AITVA: When is it ok to overcharge for being difficult?

In this Quick Chat, Dana reflects on her recent conversation with Chelsea Hand and the leadership lessons that prompted her to take a closer look at how she leads, delegates, and supports her team. She discusses the importance of providing employees with the training, direction, and resources they need before handing over responsibilities, and why expecting people to figure things out without adequate guidance can create unnecessary frustration for everyone involved.Dana also explores the balance between delegating day-to-day tasks and maintaining ownership of the responsibilities that require her attention as a business leader. From establishing better systems and communicating expectations to recognizing where she needs to remain involved, this conversation highlights the work that goes into building a team that can operate confidently and effectively.It's a reflection on leadership, accountability, and the responsibility of creating an environment where people have the opportunity to learn, grow, and do their best work.Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/

In this Quick Chat, Dana reflects on her conversation with Chelsea Hand of The Maxwell and the decisions venue owners have to make as they grow their businesses. One question from their conversation particularly stuck with her: Are you making this decision because it's what's best for your business, or because of your pride?Dana explores how the desire to prove yourself, manage other people's perceptions, and avoid industry backlash can influence business decisions. From navigating in-house planning to setting operational boundaries and redefining what success looks like, she shares why doing what's right for your business sometimes means letting go of the need to please everyone.Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/

From Booking More Weddings to Building a Better BusinessWhat does success really look like as a venue owner? For Chelsea Hand, founder of Venue Mentor and owner of The Maxwell in Raleigh, North Carolina, it used to mean being the busiest venue in town. But after hosting 120 weddings in a single year, she realized that more bookings don't always mean a more profitable business.In this episode, Dana Kadwell sits down with Chelsea to discuss how to build a venue business that prioritizes profitability, client experience, and sustainable growth. They get into how to increase revenue through additional services, create systems that keep couples supported throughout the planning process, empower your team to solve problems, and adapt your sales approach to changing client expectations. Chelsea also shares why strong vendor relationships matter and how outside perspective can help you make better business decisions.Plus, Chelsea shares the story of her very first wedding at The Maxwell, which ended in a full refund, and the lessons she learned from the experience.If you're ready to build a stronger venue business without chasing more bookings just for the sake of growth, this conversation is for you.Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/

In this week’s Gathered Here Episode, Dana Kadwell sits down with Shannon Tarrant, wedding sales strategist and owner of Wedding Venue Map, to unpack why venues lose potential bookings and how to identify where their sales funnel is falling short.Shannon shares the four metrics every venue should track: inquiries, two-way conversations, tours, and bookings. She explains how to use that data to pinpoint conversion gaps, why trust is often the missing piece between an inquiry and a tour, and how inconsistent follow-up, confusing packages, and misaligned marketing can cost you the sale.The conversation explores how to tailor tours to each couple, create urgency without resorting to high-pressure tactics, and know when it's time to stop investing in more marketing and start improving the sales process you already have.If you're ready to stop guessing, make smarter decisions, and turn more inquiries into booked weddings, this episode is for you.Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/

In this Quick Chat, Dana Kadwell reflects on her conversation with Ian Ramirez of Madera Estates and explores the complexities of stepping into a business someone else built, making your own mark, and letting go when someone takes a business in a new direction.Drawing from her experiences with The Graham Mill, McAlister-Leftwich, and The Bradford, Dana shares what she has learned about understanding a business's existing foundation before making changes, knowing when to rebuild systems, and recognizing that what worked in one business may not work in another.She also explores the emotional side of letting go, particularly for founders who have poured years of work into building something of their own. Sometimes, watching someone else change what you created can feel like being erased. But a different approach doesn't necessarily mean a lack of respect for what came before.The question is whether the foundation is still strong enough to support what comes next.In this Quick Chat, Dana discusses growth, ownership, and the importance of knowing when to preserve what exists and when to build something new.Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/

In this Quick Chat, Dana revisits her recent conversation with Ian Ramirez of Madera Estates and his simple but powerful advice for venue owners: don’t be complacent.Dana explores what complacency can look like in business, from stopping your education and losing sight of industry trends to becoming too comfortable with the way things have always been done. She shares how joining NACE, building community, and actively seeking education helped her see beyond her own market and ultimately changed the way she approached growth and leadership.But complacency doesn’t only affect businesses. Dana digs into how it can show up in marriages, friendships, and relationships with employees, particularly when we stop taking the time to learn who people are as they grow and change.The goal isn’t to constantly chase the next shiny object or make changes for the sake of change. It’s about staying curious, gathering information, asking better questions, and knowing when it’s time to act.Because businesses plateau, relationships experience friction, and growth stalls when we stop paying attention.Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/

Family, Business & the Lines in Between: Origin Story with Ian Ramirez Dana Kadwell sits down with Ian Ramirez, CSEP, co-owner of Madera Estates, venue coach, sales specialist, and wedding industry speaker, for a candid conversation about what it really takes to build a family-run venue business.Ian shares his unexpected journey from professional opera singer to venue owner, how he transitioned from employee to co-owner of the family business, and what he learned navigating succession, shifting roles, and the complicated dynamics that come with working alongside parents and spouses.They get into the hard stuff: how ownership and operating a business are not the same thing, why equal equity doesn't necessarily mean equal workload, how to establish clear roles and decision-making authority, what happens when business partners have completely different visions for the future, and why regular goal-setting and honest conversations can keep resentment from quietly taking over.Ian also shares what made bringing his husband into the business work, the importance of hiring family members for their actual skill set rather than simply creating a job for them, and the one thing he believes every venue owner needs to avoid: complacency.And, naturally, Dana asks for the craziest wedding story he's ever seen.The answer involves a wedding-day package, a groom, a mistress, printed photographs, and a filing cabinet.You really can't make this stuff up.In this episode:Ian's journey from opera singer to legacy venue ownerNavigating succession in a family businessMoving from employee to ownerWhat happens when business partners have different goalsBringing your spouse into the family businessIan's wildest wedding-day storyListen in for an honest conversation about building a business that can last without letting the business consume the relationships that matter most.Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/

Am I The Vendor Asshole? Dana Kadwell sits down with wedding photographer and entrepreneur Julian Ribinik to unpack a controversial Reddit story about a vendor who dramatically increased their price because they expected a difficult client.... and wanted to use the money to buy new camera equipment.The conversation gets into the difference between charging for the actual scope of a project and charging because you don't like the person, how to recognize legitimate client red flags, what it really means to “charge what you're worth,” and why your pricing has to account for the actual cost of running a business—not just what your competitors charge.They also talk about perceived value, knowing when to walk away from a client, and the uncomfortable reality that investing in your business is your responsibility—not your client's.What's your verdict? Are they the vendor asshole? Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/

Wedding vendors are losing leads for a reason that has nothing to do with talent: buyers don’t trust the process anymore. Adrienna McDermott breaks down the three website and marketing fixes that help venues and other wedding pros stand out in a crowded, skeptical market—and they’re simpler than you think. Adrienna, founder of Ava and the Bee, has 16+ years in the wedding industry as a former bridal boutique owner, planner, and florist. She now uses that insider experience, plus daily research in Reddit, Facebook groups, and Discord, to spot what couples are actually saying before most vendors ever hear it.You’ll discover:Why your website must instantly answer what you do, where you’re located, and whether you’re the right fitHow to explain your process without overwhelming people with too much detail or leaving them guessingWhy transparency around pricing, add-ons, and “how this works” is the fastest way to reduce ghostingHow to use testimonials, FAQs, and simple language to build trust with couples and their parentsWhy the industry is in a “trust recession” and what that means for bookings right nowWe also dig into the shift in buyer behavior, from longer decision cycles to last-minute fall inquiries, and why the old “book fast or lose your date” pressure no longer works the way it used to. Adrienna shares practical examples for venues, including how to position smaller spaces, micro-wedding packages, and bundled add-ons so you attract better-qualified leads instead of everyone.If you’re a venue owner or wedding pro feeling the slowdown, this conversation gives you a clearer path forward: simplify your message, make the next step obvious, and let your best reviews do more of the selling. Essential listening if you want more trust, better inquiries, and less friction in the booking process.Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/

Dana is back after a summer away — and she's got a lot to catch you up on. In this deeply personal update, she reflects on the emotional final days of selling The Bradford (signed from Greece, closed a continent away), the whirlwind of buying The Graham Mill and The McAlister Leftwich House within weeks of each other, a health scare that forced her to slow down and rebuild her habits, and what it's really taken to grow two new venues, launch a venue management company, and build a team around her — all while staying active on the NACE national board and gearing up for the next Venue Masterclass. It's an honest, unfiltered look at reinvention: the exhaustion, the growth, and choosing this path on purpose.Thank you to our amazing sponsors! Aisle PlannerWedding ProBrite BizLead LockReleventfulEvent Guard VenueX AIInterested in learning more about The Venue Masterclass?Join us February 21-24 in Tampa, Florida. Learn more here: https://www.thevenuemasterclass.comFollow my new ventures:https://mcalisterleftwich.com/https://thegrahammill.com/