Ep. 151 - Think you Know Your Customer? - Hector Barresi

In this episode of Future Fuzz, Vince Quinn chats with Conner Gossel, Director of Marketing for Broken Yolk Cafe, about bridging the gap between grassroots local engagement and national brand recognition. Conner shares how the breakfast chain grew from a single San Diego location into a 41-store regional powerhouse—all while preserving its community-first roots. From egg shortages to earned media strategies, this is a masterclass in modern marketing with personality and heart.Guest Bio Conner Gossel is the Director of Marketing for Broken Yolk Cafe, a 46-year-old breakfast institution with over 40 locations across five states. With a background in franchise marketing and PR, Conner has led successful earned media campaigns for brands across multiple sectors. At Broken Yolk, he combines hyperlocal grassroots marketing with national media strategy, helping the brand tell authentic stories, deepen community roots, and grow its reputation as a legacy breakfast chain.TakeawaysGrassroots marketing is still powerful—consistency and community involvement matter.“People attract people”—Conner explains how Broken Yolk’s founder built early buzz by comping meals.Small local acts (like dropping off food at schools or parades) build long-term loyalty.National PR works when it's honest, timely, and relevant—like during the egg shortage.Tone matters—successful media relations come from genuine value, not opportunism.Telling your brand’s story builds identity, even 40+ years into the business.Chapters 00:00 – Welcome & Broken Yolk Intro 00:54 – From One Cafe to 41 Locations 02:01 – Grassroots Marketing Across States 03:23 – The “People Attract People” Story 04:48 – How to Be the Mayor of Your Town 07:07 – Why Consistency Wins in Local Markets 08:24 – Conner’s Background in Brand PR 09:58 – Merging Local Stories with National Reach 10:25 – Building Brand Legacy Through Earned Media 12:14 – Founder Story: From Greece to $110M Brand 14:08 – National Hooks That Work: Egg Crisis Example 16:05 – Broken Yolk Featured in NYT & Business Insider 17:24 – Do Turkeys Lay Eggs? (Yes.) 18:17 – Content Hooks & Thought Leadership 19:23 – Avoiding Tone-Deaf PR Pitches 20:12 – Where to Find Conner and Broken YolkLinkedInFollow Conner Gossel on LinkedIn Follow Vince Quinn on LinkedIn KeyWords:#BreakfastBrand #GrassrootsMarketing #CommunityEngagement #PRStrategy #FranchiseMarketing #BrandStorytelling #RestaurantMarketing #LocalMarketing #HospitalityMarketing #EarnedMedia #Marketing #Branding #Franchise #Restaurant #Media #Strategy #Growth #Community #Breakfast #PR

In this episode of FutureFuzz, Vince Quinn speaks with Craig Murphy, Managing Director of ALT Agency, about his journey from hands-on web developer to strategic leader and thought influencer. Craig shares how stepping back from daily operations allowed him to scale his agency, reflect on his leadership style, and open up about his experience with autism—becoming a relatable voice for neurodivergent professionals. The conversation explores agency growth, personal evolution, content creation, and the surprising power of authenticity in business.Guest BioCraig Murphy is the Managing Director of ALT Agency, a Birmingham-based digital agency founded in 2005. Starting as a self-taught web developer at age 13, Craig built ALT into a full-service agency that now includes departments for design, development, SEO, paid media, and project management. With a passion for continuous improvement and systems thinking, Craig has recently embraced a more public-facing role, using his platform to share insights on neurodiversity in entrepreneurship and the challenges of leading as an autistic founder.TakeawaysFounders must eventually “get out of their own way” to scale effectively.Shifting from doing to leading requires trust in your team and letting go.Sharing personal experiences, like neurodiversity, builds stronger connections and authentic brand presence.Planning in 12-week increments drives better strategic focus than annual plans.Perfection is the enemy of progress—launch first, optimize later using real data.Great websites evolve—"Ready, Fire, Aim" is better than perfection paralysis.Chapters 00:00 – Intro to FutureFuzz & Craig Murphy 00:31 – Starting ALT Agency and Early Hustle 01:30 – Growing from Freelancer to Full Agency 02:04 – The Evolution of Craig’s Role 03:27 – Letting Go: The Founder Mindset Shift 05:31 – What Happens When You Step Back 06:56 – 12-Week Year: Strategic Planning 07:36 – Becoming a Public Voice for ALT 08:42 – Autism, Neurodiversity & Personal Branding 09:59 – Building Community Through Honest Content 11:27 – Why Craig Began Posting on Autism 12:28 – Professional Outcomes from Personal Stories 13:38 – Trust, Connection, and the Business Ripple 14:45 – Web Design Advice: Progress Over Perfection 16:27 – Data-Led Optimizations vs. Perfectionism 17:17 – Where to Find Craig OnlineLinkedIn Follow Craig Murphy on LinkedIn Follow Vince Quinn on LinkedIn KeyWords: #DigitalMarketing #WebDevelopment #Leadership #AgencyGrowth #Neurodiversity #AutismInBusiness #Entrepreneurship #MarketingStrategy #WebsiteDesign #ContentMarketing #Marketing #Leadership #Autism #Entrepreneurship #Design #Strategy #Growth #Content #Agency #Digital

In this episode of Future Fuzz, Vince Quinn chats with Jocelyn Sexton, VP of Marketing at Growth Acceleration Partners (GAP), about the importance of aligning message and medium in B2B marketing. Jocelyn shares how to craft purposeful, authentic content that resonates with the right audience at the right time. From establishing a consistent brand voice to selecting the best channels for distribution, Jocelyn breaks down the nuances of content strategy in the age of AI-generated noise.Guest BioJocelyn Sexton is the Vice President of Marketing at Growth Acceleration Partners (GAP), a consulting and technology services firm specializing in software engineering, data science, AI, and nearshore outsourcing. With a journalism background and a lifelong passion for storytelling, Jocelyn brings a human-centric approach to B2B content marketing. At GAP, she leads content and communication strategies that connect deeply with technical audiences, ensuring clarity, authenticity, and consistency across platforms. She’s an advocate for form-fitting function in marketing and believes great content must be intentional, engaging, and aligned with business goals.TakeawaysA strong brand voice should be consistent but adaptable across platforms.Content must be purpose-driven: educational, inspirational, or actionable.Messaging should align with audience needs and where they are in the buying journey.AI content can’t replace thoughtfulness—authenticity and point of view matter more than ever.Test new ideas quietly with pilots before scaling (bullets before cannonballs).Your website should be SEO-optimized and not gimmicky—it's your digital storefront.Each platform (LinkedIn, email, video, podcast, etc.) requires different messaging strategies.Chapters00:00 Welcome & Introduction to Jocelyn Sexton 01:00 Jocelyn’s Role at Growth Acceleration Partners 02:30 Early Challenges with GAP’s Messaging 04:00 Jocelyn’s Content Philosophy & Strategy 05:15 Why Targeting is Crucial in B2B Content 07:00 The Power of Brand Voice and Storytelling 09:15 Matching the Message to the Medium 12:00 LinkedIn vs. Website vs. Email vs. Video 15:00 Why Video Must Be Visual—And Inclusive 17:30 Podcasting Mistakes: Overlooking Audio-Only Audiences 18:45 Creating Inclusive, Intentional Content 19:50 How to Connect with Jocelyn and GAPLinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Jocelyn Sexton on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Vince Quinn on LinkedIn Hashtags#ContentMarketing #B2BMarketing #BrandVoice #DigitalMarketing #Storytelling #MarketingStrategy #GrowthMarketing #MarketingLeadership #FutureFuzz #AuthenticMarketing #AIContent #MarketingTips #MarketingPodcasts #JocelynSexton #GrowthAccelerationPartners

Guest BioHector Barresi is a fractional Chief Product Officer at CXO Partners, with a deep background in launching innovative B2B technologies across global industrial giants including Honeywell, GE, and Danaher. With a focus on automation, AI, IoT, and wireless technologies, Hector has led the development of multiple products that went on to become billion-dollar businesses. Known for creating new categories from scratch, Hector now works with mid-market companies to drive innovation and go-to-market strategy, leveraging cutting-edge tools like AI to fine-tune product messaging, identify market opportunities, and scale efficiently.TakeawaysBreakthrough products must solve real, validated customer problems.Success begins at product inception—with deep customer conversations.New tech markets require education, storytelling, and demonstration.A superior product still needs the right audience and message fit.AI accelerates customer research and message personalization.Trust is essential: avoid over-automated, generic AI outreach.Tailoring your message to each persona and market is critical.Avoid common launch failures by aligning product, message, and target.Chapters 00:00 Welcome to FutureFuzz and Intro to Hector 00:40 Hector’s Background at Honeywell, GE, and CXO Partners 01:40 The Challenge of Launching New Tech Products 02:16 The Right Way to Launch Breakthrough Innovation 04:45 Creating Demand When Customers Don’t Know They Need It 06:04 Case Study: Wireless Sensors at Honeywell 07:26 Common Mistakes When Launching Tech Products 08:00 Importance of Targeting the Right Persona with the Right Message 10:55 How AI is Reshaping Product Marketing 13:20 Humanizing AI Use in B2B Storytelling 16:30 Why AI-Generated Messaging Can Backfire 17:40 When AI Helps vs. When It Hurts 20:13 How to Connect with HectorLinkedInFollow Hector Barresi on LinkedIn Follow Vince Quinn on LinkedIn Hashtags#CreatingMarkets #EmergingTech #ProductInnovation #FractionalCPO #AIInMarketing #WirelessSensors #HoneywellSuccess #B2BStrategy #GoToMarket #CustomerCentricDesign #FutureFuzz #TechLeadership #CXOPartners #TrustInTech #IndustrialInnovation #AIandProductMarketing #Innovation #Marketing #Technology #AI #Product #Leadership

In this episode of Future Fuzz, Vince Quinn sits down with Emeric Ernoult, Co-Founder and CEO of Agorapulse, to explore the art of empowering teams, defining expectations, and transitioning from a hands-on founder to a team-building CEO. Emeric shares how he scaled Agorapulse from a scrappy 5-person startup to a 165-person global company—without external funding. He introduces a simple but powerful framework called “What Success Looks Like” and explains how it helps teams grow, align, and self-regulate. The episode also touches on big shifts in social media content and what’s ahead for 2025-2026.Guest BioEmeric Ernoult is the Co-Founder and CEO of Agorapulse, a leading social media management platform serving businesses and agencies worldwide. With over a decade of experience in SaaS and social media, Emeric built Agorapulse as a bootstrapped company—scaling it from a small team to over 165 employees globally. Under his leadership, Agorapulse has become a trusted solution for managing content, engagement, and performance analytics across multiple social channels. Emeric is known for his transparent leadership style, clear frameworks, and commitment to growing people as much as growing business.TakeawaysClear expectations are the foundation of empowered teams.Weekly 1:1s drive alignment, growth, and course correction.Success in leadership is about "building through people."Bootstrapping forces focus, discipline, and long-term thinking.Letting go of control is a process—and a necessary evolution for leaders.Defining "What Success Looks Like" eliminates confusion and boosts autonomy.Self-awareness and transparency reduce the pain of hard conversations.Chapters00:00 Welcome and Intro to Emeric Ernoult00:26 What Agorapulse Does & Why It Matters01:36 Scaling Without Funding: The Bootstrapped Journey03:04 Shifting from Doing to Leading Through People06:14 The Mindset Shift: Player to Coach to GM08:00 Emeric’s Leadership Framework: What Success Looks Like10:31 Real Examples of Feedback and Expectation Setting15:10 Impact of Clarity: Growth and Self-Correction18:30 How to Handle When Things Don’t Work Out21:22 Work Relationships Are Like Personal Ones23:05 Where to Follow Emeric and AgorapulseLinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Emeric Ernoult on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Vince Quinn on LinkedIn

In this episode of Future Fuzz, Harry Duran speaks with Paul Nicholson, Marketing Strategy Consultant at HeroWear, about what it takes to launch a radically new product and create an entirely new category from scratch. Paul shares how HeroWear’s soft, assistive exosuits are transforming the way industrial workers avoid injury—and how his team built credibility in a market that barely existed. From earned media tactics to old-school trade shows and in-person marketing, Paul walks through the smart, scrappy strategies that helped HeroWear rise to the top of the exosuit space. It’s a masterclass in trust, authenticity, and effective go-to-market strategy.Guest BioPaul Nicholson is a seasoned marketing strategist and category creator with over 20 years of experience in digital and brand marketing. Most recently, Paul served as Marketing Strategy Consultant at HeroWear, where he helped define and lead go-to-market efforts for one of the world’s first practical industrial exosuits. With a background spanning Dell, healthcare, restaurants, and emerging tech, Paul blends deep digital expertise with a knack for creating new markets. He’s known for his strategic use of earned media, authentic storytelling, and building trust-first marketing programs in B2B environments.TakeawaysBuilding a new category requires education before promotion.Don’t overpromise—trust is built on real data and repeatable results.Trade publications and earned media outperform flashy headlines.In-person marketing is making a powerful comeback in the AI era.Authenticity in founder storytelling builds brand credibility.Marketing strategies must adapt to a world questioning what's real.You don’t need Forbes—industry trade pubs are gold.Repurpose podcast content and expert voices across channels.Chapters00:00 Intro and Career Reflections01:47 HeroWear’s Mission and Product Overview02:31 Creating a New Market Category04:26 Shifting Perception: From Sci-Fi to Real-World Tool06:49 Explaining the Suit: Functionality and Comfort08:16 Building Authenticity with Real-World Media09:13 Why Earned Media and PR Matter12:18 Building the "Avengers" of Communication at HeroWear14:44 Repurposing Founder Content Across Channels15:07 Misconceptions About Exosuits16:34 The "Nothing Beats" Moment for New Users17:42 In-Person Marketing in the Age of AI20:31 ROI of Trade Shows vs Digital Campaigns23:13 Rebuilding Trust in Marketing24:59 Why Old-School Tactics Still Work29:20 AI Loves Brand-Neutral, Third-Party Content30:43 Trade Publications > Mainstream PR31:58 Final Advice: Don’t Overpromise, Share Confidently34:26 Clever Tactics to Celebrate Clients Without Breaking NDAs37:38 Where to Find Paul and HeroWearLinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Paul Nicholson on LinkedIn ⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Harry Duran on LinkedIn Website: https://HeroWearxo.com

In this episode of Future Fuzz, host Vince Quinn sits down with John Rarrick, Head of Global Marketing at Movius, to unpack how they run ABM (Account-Based Marketing) for enterprise-level accounts via carrier partnerships. John explains the genesis and value proposition of Movius’s flagship product, Multiline by Movius, and walks through how their ABM strategy works at the enterprise and telco scale. The conversation delves into partner‑first white‑label campaigns, compliance-heavy industries (like banking, healthcare, education), and the unique challenges and tactics required when marketing to global, highly regulated organizations.Guest BioJohn Rarrick is the Head of Global Marketing at Movius, the company behind Multiline, a secure communications solution that adds a second business identity to employees’ personal mobile devices without requiring a separate SIM or hardware. With extensive experience on both the telco side and product-marketing side, John leads Movius’s marketing and sales‑enablement efforts globally, particularly focusing on enterprise clients in regulated industries and forging channel partnerships with tier‑one carriers worldwide.TakeawaysSecure Communications As a Service (SCaaS) addresses a critical gap: Multiline offers a cloud‑based second business number on personal devices, enabling compliant employee-to-customer communication without issuing corporate phones.ABM for enterprise accounts works differently from mid-market approaches: Success depends on heavy upfront research, targeting the right decision-makers, and preparing personalized outreach — not blasting generic emails.Channel partnerships and co‑marketing via carriers scale better for global reach: Working with major carriers (like in the US, Europe, Canada) enables broader access, but requires sales enablement and marketing support tailored to the partner’s workflow and pace.White-label campaigns must balance branding and authenticity: Letting a major carrier front the product (e.g. “T‑Mobile Multiline powered by Movius”) can accelerate adoption — but it’s vital to preserve “powered by” attribution to retain Movius’s identity.Deep industry and operational understanding create trust: Having team members who know the telco world and regulated industries helps enormously — you know what prospects care about, and you speak their language.Ease-of-use for partners is a competitive advantage: When you deliver near-complete co‑marketing/campaign assets (creative, branding, compliance‑ready materials), partner teams are far more likely to engage and activate.Chapters00:00 Introduction — host Vince Quinn welcomes John Rarrick 00:34 What is Movius and what problems are they solving? 02:13 How Multiline works, delivering business identity on personal devices without hardware or SIMs.03:23 Movius’s marketplace: bridging software and telecom; working with tier-one carriers globally.05:24 Why ABM and enterprise-level accounts matter for Movius.06:37 Starting an ABM approach..08:15 How outreach works..09:31 The value of telecom and industry experience 10:38 What marketers often get wrong 12:23 White-label campaigns..14:50 Challenges of partnering with big enterprises16:37 Talking global: operating across continents, ..17:37 Where to learn more: Movius website and contact via LinkedIn. Closing thanks.LinkedInConnect with John Rarrick on LinkedIn or visit movius.ai to learn more about Movius and their Multiline solution.Connect with Vince Quinn

In this episode of Future Fuzz, host Vince Quinn sits down with Gabe Lullo — CEO of Alleyoop and host of Do Hard Things — to explore how empowering employees to create and share content can transform a company’s culture, attract talent and clients, and build trust. Gabe explains how Alleyoop’s “employee‑as‑creator” model gives staff a platform to tell real stories, which in turn strengthens the business’s credibility and opens new opportunities. The conversation breaks down how this approach evolved from humble beginnings into a powerful, organic marketing engine.Guest BioGabe Lullo is the CEO of Alleyoop, a B2B sales‑development company that handles outbound sales functions for clients ranging from massive enterprises to early‑stage startups. He also hosts Do Hard Things, a podcast spotlighting people who came from humble beginnings and found success in sales, marketing, or entrepreneurship. Gabe combines hands‑on experience running a large SDR team with a passion for storytelling to help illustrate how hard work, vulnerability, and consistency can fuel business growth and personal branding.TakeawaysEmpowering employees to create content (“employee‑as‑creator” or “ambassador” model) turns staff into authentic storytellers — building trust with prospects, clients, and recruits.Content created by real employees provides a cumulative reach across many LinkedIn profiles, giving a broader, more human, and more varied voice than a centralized corporate channel.The benefit isn’t immediate viral success — it shows up in sales conversations: prospects recognize the voices and trust builds faster, allowing demos to jump straight to tactical, high-trust discussions.The model supports strong company culture: a team‑oriented, sports‑team mentality fosters collaboration, transparency, shared wins, and better employee retention.Consistency matters: by documenting real, day‑to‑day experiences — wins, failures, market observations — you avoid “content droughts” and keep the narrative genuine and engagingContent becomes a competitive differentiator: clients and partners are drawn not just to services, but to people and culture — and that emotional connection strengthens long-term relationships.Chapters00:00 – Intro: Welcome from Vince Quinn 00:18 – Introduction to Gabe Lullo and Alleyoop 01:17 – What Alleyoop does: Outsourced SDR + outbound campaigns 02:25 – Rock-solid B2B focus and scale of operations 03:01 – Origin of the content‑creator (employee ambassador) program 04:50 – What sparked the decision: from agency to in‑house content team 05:58 – Early results: LinkedIn reach growth from 25k to 1.2M followers 06:54 – Employee empowerment, culture building, and team dynamics 09:56 – The “team‑sport” approach to remote sales culture 12:05 – How content keeps flowing: leveraging everyday work stories 13:29 – Client perspective: how content influences trust in sales cycle 15:46 – Overview of the Do Hard Things podcast: mission and stories 18:25 – Evolution of the show and growing interest from guests 19:02 – Where to find the show and closing remarks LinkedInConnect with Gabe Lullo on LinkedIn Connect with Vince Quinn

In this episode of Future Fuzz, Vince Quinn sits down with Amy Warren, VP of Marketing at Fama, to unpack the real power behind thoughtful influencer marketing. Amy shares how Fama—an industry leader in social media screening—uses data-backed, long-term influencer relationships to grow pipeline, cut customer acquisition costs, and build brand equity in a complex B2B environment. From identifying ideal voices to measuring ROI down to the demo request, this episode is packed with practical advice on how to turn influencers into revenue engines.Guest BioAmy Warren is the Vice President of Marketing at Fama, the category leader in social media screening. Amy blends deep industry knowledge in HR tech with a laser-sharp approach to B2B marketing, leveraging influencer partnerships to build pipeline and protect revenue streams. A true data-driven strategist, Amy has led Fama through transformational growth, using smart marketing operations and authentic thought leadership relationships to evangelize a new category of risk mitigation.TakeawaysInfluencer marketing isn’t just for B2C—done right, it’s a B2B powerhouse.SparkToro is a key tool for identifying micro-influencers in your niche.Measure success by tracking daily demo requests against influencer activity.Personal relationships lead to more authentic, effective partnerships.Influencers help brands stay top-of-mind during market disruptions.Category creation requires both education and evangelism—especially in regulated spaces.Chapters00:00 – Intro: Amy Warren and Fama 00:54 – What Fama Actually Does (And Why It Matters) 02:10 – Real-World Impact: From Fraud to Preventing Violence 03:26 – How Fama Became the Anti-Risk Platform 03:53 – What Counts as an Influencer in B2B 05:39 – Mapping Buyer Behavior to Influencer Strategy 07:29 – Co-Creating Content: Reports, Podcasts, and Personalization 08:40 – Measuring Success: The Manual but Worthwhile Method 09:59 – Demo Spikes, Attribution, and ROI 11:27 – Navigating Algorithm Hits with Influencer Support 13:55 – The Power of Genuine Relationships with Thought Leaders 16:19 – Resilience Through Brand Equity and Direct Traffic 17:15 – This Strategy Won’t Work for Everyone 18:49 – Influencers as Market Pulse and Sounding Boards 21:05 – Final Thoughts: Be the Brand That Gets ReferredLinkedIn⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Amy Warren on LinkedIn here⁠⁠⁠⁠⁠⁠⁠⁠⁠⁠Follow Vince Quinn on LinkedIn here

In this episode of Future Fuzz, Vince Quinn dives into counter positioning with Shawn Malloy, VP of Marketing at Lindus Health, a company challenging the norms of clinical trials. Shawn unpacks what it means to be an "anti-CRO" in a highly regulated, legacy-dominated industry. He shares how Lindus is transforming clinical research by integrating technology, aligning incentives, and cutting out outdated inefficiencies. This conversation is a must-listen for marketers interested in challenger brand strategy, healthcare disruption, or just building something radically better.Guest BioShawn Malloy is the VP of Marketing at Lindus Health, a company redefining how clinical trials are run by taking on legacy CROs with speed, transparency, and integrated tech. With a background in engineering and late-stage drug development, Shawn brings deep industry experience from his time at large pharmaceutical companies. His unique perspective, having worked both in product development and now on the marketing frontlines, fuels his passion for creating meaningful, customer-centric change in the healthcare space.TakeawaysLegacy clinical research organizations (CROs) are ripe for disruption.Lindus Health aligns incentives through performance-based pricing.Owning the tech stack reduces delays and improves trial outcomes.Challenger brands must deeply understand customer pain points.Experience on “the other side” boosts credibility and marketing empathy.Education is key when reintroducing a new category or anti-position.Chapters 00:00 – Intro: What is an Anti-CRO? 01:32 – Why CROs are Broken 03:45 – Stagnation in Clinical Trial Methods 05:30 – Counter Positioning: Shaking Up the Industry 07:19 – Educating the Market on New Models 08:25 – Broken Incentives and Overruns 09:40 – Vertical Integration: Lindus’s Full Tech Stack 11:00 – Shawn’s Shift from Engineering to Marketing 13:45 – Empathy Through Firsthand Experience 16:30 – Building a Challenger Brand: Where to Start 18:38 – Connect with ShawnLinkedIn⁠⁠Follow Shawn Malloy on LinkedIn here Follow Vince Quinn on LinkedIn here