EPISODE 8 - Tiffani Bova

“Don’t underestimate what happens in the hallway” How can organisations establish and develop working models that retain a team-based mentality at scale? In this episode of ‘From Incremental to Exponential’, Capita’s Chief Growth Officer Ismail Amla and entrepreneur and academic Vivek Wadhwa are joined by Chris Fussell, President at McChrystal Group. Drawing on 15 years of experience within the military serving in US Navy SEAL teams, Chris reveals the lessons he’s learnt from leading SEAL elements in combat zones around the globe, discusses the impact of remote working on leadership and collaboration, and explores how leaders can harness the full potential of their teams as we move into a hybrid working model. 21 mins

“Cloud computing is going to change the spectrum of jobs that we've got today” How will cloud technology enable data-driven decision making and unlock innovation? Dob Todorov, CEO and Chief Cloud Officer at HeleCloud joins Ismail Amla, Chief Growth Officer at Capita, and Vivek Wadhwa, entrepreneur and academic, for this episode of ‘From Incremental to Exponential’. Dob reveals how cloud computing can accelerate exponential change through unlocking insights, level the playing field by enabling access to scale and resilience, and discusses how it’s set to transform the jobs of the future. 20 mins

“We had to learn to be comfortable with being uncomfortable” In a time when permission to break the rules has never been stronger, how can organisations innovate to meet changing customer expectations? Global Customer Growth and Innovation Evangelist at Salesforce, Tiffani Bova joins Capita’s Chief Growth Officer Ismail Amla, and entrepreneur and academic Vivek Wadhwa for this episode of ‘From Incremental to Exponential’. Tiffani shares how the Covid-19 pandemic has changed the way organisations engage and connect with customers, explores unconventional strategies for growth and discusses how business is the greatest platform for change.  20 mins

“I always start with culture” As customer demands rise exponentially, how can business leaders create an environment that fosters and enables innovation throughout the organisation? In this episode of ‘From Incremental to Exponential’, Capita’s Chief Growth Officer Ismail Amla and entrepreneur and academic Vivek Wadhwa are joined by Andrew Bester, former CEO at the Co-operative Bank. Andrew discusses his experiences of managing large-scale transformation at leading retail banks, reveals how a customer-first approach is crucial in galvanising the whole organisation and how creating the right culture can both enable innovation and create a spirit of excellence. 20 mins

“One of the most satisfying things in life is fixing things” How can embracing the concept of purpose successfully guide large organisations through change and empower colleagues as cultures and behaviours align? In the latest episode of our From Incremental to Exponential podcast, Vivek Wadhwa and Ismail Amla, Chief Growth Officer at Capita, spoke to Jon Lewis, CEO of Capita, to understand how he defines a purpose-driven strategy and how Capita’s leadership team make it a reality throughout the organisation. 22 mins

“To me it starts with values” How does different lead to better, and how can a value-driven approach drive change?  In this episode of ‘From Incremental to Exponential, Ismail Amla, Chief Growth Officer at Capita, and entrepreneur and academic Vivek Wadhwa are joined by Nick Bitel, Chair of Sport England and Chief Executive of the London Marathon. Nick explores how innovators have disrupted the world of sport and how the sporting landscape is set to change even more. Drawing from his experience, he discusses how to drive cultural change, the vital role of diversity and busts the myth that innovation only comes from the top.  20 mins

“Imagine your other possible selves. Don't always think that you've just got to take one path” With the Covid-19 pandemic accelerating trends at a pace never seen before, how can we foster innovation in the new world of work? Professor of Management Practice at London Business School and founder of the Hot Spots Movement, Lynda Gratton joins Capita’s Chief Growth Officer Ismail Amla, and entrepreneur and academic Vivek Wadhwa in this episode of ‘From Incremental to Exponential’. Lynda shares her predictions for the future of the office, discusses how the move to remote working has impacted productivity and innovation, and the essential skills that will enable employees of all levels to contribute to organisational change. 20 mins

“Listen, listen, listen to what your customers are saying” As customer expectations change and digital adoption grows exponentially, how can retail banks keep pace and deliver world-class digital-first services? Ismail Amla, Capita’s Chief Growth Officer, and entrepreneur and academic Vivek Wadhwa are joined by Ashok Vaswani, CEO of Consumer Banking and Payments at Barclays, in the latest episode of our new podcast series, ‘From Incremental to Exponential’. Ashok shares his insights on how the Covid-19 pandemic has impacted consumer behaviours, the importance of creating a culture and mindset shift when going through digital transformation, and how Barclays have taken customers with them on the journey.  19 mins

“One of the best attributes in leadership is a very healthy sense of paranoia” How can large organisations catalyse an innovative culture, empower their people and disrupt themselves? In this episode of our new podcast series, ‘From Incremental to Exponential’, Ismail Amla, Chief Growth Officer at Capita, and Vivek Wadhwa, academic and entrepreneur, are joined by Mick Ebeling, CEO of Not Impossible Labs.  Mick reveals how seeking out failure has become a superpower for Not Impossible Labs, talks about ways organisations of all sizes can encourage an entrepreneurial ethos, and why assembling a team that is ready to invent is vital to driving innovation.  19 mins

“We are all leaders. If you influence anyone, you are a leader.” What are the essential skills that make for empowering leadership, and how can building resilience help all of us realise our potential?  As we launch our new podcast series, ‘From Incremental to Exponential’, Ismail Amla, Chief Growth Officer at Capita, and academic and entrepreneur Vivek Wadhwa are joined by adventurer, author, and co-founder of BecomingX, Bear Grylls.  In this episode, Bear reveals what his experiences of some of the toughest environments in the world have taught him about resilience, provides his advice for leaders when guiding their teams through challenging times, and shares how BecomingX is helping young people realise their potential and build the skills to succeed. 20 mins