Revolutionize Customer Experience with GenAI

George Dunn, CEO of CRE8 Independent Consultants, discusses the rising need for a “Chief Process Officer.” What are the signs your organization needs a Chief Process Officer...and what are the benefits? Listen as George explores the topic of digital process improvement and the executive structure needed to make it happen. CRE8 serves national and international customers in all industry sectors, including Fortune 100, government, and privately held organizations. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Ryan Steelberg discusses broad-based principles that shape the use, application and value of Artificial Intelligence today. Ryan the Chief Executive Officer of Veritone, maker of human-centered AI solutions for customers in the talent acquisition, media, entertainment and public sector industries. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Professor Orly Lobel discusses her book "The Equality Machine" and how to use AI to harness a brighter, more inclusive future. Orly is a renowned tech policy scholar and the Director of the Center for Employment and Labor Policy at the University of San Diego. She is a member of the American Law Institute, a former Israeli military data analyst, and Supreme Court clerk. Why should we be optimistic about AI’s future? Listen here to find out. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Customer Experience and GenAI - Special Episode - Everyone is talking about Generative AI. But how do you unlock the real business potential? One way is to boost Customer Experience. In this special episode we will briefly examine how companies can leverage GenAI to improve customer experience. We’ll explore the business benefits across various industries and highlight a few actionable steps you can take today. We’ll also touch on the risks of not embracing this transformative technology.  Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Leilani Bloomquist discusses strategies for effective digital transformation leadership and culture. She is the founder of Leilani Bloomquist Consulting and an expert in human-centered design and innovation. Leilani spent time as Senior Director of Digital Transformation at Medica and Senior Manager of the Innovation Lab at Securian Financial. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Nick Jain, CEO of IdeaScale, discusses the role of innovation and digital transformation in organizational performance. After earning his MBA at Harvard, Nick started his career at places like McKinsey and Bain Capital. And then on Wall Street. Today he’s known as a professional turn-around CEO. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Mike Pearson, COO at Protocase, discusses high tech manufacturing and mass customization. Protocase is a leading manufacturer of custom electronic enclosures and parts for Science, Engineering and Aerospace. As part of the emerging category of commercial/private space companies, like SpaceX and others, they have developed a unique mass custom manufacturing process that’s ultra-fast and flexible. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Dale Aultman, Vice President of Hybrid Cloud Services at Lenovo, discusses the acceleration of AI adoption and how a services-led approach to digital transformation can more effectively integrate AI in various industries. Listen for three action items you can use today. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Best-selling author Eric Siegel discusses his book “The AI Playbook” and the art of machine learning deployment. Eric is a former Columbia University professor who helps companies deploy machine learning. He is the founder of the long-running Machine Learning Week conference series, and executive editor of The Machine Learning Times. In his best-selling first book, "Predictive Analytics” Eric explained how ML works. Now he shows how to capitalize on it. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest

Steve Rennie, Director of AI and Intelligent Automation Initiatives for the Government of Canada, discusses implementing AI cross public sector and government agencies. Steve and his team recently won the Canadian government’s first-ever Public Service Data Challenge and is preparing to launch the Government of Canada’s first generative AI chatbot in February. Learn also about his efforts on advancing the responsible and ethical use of AI throughout the department. Host, Kevin Craine Do you want to be a guest? DigitalTransformationPodcast.net/guest