Coaching Problem Employees

While Dear HBR: is on hiatus, we want to introduce you to HBR’s podcast for young professionals, New Here, hosted by Elainy Mata. Whether it’s your first job or a fresh start, New Here will help you build a meaningful career on your own terms. In this episode, Elainy and comedian Sarah Cooper break down the unwritten rules around to how to behave in a new job—otherwise known as office etiquette. Listen for free to season one of New Here at HBR.org/Podcasts/New-Here or wherever you get your podcasts.

This new podcast features real-life coaching sessions with leaders working to overcome professional challenges. In this episode, host Muriel Wilkins speaks with a woman who’s been walking a tightrope between addressing a superior’s microaggressions and making her team feel safe. Wilkins coaches this manager toward the actions she can take to improve the situation and build a healthier culture at her organization. "Coaching Real leaders" is part of HBR Presents, a network of business podcasts curated by HBR editors.

Is it time to do something different in your career? Dan and Alison answer your questions with the help of Bruce Feiler, a researcher and the author of Life Is in the Transitions. They talk through what to do when you’ve been out of work and can’t find a job the usual ways, you feel lost in the ambiguity of a new role, or you want to convince your boss to release you to another team.

Is it hard for you to give or get feedback virtually? Dan and Alison answer your questions with the help of Marcus Buckingham, a cohead of the ADP Research Institute and the author of Nine Lies about Work. They talk through what to do when you want to tell your boss they’re derailing virtual meetings, you’re starting a new job remotely and getting little guidance, or you want more feedback on your organization’s performance during the pandemic.

Is the pandemic making you rethink your commute? Dan and Alison answer your questions with the help of Ashley Whillans, a professor at Harvard Business School and the author of the new book Time Smart. They talk through what to do when you want to work remotely but your company is against it, you’re considering a new job closer to home, or you’ve been offered a job that’s a great fit but comes with a longer commute.

What will it take for you to feel safe at work again? Dan and Alison answer your questions with the help of Ethan Bernstein, a professor at Harvard Business School. They talk through what to do when your essential employees are staying home despite increased safety measures, you want to redesign your open office to make it work for the new normal, or you’re seeing a growing divide between workers who have to come in and those who can work from home.

Are you experiencing gender bias at work? Dan and Alison answer your questions with the help of Katie Coffman, a professor at Harvard Business School. They talk through what to do when you are held to a higher standard as a female manager, you’ve been promoted but a male deputy has been chosen for you, or you join a company that is living in the past.

Do you wish you could understand your boss better? Dan and Alison answer your questions with the help of Mimi Nicklin, a business coach and author. They talk through what to do when you have a boss who is unforgiving, who relies on you to cover their flaws, or who flip-flops between being your warm friend and cold supervisor.

Do you have a difficult subordinate who needs coaching? Dan and Alison answer your questions with the help of Melvin Smith, a professor at the Weatherhead School of Management at Case Western Reserve University. They talk through what to do when your new employee is slacking off, a new hire needs to adjust to your organization’s culture and communication style, or you have to coach two direct reports who are in conflict with each other.

Are your workplace dilemmas different because you’re in the public sector? Dan and Alison answer your questions with the help of Bernie Banks, a retired U.S. Army general and a professor at Kellogg School of Management at Northwestern University. They talk through what to do when you want to effect change as a middle manager in the military, you’re battling misperceptions of public-sector work as you switch to the private sector, or you want to boost the morale of your team of government workers.