Tips to Set the Tone for Customer Experience - Episode 548

How can independent operators take advantage digital platforms or AI? We'll break down the questions to ask for finding a cost-effective solution that works for you. Hosted by: Jeff Lenard   About our Guest: Babir Sultan, CEO, FavTrip Babir is the CEO of FavTrip, which has three locations around Kansas City. The company also has a highly successful online presence, with 122,000 subscribers on YouTube alone.

How ethanol blends higher than E15 may offer benefits related to emissions reduction, octane enhancement, agricultural economic activity and energy security. Hosted by: Jeff Lenard About our Guest: John Eichberger, Executive Director, Transportation Energy Institute John has more than 25 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute (formerly known as the Fuels Institute). Prior to that, he served for 15 years as vice president of government relations at NACS, with a focus on fuels- and energy-related issues.

Findings from a NACS consumer survey point to simple ways retailers can create a vibe and make their stores places that customers choose. Hosted by: Jeff Lenard About our Guest: Adam Rosenblatt, Founding Partner, Bold Decision Adam is one of the nation's leading political consultants sought after for his ability to help clients achieve victory through effective research-based strategies and messaging. He designs and executes cutting-edge quantitative, qualitative, and data analytics programs for campaigns as well as non-political clients like NACS.

NACS President & CEO Frank Gleeson shares insights from the road and what they reveal about the future of convenience retail. Hosted by: Jeff Lenard About our Guest: Frank Gleeson, NACS President & CEO Frank became president and CEO of the National Association of Convenience Stores (NACS) on January 1, 2026, succeeding Henry Armour. He is the fourth person to lead NACS in its 65-year history.

Dolly's Tennessean Travel Stop officially opened for business on June 24, a celebration of how every stop on the highway can feel a little more like home.   Hosted by: Jeff Lenard

We examine what may come next for petroleum markets as hostilities in the Middle East appear to ease, as well as the longer-term implications. Hosted by: Jeff Lenard About our Guest: John Eichberger, Executive Director, Transportation Energy Institute John has 25 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute. Prior to that, he served for 15 years as vice president of government relations at NACS, with a focus on fuels- and energy-related issues.

Convenience stores are one of the fastest-growing channels for high-quality and fresh food. Hear insights on how to build and maintain customer trust in your foodservice offers. Hosted by: Jeff Lenard About our Guest: Amy Costello, Director of Food Safety & Quality Assurance, Casey's Amy oversees all facets of food safety for Ankeny, Iowa-based Casey's, including regulatory compliance and food safety programs for supply chain, distribution, transportation and retail operations. She served as moderator for the 2026 NACS Food Safety Forum.

The convenience store industry has become known for its support of anti-human-trafficking efforts. Hear more on how you can join the cause. Hosted by: Jeff Lenard   About our Guests: Chris Elliott, Executive Director, BPAMA In 2025, Chris was appointed as the executive director of BPAMA, a not-for-profit trade association representing bp-branded marketers and BP. Previously, he spent 36 years with bp and Amoco, with assignments spanning both the sales and marketing sectors. Cheryl Csiky, Executive Director, In Our Backyard Cheryl is the executive director of In Our Backyard, a national anti-trafficking nonprofit. Its Convenience Stores Against Trafficking (CSAT) program equips convenience stores with no-cost training on human trafficking for their employees and provides "Freedom Stickers" that feature the National Human Trafficking Hotline number (1-888-373-7888) and are now displayed in more than 50,000 convenience stores across the country.

Higher gas prices make theft and inventory mismanagement even costlier. This episode shares how AI can help reduce shrink and tighten inventory control. Hosted by: Jeff Lenard About our Guest: James Hervey, EVP and Head of Petroleum and Convenience, Verifone James has been in the convenience retail industry for more than two decades, including the past 11 years at Verifone where he has helped lead market development and product marketing. He previously worked at NACS and Radiant Systems.

The U.S. economy remains resilient, driven by consumer spending, jobs and AI. We examine what's sustaining it, and what could change. Hosted by: Jeff Lenard About our Guest: Thomas Weinandy, Principal Research Economist, Upside Dr. Weinandy studies consumer spending patterns and the broader forces shaping today's economy and provides clear, data-driven perspectives on inflation, consumer behavior and the challenges and opportunities facing retailers and suppliers alike.