CR101: The legacy of three centuries of innovation with Sandeep Seeripat, CIO at Twinings

The telecom industry is undergoing a fundamental transformation. This shift is creating new business opportunities and services but also brings significant challenges in transformation and modernization. In this special bonus episode, building on our Reimagining Telecoms mini-series, we dive into the current opportunities shaping today’s dynamic telco landscape.This week, Dave, Esmee and Rob talk to Vivek Badrinath,  Director General of the GSMA about the current opportunities shaping today’s dynamic telco landscape and the role of GSMA. TLDR01:38 Introduction to Vivek and the bonus episode03:48 In-depth conversation with Vivek Badrinath42:13 Can empathy become a strategic KPI in telecom?47:20 Event in Uzbekistan and doubling down on the digital ecosystem GuestVivek Badrinath: https://www.linkedin.com/in/vivekbadrinath/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/with Praveen Shankar: https://www.linkedin.com/in/praveen-shankar-capgemini/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini

[AAA] In 'Access All Areas' shows we go behind the scenes with the crew and their friends as they dive into complex challenges that organizations face—sometimes getting a little messy along the way.This week, we address the ‘big rocks’ that can obstruct or delay successful outcomes in organizational transformations. Dave, Esmee, and Rob are joined by Jasmin Booth, Head of Product Delivery to discuss the transformation to being a (digital) product based organization.TLDR05:22 Access All Areas: This third episode focuses on the products we build that drive outcomes.06:52 Conversation with Jasmin about our digital products37:06 What makes it better to be in a product centric organization? 54:00 Conclusion of the seven Big Rocks and how to smash them59:00 Going on the Blue Bell railway HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/with Jasmin Booth: https://www.linkedin.com/in/jasminbooth15/ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini

Every organization is built on people, structures, and culture. But culture isn’t static—it evolves with every interaction, ambition, and shift in circumstance. As IT drives business transformation, new technologies reshape how people connect and collaborate. In this ever-changing landscape, a strong, adaptive culture is the key to lasting success. This week, Dave, Esmee and Rob talk to Jitske Kramer, Corporate Anthropologist about what technology is doing to cultures and human systems and how AI can mess with the narrative. TLDR00:50  Introduction of Jitske Kramer and her book Navigating Tricky Times02:05  Rob shares his confusion about saying “thank you” to AI07:25  In-depth conversation with Jitske Kramer11:30  Visual communication via tattoos even at AWS re:Invent25:00 Corporate framing and what's going on within organizations today46:22  Exploring the contrast between the natural pace of human transformation and the rapid acceleration of technology54:14  Editing the documentary Patterns of Life55:56  Esmee’s 2x Outro speed surprises everyone!Guest:Jitske Kramer: https://www.linkedin.com/in/jitskekramer/https://jitskekramer.substack.com/Tricky Times event: https://tricky-times.com/events/navigating-tricky-times-leading-through-the-messy-middle-of-change/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/ SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/ 'Cloud Realities' is an original podcast from Capgemini

The telecom industry is undergoing a fundamental transformation. This shift is creating new business opportunities and services but also brings significant challenges in transformation and modernization. In a new five-part mini-series, Reimagining Telecoms, we will explore these challenges through five distinct lenses: Growth, Networks, Simplification, Data & AI, and Regulation, uncovering lessons and insights relevant to telecom organizations and beyond. This week, in the final episode of the mini-series, Dave, Esmee, and Rob talk to Nik Willetts, CEO of TM Forum, to discuss growth—the telco industry’s biggest challenge—and how it intersects with Hyperscalers, innovation, and shaping the industry's future. TLDR01:05 Introduction of Nik and an update on the mini-series03:41 Main conversation with Nik Willetts29:10 Navigating the balance between collaboration and competition34:57 Looking ahead to DTW Ignite, the Dolomites, and Brunello wine, served by sommelier Rob GuestNik Willetts: https://www.linkedin.com/in/nikwilletts/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/with Praveen Shankar: https://www.linkedin.com/in/praveen-shankar-capgemini/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini

Traditional businesses are transforming to enhance consumer engagement and operational efficiency by integrating advanced technologies, helping them stay competitive in the digital age; how can technology best support this transformation?This week, Dave, Esmee and Rob talk to Sandeep Seeripat, CIO at Twinings about how the 300-year-old tea company is undergoing a business transformation. They explore strategies to enhance consumer engagement and operational efficiency, and how Twinings is repositioning itself in the digital world.TLDR00:40 Introduction of Sandeep Seeripat04:03 Rob is confused about by the AI's overly sycophantic behavior07:20 Conversation with Sandeep about three Centuries of Innovation at Twinings43:18 What if brands created with the sensitivity of an artist?53:25 Capture that perfect picture in South AfricaGuestSandeep Seeripat: https://www.linkedin.com/in/sandeepseeripat/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini

[AAA] In 'Access All Areas' shows we go behind the scenes with the crew and their friends as they dive into complex challenges that organisations face—sometimes getting a little messy along the way. This week, in what may or may not be our 100th episode, Dave, Esmee and Rob talk to James Wilson, AI Ethicist and Lead Gen AI Architect and Philip Harker, Advisory Lead, Insights and Data at Capgemini UK, about exploring the deep importance of ethics as we move forward into the intelligence age.  TLDR00:42 Is this really our 100th episode or not?04:38 What is a team AAA episode and welcoming James and Philip06:12 Rob sets the stage, why AI Ethics matters09:42 In-depth chat with James and Philip59:11 Exploring AI and quantum as innovation boosters1:06:00 A quiet weekend and Safe AI for KidsGuestsJames Wilson: https://www.linkedin.com/in/james-wilson-1938a1/Philip Harker: https://www.linkedin.com/in/philip-harker-243300/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini

Understanding the true environmental cost of digital innovation is crucial for governments aiming to embed sustainability into their digital delivery processes. Governments are embedding sustainability into the heart of digital delivery. Can governments ensure that their digital advancements contribute positively to the environment while maintaining efficiency and effectiveness in their services?This week, Dave, Esmee, and Rob talk to Liam Walsh, Chief Architect, and Paul Mukherjee, CTO at the UK Department for Environment, Food and Rural Affairs (Defra), to explore how the UK government is embedding sustainability into the heart of digital delivery—and holding tech suppliers accountable.TLDR00:32 Introduction of Liam Walsh and Paul Mukherjee01:47 Rob is not confused but Marcel has frustrations with the slow pace of AI implementation05:50 Discussion with Liam and Paul on integrating sustainability within government operations31:17 The significance of Fusion Teams36:18 Attending a gig and reading AI books in front of the caravanGuestsLiam Walsh: https://www.linkedin.com/in/liamjameswalsh/Paul Mukherjee: https://www.linkedin.com/in/paulmukherjee/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini

At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!. In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage.In Part 2, Dave, Esmee, and Rob speak with Amanda Joslin, Senior Director of Platform and AI Innovation Product Management at ServiceNow, about the latest announcements from Knowledge 2025. They discuss how AI is being embedded directly into workflows and customer experiences through proactive, intelligent automation. TLDR02:09 Introduction of Amanda Joslin and Knowledge 202502:48 Rob is confused about seating at large conferences09:45 Conversation with Amanda Joslin on the main announcements at Knowledge 2025 and the ServiceNow platform52:20 Kill the Backlog and moving toward a zero-backlog operating model57:32 Jamaica, sunshine, and the sea GuestAmanda Joslin: https://www.linkedin.com/in/amandajoslin/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini

At Knowledge 2025, the spotlight is on big announcements and bold innovations—but we’re taking you behind the scene!. In this two-part special, we dive into the engine driving ServiceNow’s evolution, with exclusive conversations you won’t hear on the main stage.In Part 1, Dave, Esmee, and Rob sit down with Karel van der Poel, SVP of Products at ServiceNow, to reflect on a decade of growth. They explore what it really takes to drive meaningful innovation—not just scattered ideas, but a clear vision, the ability to scale, and a focus on lasting impact.TLDR00:54 Welcome to Knowledge 2025: Inside ServiceNow’s flagship conference05:30 Rob is confused about the tension between Big Tech, Big Government, and Innovation 12:22 Conversation with Karel van der Poel, scaling innovation at ServiceNow 51:30 Designing trust and what it takes to build AI agents people rely on 59:40 From platforms to the open seaGuestKarel van der Poel: https://www.linkedin.com/company/andersindset/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini

TechnoVision 2025 by Capgemini helps business leaders and technologists understand and prioritize emerging technologies. It provides a clear view of tech trends, guiding decision-makers to enhance organizational effectiveness. TechnoVision acts as a beacon in the evolving technology landscape.In this very special episode, Dave, Esmee, and Rob talk in detail with the Capgemini Data-Powered Innovation Jam podcast team, featuring Ron Tolido, CTO and CIO Insight & Data Global; Weiwei Feng, Global Tech Lead AI & Generative AI; and Robert Engels, Head Global AI Lab. They explore the seven containers in TechnoVision 2025, which organizes current trends into distinct areas that shape how businesses will innovate, operate, and expand.TLDR00:50 Teaming between the Cloud Realties hosts and the Data-Powered Innovation Jam podcast team05:52 Introduction by Ron Tolido, what's new in TechnoVision 2025 and the 7 main containers 12:25 Invisible Infostructure by Rob Kernahan21:32 Applications Unleashed by Ron Tolido37:30 Thriving on Data by Robert "Dr. Bob" Engels47:36 Process on the Fly by Weiwei Feng1:02:40 We Collaborate by Dave Chapman1:13:27 You Experience by Esmee van de Giessen1:26:39 Balance by Design by Ron Tolido1:28:06 Overall conclusionGuestsRon Tolido: https://www.linkedin.com/in/rtolido/Robert (Dr. Bob) Engels: https://www.linkedin.com/in/robertengels/Weiwei Feng: https://www.linkedin.com/in/weiwei-feng-a2417795/Data-Powered Innovation Jam podcast https://www.capgemini.com/insights/research-library/data-powered-innovation-jam-podcast/TechnoVision 2025https://www.capgemini.com/insights/research-library/technovision-2025/HostsDave Chapman: https://www.linkedin.com/in/chapmandr/Esmee van de Giessen: https://www.linkedin.com/in/esmeevandegiessen/Rob Kernahan: https://www.linkedin.com/in/rob-kernahan/ProductionMarcel van der Burg: https://www.linkedin.com/in/marcel-vd-burg/Dave Chapman: https://www.linkedin.com/in/chapmandr/SoundBen Corbett: https://www.linkedin.com/in/ben-corbett-3b6a11135/Louis Corbett:  https://www.linkedin.com/in/louis-corbett-087250264/'Cloud Realities' is an original podcast from Capgemini