Markus Heiss

This week, we sat down with Nick Doyle – Head of International Claims for The Hartford Insurance Group, Inc. Nick Doyle joined The Hartford in 2018.   He is responsible for the oversight of the International Claims portfolio, a member of the Global Specialty International Senior Leadership Team, Executive Committee and Executive Sponsor of the Culture......

Tom Upton joined Markel in July 2015 as a Senior Claims Adjuster in their Marine & Energy team. He began his career on the Lloyd’s Claims Graduate Scheme, before joining Hiscox as a Claims Underwriter in the Marine and Energy team.  After moving to Markel in 2015, he was promoted to Manager of Energy, Cargo, Specie and......

Next up in our Claims Series Interviews: Barry Jones sits down with Andrew Bart, of Crawford & Company. Andrew Bart is the Chief Executive Officer of Crawford International Operations, which incorporates all operations outside of North America. This includes Loss Adjusting, Third Party Administration (TPA) and Platforms. Andrew is committed to delivering market leading claim......

After interviewing over 30 claims professionals, Barry had the pleasure of sitting down with Markus Heiss, one of MDD’s most seasoned forensic accountants, for a candid and insightful conversation. What began as an unexpected start at MDD evolved into a career defined by purpose and a deep passion for claims. Markus shared what continues to......

In this latest instalment of our Claims Interviews series, Barry Jones sits down with Stuart Wright. Stuart is Head of Non-Marine Claims for Ascot Syndicate 1414, overseeing a complex book of insurance and reinsurance claims for all non-marine lines of business. He has over 25 years experience in the London Market, the last 14 years......

Up next in our Claims Interviews series is Ian Thompson. With 12 years at Zurich Insurance in EMEA and global executive claims roles and 19 years at RSA in senior strategic and operational positions, Ian brings a 30-year track record of success in transformation, turnaround, innovation, and overcoming complex business challenges. Today, Ian leverages this......

We had a great time speaking with Nigel Ward for our Claims Interviews series. Nigel is a technical insurance practitioner with broad experience of managing major insurance losses. He has represented Lloyd’s syndicates and both London and international market companies on the Steering Committee of many of the major losses of the new Millennium, including the World......

Steve Parry joined Hiscox in July 2023 as the Group Claims Director. He started his career as a claims adjuster with AIG in Manchester before moving to London, where he held several management roles prior to his departure to join Ace in 2006. He held various roles with Ace and Chubb over 14 years, including......

We recently welcomed Elliott Goss from W/R/B Underwriting to record a podcast with us. Elliott talked to us about the advancement of technology in claims, what he thinks makes a good claims handler and leader, the highs and lows in his career, his aspirations for the future, what he enjoys outside of work and what......