Why Bother to Engage with Tenants

In this episode we talk with Barry Malki about whether resident engagement is a tick box or if we can make wholesale change and do something radical with our services when we really listen and think about what is possible.

In this episode we discuss how Nic Fahey set up Bridge Housing Solutions, in particular her success in the face of challenges including being told the business wouldn’t work and going into labour on a work call.

Talking to the relentless and passionate Alison Inman about the state of the sector. Expect controversy!

We talk to Matt Baird the Chair of the Social Housing Roundtable. He chats through setting up his own business and his grit and determination to bring colleagues and tenants together. We also learn about his "bread and butter", effective recruitment into senior roles.

Eve Williams, housing lecturer, tutor and employee of the NHF is our next guest. On this episode we discuss the need for professionalism, the competency and conduct standard and her experiences of teaching hous