Building the Behavioral Health Workforce and Expanding Access to Recovery Care with Matthew Hurford

In this episode, Jason Shenefield, MBA, FACHE, President and Chief Executive Officer of Phelps Health, discusses expanding affordable care through direct-to-employer strategies, advancing patient experience with AI and ambient listening, and navigating workforce, reimbursement and regulatory challenges in rural healthcare.

In this episode, Matthew Hurford, President and CEO of Community Care Behavioral Health at UPMC, discusses workforce development, the growth of UPMC’s Telemedicine Bridge Clinic to 23,000 encounters, and strategies to expand behavioral health access, treatment engagement and recovery.

In this episode, Marlon F. Levy, MD, MBA, FACS, Chief Executive Officer of VCU Health System and Senior Vice President of VCU Health Sciences, joins the podcast to discuss managing strong demand while keeping the patient experience at the center of care. He also shares insights on staying grounded in what matters most to patients as healthcare organizations navigate growth and evolving needs.

In this episode, Lisa R. Fox, Chief Executive Officer, The Bradley Center, shares lessons on authentic leadership, resilience, building trust, investing in people and keeping children and families at the center of every decision.

In this episode, Melinda Giese, Senior Vice President of Enterprise Client Solutions at CHG Healthcare, discusses building a flexible workforce strategy, improving physician retention and autonomy, and using technology and AI to address workforce gaps.

In this episode, David Marcozzi, MD, MHS-CL, Senior Vice President and Chief Clinical Officer at University of Maryland Medical Center, joins the podcast to discuss embracing changes across inpatient and outpatient care and viewing capacity as a strategic resource. He also shares insights on the importance of effective patient handoffs and how they can support safer, more coordinated care.

In this episode, Himalee Sabnis, MD, MSc, Pediatric Hematologist and Oncologist at the Aflac Cancer and Blood Disorders Center of Children’s Healthcare of Atlanta, joins the podcast to discuss bridging gaps in care and facilitating strong communication with patients and families. She also shares insights on strengthening connections across the healthcare journey to support more coordinated and patient-centered care.

In this episode, Sarah McGoldrick, Executive Director of Finance at Singing River Health System, joins the podcast to discuss evolving payer changes and their impact on the revenue cycle. She also shares insights on opportunities for growth and the introduction of GLP-1 medications and their implications for healthcare organizations.

In this episode, Kathleen Sanford, DBA, RN, FAAN, Senior EVP, Chief Nursing Officer, CommonSpirit Health, discusses improving nurse retention through virtual integrated care, nurse residency programs, career support and shared governance.

In this episode, Miguel "Mike" Vigo IV, MBA, Chief Revenue Cycle Officer at UC San Diego Health, joins the podcast to discuss the impact of health benefits expenses and the goals and initiatives shaping revenue cycle operations. He also shares insights on how patient demand remains a primary driver of healthcare operations and financial performance.