861: Procurement Under Pressure: Disruption, AI, and the New Operating Model W/ Amit Mahajan and Jon Jensen

"Isn't it true that everybody talks about supplier management, but nobody does it?"  This observation from Summit Procurement CEO and Founder Alan Veeck captures the delta between procurement's aspirations and the reality on the ground. It's a gap, he says, that AI might finally help close, but only if organizations resist the temptation to simply slash headcount when AI-powered efficiencies arrive. In this episode of "Buy: The Way...To Purposeful Procurement," co-hosts Philip Ideson and Rich Ham speak with Alan Veeck to explore what it might look like if procurement was unleashed to pursue actual value, and why the resistance to that vision remains so formidable. Alan presents listeners with a thought experiment: imagine a CPO given two directives: first, embrace AI to drive maximum efficiency, but second, keep every team member despite the bandwidth freed up by AI. His answer reveals momentous untapped potential: those 25 entry-level people whose salaries total $2.5 million annually? In a billion-dollar enterprise, he says, they could find 10x that value "in their sleep" within months through proper supplier engagement, category management, and relationship building.  This notion also brings procurement's existential challenge into the light. Without fixing flawed incentive structures, procurement will "continue to be the ones asking for a seat at the table."  One-off conversations and content won't solve these issues. Instead, Alan says it's time to convene "the smartest thinkers in our industry" into what Rich dubs a "fellowship." The goal: creating industry standards for measuring value across different contexts, giving organizations practical frameworks to escape the savings delusion. As Rich notes, there's no general ledger line item for savings, only costs. Procurement can be "the hero of the expense side of the ledger," but only if they muster the collective confidence to take the necessary steps. Links: Alan Veeck on LinkedInRich Ham on LinkedInLearn more at FineTuneUs.com

"Right now, procurement needs to define their future role in the business. Procurement needs to drive that for themselves, because if we don't, then someone is going to drive it for us, and that could drive us out." - Gordon Donovan, Vice President Research - Procurement & External Workforce, SAP Business models are being disrupted, and so is procurement. This year's Economist Impact report reveals a sharp drop in C-suite confidence, a dramatic return to basics on cost and compliance, and AI taking center stage as both opportunity and challenge.  Amid these changes, how can CPOs set a strategy that's fit for tomorrow, not just today? Gordon Donovan, VP of Research for Procurement and External Workforce at SAP, returns to the show with exclusive data and a candid view on industry shifts. Gordon breaks down what really matters in this year's survey: the operational realities behind AI, the new direction for category management, and why rethinking old processes is the only way forward. In this episode, Gordon discusses: Why procurement confidence shrank up to 18% globally   The importance of zeroing in on cost and compliance as resurgent priorities   Rethinking category management for a complex new landscape   How to pinpoint where AI delivers and the barriers still holding teams back   Why now is the time to reinvent, not just digitize Links: Gordon Donovan on LinkedIn Subscribe to the AOP Newsletter Subscribe to Art of Procurement on YouTube  

It's no secret: procurement teams are under increasing pressure to deliver savings, handle more work with leaner teams, and modernize outdated processes… all at once. While software solutions have flooded the market, much of the daily reality still involves spreadsheets and emails, especially for indirect or non-strategic spend. Stan Moskovtsev, co-founder and U.S. CEO of Zinit, wants to solve this. Drawing on his years leading digital procurement at McKinsey, Stan built a SaaS-enabled B2B marketplace that addresses these day-to-day pain points. In this ProcureTech Insider Startup of the Week episode, Stan joins Jyothi Hartley to unveil Zinit's unique "AI-native" architecture, outcome-based commercial model, and flexible approach to getting clients up and running quickly. Curious how a new breed of marketplace could break the cycle of underutilized tools and lagging ROI? Hear firsthand what drives procurement results in markets large and small. In this episode, Stan discusses: Why procurement teams still default to email and Excel, even after investing in tools How outcome-based pricing removes cost barriers and drives adoption What it means to build with AI at the foundation not as an afterthought How Zinit enables fast, low-lift pilots and delivers clear ROI on tail spend   Links: Stan Moskovtsev on LinkedIn Visit Zinit's Page in the AOP Provider Directory Subscribe to the AOP Newsletter Subscribe to Art of Procurement on YouTube  

"Don't speak about category savings because that's procurement lingo. We need to speak about gross margin expansion at the end-product level." - Sammeli Sammalkorpi, Co-Founder and CEO, Sievo Spend analytics has moved well beyond spreadsheets, but most organizations are still guessing about what 'good' performance looks like.  When Sievo analyzed $1.4 trillion of procurement spend, the findings were both confirming and, in some places, eye-opening. With the business landscape changing rapidly, adaptation backed by data is more important than ever. In this Art of Procurement podcast episode, Philip Ideson and Kelly Barner are joined by Sammeli Sammalkorpi, Co-Founder and CEO of Sievo. Sammeli details Sievo's approach to benchmarking, the surprising patterns in the data, and where CPOs may be missing untapped value. He also shares practical ways to reframe procurement's business impact, anchoring spend to revenue, and challenging old assumptions about control. The conversation covers fresh ways to benchmark your team's performance, build actionable industry comparisons, and rethink what matters in spend analytics. In this episode, Sammeli discusses: Why even the most mature organizations still miss large opportunities How to identify the hidden business impact of spend spikes and payment terms The importance of comparing industry benchmarks to spot real, actionable gaps Rethinking "control" in procurement: Is a PO always required? How clean data unlocks speed and better decisions Links: Sammeli Sammalkorpi on LinkedIn State of Spend Report 2025 Subscribe to the AOP Newsletter Subscribe to Art of Procurement on YouTube  

AI is already changing procurement, but, for many, the bigger and more difficult question is what will happen to people in the process. Procurement has long been constrained by capacity: too much data, too many transactions, and not enough time to step back and think strategically. Now, with AI accelerating analysis, automating tasks, and reshaping workflows, that constraint is starting to loosen. But more capacity doesn't automatically create more value. In this episode of Buy: The Way…To Purposeful Procurement, Friddy Hoegener, co-founder of Scope Recruiting and a former procurement practitioner, joins co-hosts Philip Ideson and Rich Ham to explore what AI really means for procurement talent, hiring, and the future of the function. Friddy sits at a unique intersection. He has lived procurement from the inside and now evaluates it from the outside, helping companies hire the people who will define its future. What he sees is both promising… and unsettling. On the one hand, AI is making work more efficient. Recruiters no longer spend hours taking notes or writing candidate summaries, and procurement can analyze data faster and make decisions more quickly. Entry-level roles that once focused on repetitive tasks are beginning to evolve into something more strategic. However, AI is also distorting how talent is evaluated, and not always to the benefit of the candidate or the employer. It has never been easier for candidates to look polished, tailored, and highly qualified on paper. Resumes, outreach messages, and even interview preparation can be AI-assisted, making it harder than ever to distinguish between genuine capability and well-generated output. As a result, the traditional filters procurement relies on are breaking down, forcing hiring teams back to something more fundamental: actual human conversation. Links: Friddy Hoegener on LinkedIn Rich Ham on LinkedIn Learn more at FineTuneUs.com  

"Procurement now gets to decide where to play, who does the work, and how much of that work is done by humans versus agents." - Viji Doraiswamy, VP Product Marketing, Coupa Senior procurement leaders are under pressure to deliver much more than just savings. The next advantage lies in the intelligent orchestration of processes, where agentic AI not only automates intake, but enables teams to truly focus on value and strategy. In this episode, Philip Ideson speaks with Viji Doraiswamy, VP of Product Marketing at Coupa. Drawing on hands-on experience with large-scale clients, Viji explains what's actually working with agentic AI, how companies are overcoming trust barriers, and why orchestration (not just digitization) holds the key to operating model transformation. She also shares specific use cases where teams are already realizing ROI and freeing up time for strategic work. In addition to sharing proven tactics for building adoption, assessing risk, and unlocking the next level of procurement impact, Viji discusses: How to separate intake from orchestration and why orchestration drives impact How to shift your procurement operating model for greater control and delegation Building confidence in agent-driven outcomes with explainability and phased rollouts Where most companies start on the agentic AI journey and where they get the greatest ROI Links: Viji Doraiswamy on LinkedIn Subscribe to the AOP Newsletter Subscribe to Art of Procurement on YouTube  

In a world defined by volatility, procurement leaders need more than gut instinct to navigate supply chain risks. From regulatory pressure to sudden trade disruptions, organizations can't afford blind spots. This is why risk intelligence and AI-powered efficiency are climbing the CPO agenda. This week, Harald Nitschinger, co-founder and CEO of Prewave, joins the ProcureTech Insider podcast to discuss how their platform helps organizations move beyond basic supplier visibility to real-time, actionable risk insights. Built with both ESG compliance and resilience in mind, Prewave's approach helps procurement teams anticipate – not just react to – new threats and opportunities. Harald shares how deep supply chain mapping, scenario planning, and seamless integration with procurement tools have set Prewave apart with over 250 global brands. Listen to the full episode to hear Harald's insights on: Uncovering ways to map and monitor risk across all supplier tiers in real time How Prewave's approach balances compliance, sustainability, and operational resilience How leading procurement teams are automating risk identification and avoiding survey overload What's next for AI-driven supply chain intelligence and how CPOs can get ahead Links: Harald Nitschinger on LinkedIn Subscribe to the AOP Newsletter Subscribe to Art of Procurement on YouTube Learn More About Prewave in AOP's Provider Directory  

"In the AI regime, things are going to be disrupted. So be ready to be disrupted." - Dr. Swapnil Dubey In a market as complex and fast-changing as India, procurement's role has transformed from tactical to strategic… and fast. As global manufacturers shift operations and Indian firms chase world-class performance, the need for advanced procurement leadership has never been greater. In this Art of Procurement podcast episode, Philip Ideson speaks with veteran procurement leader Dr. Swapnil Dubey, whose four-decade career spans India's procurement evolution, from the early days of shared service centers to today's digital and AI-driven frontier.  They discuss how Indian procurement teams are matching their global peers, why AI could upend white-collar work, and where new career opportunities are emerging for the next generation. Swapnil also explains how local strengths, regulatory shifts, and new tech are shaping India's overall procurement landscape. Listen to the full episode to hear Swapnil's perspective on: Why executives at every level are now championing procurement The true drivers (and blockers) of digital transformation in Indian firms How AI will reshape talent, roles, and upskilling Diverse career journeys to today's CPO seat Links: Dr. Swapnil Dubey on LinkedIn Subscribe to the AOP Newsletter Subscribe to Art of Procurement on YouTube  

"What you think of as the data isn't the right data."  This observation from FineTune COO Brian Gamble shines an (uncomfortable) spotlight on one of procurement's biggest challenges: AI has the potential to completely transform the function (in a good way) and drive a significant amount of value for the business, but only if organizations first acknowledge how inadequate their current data actually is. In the twenty-ninth episode of "Buy: The Way...To Purposeful Procurement," Philip Ideson, Rich Ham, and Kelly Barner reflect on recent conversations with procurement tech pioneer Jason Busch and category expert Brian Gamble. They explore the troubling reality that procurement's future with AI depends almost completely on having the right data, while most organizations don't even know what the right data looks like. This conversation exposes the gap between what practitioners call "the data" and what actually constitutes useful information for decision-making. Invoice details, contracts housed in various systems, and perhaps some quarterly business review reports make up most of what the average procurement professional considers their data foundation.  Suppliers have systematically reduced invoice transparency over the years, removing fields that enabled auditing, all under the guise of creating "easier to read" formats, and procurement is left to deal with the fallout.  The episode also connects back to Buylaws 5 and 6, prioritizing comprehensive high-quality data and developing expense-specific systems of measurement, while simultaneously setting up the next conversation about how compensation models and hiring practices must evolve for procurement's uncertain future.  Links: Rich Ham on LinkedInLearn more at FineTuneUs.com

"Change is the only constant today. Disruption is happening more frequently, and procurement has to be ready for the unknown." - Jon Jensen, Partner & Managing Director, AlixPartners Procurement leaders are facing more disruption, pressure, and technology change than ever before. Resilience, agility, and the smart use of AI are now table stakes, but only a handful of teams are turning these shifts into real business advantage.  How are the best-in-class CPOs getting ahead? In this episode, Amit Mahajan and Jon Jensen, Partners at AlixPartners, reveal insights from the 2026 CPO Executive Insights Report. They share how top teams are shifting from a cost focus to value creation, why indirect procurement is becoming a growth engine, and what's really holding back AI adoption in procurement. You'll also hear practical guidance on balancing quick AI wins with long-term ROI, and how leaders make disruption work for them instead of against them. In this episode, Amit and Jon cover: The core disruptions shaping CPO priorities in 2026 Approach AI adoption with practical use cases, not expectations for perfection Engage suppliers and stakeholders with new strategies Links: 2026 CPO Executive Insights Report Amit Mahajan on LinkedIn Jon Jensen on LinkedIn Subscribe to the AOP Newsletter Subscribe to Art of Procurement on YouTube