Pacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach

4/30/2026

AM Best Audio Podcast

0:00

8:17

Susan Ghalili, SVP and chief underwriting officer at Pacific Life, explains how insights from the 2026 Underwriting Outlook Survey show insurers embracing AI as a powerful tool to enhance efficiency and decision-making while emphasizing that human expertise remains essential to maintaining trust, credibility, and sound risk assessment.

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Susan Ghalili, SVP and chief underwriting officer at Pacific Life, explains how insights from the 2026 Underwriting Outlook Survey show insurers embracing AI as a powerful tool to enhance efficiency and decision-making while emphasizing that human expertise remains essential to maintaining trust, credibility, and sound risk assessment.
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Pacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach

AM Best Audio Podcast

More episodes from "AM Best Audio Podcast"

BestWire: Farmers Plans to Add 1,700 Agency Owners

Pacific Life's Ghalili: Human Judgment Still Anchors Underwriting as AI Expands Its Reach

AM Best: First Look – 2025 US Life/Annuity Financial Results

Intact’s O’Leary: Risk Management Priorities Leaders Should Not Ignore In 2026

BestWire: NAIC Launches Sweeping Zip Code-Level Homeowners Data Call

AM Best: Cat Bond Growth Accelerates as Loss Multiples Compress

Big ‘I’’s Barrett: Rising Premiums, Under-Reviewed Policies Spotlight Need for Proactive Insurance Conversations

AM Best: Affirmations Rose in 2025 for both US P/C, L/H

AM Best: Five US Life/Health Companies, One US Property/Casualty Company Impaired in 2024

AM Best: Benchmarking EMEA Ratings – Improving Credit Quality, but Common Themes Highlighted as Weaknesses