MetLife’s Pappas: Tech investments aim to modernize, boost life insurer’s growth

9/21/2026

AM Best Audio Podcast

0:00

27:48

MetLife’s $3.2 billion in tech investments over the past five years aim to personalize services, while driving growth and efficiency. Bill Pappas, executive vice president and head of global technology and operations, said the company’s modernization efforts are far-reaching, affecting claims, distribution, underwriting, and customer service.

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MetLife’s Pappas: Tech investments aim to modernize, boost life insurer’s growth

AM Best Audio Podcast

More episodes from "AM Best Audio Podcast"

American Enterprise Institute’s Warshawsky: Annuities Take Center Stage in Retirement Income Strategies

Marsh Re’s Enoizi and Dagneau: Europe’s Growing Wildfire Threat Raises Alarm for Insurers

Descartes' Touffut: The Next Insurance Frontier Is Keeping Data Centers Powered

MetLife’s Pappas: Tech investments aim to modernize, boost life insurer’s growth

Leadenhall’s Albertini: Strategic Capital Shapes ILS Market

UIB’s Kotb: No Longer Proportional Versus Excessive Loss

Tulane Law's Gurses: Emerging Risks Test Limits of Traditional Insurance Models

VIPR's Russell: International DUAE's Look to Centralize Data Collection

Scouting for Growth's VanderLinden: Closing the Gap Between Capital Allocation, Innovative Ventures

U of St. Gallen’s Braun: Rising Storm Losses Reshape Risk Pricing in Capital Markets