ServiceNow Series E205: 'Driving AI powered innovation for the insurance industry' with DXC Technology's Daniel Stanovich

Today's guest is Yogesh Ailawadi, Head of Products & Innovation - Identity, Safety and Security at Alert Enterprise. Founded in 2007, Alert Enterprise's mission is the seamless convergence of advanced physical access control, identity management and workspace automation. Their solutions are designed to empower businesses with secure, flexible and efficient work environments, catering to the dynamic needs of today’s workforce. They understand that in the digital era, the security of physical and digital assets is paramount.Yogesh leads Alert Enterprise’s global product management and solutions engineering teams and brings over 15 years of experience in information security, identity and access governance across IT, Physical and OT systems. He has led global deployments of PIAM/IAM solutions for Fortune 100/500 customers across various industries. Yogesh is well versed in industry regulatory standards with a deep understanding of engineering concepts and technologies, and their usage in the security domain.In the episode, Yogesh discusses:0:00 An insight into his 20-year career in security, product and innovation3:10 Pioneering physical security governance across critical industries at Alert Enterprise5:27 Expanding physical GRC by integrating with the ServiceNow platform8:04 Seeing a high-demand from large, regulated industries using ServiceNow workflows10:07 Product live on ServiceNow with focus on AI-driven access solutions11:39 Focusing on product innovation, scaling through global partners13:42 Bringing physical security workflows and AI use cases to ServiceNow

Today's guest is Daniel Stanovich, Regional General Manager, Americas Insurance, Life Business Process Services at DXC Technology. Founded in 2017, DXC is a leading global provider of information technology services. DXC's engineering, consulting and technology experts help clients simplify, optimize and modernize their systems and processes, manage their most critical workloads, integrate AI-powered intelligence into their operations, and put security and trust at the forefront.Daniel is a highly experienced, dynamic Outsourcing and Consulting executive business leader. He has a strong reputation for producing best in class results with Fortune 500 organizations by maximizing their investments and solving critical business challenges. He leveraged all aspects of DXC to develop a strategic account plan that brings value to clients through the innovation and ideology behind their technology stack, combined with an optimized delivery plan. In the episode, Daniel discusses:0:00 His career journey from tech-enabled HR outsourcing to insurance2:11 How DXC blends legacy tech, proprietary insurance software and BPS3:29 Why DXC chose ServiceNow to simplify, automate and transform insurance6:16 Assure BPM streamlines insurance ops, gains traction as SaaS and BPS9:06 Modernising insurance ops and embracing AI-driven transformation12:06 Growing the team in-house to meet demand and enhance AI capabilities14:30 Providing value to accelerate industry transformation as the rollout begins17:22 Leading global insurance tech by driving AI-powered industry transformationTo find out more about all the great work happening at DXC Technology, check out the website www.dxc.com

Today's guest is Matthew Farahmand, Co-Founder at Inspira Systems. Founded in 2025,Founded in 2025, Inspira Systems helps businesses evolve by building intelligent, scalable solutions on ServiceNow. From streamlining customer service to optimizing retail operations, they design and deliver workflows that drive efficiency, automation and results. With a customer-first approach, Inspira Systems partners with your team to create and continuously improve tailored ServiceNow solutions that solve real business challenges.Matt brings over 20 years of IT and digital transformation experience, with expertise in application development, systems architecture, enterprise service management and customer experience transformation. He has led initiatives across Customer Service Management (CSM), Strategic Portfolio Management (SPM), Public Sector Digital Services (PSDS) and Retail Service and Operations Management (RSOM). Matt has a proven track record of building scalable solutions that reduce friction, accelerate outcomes and empower people.In the episode, Matthew discusses:0:00 How Inspira helps retailers optimise operations with RSOM3:49 Why Retail needs unified platforms, not siloed task tools5:14 How RSOM cuts downtime, saves margins and boosts retail efficiency8:09 Streamlining retail tasks and reporting with an Omni-channel RSOM10:32 How delaying unified retail solutions drains profit and morale13:09 RSOM enables fast, consistent recall responses across retail

Today's guest is Anthony Miller, Partner and CEO at CGS Federal. Founded in 2017, Contact Government Services (CGS) simplifies and enhances government operations by optimizing human, technical and financial resources. They combine cutting-edge technology with world-class personnel to deliver sustainable, customized solutions that meet your specific needs. With an agile and empathetic approach, they work closely with you to solve complex challenges because they care as much about your agency’s success as you do.In this episode, Anthony talks about:0:00 His journey from GSA building tech to launching CGS Federal in 20172:27 From overcoming early setbacks to now thriving in the govtech industry3:57 Their three-prong approach - introduce, integrate, innovate5:46 Introducing AI to law enforcement as mission-enhancing tool6:56 Integrating AI through low/no-code tools to empower non-tech staff8:38 Innovating legal tech with AI to simplify government eDiscovery11:18 Focus on building talent, being authentic and truly serving the government13:46 Expanding AI with customers and guiding government with trusted tools17:03 Why CGS Federal is a great place to work

Today's guest is Susan Britt, Practice Lead, Employee Workflows at DESBY Technologies. Founded in 2023, DESBY Technologies takes a holistic, agile, secure and customer-centered approach to digital transformation. They leverage deep expertise across multiple industries and domains for ServiceNow transformation initiatives across multiple industry verticals, a consultative and flexible approach to driving client outcomes, and quality delivery excellence capabilities aligned to ServiceNow’s delivery methodologies and best practices.Susan is an experienced global leader with a passion for client success, team building, mentoring, training and communication. She has over 25 years experience in technology, partnering across the HR ecosystem supporting a variety of industries including Healthcare, Government, Education, Finance, Energy, Manufacturing and Technology. Susan specializes in leveraging ServiceNow best practices to ensure best in class employee experience.In the episode, Susan talks about:Her journey from COBOL to ServiceNow expert through determinationQuickly embracing ServiceNow and growing into leadership rolesStartup life with no routine, hands-on leadership and growthBeing a lifelong learner thriving on challenges, pressure and growthBuilding strong teams through trust, transparency and constant communicationSpecializing in employee experience, collaboration and solving complex challengesPassionate about user experience, consistency, problem-solving and efficiencyHow Desby thrives on growth, happy employees and client partnershipsTo find out more about all the great work happening at DESBY Technologies, check out the website www.desby.tech

Today's guest is Ritesh Dalal, Founder and CEO at Intellective. Founded in 2016, Intellective are a global ServiceNow partner organization comprised of specialized, experienced and result-oriented professionals that have one common purpose: build delightful products that wow users. Using certified product offerings and deep expertise in Employee Experience, Service Portal and Custom Apps, they help you improve self service and realize more value from ServiceNow. It's their mission to "Consumerize the Enterprise."Ritesh's expertise in ServiceNow Mobile, Employee Experience and Integrations has enabled organizations to centralize their applications, providing clear visibility and improvement opportunities. His approach to agile development and project management ensures that Intellective delivers customized solutions that drive significant value for their customers. Under his leadership, the Intellective team has successfully developed innovative ServiceNow products that reduce development time and costs.In the episode, Ritesh discusses:0:00 His experience blending design and tech to enhance ServiceNow experience2:13 Transforming ServiceNow UX with unique, productized solutions at Intellective6:39 How Paramount unified global intranet using Intellective's ServiceNow tools9:29 An insight into their remote team blending UX, design and ServiceNow expertise11:56 Evolving from consulting to product, now a bold unified solution14:02 Building exciting impactful, large-scale ServiceNow solutions

Today's guest is Ari Kaplan, Head of Evangelism at Databricks. Founded in 2013, Databricks democratizes insights to everyone in an organization. Their Data Intelligence Platform provides a unified foundation for all data and governance, combined with AI models tuned to an organization’s unique characteristics. Now, anyone in an organization can benefit from automation and natural language to discover and use data like experts, and technical teams can easily build and deploy secure data and AI apps and products.Ari is a leading AI and data influencer and was named one of DataIQ’s Top 20 AI Influencers in America in 2024. He created and led the Chicago Cubs' analytics team, inspired Moneyball and held leadership roles at Databricks, IBM and Nielsen. A Caltech Alumni of the Decade, he’s authored five best-selling books and consulted for Fortune 500s. Ari also led the Raoul Wallenberg investigation and has been profiled by CNN, Time and the History Channel for his pioneering work in analytics and AI.In this episode, Ari talks about:0:00 His journey from sports fan to analytics pioneer transforming the industry5:54 How the Moneyball legacy fuels his ever-evolving tech innovation journey9:00 Being the Databricks evangelist to inspire global AI innovation11:45 How Databricks uses AI internally, inspires careful customer innovation15:38 Driving unstoppable global growth momentum through their passionate community19:10 His passion for using data science to free wrongly imprisoned, missing people22:01 His optimistic vision for AI’s rapidly transformative future25:31 How AI shifted from skepticism to an essential productivity tool rapidlyTo find out more about all the great work happening at Databricks, check out the website www.databricks.com 

Today's guest is Annemarie Sint Jago, ServiceNow ESX Lead Europe & Business Accelerator at Fujitsu. Founded in 1935, the Fujitsu Group has operations in different regions around the world and provides digital services globally. The company have built large-scale, cutting-edge systems that leverage their advanced technologies and extensive track record, garnering the number one market share in Japan and a top-class position worldwide in the IT services field.Annemarie has over nine years of experience delivering ServiceNow solutions to organisations of all sizes, from small firms to global enterprises. With a strong foundation as a Business Consultant and Solution Architect, she combines technical expertise with strategic vision to drive innovation and sustainable growth. As the Employee Service Transformation (ESx) Lead for Europe at Fujitsu, Annemarie leads with purpose; empowering teams, enhancing employee experiences and ensuring impactful, future-ready solutions.In the episode, Annemarie talks about:0:00 Her journey to ServiceNow expert, team leader and business accelerator2:26 How a MS diagnosis pivoted her career by merging tech with humanities6:03 Building and scaling employee workflows across Europe7:40 Why understanding individual motivations helps people grow and thrive11:56 Personal connection matters most, especially in remote leadership15:09 How Burnout prevention starts with boundaries and psychological safety17:45 Burnout is personal and painful, but support and understanding matter deeply19:17 How her Burnout hit suddenly as realization and recovery took time21:00 Recovery required rest, reflection and redefining personal energy23:30 A journey of reorientation, connection and growth through the Handtribe festival26:57 Advice to prioritize what truly matters to prevent burnout and stay balanced28:26Follow your passion and success in tech doesn’t require specific degrees

Today's guest is Trinh Nguyen, Product Owner of ServiceNow at Okta. Founded in 2009, Okta is the leading independent identity management partner. Driven by a vision to empower everyone to safely use any technology, Okta champions neutrality - offering organizations, employees and end users the flexibility to work seamlessly across any device or platform. Today, two-thirds of the Fortune 100, over 40% of the Forbes Global 2000, and thousands of other organizations rely on Okta to protect their digital ecosystems.In the episode, Trinh talks about:0:00 Her journey from IT ops to ServiceNow platform lead5:07 Why late nights aren't ideal, but global teamwork matters6:17 How success isn't technical depth; it's data-driven, value-based storytelling7:30 From out-of-box start to growth & how AI will drive next-level impact10:03 Stakeholder buy-in comes from vision, scalability and ROI09:22 Success is a collaborative effort, as partnership and shared vision drive adoption13:39 Tech needs more women with diverse paths, big impact and no fear15:50 Mentorship through strong women from trusted guidance, observation and inspiration17:33 Advice to believe in yourself; challenges pass and growth follows19:10 Excited about agentic AI which is improving processes autonomously

Today's guest is Sukhi Gill, Co-Founder and Chief Technology Officer at Calitii. Founded in 2023, Calitii is a specialist ServiceNow partner, experienced in delivering major programs in complex, highly regulated environments. Their team’s design centered approach ensures implementations are accelerated across the organization, future proofing for tomorrow’s competitive environment. Calitii can guide you in avoiding potential pitfalls and develop best practices to achieve success in your organization.With over 35 years of industry experience, Sukhi has an outstanding record of achievement in sales and delivery of very large scale IT services in multi-billion dollar application development and infrastructure modernization programs. He has a strong track record of establishing successful partnerships with key business sponsors, influencing strategic and architectural direction, ensuring that the organization gains significant business advantage through the strategic deployment of technology and process innovation.In the episode, Sukhi talks about:0:00 His journey from civil service to founding a ServiceNow startup3:29 Taking a sabbatical to explore mountains and startups, seeking change5:35 Why hiring smart people and collaboration is crucial for success7:11 Letting others contribute often improves ideas and outcomes10:12 How both technology and business process knowledge are needed for successful outcomes13:04 Helping regulated industries, particularly banks, meet regulatory compliance14:55 Focus on outcomes, involve people and prioritize continuous improvement17:48 Address technology, people, process and governance for transformation outcomes