What Next? podcast

The Human Context Protocol

2026-04-04
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29:39
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Betsy Kauffman, founder and CEO of Cross Impact Coaching on her journey from technology project management to executive leadership coach and consultant. After 25 years leading large-scale technology transformations across Fortune 500 companies, her resulting TED Talk: Four Tips for Honest Conversations at Work has had over 1.6 million views. She tells us how aligning leadership teams for successful AI transformations must include the human element if we are to define goals and secure proper change management. It is the human context in AI decision-making, she says, that can avoid inefficient use of resources and reduced productivity and lead to high-performing, aligned teams. Talent and teamwork, she argues, rather than relying on the advances in technology, are the key to driving strategic success.  She has created a free alignment survey to help leaders and their teams understand whether deeper alignment is what your team needs right now before you head into your next big change initiative. 

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