Inside a $67M Family-Owned Home Services Business | VIP Guest Hugh Joyce

Chris Yano, Chad Peterman, and Aaron Gaynor are joined in the Home Services VIP Room by VIP guests Richard Lewis, CEO of Redwood Services, and John Conway, COO of Redwood Services.In this episode, the group dives deep into the evolution of private equity in home services, scaling multi-location businesses, leadership development, operational inefficiencies, marketing, technician retention, and what it really takes to build a billion-dollar platform in the trades.Richard and John break down Redwood Services’ growth from a startup platform in 2020 to a company valued at approximately $1.1 billion while partnering with dozens of leading HVAC, plumbing, and electrical businesses across the country. The conversation explores how Redwood approaches acquisitions differently, why culture and people matter more than ever, and what separates scalable operators from companies that stay stuck.The episode also covers leadership ceilings, dispatching, call center leakage, marketing spend, budgeting, technology, accountability, retention, and the future of consolidation in home services.If you're a contractor, operator, manager, or entrepreneur in the trades, this episode is packed with real conversations and actionable insights from some of the top minds in home services.00:00 – Welcome to the Home Services VIP Room01:15 – Introducing Redwood Services & the VIP Guests03:30 – The Origin of “Cut a Rug”06:00 – How Chris Met Redwood in the Early Days08:30 – Redwood’s Growth to a $1.1B Valuation11:00 – Building Redwood Around People & Culture14:15 – How Home Services Has Changed Since 202018:00 – Why Small Operators Are Struggling to Compete21:00 – The Technology & Marketing Arms Race in Home Services24:00 – Why Some Companies Hit a Ceiling27:00 – The Biggest Problems in $3M–$5M Businesses30:15 – Margin Leakage, Labor Costs & Pricing Mistakes34:00 – Leadership, Hiring & Building Scalable Teams38:00 – Growing Leaders Faster Than the Business42:00 – Why Accountability Gets Harder as You Scale45:00 – Redwood’s Secret Sauce: Connection & Collaboration48:00 – The Real Problem With Home Services Marketing51:00 – What’s Broken in Home Services?54:00 – Technician Retention & Industry Turnover57:00 – Why Operational Leakage Matters More Than Marketing59:00 – Final Thoughts on Scaling, Leadership & GrowthThank you to our Sponsors!Basic Capital: https://basiccapital.com/tothepointChiirp: https://chiirp.com/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepointYelp: https://www.yelp.com/

In this episode, Aaron Gaynor officially joins Chris Yano and Chad Peterman as the newest co-host of To The Point Home Services VIP Room alongside VIP guest Hugh Joyce, President of James River Air Conditioning Company.The group dives into what it takes to build and scale a multi-location home services business while staying independently owned. Hugh shares lessons from growing a second-generation family business started in 1967 into a company with more than 250 employees across HVAC, plumbing, electrical, and commercial services.The conversation covers acquisitions, maintenance agreements, private equity, marketing, ServiceTitan, AI, call centers, scaling operations, leadership, family business dynamics, and why human connection still matters in home services.The crew is also joined by a surprise VIP guest co-host who jumps into the conversation to talk technology, AI, and the future of the trades.If you're a contractor, operator, or leader in the home services industry, this episode is packed with real conversations and actionable insights from some of the top minds in the space.00:00 – Welcome Back to the Home Services VIP Room01:00 – Aaron Gaynor Officially Joins as Co-Host02:20 – Introducing Hugh Joyce & James River Air05:00 – Building a Family Business Since 196708:10 – From a $5K Loan to a $67M Company11:00 – Why Hugh Calls Himself a “Marketing Guy”14:00 – Growing Through HVAC, Plumbing & Electrical17:15 – The Challenges of Working in a Family Business21:00 – Preparing the Next Generation to Take Over25:00 – How James River Air Approaches Acquisitions29:00 – Why Hugh Keeps Acquired Company Brands Intact33:00 – What Private Equity Gets Right About Home Services36:00 – The Biggest Problems With Home Services Technology40:00 – Why Human Connection Still Wins in Business44:00 – AI, Marketing & the Future of Customer Experience48:30 – The Power of Membership Agreements & Lifetime Value53:00 – What Most Companies Still Get Wrong About Scaling56:00 – Final Thoughts on Leadership & the Future of Home Services Thank you to our Sponsors!Basic Capital: https://basiccapital.com/tothepointChiirp: https://chiirp.com/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepointYelp: https://www.yelp.com/

In this episode of To The Point, Chris Yano and Chad Peterman are joined by VIP guest co-host Ken Goodrich and a surprise VIP guest co-host for a powerhouse conversation with Jason Hanson of Sierra Pacific Home & Comfort.From scaling operations and building culture to leadership, profitability, and the realities of growing a home services business, this episode is packed with insight from operators who have built at the highest level.Jason shares lessons from growing Sierra Pacific Home & Comfort, while the surprise VIP guest co-host and Ken bring their own perspectives from decades of experience scaling some of the most recognizable brands in the industry.No fluff. No scripts. Just real conversations about what it actually takes to win in home services.Whether you're growing your first million-dollar shop or scaling toward nine figures, this episode delivers practical insights from leaders who’ve done it themselves. 00:00 – Welcome to the Home Services VIP Room01:10 – Jason Hanson Joins the New To The Point Format03:00 – The Vision Behind the VIP Room Podcast Style05:15 – How Sierra Pacific Started as a Solar Pool Heating Company08:00 – Growing Into HVAC, Plumbing & Electrical10:45 – Ken Goodrich’s Sacramento HVAC Story14:00 – Using Memberships to Create a “Moat” Around the Customer17:30 – The Biggest Lessons From Adding New Trades21:00 – Why You Need the Right Leaders Before Expanding24:00 – Tommy Mello Joins the Conversation26:00 – Operator vs. Sales & Marketing Leadership Styles29:00 – Building a Business That Lasts Beyond You32:00 – Why Some Owners Sell and Others Stay Independent36:00 – The Reality of PE, Lifestyle & Building Wealth40:00 – Creating Opportunities for Employees to Retire Successfully43:00 – Why Great Operators Love the Fight46:00 – The Talent War in Home Services49:00 – What Success Outside of Work Really Looks Like51:00 – Final Thoughts on Leadership, Growth & OwnershipBasic Capital: https://basiccapital.com/tothepointChiirp: https://chiirp.com/Contractor Commerce: https://www.contractorcommerce.com/ryno/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepointYelp: https://www.yelp.com/

In this episode of To The Point, Chris introduces the next evolution of the podcast: the Home Services VIP Room. Inspired by shows like The Pat McAfee Show and built around real conversations with contractors, operators, and industry leaders, this new format is all about bringing listeners inside the room.From industry legends like Tommy Mello, Ken Goodrich, Frank DeMarco, and more, to the addition of Aaron Gaynor joining Chris Yano and Chad Peterman as a new co-host, the goal is simple: unfiltered conversations, real stories, big ideas, and the kind of discussions that usually only happen behind closed doors at events like Pantheon and Home Service Freedom.Chris also shares his vision to build the ultimate media platform for the home services industry through real conversations, live interactions, and content built for contractors at every level.No scripts. No masks. No BS.Just real conversations with the people shaping home services.Welcome to the Home Services VIP Room.00:00 – A New Era for To The Point00:45 – The Inspiration Behind the New Format01:30 – Why Chris Wants More Real Conversations02:15 – The Contractor Conversations That Inspired This03:00 – Welcome to the Home Services VIP Room04:00 – Giving Friends the Freedom to Pop In Anytime05:00 – Familiar Faces Returning to the Podcast06:00 – Bringing More Independent Contractors Into the Spotlight07:15 – Aaron Gaynor Joins as the New Co-Host08:10 – Building the Ultimate Home Services Media Platform09:00 – “No Scripts. No Masks. No BS.”10:00 – The Vision for the Future of Home Services Content10:45 – “There Ain’t Nothing To It But To Do It”11:15 – Welcome to the Home Services VIP Room 

Frank DiMarco (CEO of Champions Group) and Leland Smith (Founder & Chairman of the Board) sit down at RYNOx to break down one of the biggest recent moves in the space: their $2.5B Blackstone deal.Recorded live at RYNOx 2026, this candid conversation dives into what it really took to build Champions Group into a multi-state platform spanning 19 brands—and how that growth led to a $2.5B acquisition.From leadership evolution and scaling strategies to private equity and long-term vision, Frank and Leland share an inside look at the decisions, challenges, and opportunities behind the deal.Whether you're an owner, operator, or looking to understand where the home services industry is headed, this episode delivers real insight from those building at the highest level.00:00 – What’s Next for the Podcast00:47 – Breaking Down the $2.5B Blackstone Deal02:00 – From Plumber to $2.5B Exit03:30 – Why Private Equity is Targeting Home Services04:45 – What Actually Attracted Blackstone06:00 – The Growth Formula That Drove the Valuation07:30 – What Private Equity Really Looks For08:30 – Why “People” Matter More Than Anything10:00 – Employees vs. Customers: A Surprising Shift11:00 – The Reality of Private Equity Pressure12:00 – Elevating the Home Services Industry13:00 – What Makes Champions Group Different14:30 – “Simple, Not Easy” — Execution at Scale15:30 – Consistency Over Flashy Growth16:30 – The Membership Model Explained18:00 – 150K Memberships & Their Impact on Valuation19:30 – Cross-Selling & Scaling the Platform21:00 – Final Thoughts on Growth & the FutureThank you to our Sponsors!Basic Capital: https://basiccapital.com/tothepointChiirp: https://chiirp.com/Contractor Commerce: https://www.contractorcommerce.com/ryno/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepoint

In this episode of To the Point, we sit down with industry giants Chad Peterman (Peterman Brothers) and Aaron Gainer (Eco Plumbers, Heating & Air Conditioning) to pull back the curtain on what it takes to dominate the home services market. Together, they represent roughly $250 million in annual revenue across Indiana and Ohio.We dive deep into the "real-life scenarios" and current problems facing HVAC, plumbing, and electrical businesses today. From surviving the post-Covid market shift to the "unsexy" secrets of perfect execution, this is a masterclass in scaling. Whether you are a small shop looking to hit your first million or a large operator eyeing the $100M mark, these insights on onboarding, AI integration, and growth models are game-changers.00:00 – The New Era of the To the Point Podcast02:45 – Why HVAC Shipments are Down 30% and How to Pivot04:00 – Execution vs. Growth: Why Doubling in Size Can Mask Failures07:24 – The Strategy Behind Lowering Prices to Capture the "Everyday American" Market09:21 – Why Onboarding is the "Most Sacred" Part of the Peterman Way12:16 – Greenfield vs. Acquisitions: The $8 Million Lesson15:05 – The "Lid" of Leadership: Why You Must Grow Faster Than Your Team17:37 – How Giving 6 Options on Every Call Skyrockets Conversion20:06 – What Breaks First? Scaling from $10M to $100M25:17 – Real-World AI: Using AI Agents to Book 30% of All Jobs35:33 – From Bankruptcy at 28 to a $100M Independent Empire

Thank you to our Sponsors!Basic Capital: https://basiccapital.com/tothepointChiirp: https://chiirp.com/Contractor Commerce: https://www.contractorcommerce.com/ryno/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepointIn this episode of the To The Point podcast, Chris sits down with the ultimate 90s frontman and "Sexiest Rocker," Mark McGrath of Sugar Ray. While Mark is known for multi-platinum hits like "Fly" and "Every Morning," he joins us today to share the "gritty" side of the music industry—the grind, the failures, and the survival tactics that apply to any competitive business.From his early days failing out of business school at USC to hosting Extra and surviving the digital collapse of the record industry, Mark provides a masterclass in staying relevant when the "stink" of your era fades.Whether you are a contractor building a brand or an entrepreneur facing a "dark period," Mark’s insights on manners, human connection, and the refusal to take yourself out of the game are exactly what you need to hear.00:00 – Intro: Chris’s shower-thought introduction and Mark’s acting credits (Sharknado, Scooby-Doo).04:50 – The Music Industry Lottery: Why you can be the best and still not make it.05:40 – Creating Your Own Luck: Networking outside your front door and the power of "Plan A".08:10 – Common Courtesy as a Business Strategy: How remembering names made Mark millions.10:00 – New Metal & 90s Nostalgia: Memories of Chester Bennington and the 1997 Vans Warped Tour.13:00 – The Power of Brand Essence: Creating a personal connection that brings customers back.18:00 – Failing Up at USC: How a math professor and the "cheerleader major" saved Mark’s degree.20:40 – From Basketball to David Lee Roth: Finding focus after a failed walk-on attempt at USC.25:00 – The Birth of "Fly": Using Pro Tools technology to find a #1 singing voice.28:10 – The Second Hardest Thing: Why sustaining success is harder than achieving it.31:00 – Surviving the Road: Navigating the "learning curve" of rock and roll indulgence.37:00 – The Business of 90s Nostalgia: Managing a cottage industry of legacy acts.40:00 – Covid-19 & Live Music: The risk of putting on shows in the winter of 2020.45:10 – Napster, Streaming, & Intellectual Property: How the digital world made music "free".48:00 – Fans for Life vs. Listeners: The "connective tissue" of a great song.50:10 – Why Journey Can't Get Steve Perry Back: Comparing aging rockers to Michael Jordan.56:10 – Lessons from Failure: Driving 8 hours to play for 3 people in 1995.58:30 – Pressure Creates Diamonds: Writing "Fly" during the band's darkest period.01:03:00 – The Million-Dollar Call: Returning a call from Extra that Mark didn't want to take.01:04:10 – The Justin Bieber Mistake: Turning down a songwriting session for the hit song "Sorry".01:05:50 – Betting on Yourself: Turning down a finance degree in Monte Carlo to chase the band.01:10:25 – Starting Over Today: The necessity of TikTok and social media algorithms in the modern industry.01:14:10 – It Takes a Village: Crediting the team and producers behind Sugar Ray’s success.------We are the PREMIER home services podcast! To The Point Home Services Podcast exists to help everyone in the trades learn how to grow and succeed with their business. Every Tuesday, host Chris Yano (CEO of RYNO Strategic Solutions) joins a special guest to talk about what's hot in the industry, give FREE takeaways that you can implement in your business, chat about current industry trends and topics, and so much more! Featuring high-profile guests ranging from Ken Goodrich and Terry Nicholson to names like Mike Tyson, Roy Williams, and Jim Abrams, we have a lot of fun and deliver simple, clear advice that will help you grow. Whether you're a new technician just starting their career or a veteran owner of a trades company, there's something here for everyone! We discuss marketing strategies, new technology, financial planning advice, organizational excellence, and touch on many basic and advanced principles of business success that we hope will push you to the next level. From plumbing and HVAC to electrical, roofing, and more, we invite you to join us each week to hear from industry experts, laugh, and learn.NEW Episodes Every Tuesday!Subscribe for FREE! Apple Podcasts: https://podcasts.apple.com/us/podcast/to-the-point-homes-services-podcast/id1496811695 Spotify: https://open.spotify.com/show/7pouzyPqSNmmmdcKGZBrbs Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5saWJzeW4uY29tLzI0MTEyNy9yc3M iHeart: https://www.iheart.com/podcast/269-to-the-point-homes-service-100705910/ FOLLOW US on all social channels!Instagram: https://www.instagram.com/to_the_point_podcast/Facebook: https://www.facebook.com/ToThePointHomeServicesPodcast--------Leave a comment with any suggestions/questions you would like us to cover BELOW!

Thank you to our Sponsors!Basic Capital: https://basiccapital.com/tothepointChiirp: https://chiirp.com/Contractor Commerce: https://www.contractorcommerce.com/ryno/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepointThis episode features an incredible fireside chat with Robert J. O’Neill, the former Navy SEAL who participated in some of the most high-stakes missions in U.S. history. From his humble beginnings as a "chubby kid" in Montana who couldn't swim to becoming a tier-one operator, O'Neill shares powerful lessons on leadership, stress management, and the "butterfly effect" of small decisions.Whether discussing the grueling reality of SEAL training or the human element of combat, O'Neill’s stories offer a masterclass in resilience and perspective.00:00 – Introduction: From a small-town kid in Montana to a Navy SEAL.01:30 – The "Butterfly Effect": How a breakup and a random recruiter encounter changed his entire life path.03:40 – Learning to Swim: The struggle of enlisting for SEAL training without knowing any swimming strokes.06:40 – The Reality of BUD/S: Understanding the 85% attrition rate of Basic Underwater Demolition/SEAL training.09:10 – The 3 Wins: Achieving long-term goals by focusing on the small victories: waking up, making the bed, and brushing your teeth.10:40 – Surviving "Hell Week": The mental game of "quitting tomorrow" to get through the hardest part of training.13:20 – SEAL Team Six Selection: The grueling process of joining a tier-one unit, including the "flavor of crazy" psychological evaluations.16:50 – Handling Self-Induced Stress: Why stress is a choice and how to "put the bag of bricks down".18:40 – Fear vs. Panic: Why fear is a natural tool for clarity, while panic is a contagious threat.22:00 – Close Quarters Battle (CQB): Lessons from the "Shoot House" on compounding mistakes and maintaining focus.27:10 – Operation Red Wings: The mission to rescue Marcus Luttrell, the "Lone Survivor".29:15 – The Maersk Alabama: Rescuing Captain Richard Phillips from Somali pirates on Easter Sunday.31:25 – The Bin Laden Raid: Training on a two-scale model for the mission to find "the thing".34:40 – The Human Element: The 90-minute flight into Pakistan and accepting the possibility of not coming back.39:00 – The Crash: Managing the 8.5 seconds of chaos when the helicopter went down in the front yard.42:20 – Entering the Compound: Working the breaching problems and the final moments inside the house.46:15 – "Welcome to Afghanistan": The flight home and the real story behind meeting the analyst who found Bin Laden.53:15 – Effective Communication: The power of "shutting up" and removing the noise from a team.54:30 – Closing Thoughts: Doing the hard thing now to avoid the "accrued interest" of avoiding discomfort.

In this episode of To the Point, Tommy Mello—owner of A1 Garage Door Service and a titan in the home services industry—delivers a masterclass on scaling through data, systems, and relationships. Speaking from a room full of industry legends, Tommy breaks down the exact "Eliminate, Automate, Delegate" framework that allows his business to run at peak performance even while he’s away.From optimizing Google My Business locations in affluent neighborhoods to leveraging advanced software for real-time technician KPIs, Tommy shares the "secret sauce" behind managing over 500 technicians and 25,000 monthly service calls. Whether you are looking to improve your booking rates, decrease cancellations, or understand the math behind successful greenfield expansion, this session is packed with actionable insights.00:00 – Intro: Lord Christopher welcomes Tommy Mello.01:29 – The Framework: How to Eliminate, Automate, and Delegate02:06 – Leadership & Gratitude: The power of thanking your team.03:22 – Google My Business Tip: How a 24/7 status increased leads by 30%04:09 – Strategic Locations: Picking neighborhoods with zero competition04:58 – Software & Operations: Running a "software company that has garage doors"05:45 – The Pitch: Why garage doors offer a 268% ROI for homeowners.06:56 – Revenue vs. Profit: Cutting through the vanity metrics.07:59 – The Scorecard: Real-time tracking for 500+ technicians.08:42 – Call Center Mastery: Reducing cancellations and optimizing CSRs.10:54 – Acquisitions vs. Greenfield: The math of predictable growth12:26 – Brand Building: Becoming a household name in new markets14:17 – The Power of Relationships: Improving conversion rates from 54% to 69%

Thank you to our Sponsors!Basic Capital: https://basiccapital.com/tothepointChiirp: https://chiirp.com/Contractor Commerce: https://www.contractorcommerce.com/ryno/Bluon: https://www.bluon.com/get-demo?referral_code=ToThePointAvoca.ai: https://avoca.ai/r/tothepointJoin us for a deep-dive conversation between Ken Goodrich, the visionary who rescued the legendary Goettl brand from the brink of bankruptcy, and Jake Gress, the current CEO tasked with leading the company into its next era of growth.In this episode, Ken and Jake discuss the rich 89-year history of Goettl—the company that pioneered residential air conditioning in the Southwest—and explore the transition from "brute force" entrepreneurial growth to a sophisticated, data-driven enterprise. Whether you are a home services professional or a business leader, this episode offers invaluable insights into technical craftsmanship, operational excellence, and the psychological journey of selling a "business baby"NEW Episodes Every Tuesday!00:01:03 – The Invention of Habitability: How Goettl’s founders patented residential AC and made Phoenix livable00:02:26 – The $500,000 Turnaround: Ken Goodrich recounts buying the company days away from bankruptcy in 2013.00:03:30 – New Leadership, New Perspective: Jake Gress discusses transitioning from multi-billion dollar distribution to home services.00:06:58 – The 100-Person Relay Race: Managing the complexity of daily handoffs in a dynamic service business.00:09:03 – Operational "Leaks": Finding the blind spots and why Goettl returned to the "ServiceTitan" fundamentals00:10:44 – The Data Unlock: How a "Data Lake" and measuring "on-time" arrivals transformed the customer experience00:13:16 – Counterintuitive Growth: How Jake lowered prices while simultaneously increasing gross profit margins00:15:46 – The Five Stages of Grief: Ken shares the psychological impact of selling a business that has become your identity.00:22:05 – Freedom in a Framework: Designing systems that allow employees to act like entrepreneurs00:29:18 – Refining Culture: Moving from brute force to servant leadership and the Gallup Q12.00:33:55 – The Future of Goettl: Growth plans for the Southwest and expanding into colder "seasonality" markets------We are the PREMIER home services podcast! To The Point Home Services Podcast exists to help everyone in the trades learn how to grow and succeed with their business. Every Tuesday, host Chris Yano (CEO of RYNO Strategic Solutions) joins a special guest to talk about what's hot in the industry, give FREE takeaways that you can implement in your business, chat about current industry trends and topics, and so much more! Featuring high-profile guests ranging from Ken Goodrich and Terry Nicholson to names like Mike Tyson, Roy Williams, and Jim Abrams, we have a lot of fun and deliver simple, clear advice that will help you grow. Whether you're a new technician just starting their career or a veteran owner of a trades company, there's something here for everyone! We discuss marketing strategies, new technology, financial planning advice, organizational excellence, and touch on many basic and advanced principles of business success that we hope will push you to the next level. From plumbing and HVAC to electrical, roofing, and more, we invite you to join us each week to hear from industry experts, laugh, and learn.NEW Episodes Every Tuesday!Subscribe for FREE! Apple Podcasts: https://podcasts.apple.com/us/podcast/to-the-point-homes-services-podcast/id1496811695 Spotify: https://open.spotify.com/show/7pouzyPqSNmmmdcKGZBrbs Google Podcasts: https://podcasts.google.com/feed/aHR0cHM6Ly9mZWVkcy5saWJzeW4uY29tLzI0MTEyNy9yc3M iHeart: https://www.iheart.com/podcast/269-to-the-point-homes-service-100705910/ FOLLOW US on all social channels!Instagram: https://www.instagram.com/to_the_point_podcast/Facebook: https://www.facebook.com/ToThePointHomeServicesPodcast--------Leave a comment with any suggestions/questions you would like us to cover BELOW!