Mistakes Happen: Building Stronger Client Relationships

While Todd is out this week, Craig & Steve Musser, Director of Sales & Marketing at WOW Video Tours go over some strategies to help you grow your client base. How much does personality play into how you approach your business development plan? Can you have different methods within the same company with different business development specialists? What are the ways you develop client relationships utilizing your personality and strengths? Chapter Timestamps: 0:00 Episode Open 01:26 Guest Intro - Steve Musser 01:51 Business Development Strategies 05:38 Large Markets & Saturation 08:52 The Effect of Personality 10:10 Creative Marketing Ideas 53:49 Episode Wrap-up

Todd and Craig give the latest updates on Spiro, an updated discussion on AI Photo Editing, and address a listener question about how to effectively follow up with Brokers and Realtors that you've contacted regarding your real estate media services.  Thank you for your continual feedback and questions to the Podcast! Chapter Timestamps: 0:00 Episode Open 01:57 Spiro Updates 05:55 AutoHDR AI Photo Editing 21:25 Fortune is in the Followup 45:41 Episode Wrap-up          

There's no way around it: AI Editing is emerging...fast and strong. So what are the impacts on our real estate media businesses? How does this affect us? How does this affect our clients? How does this affect our human editors? Todd and Craig discuss the various scenarios and what this quickly emerging technology can do to impact our businesses. Chapter Timestamps: 0:00 Episode Open 01:39 Spiro Super User Facebook Group 06:15 AI Photo Editing Pre-Discussion 08:30 Spiro Updates 14:58 Listener/Viewer Feedback 29:05 Book Giveaway Winner 31:20 How to Contact Spiro 32:06 The Impact of AI Photo Editing 57:30 Episode Wrap-up

Todd & Craig tackle some of your questions you've sent in. What can we try to help answer for you to help you build a strong Real Estate Media business? Chapter Time Stamps 0:00 Episode Open 03:45 Developing a Year Calendar 08:00 Never Be Surprised 14:45 Take Care of Your Health 21:26 Spiro Updates 28:54 Answering Listener/Viewer Questions 45:36 Joining the NAREB – Democracy in Housing 57:18 Episode Wrap-up

Colleen Kydd, co-owner of Three Palms Media joins Todd & Craig again on the podcast to discuss "Building Your Dream Team", her topic she spoke on at the REPP 2024 conference. Are you at the point of needing to start to hire and grow your team? Are you wanting to work more ON your business rather than IN your business? Watch/Listen for some great advice and wisdom from Colleen! Chapter Timestamps: 0:00 Episode Open 02:11 Book Giveaway Contest 03:38 Spiro Updates 05:25 Spiro Academy Info 08:47 Colleen Kydd - Building Your Dream Team 1:03:42 Episode Wrap-up

Todd shares an introduction to coaching techniques for you to start implementing in the leadership of your team. Connecting with the people on your team in a real, human level can pay dividends...not just literally, but also in the relationships you have with your employees and contractors. Chapter Timestamps: 0:00 Episode Open 01:43 Coaching Techniques Intro 03:17 Spiro Academy Info 05:34 Spiro Updates 07:31 Main Topic: Coaching Techniques

We know...it's not a particularly gripping topic to discuss, but it IS critical to master. What is it? Managing your time. And what is one of the most effective ways to do so? Tracking your time. Todd and Craig discuss the time tracking method to helping you become more efficient, and ultimately more effective in running your real estate media business. Also, Craig is giving away another book on leadership. This week's book giveaway is "Impact: Releasing the Power of Influence" by Scott Wilson. Be the third person to message us in the Spiro Pink Chat Bubble in your Spiro Interface with a business question you have that you'd like to see talked about on the podcast, and the book is yours! Congrats to Gregory W. in California on winning last week's book by John Maxwell! Chapter Timestamps: 0:00 Episode Open 02:48 Spiro Updates 05:42 Spiro Summit Discussion 08:54 Answering a Listener Question 16:26 Leadership Book Giveaway 19:03 Time Management & Tracking 50:59 Episode Wrap-up

The title of this episode is pretty self-explanatory. While we always aim to serve others in our businesses with consistency and excellence, mistakes/human errors DO happen. So, when you DO make a mistake with a client, how do you handle it? You can you turn a potentially bad situation, into something redeemable. Craig shares a failure on his part, and he and Todd talk through how it was addressed and maintained the client relationship. Chapter Timestamps: 0:00 Episode Open 02:40 Spiro Updates 06:31 Business Leadership Book Giveaway 09:40 How to Handle Mistakes with your Clients 48:04 Episode Wrap-up

What is your most valuable asset in your real estate media business? If you're an owner that has anyone shooting for you besides yourself, we'd propose that your photographers are that "most valuable asset", so we believe it's critical that you...cover your assets! Listen in for tips from Todd & Craig on how to truly care for the humans that are helping you serve your clients and grow your business! It's worth the effort to invest in your people! Chapter Timestamps: 00:00 Episode Introduction 01:56 Time Tracking - The Why 09:51 Spiro Updates / Spiro Academy 12:01 Covering Your Assets 50:30 - Episode Close

An awesome attitude in life goes a long way in not just your personal life, but also in your business. Todd and Craig welcome special guest, Tyler Graham, owner of Weston Media, and a REPP 2024 Panel Speaker. Tyler shares his beginnings as a Real Estate Media Photographer and business owner in the Myrtle Beach, SC market, and how he grew at the rate that he did. He makes growth look easy...but is it? Tyler's Instagram: @ItsTylerGraham Chapter Timestamps: 0:00 Episode Open 02:47 Spiro Updates 06:27 How to Upvote Spiro Features 07:54 Owner Spotlight: Tyler Graham 50:29 Episode wrap-up