Episode 199 - There's a Global Deficit in Our Industry, with Philippe Borremans

This week's guest describes the moment she knew resilience was right for her when a local bar closed unexpectedly. At that point she knew that there was a huge network she could be part of, just by empowering business owners to know how to prepare.   Hello everyone and welcome to episode 201 of the Resilient Journey Podcast, presented by Anesis Consulting Group!   This week, we are joined by Erika Andresen, owner of EAAS Consulting. Erika talks about looking at the human risk of business resilience, single  points of failure and the importance of understanding the impact of disasters and disruptions. Erika describes herself as "compassionately angry" about resilience. She says she is set off very easily by needless harm and suffering.   And, she explains how The Waffle House index can be used as a barometer to understand the impact of a disaster on a community.   Be sure to follow The Resilient Journey!  We sure do appreciate it!   Check out the Resilient Journey Hub!   Want to learn more about Mark? Click here or on LinkedIn.   Special thanks to Bensound for the music.  

This week's guest raises a question that we should all be asking our organizations: Are you preparing for what you are capable of, or what could actually happen? And trust me, this week's guest has seen it all.   Hello everyone and welcome to a very special 200th Episode of the Resilient Journey Podcast, presented by Anesis Consulting Group!   This week, we are honored to be joined by former FEMA Administrator, Craig Fugate. Appointed by President Barack Obama, Craig served as the head of FEMA from 2009 to 2016. He explains that when you need to turn a program around, you can't tell people you will be better, you simply have to execute the mission. Craig warns us of the risks associated with having "paper plans" and calls out the need for institutional knowledge to make sure your program is successful.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn  Special thanks to Bensound for the music.

This week's guest has a background in public relations. After a long career, he now focuses on Risk, Crisis and Emergency Communications. But pay attention resilience professionals. A lot of what he says applies directly to you.   Hello everyone and welcome to Episode 199 of the Resilient Journey Podcast, presented by Anesis Consulting Group!   This week, we're joined by Philippe Borremans - creator of the Wag the Dog newsletter and crisis communications expert. In addition to his consulting work, Philippe is dedicated to developing the next generation of crisis professionals. But, he explains, we have a problem. We simply don't have enough communications resources - and ironically, it's because we have a PR problem. Listen to how Philippe talks about communicating - and see how a lot of what he says can be applied to your work in resilience. Phil talks about "perma-crisis", "polycrisis" and much more .   Be sure to check out The Resilient Journey Hub: https://resilientjourneyhub.com  Be sure to follow The Resilient Journey!  We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn. Special thanks to Bensound for the music.

We know that too often, business continuity and resilience teams are small. Often, we're a "team of one".  So how can we leverage resources within the organization to help further our work? This week's guest says it's by using Business Continuity Champions.   Hello everyone and welcome to Episode 198 of the Resilient Journey Podcast, presented by Anesis Consulting Group!   This week, we get tactical as we welcome Bonnie Donovan, a resilience professional with over twenty years of experience. Bonnie is well-versed at deploying teams of Business Continuity Champions and she shares some tips and insights for doing it right.   She and Mark talk about what makes a good champion, how to encourage them to take ownership and help them understand the value of resilience.   Bonnie explains the importance of leveraging their subject matter expertise and knowledge of the business.   This is: How to Use Business Continuity Champions   Be sure to follow The Resilient Journey!  We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.  

She was pregnant at 17. She graduated from high school, eight months pregnant. People chalked her up as a lost cause and said she would never amount to anything. But she went on to lead crisis response for some of the biggest brands in the world.   Hello everyone and welcome to Episode 197 of the Resilient Journey Podcast, presented by Anesis Consulting Group!   This week, we are thrilled to welcome Andrea Davis, Founder, President and CEO of The Resiliency Initiative. Never doubting her own capability, Andrea has gone on to leadership roles with FEMA, Walmart and The Walt Disney Company. Andrea reminds us that while we can never control the bad day, we can always control our next move. She encourages us to ask questions first when building a response plan - and to stay flexible. She and Mark talk about the overlap between Crisis and Emergency Management, Governance and more!   Be sure to follow The Resilient Journey!  We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn. Check out the Resilient Journey Hub  Special thanks to Bensound for the music.

Sometimes when someone goes through a traumatic event, they end up becoming an ally and look to create a safe space for others who experience something similar. This week's guest is well-known across our industry and is doing just that.   Hello everyone and welcome to Episode 196 of the Resilient Journey Podcast, presented by Anesis Consulting Group!   This week, we're honored to help industry favorite Rina Singh tell the story of her own resilient journey. Rina experienced two medical challenges in the course of one year and is here to tell us what she learned about her own resilience. She shares close personal details of her experience, including the emotions of telling her story. Rina explains that she didn't prioritize herself and it turned into a life-or-death situation. She reminds us that every story matters and that vulnerabilities don't have to be weaknesses.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

By now, we've all heard the story of the Coldplay kiss-cam, the exposed affair and impact it had on the (now) former CEO and Chief People Officer. But we're using the story as a case study on the importance of including reputation management in your resilience strategies.   Hello everyone and welcome to Episode 195 of the Resilient Journey Podcast, presented by Anesis Consulting Group!   This week, we're happy to be joined by the President of Kith Consulting, Stephanie Craig. Stephanie uses her expertise to analyze business operations to produce a clear path to navigating crisis. We'll tap into her expertise to analyze Astronomer's response to the kiss-cam incident, including whether executives are "always on the clock". Stephanie reminds us of the value of a company's reputation.  She and Mark talk about Gwyneth Paltrow, how to know when to break ties with an executive and so much more. Join us now for this fresh take on a familiar story.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

You’ve built the plan, trained the team, and earned your seat at the table. But what happens when the person leading the charge doesn’t understand the mission? Worse—what if they think they do, and they’re steering you straight into the storm?   Hello everyone and welcome to Episode 194 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we’re doing something different. No guest—just Mark, sharing two real stories from the resilience industry that highlight what happens when subject matter experts are undermined by executives who don’t know what the [bleep] they’re doing.   Mark explains that your crisis management plan isn't a GPS - it's a compass. He talks about governance gone wrong, the myth of the perfect crisis plan, and the emotional toll of being dismissed in front of your peers. And we’ll close with practical advice for professionals who find themselves in similar situations—because you’re not alone, and there are ways to navigate it.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.

If we were to draw a Venn diagram of this week's episode, it would include corporate security, business continuity, crisis management, and information security. And it's all based on a chilling scenario - how will you respond if a key employee is detained?   Hello everyone and welcome to Episode 193 of the Resilient Journey Podcast, presented by Anesis Consulting Group!   This week, we welcome David Fortino, head of Corporate Security and an expert in global resilience and crisis and risk management.   David walks us through what steps organizations should take and their duty of care when an employee is detained. He speaks of the importance of the first 12 to 24 hours of response and how critical it is to have a well-exercised plan in place. David also explains how important it is to understand personal details of the person who is traveling and what electronic devices they have with them.    Be sure to follow The Resilient Journey!  We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn Special thanks to Bensound for the music.

When we think about the art of de-escalation, we usually think about high stress jobs like law enforcement or hostage negotiators. But this week you will hear how deliberate de-escalation is a skillset that we can use during a disruption or a crisis.   Hello everyone and welcome to Episode 192 of the Resilient Journey Podcast, presented by Anesis Consulting Group! This week, we welcome Ty Campbell, a 33-year law enforcement veteran, to talk to us about the real-world power of de-escalation.   Ty kicks things off with a gripping story from his career—one where calm thinking and the right words changed everything. He then walks us through how the techniques in his new book can be applied by resilience professionals, emergency managers, and crisis leaders alike.   Ty shares practical advice for spokespersons facing hostile crowds and common mistakes people make when trying to de-escalate without training.   Be sure to follow The Resilient Journey!  We sure do appreciate it! Want to learn more about Mark? Click here or on LinkedIn or Twitter. Special thanks to Bensound for the music.