Episode 49: What my Telecom Service Provider Taught Me About Client Relationships

We've all faced a lot of uncertainty and change lately. But have you taken the time to think about what that means for your clients and customers? In this episode, I offer a perspective about what's going on inside your CLIENT's mind right now and how you can help and better serve them as a Project Leader. 

In the previous episode, I spoke about collecting feedback from your teams. This act of collecting feedback and then implementing changes takes courage! In this episode, I dive deeper into how you can build your courage muscle so that it becomes a reflex when you need it the most on your projects.

Have you ever worked for an organization that only did your performance reviews on an annual basis? Was it difficult to even book time in your supervisor's schedule to get it done? Receiving consistent feedback from your team about how you are performing as a Project Leader is critical to your team's success. In this episode, I share a great technique to help you collect regular feedback from your team.

Government regulations and client standards are constantly changing and can have a significant impact on our projects. In this Episode, I share 4 best practices on how you can make managing the updates to standards and regulations a bit easier.

Can you believe it? This is the 50th episode! In this special milestone episode, I share about my podcast journey so far.

Do you have any stories that come to mind about a time you received disappointing customer service and how that experience changed how you approach your projects? In this episode, I share what my experience with my telecom service provider taught me about how I approach my client relationships on my projects.

Chances are if you are already in a leadership role, you didn't start there. You've likely held different roles along the way and worked your way up the career ladder. In this episode, I share a specific leadership technique that's about meeting the people you lead at their current step and being their guide along the way.

In this episode, I define what is a Project Superpower and why it's important that you know yours!

In a previous episode, I shared that I started working with a new coach awhile back. Since then, I've had a few mental roadblocks that have come up. In this episode, I share some of my thoughts and mental barriers that came up when I started working with my new trusted advisor and how I overcame them.

Being a Project Leader is all about continually improving... which means that sometimes we need to do things outside of our comfort zone! In this episode, I talk about your comfort zone in the context of your strategic projects. I also explore where Project Leaders often get stuck when they hit that comfort zone barrier.