Tag Talks Ep. 16 – Customer Experience

In this final episode of TAG Talks Season 2, Brig. Gen. Gregory S. Johnson rounds out his time as #TAG63 hosting a discussion with Nate May, branch chief for the Interactive Personnel Electronic Records Management System (iPERMS). Download, listen and learn how iPERMS streamlines the records process and helps Take Care of Soldiers.

In this episode, Brig. Gen. Gregory S. Johnson, #TAG63, visits the U.S. Army Physical Disability Agency at Joint Base San Antonio to sit down with Col. Dawn Paul, Senior Reserve Adjudicator and Mr. Lemuel (Lem) Chance, chief, Disability Evaluation System Operations Division to discuss the Integrated Disability Evaluation System (IDES), policies and programs and how the men and women of the PDA work hard to Take Care of Soldiers every day.

In this episode of TAG Talks, The Adjutant General of the Army, Brig. Gen. Gregory S. Johnson ("TAG 63") sits down to talk with Ms. Rachel Gilman, Army Voting Action Officer and Mr. James Clawson, Army Postal Manager. Together, they discuss the Army Voting Program and military postal operations in the 2024 national election cycle. The audience will learn about the Army Voting Assistance Program, how to request and obtain an absentee ballot, deadlines for voter registration and mailing-in ballots, and how the Army’s postal operation is preparing to handle the influx of election-related mail this year.

In this episode of TAG Talks, The Adjutant General of the Army, Brig. Gen. Gregory S. Johnson ("TAG 63") hosts the third and final iteration of the data series featuring data experts Mr. Jordan Morrow and Maj. Tom Malejko. This final episode focuses on the importance of data storytelling and how communication can reinforce the effectiveness of data.

In this episode of TAG Talks, The Adjutant General of the Army, Brig. Gen. Gregory S. Johnson ("TAG 63") sits down with data experts Mr. Jordan Morrow, Col. Kris Saling, and Maj. Tom Malejko to discuss what being “Data Driven” really means. Learn about utilizing communication to strengthen data storytelling, bringing data analytics to life and how the Army applies these concepts to accomplish Mission Objectives.

This episode features data experts Mr. Jordan Morrow, Col. Kris Saling, and Maj. Tom Malejko. Brig. Gen. Gregory S. Johnson, (TAG63), leads a discussion about data literacy and how data can positively impact goals and initiatives.

In this episode of TAG Talks, The Adjutant General of the Army, Brig. Gen. Gregory Johnson ("TAG 63") sits down with Dr. Karen Freberg, Professor of Strategic Communications, to discuss the emerging principles and practices for social media. Learn about how to successfully execute a brand, content creation strategy, educational resources, and predictions into the future of the ever-evolving realm of social media.

Soldiers having a good customer experience is an integral part of working in the Army's human resources space here at the Human Resources Command. In this episode of TAG Talks, Brig. Gen. Gregory Johnson, TAG 63, discusses customer experience with Annie O'Connor and Jennifer Locke. The three define customer experience and customer service and outline how TAGD and HRC are pioneering ways to help Soldiers, veterans, and Family members.

In this episode of TAG Talks, The Adjutant General of the Army, Brig. Gen. Gregory S. Johnson ("TAG 63") sits down with The Adjutant General Directorate's Social Media team, Capt. Adrienn Halland and Ms. Kadence Baker to discuss how Social Media enhances The Adjutant General Directorate's mission to take care of Soldiers, Veterans and Families. This episode discusses The Adjutant General's presence on different platforms, how engaging with Soldiers has enhanced customer service, and how social media builds community connections.

In this episode of TAG Talks, The Adjutant General of the Army, Brig. Gen. Gregory Johnson ("TAG 63") had a conversation with Mr. John Spencer, the Chair of Urban Warfare Studies for the Modern War Institute at West Point. This episode delves into Mr. Spencer's book, "Connected Soldiers" and how Soldiers and their connections on the Battlefield continue to change.