Think Beyond the Contract: How Customer Lifetime Value Changes Everything

Robotics is reshaping the cleaning industry—but the real story goes beyond machines.In this episode, we explore how automation is addressing labor shortages, improving consistency, and introducing new ways to manage cleaning operations through data and connected systems. From managing fleets of robots across multiple facilities to redefining the role of frontline workers, the conversation highlights both the opportunities and challenges of integrating robotics into everyday cleaning.If you’re trying to understand where the industry is heading—and how to balance technology with people—this discussion offers a practical, forward-looking perspective on what’s next.Learn more about FieldBots: https://fieldbots.com/Subscribe to Cleanfax: https://cleanfax.com/subscriptions/Subscribe to CMM: https://cmmonline.com/subscribeAbout ISSA:ISSA membership provides unparalleled opportunities to improve your operations, boost your profits, and make valuable connections. Learn more about the benefits that are in store for you as an ISSA member: https://go.issa.com/issa-membership-form#CleaningIndustry #Robotics #FacilityManagement #Automation #FutureOfWork

What does it take to deliver consistent, high-quality cleaning at scale—while also meeting growing demands for sustainability?In this conversation with ABM, one of the world’s largest facility solutions providers, we explore how ISSA’s Cleaning Industry Management Standard (CIMS) is helping define operational excellence across the cleaning industry. From customer-focused service delivery to sustainability initiatives aligned with LEED and environmental stewardship, this discussion highlights what it really means to lead in today’s cleaning landscape.We also take a closer look at the role of Earth Day in our industry—and why cleaning professionals are at the center of creating healthier buildings and a more sustainable future.Learn more about ABM: https://www.abm.comSubscribe to Cleanfax: https://cleanfax.com/subscriptions/Subscribe to CMM: https://cmmonline.com/subscribeAbout ISSA:ISSA membership provides unparalleled opportunities to improve your operations, boost your profits, and make valuable connections. Learn more about the benefits that are in store for you as an ISSA member: https://go.issa.com/issa-membership-form#ISSA #CIMS #ABM #Sustainability #EarthDay #CleaningIndustry #FacilityManagement #GreenCleaning #Leadership

RJ Schinner is a behind-the-scenes force in the cleaning industry supply chain, serving distributors across janitorial and sanitation, foodservice, paper, and other commercial markets. In this ISSA member spotlight, Jeff Cross sits down with Ken Schinner, CEO of RJ Schinner, for an inside look at the company’s history, redistribution model, what makes it stand out, and the strategies that keep it competitive in a fast-changing marketplace. The conversation also explores leadership lessons, challenges overcome, what’s next for the organization, and how ISSA membership supports ongoing growth and connection across the industry. Learn more about RJ Schinner: https://www.rjschinner.com#ISSA #RJSchinner #JanSan #CleaningIndustry #Distribution #SupplyChain #FacilitySolutions #Leadership #ISSAShow #B2B

In this powerful and heartfelt conversation, Richard Leaton shares a deeply personal story about compassion, service, and the full-circle impact of Cleaning for a Reason.After years of giving back through her work as a Navy oncology nurse and founder of HeavenlyScent Cleaning, Karen Leaton found herself on the receiving end of that same kindness during her battle with cancer. Through donated cleanings from Minit Maids, her home remained a place of peace, comfort, and dignity during an incredibly difficult time.Richard reflects on what those moments meant to their family, the legacy Karen leaves behind, and the ripple effect that happens when businesses choose to serve with purpose.This is a story about more than cleaning—it’s about community, humanity, and showing up when it matters most.Learn more about how you can support Cleaning for a Reason here: https://cleaningforareason.org

Success isn’t built on big moments—it’s built on consistent habits. In this conversation, we explore how disciplined habits in preparation, communication, and follow-through can transform performance and build long-term credibility. From showing up prepared to closing the loop on every commitment, these small actions create a foundation for trust, reliability, and growth.

Most sales problems aren’t actually sales training problems—they’re structural. In this conversation, we introduce “The Navigator’s Chart,” a four-layer framework for building a successful sales organization.

If you’ve hired in the past few years, you’ve probably experienced it: A promising candidate applies, interviews well, maybe even accepts the job … and then disappears.  No call. No email. Just silence. Here's how to avoid all of this.

Most cleaning business owners are focused on one thing: the next job. But what if the real opportunity for growth isn’t in constantly chasing new customers—but in maximizing the value of the ones you already have?In this conversation, we explore the customer lifetime value and why it’s one of the most important—and often overlooked—strategies in running a successful cleaning business. Instead of thinking transaction by transaction, this approach shifts the focus to long-term relationships, repeat work, and consistent service delivery.

What does it take to maintain a world-class facility that welcomes millions of visitors each year—without missing a beat on cleanliness?In this conversation, ISSA Media Director Jeff Cross visits with Michael Freshour, the Facility Manager at the American Museum of Natural History in New York to discuss what it means to deliver excellence at scale. Freshour’s team was recognized with the Tork Think Ahead Facility Excellence Award, part of ISSA’s Spotless Spaces program, honoring organizations that set the standard for cleanliness, consistency, and operational performance.With daily traffic ranging from 10,000 to 30,000 visitors—and nearly 5 million annually—the stakes are high. Freshour shares how his team balances heavy foot traffic, after-hours events, and the preservation of a historic, iconic facility, all while ensuring a seamless experience for every guest who walks through the doors.At the core of their success is a commitment to continuous training. From an intensive onboarding program to ongoing development throughout an employee’s first year and beyond, Freshour explains how consistency, professionalism, and attention to detail are built into the culture—not left to chance.He also highlights the importance of pride and purpose. When teams understand the significance of the space they maintain—and the impact they have on each visitor’s experience—they elevate their work from routine to meaningful.For facility managers looking to raise their standards, this conversation offers a clear takeaway: Invest in your people, stay consistent in your processes, and never lose sight of the experience you’re delivering.Learn more here: https://www.issa.com/spotless-spaces/american_museum_of_natural_history/#FacilityManagement #ISSA #SpotlessSpaces #Tork #CleaningExcellence #CustodialLeadership #Museums #JanSan #OperationalExcellence