A discussion about customer success

In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, welcomes Melissa Cohoe, Global Practice Strategist for Strategy, Risk, and Resilience at New Rocket. Melissa shares her expertise on cyber risk, discussing how organizations can navigate the complex landscape of risk management and resilience.See omnystudio.com/listener for privacy information.

In this episode of the Innovation Today podcast, host Jim Van Over welcomes Andrew VanWagoner, EMA ServiceNow Platform Lead and a ServiceNow Certified Master Architect at KPMG and a ServiceNow certified master architect, to discuss the critical importance of operational resilience in today’s dynamic business environment.See omnystudio.com/listener for privacy information.

In this episode of the Innovation Today Podcast, host Jim Van Over, Field Innovation Officer at ServiceNow, sits down with Geoff Hauge, Financial Services Leader at Edgile, to discuss the evolving landscape of risk management and the impact of artificial intelligence (AI) in the financial services industry. Geoff shares his extensive experience in cybersecurity and risk management, shedding light on the challenges and opportunities that AI presents. Whether you’re a seasoned professional or new to the field, this episode offers valuable insights into staying ahead of industry dynamics and leveraging technology for enhanced productivity and compliance.See omnystudio.com/listener for privacy information.

In this episode, host Jim Van Over, Field Innovation Officer at ServiceNow, interviews Dan Prior, Partner, Risk Technology at EY. Together, they discuss the challenges and opportunities in operational resilience and the transformative impact of AI on risk management and business operations.See omnystudio.com/listener for privacy information.

Join Fred Champlain and Andy Jordan as they discuss what it means to be in technical debt. Like any debt, technical debt is only a problem if it isn’t managed and if it is taken on without the ability or will to pay it back. If the debt isn’t quantified, or tracked, and the cost of "repayment" is under-estimated, the longer and more expensive it becomes to unwind the debt.  Listen now to hear from the experts about what technical debt can mean for your organization.See omnystudio.com/listener for privacy information.

Generative AI (Gen AI) is already redefining traditional workflows. ChatGPT, Siri, Google Assistant, among others, streamline processes, accelerate productivity, and optimize workflows. In this session, we discussed what’s needed to give employees access to emerging Gen AI tools while ensuring our most critical networks and data remain protected.Featured Speakers: • Gaine Nazareth, Director, Solution Consulting, ServiceNow• Alexis Bonnell, Chief Information Officer, Director of the Digital Capabilities Directorate, Chief AI Officer, Air Force Research Laboratory• David Larrimore, Executive Director of the Chief Technology Officer Directorate, Office of the Chief Information Officer, Department of Homeland Security• John Lau, Senior Strategic IT Operations Advisor, United States Patent and Trademark Office• Catherine Manfre, Chief Transformation Officer, Office of Personnel ManagementClick here to view the on-demand recordinghttps://www.nowfedforum.com/on-demand-videos/?campaign=ServiceNowSee omnystudio.com/listener for privacy information.

Engaged employees create positive experiences for their customers. Leading agencies use the concept of total experience (TX) to unite citizen and employee experiences across channels, creating the best possible outcomes. Listen to this session to learn how to implement TX improvements that fulfill your commitment to innovate, adapt, and prioritize citizen experience, while also supporting employees.Featured Speakers: • Diana Keohane, Senior Manager, Solution Consulting - Federal, ServiceNow• Javier Inclán, Assistant Inspector General for Management and Chief Information Officer, National Science Foundation Office of Inspector General• Mark James, Director of the OIT Enterprise Cloud Services Division, U.S. Customs and Border Protection• James Johnson, Program Executive Officer, DLA Information Operations• Col. Kris Saling, Acting Director, Innovation Directorate, U.S. Army Recruiting CommandClick here to view the on-demand recordingSee omnystudio.com/listener for privacy information.

Harshdeep Garg and Raghu Moorthy join the podcast to share their views on challenges businesses face to ensure customer success, the role of AI and automation in customer success strategies and how customer expectations are evolving.  Have a question or comment about the Accelerate Podcast series? Email us at [email protected] omnystudio.com/listener for privacy information.

We never get tired of sharing amazing success stories about ServiceNow developers. In this episode we've got someone who made a transition in a few months from being a hard worker to ServiceNow MVP and appearing on the big stage at Knowledge (twice). Topics 00:00 Welcome/introduction 07:30 Thoughts on the platform 09:35 Thoughts on first year as ServicNow MVP 13:11 Knowledge 24 experience 16:58 Aylee's ServiceNow "comfort zone" 18:20 Career pivot 21:24 Future plans 21:54 Career highlight 23:50 Words of advice 26:47 Contact info 27:41 Outro Links ayleeandersen.com Check out the other ServiceNow podcasts.See omnystudio.com/listener for privacy information.

With AI bringing extraordinary opportunities for innovation, the U.S. Federal government faces a leadership imperative. How can the Federal government serve as a catalyst for advancing AI safely – crucial for U.S. global economic leadership and national security? And how are agencies developing and deploying responsible AI to create simple, intuitive interactions that build trust in government and deliver better results for Americans, including in response to Executive Order 14110 on the Safe, Secure, and Trustworthy Development and Use of Artificial Intelligence?This panel explores how agencies are:• Preparing to implement enhanced AI• Using the latest technologies to build citizen trust and strengthen partnerships•Ensuring AI is developed and deployed to strengthen and expedite processesFeatured Speakers: • Mark Abramowitz , Senior Vice President of Product and Solutions Marketing, ServiceNow• Brian J. Peretti Esq., Deputy Chief Artificial Intelligence Officer, Director, Domestic and International Cybersecurity Policy, Office of Cybersecurity and Critical Infrastructure Protection, Department of the TreasuryClick here to view the on-demand recording See omnystudio.com/listener for privacy information.