CoffeeNOW#11 - Knowledge24 Case Studies

Guest: Agnieszka Kozłowska, ServiceNow Solution Consultant Host: Marcel Sowiński, Customer Success Manager In this episode, we discuss when and why to include consultants in your projects and how their involvement can lead to remarkable benefits for clients. Agnieszka shares her expertise on the daily tasks and responsibilities of consultants, provides insights into the vital role they play in ServiceNow projects, and explains how they can enhance existing modules. 🚀 Highlights: Understanding the consultant's role in ServiceNow projects. The significance of focusing on processes rather than code. Client benefits of having a consultant on board. Enhancing projects with existing modules. 📒 Chapters: 00:00 Introduction: Meet our guest and host. 01:43 The role of the consultant in a project. 03:50 Daily tasks and responsibilities of a consultant. 06:03 When to include a consultant in a project. 07:40 Why consultants focus on processes over code. 11:30 Difference between Technical and Solution Consultants. 13:48 When and how to involve both roles in a project. 17:40 Benefits for clients of having a consultant on board. 25:00 How consultants can enhance existing modules. 28:30 The future and evolution of the ServiceNow platform. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ 📚 Check out more valuable materials: ⁠🔗 Ep. 7 Take Control Of Your Project - ServiceNow Strategic Portfolio Management Explained: https://www.youtube.com/watch?v=9YYKbySwU6s

Webinar: Ensuring DORA Compliance with ServiceNow - Learn How in Just 45 Minutes! Join our 45-minute webinar and unlock the full potential of ServiceNow for achieving compliance with the DORA (Digital Operational Resilience Act) regulations. Gain valuable insights, practical tips, and real-world case studies that will help your organization navigate the complexities of DORA with ease. Here's what you'll learn: 1. DORA Directive in a Nutshell 🔸 Overview of the main principles and requirements of the DORA Directive 🔸 Key challenges in implementing DORA within an organization 🔸 How to prepare to ensure compliance with DORA regulations? 🔸 Case studies 2. How Can ServiceNow Help Meet the Requirements of the DORA Directive? 🔸 Overview of ServiceNow platform features supporting DORA compliance 🔸 How does ServiceNow facilitate achieving operational resilience through ICT risk management, incident management, and security monitoring? 🔸 Strategies for effective implementation of DORA regulations within ServiceNow 3. Q&A Session Use this opportunity to enhance your understanding of DORA compliance and how ServiceNow can be a game-changer for your organization.

Guest: Milena Szklarska-Behlke, Engineering Manager Host: Marcel Sowiński, Customer Success Manager In this episode, we're talking about the crucial aspects of maintaining and upgrading your platform. We're answering questions like why continuous development and upgrades are essential, what best practices can ensure your peace of mind, and the importance of considering Maintenance and Support Services from the very beginning. 🚀 Highlights: - Why is it recommended to continuously develop and upgrade your instance? - Why should you think about Maintenance and Support Services even before buying the platform? - How should I manage instance performance on a daily basis?: Practical tips and strategies. 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ YouTube 👉 ⁠https://www.youtube.com/@spocservicenowexperts 📚 Check out more valuable materials: ⁠🔗 ServiceNow Support Services: https://www.spoc.eu/services/servicenow-support/

Guests: Piotr Górnikiewicz, Senior Account Executive at SPOC Host: Adam Bernas, Certified Master Architect at SPOC This 30-min session is dedicated to show you how ServiceNow provides a comprehensive solution for all five DORA pillars, revolutionizing operational resilience and cybersecurity. We'll cover the FastTrack approach to DORA implementation, explore the Risk Products roadmap, and clarify the differences between NIS2 and DORA regulations. Join [WEBINAR] https://www.youtube.com/live/7AK6m348... DORA in ServiceNow [READ]: https://www.spoc.eu/services/dora-in-... 🌐 Click subcribe! LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

Guests: Marcin Tyburski - SPOC CEO, Piotr Górnikiewicz - Senior Account Executive, Kamil Gumienny - Lead of Outsourcing Services Host: Adam Bernas, Certified Master Architect at SPOC This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. This time we're talking about showcased case studies, OCM, FSM and much more! 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

Guest: Marcin Tyburski, SPOC CEO Host: Adam Bernas, Certified Master Architect at SPOC This 30-minute session is taking place right after the ServiceNow Knowledge 2024 event in Las Vegas. What's ServiceNow buzzing about? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg

Host: Marcel Sowiński, Customer Success Manager Guest: Tomasz Sienkiewicz, Sr. ServiceNow Consultant focused on the App Engine 🔍 Episode Overview: 🔧 In this episode, we sit down with Tomasz Sienkiewicz, a ServiceNow Consultant and expert in the App Engine module, to explore the transformative journey of application development. From the pitfalls of traditional coding to the advantages of the Low-Code/No-Code approach, we cover it all. Gain insights into the developer's perspective, the evolving role of Business Developers, and how ServiceNow's #AppEngine addresses the dynamic needs of organizations. 🚀 Highlights: 👉 Evolution of application development 👉 Introducing the Business Developer role into the IT world 👉 Competing with legacy tools 📒 Chapters: 00:00 Introduction 02:25 Traditional way of building business apps 05:35 Miscommunication blockers & other disadvantages 11:09 Low-Code Approach 18:38 How does ServiceNow address the Low-Code? 27:50 Tom's own experience 36:40 Who should look for it? 38:40 Citizen Developer - what is this role?! 44:30 How to implement the Low-Code approach to your company? 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ 📚 Check out more valuable materials: ⁠🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap! https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/ ⁠🔗 Transforming your business with digital maturity: From chaos to success: https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/

Host: Adam Bernas, Certified Master Architect at SPOC In this episode, Adam will take you through selected ServiceNow case studies showcasing the wide-ranging utilization of the platform 😏 Using specific examples, Adam will discuss achieved results such as ROI, value, or time to market following a successful ServiceNow implementation. These business cases will demonstrate how a platform change impacts key areas within the organization, including IT, HR or Customer Service.NBA, NHS (the health department in Scotland), 7-Eleven, Uber, Alexander Mann Solutions (AMS), the airport in Copenhagen, Coca-Cola, US Army - what do these companies have in common? They all use ServiceNow. How do they do it? Let's find out! 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🔗 [BLOG] SPOC case studies: https://www.spoc.eu/case-studies/ 🌐 Connect with us: LinkedIn 👉 ⁠⁠⁠⁠⁠⁠ / spoc-servicenow-elite-partner ⁠⁠⁠⁠⁠⁠ YouTube 👉 https://www.youtube.com/channel/UCdtq5Cs0aP_SdnbMYUb5tyg Instagram 👉 ⁠⁠⁠⁠⁠⁠ / spoc_servicenow ⁠⁠⁠ Facebook 👉 / https://www.facebook.com/spocpl/

Host: Marcel Sowiński, Customer Success Manager Guest: Karol Skałowski, ServiceNow Senior Solution Consultant 🔍 Episode Overview: In this episode, we talk to Karol Skałowski, a Senior ServiceNow Consultant passionate about ServiceNow's data and Performance Analytics capabilities. He shares his insights on how reporting in ServiceNow can help you access and visualize data from your organization, automate decisions, and plan for the future. 🚀 🚀 Highlights: 👉 The benefits of reporting data for your organization. 👉The concept and advantages of decision automation. 👉The integration and security of ServiceNow with other tools. 👉The visibility and views for different roles in ServiceNow. 👉The customization and variety of reports and dashboards in ServiceNow. 👉The intelligence and forecasting of ServiceNow reporting. 👉The availability and affordability of ServiceNow reporting. 📒Chapters: 00:00 Introduction 00:52 Because we all want to know to make proper decisions 03:28 Why should I use ServiceNow over Excel and other reporting tools? 07:35 Data Management 11:09 Examples of Dashboards and Views 13:45 Customizable Reporting 16:22 Performance Analytics 19:33 AI and Machine Learning in ServiceNow 23:10 Decision Automation Era 💬 Share your thoughts! Drop your comments and suggestions for future episodes. 🗣️📩 🌐 Connect with us: LinkedIn 👉 https://www.linkedin.com/company/spoc-servicenow-elite-partner/mycompany/ 📚 Check out more valuable materials: ⁠🔗 ServiceNow Digital Maturity Assessment – what’s next? Get ready to build a Roadmap! https://www.spoc.eu/blog/get-ready-to-build-a-roadmap/ ⁠🔗 Transforming your business with digital maturity: From chaos to success: https://www.spoc.eu/blog/transforming-your-business-with-digital-maturity/