S02 E16: Elevating User Experience with ServiceNow Horizon

Title: Embracing Change: Insights from the Service Ducks PodcastIntroduction:Welcome to another exciting episode of the Service Ducks podcast! In this episode, hosts Russ and James dive into a variety of topics, reflecting on the past year and sharing their personal experiences. They explore the importance of adaptability in both life and work, engaging listeners with humor and relatable anecdotes.Main Content:1. Returning to the Podcast SceneRuss and James begin the episode by acknowledging the long gap since their last recording, emphasizing how life can sometimes get in the way. They humorously discuss their busy schedules, including family and work commitments, and how they’ve missed the opportunity to connect through their podcast. This candid openness sets a friendly tone for the episode, allowing listeners to feel part of their conversation.2. Exploring New TechnologiesAs they catch up, Russ mentions their exploration of new technologies to enhance their podcasting experience. He expresses excitement about using different features of their recording platform, Riverside, to make the sessions smoother and more engaging. This discussion highlights the importance of innovation and adaptation, a theme that resonates throughout the episode.3. Personal Updates and HumorThe hosts share personal updates, with James revealing he will be attending an analyst dinner in London, marking a rare occasion to dress up and mingle. Their comedic banter about clothing choices adds a light-hearted touch. For instance, James jokes about not wanting to work in his pants, while Russ playfully critiques his outfit changes. This exchange showcases their chemistry and keeps the tone relaxed and enjoyable.4. Game Time: Duck Duck Deep FakeIn a fun twist, James introduces a new game called "Duck Duck Deep Fake," inspired by a classic British show. The game involves identifying the real image among deep-fake versions of famous personalities. This segment not only adds an interactive element but also reflects current trends in technology and entertainment, making it relevant and engaging for their audience. James's enthusiasm in preparing the game shines through, inviting listeners to participate mentally even if they can’t see the visuals.5. Reflecting on Fitness and Mental HealthRuss shares his recent purchase of a new fitness watch, linking it to his commitment to mental health and fitness. This segment emphasizes the significance of self-care and personal well-being, resonating with listeners who may also be seeking ways to balance their mental and physical health. The hosts advocate for "me time," encouraging their audience to prioritize their well-being amidst life's chaos.Conclusion:In this episode of the Service Ducks podcast, Russ and James provide a delightful mix of humor, personal anecdotes, and insightful discussions on technology, fitness, and the importance of adaptability. Their authentic interactions make the episode relatable and enjoyable, leaving listeners with key takeaways about embracing change and prioritizing personal well-being.Key Takeaways:- Life can be busy, but staying connected through conversations is essential.- Embracing new technologies can enhance experiences and efficiency.- Prioritizing mental health and fitness is crucial for overall well-being.- Engaging with humor and creativity keeps conversations lively and relatable.

After nearly a year off, the Service Ducks are back to talk all things ServiceNow, Disney shoulder buddies, and the AI takeover we apparently slept through. It’s a chaotic catch-up featuring James’ jet-setting adventures, everyday AI confessions, and the usual dose of mild gripes and questionable wisdom.

This week on the Service Ducks podcast, we’re taking a break from the usual tech talk for a festive celebration! In our Christmas Special, we’ll unwrap presents (with questionable wrapping skills), dive into a hilariously dubious True or False game, and sprinkle in some holiday cheer. While there may be less ServiceNow talk and more festive fun, we still manage to sneak in a little bit of tech talk. After all, it wouldn’t be the Service Ducks podcast without it! 🦆🎅 So, grab your hot cocoa, get comfy, and join us for some much-needed holiday banter, ServiceNow style! 🎧🎁 #ServiceNow #PodcastEpisode #ChristmasSpecial #ServiceDucks #HolidayHilarity

In this episode, James and I chat about our recent adventure at the ServiceNow World Forum in London! 🌍 We kick things off reminiscing about the fun (and maybe a drink or two 🍻) at the meetup the night before. From keynote sessions to exciting updates like RaptorDB Pro and GenAI enhancements, there was a lot to unpack. 📊 Plus, James couldn’t resist sneaking some ducks 🦆 around the venue—sneaky sneaky! It was a fantastic day filled with friends, networking, and plenty of partners showcasing their expertise. And let’s not forget... coffee is a MUST before diving into these events! ☕ Tune in for all the highlights! 🎧 #ServiceNow #Networking #WorldForum #TechUpdates #SneakyDucks #DBPro #CoffeeIsLife #TechEvents

Get ready for a wild ride as James and Russ take a sneak peek at ServiceNow's "Xanadu" release 🚀, where they uncover cool new features like Now Assist enhancements 🤖 and the latest Gen AI magic 🧠. But it's not all tech talk—James shares his crazy plan to run an ultra marathon 🏃‍♂️, and the duo swaps stories of summer holiday chaos with kids running wild 🏖️👧👦. They’ll also vent about the headache of store apps not being available on ServiceNow PDIs 😤. It's the perfect blend of tech geekery and summer shenanigans! 🎉

In this episode of the Service Ducks Podcast, we dive into ServiceNow's exciting new offering, Horizon, which is all about enhancing user experience. 🌟 We explore its integration with Figma, allowing designers to create conceptual designs or images that can be reviewed, commented on, and shared with customers before being handed over for development. 🎨🤝 We also catch up with James about his latest event, hear about Russ's ongoing struggles with running 🏃‍♂️😩, and listen to some updates on the upcoming ServiceNow development meetup, which Russ has been busy organising. 📅👥 Tune in for an engaging discussion on the latest in user experience design and community updates! #ServiceNow #Horizon #UserExperience #Figma #Design #TechTalk #Podcast #ServiceDucks #DevelopmentMeetup #RunningStruggles

Get ready for an exhilarating ride as James unveils his jaw-dropping Game of Thrones figurine collection, while Russ spills the beans on his pro financial hacks! 💰🏰 Diving into the world of 'Change Freezes,' our dynamic duo, Russ and James, tackle topics like clone backs, upgrades, platform governance, and instance management. 🛠️🧊 In this episode, you'll uncover valuable insights on: 🔹 Navigating change freezes amidst a sea of ongoing work 🔹 Effectively communicating change freezes to scrum teams 🔹 Pre-change freeze preparations and post-clone back actions 🔹 Unleashing creativity with innovative ideas for change freeze communication Tune in for an action-packed episode filled with expert advice and out-of-the-box strategies to help you conquer change freezes like a pro!

Join us in this special episode as James and I sit down with two powerhouse content creators, Justin Meadows and Jace Benson. These guys are behind some of the greatest ServiceNow social content known to man! 🎉 Broadcasting straight from the heart of the ServiceNow Knowledge 24 event in Las Vegas, we were treated to a surprise appearance by Justin Meadows himself, adding an extra layer of excitement to our conversation. We delved into the art of making connections and the essence of networking events, sharing insights and experiences that are invaluable for anyone navigating the industry. 💼 From discussing the highlights of the keynote to exploring the cutting-edge advancements in GenAI, we left no stone unturned. But it wasn't all business; we also dished about the after-parties, the coveted swag, and soaked in the general vibe of the electrifying atmosphere pulsating through Vegas. 🌟 Tune in to catch all the excitement and insider scoop from the epicentre of ServiceNow's Knowledge 24 event! 🎤 Socials: Jace: LINKEDIN: https://www.linkedin.com/in/jacebenson/ WEBSITE: https://jace.pro/ Justin: LINKEDIN: https://www.linkedin.com/in/justinmeadows/ YOUTUBE: https://www.youtube.com/@JustinMeadows WEBSITE: https://justin.house/ OTTERLY OWLSOME PODCAST: https://open.spotify.com/show/6BrzDpcDRONhgQujusl6rt?si=a80100a7ed9a45c2

In this episode, join us as James shares his recent triumphs from his captivating webinar on ServiceNow Washington highlights for DXC. 🌟 We delve into Russ's exhilarating marathon adventures and get a sneak peek at one of the top-secret Santa surprises for James. 🎅 Plus, we dish out the deets on what's buzzing at ServiceNow Knowledge 24 next week! 🌐 Get ready as we navigate through the agenda builder, uncovering exciting sessions around JAI and dive into the thrilling keynotes. 📜 And don't miss out on our exclusive Vegas correspondent, who'll be bringing you insider tips and tricks straight from the heart of Vegas! 🎰 Tune in for an episode packed with insights and excitement! 🎧

🎙️ Welcome back to another exciting episode of the Service Ducks Podcast, where James and Russ keep the ServiceNow conversation rolling! In this episode, Russell shares his marathon training progress and his struggle with justifying a £15 hotel breakfast when all he needs is peanut butter on toast. He even reveals a unique toast-making hack using an iron! 🍞 🏃️The duo then draws an insightful parallel between marathon training and ServiceNow careers, emphasizing the importance of setting goals and targets for success. James dives into his recent experiences with Generative AI in ServiceNow, exploring its boundaries, and discussing the value proposition. Together, James and Russ dissect end-user expectations when interacting with Service Catalogs and experiences, touching on the significance of conversational interfaces and efficient search functionalities. 🔍 Adding a touch of excitement, James shares his upcoming trip to Disneyland Paris and Russ offers some savvy spending tips for navigating the magical world of Disney. 🏰🇫🇷 To wrap up the episode, Russ surprises James with a 'Would You Rather' game, challenging him with often-heard ServiceNow conundrums that are bound to provoke thought and stir up some laughter. 🤔😂 Tune in for a blend of ServiceNow insights, personal anecdotes, and a dash of fun in this entertaining episode! 🚀