Ep. 41 - Digital Customer Service

In this episode, Kristen interviews author of Reimagine Customer Success, Sasi Yajamanyam.They discuss the joys and challenges of writing and shifts that are happening in the customer success field. If you'd like to reach out to Sasi, you can reach out to his LinkedIn profile.

Reading For Success is making big moves in 2022! Listen in to hear about our plans for the new year. We look forward to continuing our explorations in the world of Customer Success and sharing the journey with you.

In this episode, Kristen and Russell review Reimagine Customer Success by Sasi YajamanyamThey also discuss some exciting changes for the podcast in 2022! Check out the episode to find out if this book is worth your time, hear about some key moments and get the latest news on our plans for the future.

In this bonus episode, Kristen interviews author of  Digital Customer Service, Rick DeLisi!Kristen and Rick discuss the shift from phone to digital customer service and how it can help both businesses and customers have a better customer service experience. 

In this episode, Kristen and Russell review Digital Customer Service, by Rick Delisi and Dan MichaeliThese authors explore our changing world and how technology is shifting the customer success field. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!Next month, they will review Reimagine Customer Success by Sasi Yajamanyam.

In this episode, Kristen introduces her new co-host, Russell Bourne! Together, they review Now, Discover Your Strengths by Don CliftonThis book contains a strength assessment and provides a guide for how to lead your team based on their skills. Listen in and hear Kristen and Russell discuss their strengths and whether or not it's worth the read!Next month, they will review Digital Customer Service, by Rick Delisi and Dan Michaeli. The new episode will be available on November 4th, 2021.

In this episode Kristen interviews author of The Forever Transaction, Robbie Kellman Baxter. Kristen and Robbie talk about the inner workings of subscription models.

In this latest episode, Kristen reviews:The Forever Transaction by Robbie Kellman BaxterThis book discusses different ways businesses can approach subscription models. Though it may not be focused only on Customer Success, there is a lot of useful information in there!Next month, Kristen will review Now, Discover Your Strengths by Don Clifton. The new episode will be available on October 7th, 2021.While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas. As always, thanks for listening!

Thanks for tuning into Reading For Success! In today's episode, Kristen shares a shift in our formatting that will begin this fall and announces the next book which will be reviewed in our next episode which will be released on September 9th.While she has some books in mind for the rest of the season, she'd love suggestions as well. Email [email protected] with any questions or ideas. As always, thanks for listening!

This week we are excited to provide another bonus episode! Kristen had the opportunity to interview Donna Weber, author of  “Onboarding Matters”. Join Kristen and Donna as they discuss onboarding, writing and the business of Customer Success.