Using Real-Time Intelligence to Eliminate Avoidable Claim Denials with Madhu Pawar, Chief Product Officer at Optum

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Making healthcare access as simple as booking a table? Almost. In this episode, David Dyke, Chief Product Officer at Relatient, discusses how intelligent patient access is revolutionizing the healthcare experience. He explains why healthcare is far more complex than everyday consumer services and how Relatient uses organizational intelligence to streamline patient interactions across multiple channels. He dives into Dash, their platform that integrates with EMRs and practice systems, and shows how voice AI reduces repetitive tasks while guiding patients efficiently. Dyke emphasizes the importance of balancing automation with human touch to improve workflow and patient satisfaction. Tune in to hear how Relatient is simplifying healthcare access for patients and providers alike! Resources Connect with and follow David Dyke on LinkedIn. Follow Relatient on LinkedIn and explore their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Real-time transparency between payers and providers is becoming one of the most transformative levers in the healthcare industry. In this episode, Madhu Pawar, Chief Product Officer at Optum, discusses how her team is tackling the long-standing inefficiencies buried in today’s claims processes. She explains how Optum Real connects payers and providers through a real-time multi-party hub, uses AI to interpret contracts and encounter data, and equips providers with AI-first workflows that dramatically reduce denials, rework, and confusion for patients. Madhu also highlights early pilot results with Allina Health, demonstrating improvements in both patient experience and operational accuracy. She shares why 84% of first-time denied claims are avoidable, why eliminating that friction is at the core of Optum’s mission, and why value-based care will benefit enormously from real-time intelligence. Looking ahead, Madhu outlines a bold vision in which real-time payment flows, AI-enabled clinical insights, and improved data exchange reshape the entire system's operations. Tune in and learn how real-time transformation could redefine healthcare’s future! Resources Connect with and follow Madhu Pawar on LinkedIn. Follow Optum on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com AI is finally mature enough to move out of the way so nurses and clinicians can put humans back at the center of care.  In this episode, Mary Varghese Presti, Corporate Vice President of Microsoft Health and Life Sciences, discusses how global clinician shortages and rising acuity are colliding with an “AI frontier” that can reshape documentation, workflows, and patient outcomes. She shares her personal story as the daughter and former nurse who saw workforce gaps firsthand, then explains why Dragon Copilot for nurses was built to relieve documentation overload and capture the “invisible” work nurses do at the bedside. Mary breaks down the leap from copilots to agentic services, where digital colleagues take on predictable, nonclinical tasks and surface patterns clinicians would miss, as in Stanford’s AI-enabled tumor boards. Finally, she paints a future of hybrid human–digital teams and ambient, background technology that restores time, presence, and dignity to care.  Tune in and learn how AI can truly serve caregivers! Resources Connect with and follow Mary Varghese Presti on LinkedIn. Follow Microsoft on LinkedIn. Visit the Microsoft and Life Sciences website! Listen to Mary’s previous interview on our podcast here. Watch Mary’s keynote presentation at the HLTH conference here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com This episode is brought to you by Censinet and Outcomes Rocket. Trust and regulation are the real bottlenecks preventing AI from safely transforming healthcare. In this episode, Brian Yam, Chief Operating Officer at Somnology, discusses the fast-evolving role of AI in healthcare, the risks of handling protected health information, and why building AI solutions internally can enhance security and regulatory control. He explains how medical-grade data, device-agnostic platforms, and strict cybersecurity standards are key to earning clinician trust and avoiding HIPAA breaches. Brian also explores AI regulation, human-in-the-loop systems, and why healthcare AI differs from consumer technology. He shares Sonology’s mission to improve sleep health, empower individuals with understandable medical data, and reflects on career risk-taking, leadership, and lessons from sports and law. Tune in and learn how trustworthy AI, medical-grade standards, and human oversight can responsibly shape the future of healthcare innovation! Resources: Connect with and follow Brian Yam on LinkedIn. Follow Somnology on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Clinical trials fail far more often due to flawed operations and unusable data than because of poor science. In this episode, Heather Grey, Senior Vice President and General Manager of Real World Data, Clinical Trials, and Registry at Omega Healthcare, explains why clinical research continues to stall despite scientific breakthroughs and growing excitement around AI. She details how messy data, underprepared sites, missed timelines, and gaps in education across patients, providers, and pharma create systemic delays that limit patient access and slow drug development. Heather shows how pairing clinical expertise with AI-driven data curation can produce FDA-grade data, keep trials on track, and enable more health systems to participate in research. She concludes by emphasizing that AI alone is insufficient, and that strong infrastructure, human quality assurance, and operational discipline are essential for expanding trial access and diversity. Tune in and learn how fixing execution, not chasing hype, is the real key to accelerating clinical trials! Resources: Connect with and follow Heather Grey on LinkedIn. Follow Omega Healthcare on LinkedIn and visit their website! Email Heather directly here.

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Nurses are at the forefront of healthcare innovation, yet their voices are often overlooked. In this episode, Rosa Hart, a nurse, media consultant, and author recognized globally for advancing health communication, digital engagement, and nursing innovation, discusses her journey of hosting podcasts to educate stroke survivors and caregivers, as well as exploring the role of AI in healthcare. She shares how she created Stronger After Stroke and Nurse Rose’s Insights to provide guidance and ask bold questions about improving healthcare. Rosa discusses the challenges women face in stroke outcomes, the burdens on caregivers, and the importance of neuroplasticity and timely treatment. She also reflects on her experiences learning about AI and the importance of empowering nurses in technology adoption. Tune in to hear Rosa’s insights on transforming healthcare through education, innovation, and advocacy! Resources Connect with and follow Rosa Hart on LinkedIn. Follow Rosa Hart Media Consulting on LinkedIn and discover their website! Check out Rosa Hart’s podcasts here!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com AI in healthcare is accelerating rapidly, and the winners will be those who lean in, set smart guardrails, and help shape what comes next.  In this episode, Hamed Abbaszadegan, an internal medicine–trained physician and clinical informatics leader known as “The AI MD”, discusses the rapid shift from cautious curiosity to full-on AI adoption across healthcare, fueled by personal user experiences and rising trust. He unpacks optimism from the conference floor, discussing AI’s impact on mental health, longevity, and personalized prevention, as well as a future where individuals become their own data scientists through wearable devices and biosimulation. Hamed also explains why standards, governance, and human checkpoints matter, using USB-C as the most straightforward analogy for interoperability and guardrails. Finally, he veers into bold “what if” territory, measuring the soul, new frontiers of human evolution, and space travel, before circling back to courage, risk, and building responsibly.  Tune in and learn how to embrace AI’s momentum, build with safeguards, and help improve mankind! Resources: Connect with and follow Hamed Abbaszadegan on LinkedIn. Follow the University of Arizona College of Medicine on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Accessible diagnostics isn’t a luxury anymore; it’s the missing link preventing millions from receiving timely care. In this episode, James York, Chief Commercial Officer and Head of Government Affairs for Molecular Testing Labs, discusses how reimagining the patient journey can remove the economic, geographic, and emotional barriers that keep people from getting essential tests. He explains how at-home self-collection, transparent pricing, and frictionless access are transforming diagnostics, especially for conditions like HIV, STIs, chronic disease markers, and wellness indicators. James walks through the challenges of pioneering new models in healthcare, including regulatory hurdles, industry resistance, and the realities of scaling without major outside funding. He also explains why affordability is inseparable from access, how virtual care has shifted expectations, and why focusing on everyday tests, not cutting-edge technology, is where the greatest impact lies. Tune in and learn how simplifying diagnostics can unlock a more equitable, consumer-centered healthcare system! Resources Connect with and follow James York on LinkedIn. Follow Molecular Testing Labs on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com AI is finally eliminating the documentation burden that has slowed physicians for decades. In this episode, Dr. James Maisel, CEO and founder of ZyDoc, shares his three-decade journey from retina surgeon to health-tech entrepreneur and how AI is transforming clinical documentation. He reflects on early attempts to build electronic health records in the 1990s, the inefficiencies created by click-heavy systems, and why dictation consistently outperformed keyboard-based workflows. Dr. Maisel explains how advances in speech recognition and generative AI now make real-time, structured clinical notes possible, seamlessly integrating into EHRs and significantly reducing physician workload. He also explores health literacy challenges, physician adoption, specialty-specific language models, and the future of AI-driven diagnostics, particularly in the context of eye imaging. Tune in and learn how AI is reshaping clinical documentation, physician efficiency, and the future of medical practice! Resources: Connect with and follow Dr. James Maisel on LinkedIn. Follow ZyDoc on LinkedIn and visit their website!

This podcast is brought to you by Outcomes Rocket, your exclusive healthcare marketing agency. Learn how to accelerate your growth by going to⁠ outcomesrocket.com Unlock the secret to building high-performing, resilient teams in the age of AI. In this episode, Raghunath Sapuram, CEO of the TLEX Institute, discusses unlocking human potential through resilience and leadership training, building high-performing teams, and promoting well-being and engagement in the workplace. He explains how immersive programs, such as the Sky Immersion Program, reduce stress, enhance focus, and strengthen trust and collaboration. Sapuram emphasizes that technology, including AI, should empower humans rather than replace them. He shares insights on aligning human potential with purpose to drive organizational success and adaptability. Tune in to discover how aligning human potential with purpose can transform your team and organization. Resources Connect with and follow Raghunath Sapuram on LinkedIn or reach out via email. Follow the TLEX Institute on LinkedIn and visit their website!