Next Level Change Success podcast

Season 5 Episode 4 - Understanding the Change Management Process

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In this episode of Next Level Change Success, Therese unpacks one of the most misunderstood debates in the change profession: whether change management should be considered a process or not.

Drawing on 20+ years of real-world experience, she explains why process creates certainty, builds trust, and enables better outcomes — especially in complex, reactive environments.

You’ll learn:

  • Why deferring to the change process can assist change practitioners to create clarity

  • The 4-stage change model that works in real organisations

  • How documentation can help with clarity

  • How to use AI ethically to support change

  • Why who you are being matters as much as what you do

If you work in projects, transformation, or continuous improvement programs this episode will change how you approach change.

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