Enhancing customer experience in an evolving mobility ecosystem

Vince Tizzio, president and CEO of AXIS Capital, shares how he has helped the company evolve while keeping customers, employees, and stakeholders in mind. As one of the oldest industries, insurance has evolved significantly since its inception and grown to include new, niche offerings. Throughout Vince Tizzio’s long career in insurance, he has developed a deep understanding of the specialty insurance space and proved he can develop strong organizational cultures. As the president and CEO of AXIS Capital, Tizzio constantly strives to deliver premium growth for small and mid-size specialty businesses, expanding AXIS’s offerings and establishing the company as a top player in this field. In this episode of McKinsey on Insurance, Tizzio speaks to Ari Libarikian, a McKinsey senior partner and the global leader of McKinsey’s Insurance Practice. They discuss Tizzio’s leadership style, his approach to growing AXIS’s digital capabilities, and how he plans to further scale its global platform. An edited version of their conversation follows.See www.mckinsey.com/privacy-policy for privacy information

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Insurance companies are at an inflection point with their generative AI use cases. Three McKinsey partners discuss the value of combining generative AI with other technologies.See www.mckinsey.com/privacy-policy for privacy information

While AI and generative AI may enable a new age of productivity, redesigning end-to-end processes and using traditional optimization methods can lay the foundation for transformation.See www.mckinsey.com/privacy-policy for privacy information

Toyota Insurance President and COO Robert Spencer shares his views onhow OEMs and insurers can partner to enhance customer experience as themobility ecosystem evolves.See www.mckinsey.com/privacy-policy for privacy information

As insurance executives plan for the new year, what’s top of mind?What areas are ripe for innovation? McKinsey Senior PartnersJörg Mußhoff and Fritz Nauck discuss these and other topics.See www.mckinsey.com/privacy-policy for privacy information

Sun Life president and CEO Kevin Strain is joining forces with insurtechs and breaking down barriers between IT and business to help the 150-year-old company better fulfill its purpose.See www.mckinsey.com/privacy-policy for privacy information

To transform a century-old company, Biswa Misra helped AIA Group weave technology into its business strategy and tap into the consumer mentality.See www.mckinsey.com/privacy-policy for privacy information

In this episode of McKinsey on Insurance, McKinsey's Eli Larrea speaks with Nichole Lecher, vice president of client experience, strategy, and journeys at Northwestern Mutual. See www.mckinsey.com/privacy-policy for privacy information

The commercial property and casualty insurance industry is facing external pressure, but companies have clear opportunity to reassert relevance. In this episode of McKinsey on Insurance, McKinsey partners discuss what the future holds for the property and casualty industry. Find McKinsey's "Global Insurance Report 2023: Expanding commercial P&C’s market relevance" here: https://www.mckinsey.com/industries/financial-services/our-insights/global-insurance-report-2023-expanding-commercial-p-and-cs-market-relevance    See www.mckinsey.com/privacy-policy for privacy information