Learning from mistakes and challenges

A short introduction to this album

Anita's frank and personal audio diary charts her progress in the world of management and highlights the challenges and decisions she now faces.

How is the quality of service offered by providers maintained and assessed? Managers and staff analyse how services are continually maintained and improved today.

Moving into residential care can often be a troubling experience. Managers and residents discuss how it can be made easier.

The Beeches is service for people with learning difficulties that has recently undergone radical change. How can a manager ease the transition and maintain quality of service?

The Somerset Partnership is an NHS trust that integrates both health and social services. Management and staff discuss how services can be efficiently integrated.

This discussion looks at managing staff in the area of adult and child protection. It deals with the training needs of staff in a series of demanding and sensitive roles.

How inquiries have shaped policy in children's residential care, and the systems in place to prevent managers from repeating their mistakes.