232. Turning Complaints into Loyalty: The Art and Science of Customer Complaints

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power!  https://youtu.be/J_wu4bCUC5M Turning Complaints into Loyalty: The Art and Science of Customer Complaints. In today's episode of the Making Dough Show, we’ll dive into a crucial skill for any restaurant owner: how to transform a complaining customer into a loyal guest. Is it really possible to win over fussy customers? Customer complaints can be a goldmine for growth when handled right. I'll also break down how to calculate the lifetime value of your customers and share key strategies for resolving complaints that lead to lasting loyalty. Stay with me until the end as we explore the art and science behind turning complaints into opportunities for building stronger relationships with your guests! 🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery! LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow

Download for FREE: The RESTAURANT MANAGER SCORE SHEET at  https://mds.mykajabi.com/restaurantmanagerscoresheet Watch: The Ultimate Guide to Restaurant Success: 37 Must-Have Systems https://youtu.be/OdZMuOBcGIU Watch: 5 Menu Engineering Secrets | Boost Your Restaurant Sales https://youtu.be/gbZWdZvxgEw Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Must-Know Tips for New Restaurant Managers: Succeed in Your First 90 Days! Welcome to another insightful episode of Making Dough Show! 🍕 In this episode, we share 10 essential tips for new restaurant managers. Whether you’re transitioning to a new location, stepping into a management role for the first time, or simply looking to refine your leadership skills, these practical strategies will help you navigate new environments and build strong teams. Key topics include: Discover, Don’t Dictate: Learn why observation and understanding are crucial in your first weeks. Building Genuine Relationships: Tips on connecting with your team without overwhelming them. Mastering Procedures: The importance of diving deep into existing processes before making changes. Vision Casting: How to inspire and motivate your team by setting clear goals. Steady and Systematic Changes: Prioritize and implement changes that have the highest impact. Celebrating Milestones: Recognize and appreciate team achievements to foster a positive work culture. Tune in to discover actionable insights that will set you up for success as a new manager! Don’t forget to like, comment, and subscribe for more tips on running a thriving restaurant business. LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #LeadershipTips #NewManager #PizzaBusiness #RestaurantOperations #TeamBuilding #MakingDoughShow #VisionCasting #EmployeeEngagement #BusinessGrowth #SanAntonio

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems Watch: The Ultimate Guide to Restaurant Success: 37 Must-Have Systems https://youtu.be/OdZMuOBcGIU Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power! https://youtu.be/J_wu4bCUC5M 10 Best Customer Service Experiences in Restaurant Industry In this episode of the Making Dough Show, I’m diving into the 10 best customer service practices that can either make or break your restaurant. We all know how crucial customer service is—more than fancy decor or menus. It leaves the first and last impression on your guests. I’ll be covering everything from greeting and farewelling standards to building rapport using the F.O.R.M technique, and ensuring top-notch quality control. If you're in the restaurant industry, these tips can help you elevate your operations and enhance the customer experience. Tune in to learn actionable strategies you can implement with your team this week. Don't miss out on how you can start making more dough by refining your customer service standards! 🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery! LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #customerservice #restaurantmarketing​ #restaurantmanager​ #makingdoughshow

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems⁠ Watch: The Ultimate Guide to Restaurant Success: 37 Must-Have Systemshttps://youtu.be/OdZMuOBcGIU Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM Watch: 10 Steps to Master Monthly Restaurant Marketing with AI Power!  https://youtu.be/J_wu4bCUC5M How to Enforce Restaurant Rules Without Losing Your Team's Respect  Struggling to enforce rules in your restaurant without being seen as the bad guy? In this episode of the Making Dough Show, we dive into the challenges of rule enforcement and how to maintain respect and trust with your team. Discover the secrets to effective restaurant management through clear communication, consistent enforcement, and the power of an Ops Book. We’ll guide you on how to implement systems that ensure fairness, build trust, and empower your staff to follow rules independently—keeping your restaurant running smoothly without constant oversight. 🎓 Coming Soon! Get ready to transform your restaurant operations with our upcoming course, "From Chaos to Control: The Ultimate Ops Book Blueprint." Master the art of rule enforcement with ease and lead your team with confidence. Stay tuned for more details! If you’re a restaurant owner or manager looking to enforce rules without creating friction, this episode is for you! Learn practical tips and strategies that will help you lead with confidence and create a positive work environment. Tune in now and let's make some dough together! 🔔 Don’t forget to subscribe for more expert advice on restaurant management, leadership, and operational mastery! LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow

Download for FREE: Restaurant Marketing System Guide- 10 Steps https://mds.mykajabi.com/marketingsystem Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463 Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM 10 Steps to Master Monthly Restaurant Marketing with AI Power!  Welcome to the Making Dough Show! In this episode, we dive deep into creating a robust monthly restaurant marketing system that guarantees consistent growth and engagement for your restaurant. 🍽️✨ Here’s a quick summary of what you’ll learn: Review Last Month’s Analytics: Analyze your sales data, customer feedback, and marketing performance. Identify popular dishes, effective promotions, and areas for improvement to set a strong foundation for next month. Set Sales Targets for the Next Month: Establish clear and achievable sales goals based on past performance and market conditions. These targets give your team a concrete goal and measure your marketing success. Use ChatGPT to Identify Campaign Opportunities: Leverage ChatGPT to brainstorm and identify creative and relevant marketing opportunities for the upcoming month, ensuring you attract and engage customers effectively. Plan Monthly Campaigns and Offers: Create a detailed calendar outlining all promotional campaigns and special offers, ensuring your marketing efforts are organized and timely. Create Email and Social Media Content: Draft and schedule engaging email newsletters and social media posts that align with your campaigns, keeping your audience informed and engaged. Organize Social Media Giveaways: Plan and execute giveaways to boost engagement and attract new followers, creating excitement around your brand. Develop a Photoshoot Shot List: Plan a photoshoot to capture high-quality images of new dishes and events, ensuring you have the visuals needed for your marketing materials. Script Videos for Social Media: Write engaging video scripts for social media, including behind-the-scenes looks and promotional clips, to enhance your social media presence. Set Up Social Media Ads and Budget: Plan and set up targeted social media ads with a clear budget to maximize your ad spend and return on investment. Plan Offline Events and Local Partnerships: Organize offline events and establish partnerships with local businesses to expand your reach and build stronger community ties. LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow

Download for FREE: The 37 Restaurant Systems PDF https://mds.mykajabi.com/37-restaurant-systems Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro https://youtu.be/wmkoFgHVWac Watch: ULTIMATE Restaurant Marketing System Assessment for Maximum Profit https://youtu.be/LHlAb-HOWdM The Ultimate Guide to Restaurant Success: 37 Must-Have Systems Welcome to another episode of the Making Dough Show! In this exciting episode, we're going deep into the essentials of restaurant operations with a focus on cohesive branding and effective marketing systems. Discover how to streamline your daily operations with detailed checklists and learn the secrets behind successful branding strategies that align your social media, website, and in-store presence. We'll explore how to craft a promotion campaign that maximizes impact without overwhelming your team and delve into the importance of regular email marketing and text message marketing to keep your customers engaged. Plus, I'll share tips on creating consistent, high-quality social media content, responding to online reviews with ease, and strategically allocating your marketing budget for the best ROI. But that's not all – we'll also cover innovative giveaway systems to build community goodwill, the power of local Facebook groups, and the importance of organizing your media efficiently. And when it comes to finances, I'll guide you through essential systems for bookkeeping, receipt management, closing the register, profit and loss analysis, sales tax submission, and payroll processing. Join me as I share 37 key systems that will revolutionize your restaurant's operations, marketing, and finances. Whether you're a new restaurant owner or looking to improve your established business, these insights will help you achieve smooth, efficient, and profitable operations. Don't miss out on this comprehensive guide to making your restaurant dreams a reality! Tune in now and let's make some dough together! LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow

Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463 Download for FREE: The RESTAURANT MANAGER SCORE SHEET at  https://mds.mykajabi.com/restaurantmanagerscoresheet Watch: How to WRITE a Restaurant Business Plan that works https://youtu.be/5ix5P_tUomM Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro https://youtu.be/wmkoFgHVWac Welcome to this episode of the Making Dough Show! Today, we're diving into an essential topic for restaurant management: creating an effective cell phone policy for your staff. 📱🍽️ Discover the best practices and key tips to ensure cell phone use in your restaurant is professional, efficient, and enhances productivity. Whether you're dealing with distracted employees or looking to set clear guidelines, this episode has got you covered! 🔔 Don't forget to like, comment, and subscribe for more restaurant management tips and tricks! LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow #CellPhonePolicy #RestaurantTips #StaffManagement #EfficiencyTips

Download for FREE: Restaurant Marketing System Assessment https://mds.mykajabi.com/assessment Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463 Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro https://youtu.be/wmkoFgHVWac ULTIMATE Restaurant Marketing System Assessment for Maximum Profit Welcome to another episode of the Making Dough Show! 🎉 In this episode, we dive deep into the essential steps to assess your restaurant marketing system and ensure you're on the path to maximum profit. 🔍 What You'll Learn: How to analyze your current marketing strategies How to grow your restaurant sales month after month Tips to identify and fix marketing gaps Best practices for optimizing your marketing efforts 📈 Whether you're a restaurant owner, manager, or marketing professional, this episode is packed with actionable insights to help you boost your restaurant's revenue and customer reach. 📢 Don't Miss Out: Subscribe to the Making Dough Show for more expert advice on running a successful restaurant business. Hit the bell icon to stay updated with our latest episodes! 👍 If you find this video helpful, please give it a thumbs up, leave a comment, and share it with your network. We love hearing from you! 🚀 Upcoming Training: Stay tuned for our next training session, where we’ll dive deeper into creating robust marketing systems and leveraging AI to streamline your efforts. Enhance your marketing strategies, save time, and increase your restaurant’s sales. Thank you for watching, and let's make some dough together! 🍽️ LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​ #restaurantmanager​ #makingdoughshow

Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463 Download for FREE: Restaurant Business Plan | Free PDF https://mds.mykajabi.com/RestaurantBusinessPlan Watch: How to WRITE a Restaurant Business Plan that works https://youtu.be/5ix5P_tUomM Watch: 5 Common Restaurant Complaints and How to Handle Them Like a Pro https://youtu.be/wmkoFgHVWac 🍽️ Join us on Making Dough Show as we explore the world of restaurant management through the inspiring journey of Marie, a dedicated restaurateur who has poured her heart into her business for over eight years. Discover how Marie balanced living off savings and reinvesting profits to pay off loans, all while working tirelessly 60-70 hours a week. Now at a crossroads, Marie wonders whether to continue reinvesting in her restaurant's growth or to prioritize paying herself more. In this episode, we delve into practical strategies for running a profitable restaurant and mastering time management in the demanding food industry. Gain invaluable insights on achieving financial sustainability, optimizing operational efficiency, and maintaining work-life balance as an entrepreneur. Whether you're a seasoned restaurateur or aspiring to enter the industry, Marie's story and expert tips will inspire and empower you to thrive. Don't miss out on this essential guide to navigating the complexities of restaurant ownership and achieving lasting success. Tune in to Making Dough Show and learn how to turn dedication into profitability!  LET'S CONNECT:  SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​ #restaurantmanagement​ #restaurantmarketing​  #restaurantmanager​ #makingdoughshow

Download for FREE: Restaurant Business Plan | Free PDF https://mds.mykajabi.com/RestaurantBusinessPlan Watch our FREE Training on: Respond to Reviews with ChatGPT in 15 Minutes a Week https://mds.mykajabi.com/opt-in-49c1800d-ea26-4686-963b-7728943b5463 Watch: The REAL Way To Be A GREAT MANAGER (shift leadership etiquettes) https://youtu.be/fYBRiDs7WvY Watch: 5 REASONS WHY RESTAURANTS FAIL | Tips for Restaurant Growth and Success https://youtu.be/ZTjMMuI95xg How to Terminate an Employee Professionally in 3 Minutes! Welcome to another episode of the Making Dough Show! In this video, we tackle one of the toughest tasks in restaurant management: how to terminate an employee professionally and gracefully in less than 3 minutes. Whether you’re a restaurant owner or manager, knowing how to handle employee termination with respect and professionalism is crucial. In This Episode, You’ll Learn: ✅The art and science of terminating an employee professionally. ✅How to maintain respect and dignity during the termination process. ✅Essential tips for handling poor performance and unmet expectations. ✅Effective communication strategies for a smooth termination. Why This Matters: 🎯Ensures a positive work environment. 🎯Protects your restaurant’s reputation. 🎯Helps maintain team morale and productivity. If you found this video helpful, make sure to share, like, comment, and subscribe for more restaurant management tips and strategies. LET'S CONNECT: SUBSCRIBE to our YouTube Channel: https://www.youtube.com/@makingdoughshow SUBSCRIBE to our Podcast: https://podcasters.spotify.com/pod/show/makingdoughshow CONNECT on Linked-In: https://www.linkedin.com/in/hengamstanfield/ #restaurant​#restaurantmanagement​#restaurantmarketing​ #restaurantmanager​#makingdoughshow