Episode 071: John Dyer - The Façade of Excellence: Defining a New Normal of Leadership

Today’s guest is John Dyer John is President of his firm John Dyer and Associates located in Mooresville, North Carolina.  John started his career at General Electric and later moved to Ingersoll-Rand where he was VP of Operations for their Safety and Security division. John had the benefit of learning directly from W. Edwards Deming and we talk about his experiences learning from Dr. Deming in the famed four-day seminar which included going through the Red Bead Experiment. John is a frequent contributor to Industryweek.com and is the author of The Façade of Excellence: Defining a New Normal of Leadership. John also frequently helps as a judge for IndustryWeek Best Plants Award competition. John has a degree in Electrical Engineering from Tennesee Tech University and an International MBA from Purdue University and the University of Rouen in France. Here’s our guest, John Dyer   Connect with John: LinkedIn Twitter John’s work on Industryweek.com 

Today’s guest is Nick Katko. Nick is the President and owner of BMA. For over 30 years, Nick has leveraged his lean accounting experience and philosophy in assisting BMA clients in developing, leading, and coaching them in their lean accounting transformations. Nick has worked with companies around the world, from family-owned businesses to multi-national companies, in industries such as manufacturing, healthcare, software, engineering, and service. Nick is an early pioneer of lean accounting. In the 1990’s, as CFO of Bullard, Nick implemented a complete lean management accounting system in conjunction with Bullard’s lean transformation, which included eliminating standard costing. Nick is a regular speaker at the annual Lean Accounting Summit and has also presented at conferences in the United States, Europe, Asia, and Australia. Nick is co-author of “Practicing Lean Accounting” (2021) and author of “The Lean CFO” (2013), which has been translated into Turkish and Italian, and is a regular contributor to The Journal of Cost Management.   Connect with Nick: LinkedIn Nick’s Company: Maskell.com

Happy New Year.  I hope your 2022 is filled with all of the personal and professional success that you endeavor to achieve.  I’m really excited about our first guest this year, Peter Docker.   Peter is inspired by seeing others harness what makes each of us extraordinary as human beings. He enables people to shift the context around what they see as possible for themselves and their team. Often, the greatest thing in our way is ourselves.   A keynote speaker and facilitator, he presents around the world, having delivered workshops and bespoke leadership programs to audiences from 20 to 3000 people. He also stages high-quality online/virtual events using professional television studios and his production team.   Peter is the author of ‘Leading From The Jumpseat: How to Create Extraordinary Opportunities by Handing Over Control’, published in October 2021. He is also co-author of 'Find Your Why: A Practical Guide for Discovering Purpose for You and Your Team' with Simon Sinek and David Mead, published in Sep 2017 and now in over 26 languages.     Connect with Peter: LinkedIn Twitter Peter’s Website: LeadingFromTheJumpseat.com

Today’s guest is Crystal Davis.   Crystal has over 20 years of proven Lean experience in the automotive, beverage, and supply chain industries and she has a STEM Industry focus. Her client roster consists of Fortune 500/1000 Companies. Crystal has been formally mentored by Toyota Senseis and helped lead companies to award-winning results. The organizations she’s worked with have been recognized for operational excellence at the "Lean Enterprise Institute Summit" and "Industry Week Best Plant".   She has her B.S. in Industrial Engineering from Mississippi State University and earned her MBA at Samford University and is a Certified Six Sigma Black Belt.  She is a fellow podcaster and the host of The Lead Lean Podcast on the IBGR Network   Here’s our guest Crystal Davis   Connect with Crystal: LinkedIn Twitter Crystal’s Company The Lean Coach, Inc Crystal’s Podcast The Lead Lean Podcast

Today’s guest is Skip Steward. Skip Steward earned an MBA and is experienced in diverse industries including automotive, machining, food, process, service, and healthcare. He is a Shingo examiner, a Certified Quality Engineer (CQE), a Quality Management System Auditor, a certified Six Sigma Black Belt, and a certified Lean Champion. Skip is a certified trainer in TWI Job Instructions (JI), Job Relations (JR), and Job Methods (JM). He has spoken both nationally and internationally. Skip currently serves as Vice President and Chief Improvement Officer at Baptist Memorial Health Care headquartered in my hometown of Memphis, TN where he develops, directs, and implements performance improvement activities identifying inefficiencies; implementing strategies to improve quality, service, and finances; and fostering a culture of continuous improvement and excellence. Skip is a co-host of one of my favorite podcasts Connecting the Dots.  Here is our guest, Skip Steward Connect with Skip on: LinkedIn Twitter   Connecting the Dots Podcast

Today’s guest is Deondra Wardelle.   A visionary leader, entrepreneur, coach, and speaker, Deondra R. Wardelle specializes in empowering individuals and corporate groups through strategic visioning to achieve goals and sustain transformative change.    Deondra launched On To the Next One Consulting, LLC, to serve as a strategic partner, cultural change agent, and operational expert for clients. She works alongside business partners to assess, prioritize and address operational challenges. Her services range from facilitating strategy and alignment workshops to coaching leaders on diversity, equity, and inclusion principles; educating teams on the tenets of Lean and the Toyota Way, and creating affinity and employee resource groups - all designed to help partners meet short and long-term business goals.    Deondra’s vision is to help organizations, groups, and individuals overcome obstacles and achieve their grandest visions and goals – one step at a time. This includes her current passion project the #RootCauseRacism movement, a global initiative to end systemic racism and advance social justice.   Connect with Deondra on: LinkedIn Twitter Instagram Facebook YouTube   Learn more about #RootCauseRacism Upcoming Events: ReSourced Retreat with Amy Mervak and Dorsey Sherman: Registration link: https://www.eventbrite.com/e/resourced-retreat-2022-reflect-reconnect-refocus-tickets-192298729677  Brochure and event details link: https://www.flipsnack.com/o2tn1/resourced-retreat-reflect-reconnect-refocus.html   February #RootCauseRacism™ Workshops & Webinars: message me at [email protected] or via LinkedIn to be added to the distribution list   Lean Frontiers KataCon 8: https://leanfrontiers.com/katacon8/   Lean Frontiers – Lean Coaching Summit: https://leanfrontiers.com/2022leancoachingsummit/

Today’s guest is Hugh Alley,   Hugh has a breadth of experience in helping organizations make measurable improvements in productivity, quality, and delivery, all of which improve profitability. He also helps people become better leaders. His work has been improving operational performance in manufacturing, services, and the public sector.     Hugh lives in Burnaby British Columbia and is very active in the continuous improvement and Kata community in the Cascadia region.   Hugh is the author of Becoming The Supervisor (Productivity Press, June 2020), a story focused on developing the core skills of front-line leaders. Connect with Hugh on LinkedIn Hugh’s Website BecomingTheSupervisor.com   Hugh’s Book Recommendations Start with Why: How Great Leaders Inspire Everyone to Take Action by Simon Sinek The Toyota Kata Practice Guide: Practicing Scientific Thinking Skills for Superior Results in 20 Minutes a Day by Mike Rother Who: The A Method for Hiring by Geoff Smart and Randy Street   Get your copy of Hugh’s Book  Becoming the Supervisor: Achieving Your Company's Mission and Building Your Team

Today’s guest is one of the kindest people I know and her name is Karyn Ross Over the past years, our guest has noticed the devastating effects that failures of leadership and failures of kindness have resulted in all over the world. So she decided to do something about the problem. As well as writing a book about Kind Leadership and starting The New School for Kind Leaders, she’s the Founder of The Love and Kindness Project Foundation, a global registered public charity. Karyn is also the co-author of The Toyota Way to Service Excellence: Lean Transformations in Service Organizations with Jeffrey Liker.   Connect with Karyn on LinkedIn Karyn Ross Consulting KindLeadership.org Get your copy of The Kind Leader: A Practical Guide to Eliminating Fear, Creating Trust, and Leading with Kindness

Today’s guest is Jeff Kaas I’ve had several guests of the podcast encourage me that I needed to speak to our guest today. When I reached out to Jeff about being on the podcast, he emailed me back and said, “Let’s chat first, I want to get to know you.”  We ended up having one of the coolest conversations that I’ve had in my lean journey.  I wish that I had pressed record and had that conversation to share but I’m really pleased to share our scheduled interview because Jeff is a leader that just leads in a different way and is one of the most humble company Presidents that I have ever met. Jeff is President of Kaas Tailored a company that focuses on upholstery solutions and design services and also now produces PPE in Mukilteo, Washington. In the mid 90’s they were offered to learn Lean from an airplane manufacturer in Washington.  That led them to take one of the first of several learning trips to Japan that transformed the way Kass Tailored approach their people and work in their company and how they teach other companies to do the same.   Now several decades later they are doing incredible work and have a team that is “committed to creating a culture of continuous improvement so that our workplace can be one of joy and learning.”    Here’s our guest Jeff Kaas. Connect with Jeff on LinkedIn Jeff’s Company: Kaas Tailored and Kaas Academy Learn more and virtual experiences that Jeff’s company offers

Today we are going to do something different.   Today’s guest is Jamie Flinchbaugh.  Jamie was the second guest on The Lean Leadership Podcast. You probably know Jamie from The Hitchhiker’s Guide to Lean or some of the other publications that he has written in from time to time. He is also the co-host of Lean Whiskey Podcast with Mark Graban.   Jamie has helped purpose-driven leaders craft effective, resilient organizations at over 300 companies, leveraging more than 30-years of experience and helping build over 20 companies. Jamie has helped leaders across a wide spectrum of industries including healthcare, utilities, technology, consumer products, and professional services, including Harley-Davidson, Intel, Mars, Amazon, Crayola, Fidelity, Whirlpool, among many others.   Jamie is the type of person in our industry who exhibits great lean principles and the type of leadership that I try to emulate in my work every day.  He is someone who has often offered valuable advice to me in my lean journey.  If you would like to hear Jamie’s story about his lean journey and his setbacks and successes you can check out Episode 2 of the podcast.   Today we are going to talk about Jamie’s soon-to-be-released book People Solve Problems: The Power of Every Person, Every Day, Every Problem.  Jamie was generous to share with me an advanced copy and today we talk about the book, the process around why he wrote this book, and some of the lessons and reflections from authoring his second book.  I think when you hear our conversation you will understand that this isn’t just another book about lean.   Here’s our guest Jamie Flinchbaugh.   Get your copy of People Solve Problems: The Power of Every Person, Every Day, Every Problem Connect with Jamie on LinkedIn Jamie’s Company: JFlinch Previous Podcast Episodes with Jamie:  Episode 002: Jamie Flinchbaugh: Lean Is About Thinking and Behaviors Episode 023: Forum on Lean Leadership with Sam MacPherson, Jamie Flinchbaugh, Tracey Richardson, & Ernie Richardson