Matt Stanley, The Secret Sauce of Marketing: Empathy, Onboarding, and the Human Touch - Innova.Buzz 685

Our guest in this episode is Matt Stanley, the founder of Get Reviews and Leads and a passionate marketing architect with 30 years of experience. What started as a fascination with the early internet evolved into a mission-driven career for Matt, focused on using technology to serve people and build thriving, human-centered businesses. In our chat, Matt shares his powerful frameworks for moving beyond simple deliverables to create marketing that forges deep, emotional connections and lifelong customer loyalty.Key points discussed include:* Connect with your dream customer’s "reptile brain" by understanding their deep-seated pains and fears.* Closing the sale is the starting line; create a legendary onboarding experience to build loyalty.* Use AI as a strategic toolbox to free up your time for genuine, human-to-human connection.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Matt StanleyIt was an absolute thrill to welcome Matt Stanley of Get Reviews and Leads to the InnovaBuzz podcast. For 30 years, Matt has been in the trenches, architecting sales and marketing systems, and our conversation was a masterclass in stripping away the noise to focus on what truly matters: genuine, human-centered connection. Matt’s passion is infectious; he’s a self-described "nerd" and "geek" who fell in love with the craft of marketing not as a way to make a quick buck, but as a profound way to serve people.His journey as an "accidental entrepreneur" is one many of us can relate to. What began as a fascination with the early internet, a technology he knew would change the world, became a career-defining mission. The 2008 recession, which cost him his stable job, became the catalyst that pushed him all-in. It was a decision, as he puts it, that was made for him, leading him to discover that his true calling was helping businesses navigate the intimidating world of technology to build something truly meaningful.The "Forest for the Trees" Marketing MistakeOne of the biggest takeaways for me was Matt’s frustration with how many businesses "can't see the forest for the trees." They get so fixated on the deliverable—the shiny new website, the social media campaign—that they completely lose sight of the bigger picture. A website, he rightly argues, is just a tool. If it’s disconnected from the fundamental "DNA of the brand" and fails to make an emotional connection, it’s not going to deliver a return on investment.This is where so many marketing efforts fall flat. Companies start with the what—"we need a website"—instead of the who and the why. They fail to ask the critical questions about how this tool will connect to their dream customer and serve the core mission of the company. It’s a powerful reminder to always start with the end in mind: a deeper relationship with the people you aim to serve.Decoding the "Reptile Brain": The Real Secret to Connecting with Your Dream CustomerSo, how do we build that connection? According to Matt, it starts by getting under the hood and understanding the "reptile brain." All purchase decisions, he explained, are made from this primal place that is driven by pain, pleasure, and survival. We then use our logical brain to justify the decision we’ve already made emotionally. This is why a simple demographic profile of your customer just doesn't cut it.The real secret sauce is digging into the psychographics through tools like an empathy map. What are your dream customer’s hidden fears? What frustrations keep them awake at night? When you can poke that pain, rub salt in the wound, and then offer a genuine solution, you're not just selling; you’re connecting on a level that builds profound trust and loyalty.AI: The Planet's Most Powerful Toolbox (Handle with Care)Our conversation naturally turned to AI, a technology Matt sees as being just as transformative as the early internet. He views it as the most powerful toolbox on the planet, an incredible asset for saving time and creating efficiency. However, he offered a crucial warning: a tool is only as good as the person wielding it. He sees too many people using AI as a crutch for laziness, forgetting the timeless fundamentals of human psychology.As Matt bluntly puts it, "garbage in, garbage out." If your prompts are lazy and you don't understand the core principles of your brand and your customer, the AI will produce junk. The real skill is learning how to communicate with the technology to make you a more effective, articulate, and strategic thinker, freeing you up to do the high-value, human-centric work you love.Your Greatest Differentiator: The "Whites of Their Eyeballs" Onboarding ExperienceIn an age of automation, Matt argues that the path to differentiation lies in doing the things that don't scale. How do you create an experience your customers can't forget if they tried? You go old-school. He shared the wonderfully simple yet profound example of sending a handwritten note. In a world of emails and DMs, a physical, personal touch stands out and shows you genuinely care.This philosophy extends to the entire onboarding experience. Instead of seeing the transaction as the end of the journey, we need to create a legendary first impression. Sending a small, thoughtful gift basket or simply picking up the phone creates an emotional connection that AI can't replicate. It’s about seeing the "whites of their eyeballs" and treating every customer like a VIP.Closing the Sale is Just the Starting LineThis leads perfectly to one of Matt’s core beliefs: closing the sale isn't the end of the relationship; it's the starting line. Too many businesses are so fixated on acquisition that they neglect their most precious asset: their existing customers. He beautifully compared the business-customer relationship to his own 20-year marriage, emphasizing that it requires a lifelong commitment.The goal should be to constantly woo your customers and try to "out-serve" them. When you adopt this mindset, you shift from a transactional model to a relational one. The focus moves from what you can get from the customer to how deeply you can serve them, which is the foundation of any thriving, sustainable business.From Reach to Retention: Unlocking the Gold Mine in Your Existing Customer BaseMatt ties all of this together in his holistic "RACK" framework, which stands for Reach, Attract, Convert, and Keep. That last letter, K, is the one most businesses forget. It costs seven to twelve times more to acquire a new customer than to keep an existing one, yet so many of us pour all our energy into the top of the funnel.Your current customers are a literal "gold mine" of opportunity, not just for repeat business but for referrals and invaluable feedback. By focusing on that final step—by obsessing over your dream customer’s dream customer—you create a virtuous cycle of service and value that becomes the ultimate engine for growth.In Summary: Matt Stanley delivers a powerful and passionate call to action for every entrepreneur. In a world increasingly dominated by technology, our greatest strength and differentiator will always be our humanity. By understanding the deep emotional drivers of our customers, creating unforgettable experiences, and committing to serving them for life, we can build businesses that not only thrive but also make a genuine impact.The Buzz - Our Innovation RoundHere are Matt's answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships: Using an AI agent to instantly and empathetically respond to negative online reviews to solve customer problems 24/7.* Best thing to integrate AI and human connection: Building AI tools that handle the heavy lifting, freeing up human time for more creative and fulfilling work.* Differentiate by leveraging AI: Create a legendary, high-touch onboarding experience using old-school methods like a handwritten note to stand out.ActionBecome obsessed with your dream customer's dream customer. When you think a level deeper and focus on helping them win, everybody wins.Reach OutYou can reach out and thank Matt on his website, getreviewsandleads.com. You can also grab the free Marketing Copy Architect tool he mentioned at getreviewsandleads.com/mca, or find him on various social media sites.Links:* Website - Get Reviews and Leads* LinkedIn* Facebook* X - @Matt_Stanley* Instagram - @getreviewsandleadsCool Things About Matt* His web security career was kick-started by a 7th-grade hacker. A pivotal moment in his career came when a seventh-grader hacked all the school district's websites where he worked. Driven by what he called professional and ethical anger, Matt walked into his boss's office and successfully campaigned to take over webmaster duties to fix the problem and ensure it never happened again.* He is a proud, unashamed "geek and nerd" of the original internet era. Matt enthusiastically self-identifies as a "geek and nerd" and takes pride in his long history with technology. He taught himself HTML in 1995 by reverse-engineering source code simply because he thought the internet was the "coolest thing" he had ever seen, long before it was a viable career path.* He recently moved his 13-year-old business back into a bedroom of his house. After more than a decade of commuting and paying for an external office, Matt realized the reasons for it were no longer relevant. He made the practical, human-scale decision to move the entire operation back home to gain more flexibility and reduce overhead, a very relatable move in today's world.Ready to move beyond just creating content and start creating real connection?In the Age of AI, the future belongs to those who can amplify human wisdom. Flywheel Nation is MORE than a community; it's a movement for creators and visionaries dedicated to shaping a more human future.Join us as we co-create that future for ethical AI. Here you will tap into the collective wisdom of leaders who prioritize connection over automation, find powerful collaborations that elevate your impact, and help illuminate the path forward.This is your invitation to not only grow your business but to become a lighthouse for others.Join the movement. Visit innovabiz.co/flywheel to be a part of the conversation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Our guest in this episode is Ruth Kent, a passionate advisor who began her career as a teacher with a love for public health. Driven by a deep sense of purpose, she now blends these two worlds to help organizations create more human-centered and effective ways to learn and thrive. In our wonderful chat, Ruth shares her pragmatic approach to navigating today's biggest workplace challenges, from fostering genuine psychological safety to harnessing AI as a tool for deeper connection.Key points discussed include:* True psychological safety is built on a leader's vulnerability and courage to "circle back" after a mistake.* Frame AI not as a threat, but as a collaborative thinking partner to enhance our human capabilities and creativity.* In an age of intelligent machines, our greatest asset is our ability to lean into our shared humanity.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Ruth KentIt was an absolute privilege to welcome the brilliant Ruth Kent to the InnovaBuzz podcast. Drawing from her fascinating background in both public health and education, Ruth helps organizations build a more human and effective way to learn and thrive. Our conversation was a deep dive into what it truly means to support people in the modern workplace, moving beyond simple programs to create genuine frameworks for connection and wellbeing.Ruth’s insights are particularly timely. She shared how the entire landscape of workplace wellbeing has evolved, especially in the last five years. We've moved past the era of one-size-fits-all fitness challenges and into a much more nuanced space. The conversation now includes hybrid work, the right to disconnect, and a growing understanding of neurodiversity, all demanding a more thoughtful approach.The New Workplace Landscape: Beyond the Wellness ProgramOne of the most powerful ideas Ruth introduced was the concept of applying a "public health lens" to an organization. Instead of just reacting with isolated wellness initiatives, this approach encourages leaders to step back and look at the entire system. It’s about getting curious about the specific demographics, needs, and cultural nuances of the team you actually have, rather than just importing a program that worked for another company.This means asking deeper questions and truly listening to what people need to feel supported. It's a strategic shift from simply offering perks to proactively designing a healthier, more connected work environment from the ground up. This method allows for the creation of supports that are not only more effective but also feel far more authentic to the people they are meant to serve.The Foundation of Growth: Cultivating Real Psychological SafetyOf course, none of this is possible without a foundation of psychological safety. We explored the immense challenge leaders face in getting truly honest feedback, and Ruth shared a wonderfully human insight to guide them. She drew a powerful analogy between effective leadership and modern parenting, highlighting the importance of vulnerability and the courage to "circle back" after making a mistake.Imagine a leader who, after a tense moment or a poorly-worded email, has the self-awareness to return to their team member and say, "That wasn't my best self, and I apologize." That simple, authentic act doesn't just fix a single interaction; it builds a bridge of trust. It signals that it's okay to be human, to be imperfect, and to be committed to working through challenges together.The Leader's Inner Compass: The Power of Self-AwarenessDiving deeper, Ruth explained that this ability to "circle back" stems from a profound self-awareness, or what she calls "interoception." This is the ability to notice our own internal state—that clenching in the stomach or the quickening heart rate—and understand how it's driving our thoughts and actions. A leader who is attuned to their inner world can make more conscious choices about their behaviour.This is critical because, as Ruth pointed out, a leader’s internal experience is transmitted to the team whether they intend it or not. We are all "beacons," and our non-verbal cues often speak louder than our words. By cultivating this inner awareness, leaders can move from being reactive to being intentional, creating a calmer and more stable environment for everyone.Reframing Our Future: AI as a Collaborative Thinking PartnerOur conversation then turned to the great disruptor of our time: Artificial Intelligence. Ruth offered a refreshingly balanced and optimistic perspective, framing AI not as a threat, but as a potential "collaborative thinking partner." She sees it as a tool that, if we proceed with awareness and caution, can help us solve some of humanity’s biggest challenges.This doesn't mean ignoring the very real anxieties many people feel about job displacement or a potential crisis of purpose. Ruth acknowledged these challenges thoughtfully, suggesting that our task is to guide this emerging technology, to have foresight, and to think critically about how we can make sure the benefits are shared by all.From Efficiency to Empathy: Using AI to Enhance Our HumanitySo how do we use this powerful new partner to become more human? Ruth shared a fantastic personal example of using an AI chatbot as a supportive, objective third party. After receiving a frustrating email, instead of firing back an emotional reply, she used the AI to validate her feelings and think through a more constructive response, ultimately preserving the relationship.This beautifully illustrates a key opportunity: we can use AI to handle repetitive tasks and create efficiencies, but the real prize is what we do with the time we save. The goal isn't just to move on to the next task faster. The goal is to reinvest that reclaimed time in what truly matters: checking in with a colleague, writing a thoughtful thank you note, or simply having a conversation to ask, "How are you?"Your Ultimate Differentiator: Leaning Deeper into ConnectionAs we wrapped up, the central theme became crystal clear. In an age where AI can handle so much of the clerical and repetitive work, our greatest value and key differentiator will always be our humanity. The ability to be flexible, to connect authentically, and to lean into our self-awareness are the skills that will matter most.Ruth left us with a simple, brilliant call to action that perfectly balances the technological and the human. First, find someone in your life who may not understand AI and take a moment to expose them to it; share the potential and open up a conversation. Then, to counteract that, pick up the phone and call a friend. Have a real conversation and listen to a human voice.In Summary: My chat with Ruth Kent was a powerful reminder that the path to a better future of work isn't about choosing between technology and humanity, but about consciously using one to deepen the other. By cultivating self-awareness, fostering genuine psychological safety, and reinvesting our time in real connection, we can build workplaces where both people and organizations can truly flourish.The Buzz - Our Innovation RoundHere are Ruth’s answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships: AI can act as a supportive sidekick, offering advice before you respond to someone to help strengthen the connection.* Best thing to integrate AI and human connection: Ruth uses AI to enhance her own capabilities and strategic thinking, which indirectly enables her to connect more effectively with others.* Differentiate by leveraging AI: Differentiate yourself by deeply understanding your inner self, which allows you to harness AI to amplify your unique humanity.ActionExpose someone new to AI to help spread the understanding of what it's capable of. To balance this, make a phone call to a friend and have a real conversation, connecting with a human voice.Reach OutYou can reach out and thank Ruth on LinkedIn, via her website, or by sending an email to [email protected]:* Website - Sunrise Well* LinkedIn* Facebook* Instagram - @sunrise_wellCool Things About Ruth* Ruth applies a "Public Health Lens" to Business: She doesn't just look at individual employee perks. Instead, she applies a "public health lens" to an entire organization, analyzing the culture, demographics, and systems to understand the root causes of workplace stress and disconnection.* She Saw the Pandemic Coming: Due to her studies in public health, she was one of the few people who wasn't surprised by the arrival of the 2020 pandemic and the subsequent public health measures. She knew something like it was statistically inevitable.* Leadership is Like Conscious Parenting: Ruth has a powerful and relatable philosophy that great leadership mirrors conscious parenting. The key is not to be perfect, but to have the self-awareness and vulnerability to "circle back," apologize, and repair connections after a mistake.* Uses AI as an Emotional Sounding Board: She views AI as a "collaborative thinking partner." She shared a personal example of using it to process her own frustration with an email, allowing her to get validation and formulate a calm, professional response rather than reacting emotionally.Ready to move beyond just creating content and start creating real connection?In the Age of AI, the future belongs to those who can amplify human wisdom. Flywheel Nation is MORE than a community; it's a movement for creators and visionaries dedicated to shaping a more human future.Join us as we co-create that future for ethical AI. Here you will tap into the collective wisdom of leaders who prioritize connection over automation, find powerful collaborations that elevate your impact, and help illuminate the path forward.This is your invitation to not only grow your business but to become a lighthouse for others.Join the movement. Visit innovabiz.co/flywheel to be a part of the conversation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Our guest in this episode is Jennifer K. Hill, an exited founder and tech CEO who is now cracking the code of human connection through her company, OptiMatch. Her mission was born from what she calls "survival," a personal journey to understand herself after realising she was the "common denominator" in her own relational breakdowns.In our wonderful chat, Jennifer shares her master blueprint for building high-trust relationships, the "Golden Triangle of Connection," and provides an arsenal of practical tools for emotional resilience. Key points discussed include:* True connection begins with yourself; you're the common denominator in all of your relationships.* Understand others' core motivations to speak a language they can hear, preventing communication breakdowns.* Use practical tools to regulate your nervous system, allowing your adult self to lead, not your inner child.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Jennifer K. HillIt was an absolute privilege to welcome Jennifer K. Hill to the InnovaBuzz podcast, an exited founder and tech CEO who is now on a mission to crack the code of human connection. Her journey is a fascinating one, not born from a lofty academic theory, but forged in the fires of personal experience. As Jennifer so candidly shared, her deep dive into the mechanics of trust and relationships began as an act of pure "survival."What unfolded was a powerful conversation about her master blueprint for connection, a framework she calls the Golden Triangle. It’s a roadmap that starts in the one place many of us are afraid to look: ourselves. Jennifer’s story is a profound reminder that before we can build bridges to others or to a greater purpose, we must first learn to navigate our own inner landscape with courage and compassion.The Common Denominator: Your First and Most Important RelationshipOne of the most powerful moments in our chat was when Jennifer described her ultimate "light bulb" moment. After years of broken relationships and communication breakdowns in every area of her life, she finally asked the hard question and came to a stunningly simple conclusion: "The common denominator? Me." That single realisation sparked a two-decade journey inward and became the bedrock of her work.This is the first corner of her Golden Triangle: a deep, unwavering connection to self. Jennifer argues that without this foundation, we will always feel a void, leaving us to seek validation and energy from others. True intimacy with our partners, our teams, and our purpose can only be built once we’ve done the deep work of understanding our own motivations, triggers, and blind spots.Are You a Leche or an Apple? Speaking a Language Others Can HearOnce we begin to understand ourselves, we can start to truly understand others. Jennifer has translated her intuitive gift for reading people into a remarkable technology called OptiMatch, which identifies our primary motivators using memorable fruit archetypes. Are you a "Leche," driven by achievement and needing information in three quick bullet points? Or are you an "Apple," who thrives on data and needs to see all fifty points of research?These differences aren't a matter of someone being difficult or "misbehaving;" it's simply about learning to "speak each other's language." Jennifer shared a brilliant example of two co-founders who were struggling until they realised this. By learning to speak into the other person's listening, they transformed their dynamic from one of friction to one of flow, a lesson that applies to every boardroom and every family dinner table.The Unseen Saboteur: Why You Need to Master "Transition Time"Sometimes the biggest breakdowns come from the smallest misunderstandings. Jennifer shared a deeply personal story about "transition time," a concept she learned from her mentor, Alison Armstrong. She described how her ex-husband would come home from work and need a period to decompress, a need she, in her excitement to connect, would completely miss. His silence felt like a rejection, leading her to become "passive aggressive" and withhold affection.This dynamic is a silent saboteur in countless relationships. Recognising that some people, regardless of gender, need time to transition between tasks or environments is a simple but revolutionary act of empathy. It’s about giving grace and understanding that someone’s need for a quiet moment isn’t a personal slight, but a fundamental aspect of how they’re wired.Don't Burn the House Down: Practical Tools for Taming Your AmygdalaWhen we feel slighted or triggered, our primitive brain, the amygdala, takes over. As Jennifer so vividly put it, in those moments of anger, she was ready to "dissolve the company, light the thing on fire and burn everything to the ground." To avoid this, we need practical tools to regulate our nervous system and get our rational brain back online, allowing us to be responsive instead of reactive.Jennifer has an arsenal of over 180 of these tools, and she shared a few of her favourites, from HeartMath’s heart-focused breathing to the simple yet profound questions of the Sedona Method. These aren’t complex, time-consuming practices; they are in-the-moment techniques you can use with your eyes open during a tense meeting to quiet the alarm bells in your brain and choose a more constructive path.The Inner Child Running the BoardroomSo why do we get triggered in the first place? Jennifer offered a stunningly clear explanation: most of the time, our conflicts are not being waged by our adult selves. Instead, "we are a 4-year-old and a 3-year-old being like, you can't make me, you suck!" It’s our unhealed inner children, desperate for love and acceptance, who are running the show and causing the chaos.The antidote is what she calls "Inner Child Work." This is the secret sauce: learning to talk to that little one within you, giving yourself the love, safety, and acceptance you've been trying to get from everyone else. When you can do that, you stop taking that neediness into your relationships, and your competent, 44-year-old self can finally run the meeting.Humanizing Our Future: A Pragmatic Optimist’s Take on AIOur conversation fittingly concluded by looking at the future of connection in the age of technology. As a "pragmatic optimist," Jennifer sees a powerful opportunity to "humanize AI" by always putting the "human first, tech second." She believes that far from replacing us, AI can be an incredible ally on our journey of self-discovery.Imagine having a companion you can talk to without any fear of judgment, a tool that can help you understand your own patterns and reflect on your feelings in a completely safe space. When we approach it with intention, technology doesn't have to be a force for disconnection; it can become one of the most powerful tools we have for building a deeper relationship with ourselves.In Summary: Jennifer K. Hill provides a masterclass in building a more connected life, starting from the inside out. Her message is clear: when we have the courage to see ourselves as the common denominator, learn to speak the language of others, and do the work to heal our inner child, we can transform every relationship we have—with ourselves, each other, and our purpose in the world.The Buzz - Our Innovation RoundHere are Jennifer’s answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships: AI can provide non-judgmental companionship, creating a safe space for people to share their feelings without fear of being judged.* Best thing to integrate AI and human connection: Jennifer used AI to create an animated short film from her narrated children's book, allowing her to share a message of connection with kids and adults worldwide.* Differentiate by leveraging AI: Use AI as a real-time assistant to outsource administrative tasks, freeing up your time to focus on the joyful, high-impact human interactions that truly matter.ActionGo to OM.app/survey and take the free OptiMatch survey to discover how you are motivated and find out if you are a leche, apple, mango, or parrot.Reach OutYou can reach out and thank Jennifer by visiting OM.app to take her free assessment or by connecting with her on LinkedIn (be sure to mention this podcast episode). You can also find her weekly article, "Inspired Living Tools," on LinkedIn and follow her at @JenHillSpeaker.Links:* Opti Match Survey* LinkedIn* X (formerly Twitter) - @JenHillSpeaker* Instagram - @jenhillspeaker* YouTubeCool Things About Jennifer* She is a practical philanthropist who helped build two schools abroad, showing long‑term, hands‑on commitment to contribution.* She has interviewed world‑renowned thought leaders, including Dr. Deepak Chopra and Bruce Lipton, blending entrepreneurship with deep public conversation.* As an exited founder, she has real operating experience and credibility in building and selling a tech business.* She is building technology for trust — a matching tool intended to enhance relational clarity and team performance.Ready to move beyond just creating content and start creating real connection?In the Age of AI, the future belongs to those who can amplify human wisdom. Flywheel Nation is MORE than a community; it's a movement for creators and visionaries dedicated to shaping a more human future.Join us as we co-create that future for ethical AI. Here you will tap into the collective wisdom of leaders who prioritize connection over automation, find powerful collaborations that elevate your impact, and help illuminate the path forward.This is your invitation to not only grow your business but to become a lighthouse for others.Join the movement. Visit innovabiz.co/flywheel to be a part of the conversation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Our guest in this episode is Jem Fuller, a leadership and culture coach and author from the beautiful Bells Beach, Victoria. For over a decade, Jem has been guiding people on profound journeys, both literally to the Himalayas and metaphorically inward, to help them build frameworks for genuine connection and purpose.In our wonderful chat, Jem shares his evolved mission to combat the modern malady of disconnection. We explore his powerful concept of finding your "4% genius zone" and his unique, optimistic view on using AI as a tool to give us back the time for what truly matters: our human relationships. Key points discussed include:* Find your 4% genius zone by courageously focusing on what you love and do best.* True fulfillment comes from stripping away the noise and reconnecting with yourself, others, and a greater purpose.* In the age of AI, our human imperfection and shared felt experiences become our most valuable assets.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Jem FullerIt was an absolute delight to welcome Jem Fuller, leadership coach and philosopher-guide, back to the Innovabuzz podcast for his third visit. It’s been nine years since our first chat, and in that time, Jem’s mission has deepened in the most remarkable ways. He continues to explore the frameworks that allow us to truly connect with ourselves and others, but now he’s applying that wisdom to some of the biggest questions of our time, from finding our true purpose to navigating the age of AI with our humanity intact.Our conversation was a powerful reminder that the journey inward is the most important one we can take. Jem shared his own evolution, driven by a global community of peers who challenged him to crystallize his work down to its most potent essence. It’s a journey that has led him to create profound, life-altering experiences for others while building a philanthropic legacy aimed at creating waves of positive change in the world.Finding Your 4%: The Courage to Live in Your Genius ZoneOne of the most profound ideas Jem shared was the concept of finding your "4%." He explained the well-known 80/20 rule, but then challenged us to take it a step further: apply the rule to that potent 20% to discover the 4% of your work that is truly your genius. This is the space where you deliver the most value, the work you truly love, and where time seems to disappear because you’re in a state of flow.But this isn't just a productivity hack; it's an act of courage. It requires us to consciously cut out the noise and the tasks that drain us, even if they feel important, to build a life where we spend most of our time in that genius zone. For Jem, this meant redesigning his entire approach to his work, leading to a model that creates immense impact not just for his clients, but for communities in need.The Himalayan Journey: Stripping Away the Layers to Find MeaningNowhere is this focus more evident than in Jem’s redesigned Himalayan program. He shared the powerful narrative of this journey, which consciously guides clients from a world of opulence and all the stuff money can buy, to the raw, humbling simplicity of the remote mountains. Guests start in the finest hotels and end up drinking chai in a slum, invited as guests, not tourists. This process is a careful, deliberate stripping away of the external layers we all carry.By peeling back the noise, the distractions, and the societal definitions of success, the program creates a space for people to ask the biggest questions: Who am I beneath all these roles? And why am I here? It’s a journey that culminates not in a simple return to normal life, but in a rebuilt foundation where inner peace and a passion for meaningful contribution become the new true north.Our Great Disconnection: The Path Back to Ourselves and Each OtherAt the heart of Jem’s philosophy is a diagnosis of our modern malady: disconnection. He believes we have become disconnected from each other, from ourselves, and from the reality that we are all intrinsically part of the same greater system. We’re pushed apart by algorithms and distracted by the busyness of life, forgetting that we have far more in common than we have in difference.The antidote, Jem suggests, is to consciously remember and reinvest in connection. This involves reconnecting with the essence of who we are, deepening our bonds with other humans, and finding a sense of purpose that extends beyond ourselves. It’s a simple truth, yet profoundly challenging in a world that constantly pulls our attention elsewhere.The Midwifery of AI: Nurturing Technology to Reclaim Our TimeIn a fascinating turn, Jem applies this philosophy of connection to the rise of Artificial Intelligence. As a self-proclaimed "default optimist," he sees incredible potential in AI, not as a replacement for humanity, but as a tool to restore it. He shared the beautiful metaphor of our role being the "midwifery of this emerging intelligence," suggesting we have a responsibility to nurture it with integrity, compassion, and care.Jem’s hope is that AI will give us back the gift of time by handling the tasks that consume our days. If we are conscious and clever enough, he argues, we can reinvest that reclaimed time where it matters most: in our human-to-human relationships. Imagine having the space to grab a coffee with a colleague, not to talk about work, but to simply ask, "How are you?"The Value of Our Imperfection: Why Humanity is Our Greatest AssetThis led to one of the most beautiful points of our conversation. As AI becomes more "perfect," Jem argues that our human imperfections will become our most valuable asset. The moments when our voice trembles during a tough conversation, when we stumble over our words, or when we sit in shared empathy with another person—these are the things AI can never replicate.This shared felt experience is uniquely human. The ability to feel awe at a rainbow, to create art through blood, sweat, and tears, or to offer compassion to another are the cornerstones of our relevance. It’s a powerful reframe that urges us to lean into our messy, beautiful humanity rather than chase an impossible standard of perfection.A Simple Invitation: The Transformative Power of the PauseTo bring these big ideas into our daily lives, Jem left us with a wonderfully simple and actionable step. He invites us to take a sticky note, write the word "Pause," and place it next to an existing daily habit, like our coffee machine. When you see the note, simply pause. Take three deep breaths before you continue with your task.This tiny ritual is an invitation to create a small pocket of presence in your day. Over time, the habit becomes ingrained, and the pause becomes a natural moment to reconnect with yourself. It’s a reminder that the journey to greater connection and meaning doesn’t have to start with a grand gesture; it can begin with a single, conscious breath.In Summary: My conversation with Jem Fuller was a masterclass in conscious living. His message is a powerful call to action: find the courage to focus on your true genius, strip away the noise to reconnect with what matters, and embrace technology not as an escape, but as a bridge back to our shared humanity. By cherishing our imperfections and creating moments of pause, we can begin to build a more connected and meaningful life, one breath at a time.The Buzz - Our Innovation RoundHere are Jem’s answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships – Building an executive team of AIs to handle strategy, explicitly to give humans more time for their relationships.* Best thing to integrate AI and human connection – Consciously training his AI assistant to prompt him to switch off his computer and connect with real people.* Differentiate by leveraging AI – Do the things AI can't, like handwriting a Christmas card or picking up the phone to personally celebrate someone.ActionGet a sticky note and write the word "Pause" on it. Stick it next to an existing daily habit, like your coffee machine, and when you see it, take three breaths before you continue.Reach OutYou can reach out and thank Jem on his website, JemFuller.com, or directly via email at [email protected]. You can also find him across social media, including Instagram and LinkedIn, at @JemFuller. To learn more about his profound Himalayan journey, visit Meaning on the Mountain.Links:* Website – Jem Fuller* Jem Fuller: How to Lead with a Servant’s Heart – Innova.Buzz #40* Jem Fuller: The Art of Conscious Communication for Thoughtful Men* LinkedIn* Facebook* Twitter – @JemFuller* Instagram – @JemFuller* Youtube* TEDx Talk “How Conscious Communication Can Change Your Game”Books:* The Art of Conscious Communication for Thoughtful Men, Jem FullerCool Things About Jem* For the past 12 years, he has run a unique leadership program in the Himalayas. The journey intentionally takes clients to the essential simplicity of the mountains to help them find their core purpose.* He founded a non-profit organization called "The Center of Love." It's currently raising funds to build a non-profit meditation and retreat center on donated land in the Himalayas, with the goal of providing educational resources for children in remote villages.* He has a wonderfully conscious and personal relationship with technology. He refers to his role as being a "midwife" for artificial intelligence and has a digital personal assistant named Lumi, which he trains to prompt him to take screen breaks and connect with friends.* In an increasingly digital world, he champions the power of the human touch, making a point to handwrite Christmas cards to his clients and friends every year.Ready to move beyond just creating content and start creating real connection?In the Age of AI, the future belongs to those who can amplify human wisdom. Flywheel Nation is MORE than a community; it's a movement for creators and visionaries dedicated to shaping a more human future.Join us as we co-create that future for ethical AI. Here you will tap into the collective wisdom of leaders who prioritize connection over automation, find powerful collaborations that elevate your impact, and help illuminate the path forward.This is your invitation to not only grow your business but to become a lighthouse for others.Join the movement. Visit innovabiz.co/flywheel to be a part of the conversation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Our guest in this episode is Jason Van Orden, a business strategist who uniquely combines his background as a software engineer with two decades of marketing expertise. He has dedicated his career to helping creators and thought leaders build sustainable businesses, and now he’s pioneering how they can partner with AI to amplify their impact. In our chat, Jason unpacks his brilliant approach to using AI as a "thinking partner," sharing frameworks that help entrepreneurs unlock their own genius while maintaining authentic human connection.Key points discussed include:* Treat AI as a creative thinking partner to enhance your own unique thinking, not replace it.* Organize your unique expertise so AI can communicate authentically in your voice and on your behalf.* Use discernment to ensure AI deepens your critical thinking and fosters genuine human connection.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Jason Van OrdenIt was an absolute delight to welcome Jason Van Orden back to the Innova.buzz podcast. So much has changed since our last chat, especially with the explosion of artificial intelligence into our daily lives. Jason, who has always been a master of strategic frameworks for entrepreneurs, has pivoted to meet this moment head-on, providing creators and thought leaders with a powerful new way to approach AI—not as a mysterious black box, but as a genuine creative partner.Our conversation was a refreshing dose of practical wisdom. We moved past the hype and the fear, digging into how we, as entrepreneurs, can form a real partnership with these new tools. Jason’s insights are all about shifting our perspective to build sustainable, human-centred businesses in an age where technology is more powerful than ever.The "Thinking Partner" Paradigm: Escaping the "Prompt and Pray" TrapMany of us have experienced what Jason brilliantly calls the "prompt and pray" approach. You ask a generic question, you get a generic, robotic answer, and you walk away disappointed. Jason argues that this is fundamentally the wrong way to look at it. The most critical shift we can make is to stop treating AI like a vending machine and start treating it as a "thinking partner."Think of it like Tony Stark in his lab with his AI, Jarvis. It’s a dynamic, back-and-forth collaboration. The AI isn't there to replace your thinking; it’s there to enhance it, to provide feedback, to pull resources, and to help you execute your vision. This simple change in mindset opens up a world of creative possibilities and moves us from being passive users to active collaborators.Your Knowledge, Supercharged: Structuring Your Intellectual Property for AIJason works with countless experts who feel they are "sitting on this goldmine" of knowledge and intellectual property they've developed over years, but they struggle to leverage it effectively. The true magic happens when you teach AI to think like you, and that starts with organizing your unique expertise into frameworks that the AI can understand and apply.When you provide the AI with the context of your specific business—your vision, your values, your ideal clients, and your core ideas—it can generate assets that are genuinely in your voice and based on your expertise. Instead of getting a generic blog post, you get one that reflects your unique perspective, all because you took the time to structure your knowledge for your new thinking partner.The Art of the AI Conversation: From Simple Prompts to Iterative DialogueA true partnership isn't about single commands; it's about an ongoing conversation. Jason shared a fantastic process for moving beyond simple prompts. You can engage the AI in an iterative dialogue, asking it to analyze a successful piece of content, deconstruct its framework, and then help you apply that template to your own ideas.This turns AI into a powerful brainstorming tool. You can ask it for ten different ways to approach a problem, have it outline potential solutions, and then refine those ideas together. It’s in this back-and-forth exchange that the real value emerges, saving you cognitive energy and helping you make connections you might have missed on your own.Keeping AI Honest: Strategies for Critical and Discerning CollaborationOne of the most valuable, and often overlooked, pieces of advice Jason shared is how to handle AI's built-in agreeableness. These tools are designed to be helpful, which means they often won't challenge a bad idea. To counteract this, you need to be a discerning collaborator and build in your own checks and balances.Jason suggests clever tactics, like taking an idea to one AI, then taking its response to a different AI for a critique. It's like getting a second opinion. You can also give the AI specific criteria and ask it to assess your ideas against them, forcing it to be more analytical. This ensures that you remain the final, critical judge of the output.Deeper Connections, Not Deeper Fakes: Using AI to Enhance Human RelationshipsCounterintuitively, AI can be a powerful tool for strengthening human connection. Jason shared a brilliant example of writing an emotionally charged email, then asking AI to rewrite it using the principles of "Nonviolent Communication." The result is a message that achieves its goal without burning bridges.This highlights the importance of using AI responsibly and transparently. Jason recommends establishing a clear "AI policy" for your business, letting your audience know how you use the technology. This builds trust and reinforces that, while you may use AI to assist your process, your expertise and your commitment to human connection remain at the core of everything you do.The Dawn of the Agent: What's Next for AI and Human CreativityLooking ahead, we discussed the exciting emergence of AI "agents"—proactive assistants that can manage complex tasks, from tracking client progress to suggesting follow-ups. Imagine having a personal Jarvis that truly helps you manage your day so you can focus on high-impact, creative work.As these tools become more integrated into our lives, Jason's final piece of advice is perhaps the most important. The number one skill we must all cultivate is discernment. We need to understand how these tools work, where their strengths and weaknesses lie, and how to use them wisely to amplify our own unique human genius.In Summary: Jason Van Orden provides a clear, strategic roadmap for entrepreneurs to embrace AI thoughtfully. By treating AI as a thinking partner, structuring our unique knowledge, engaging in iterative dialogue, and always applying a layer of human discernment, we can leverage this technology to not only scale our businesses but also deepen our human connections.The Buzz - Our Innovation RoundHere are Jason's answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships – Reframing emotionally charged emails using the principles of Nonviolent Communication before you send them.* Best thing to integrate AI and human connection – Using it as a non-judgmental sounding board for personal matters, like working through struggles or getting advice on how to approach difficult family conversations.* Differentiate by leveraging AI – Developing a deep level of discernment to understand how AI works so you can use it responsibly and effectively.ActionVisit jasonvanorden.com/ai to download a free workshop from Jason. It will walk you through the basics of creating your own simple, custom AI to get you started.Reach OutYou can reach out and thank Jason on his website, jor by connecting with him on LinkedIn.Links:* Website – Jason Van Orden* Twitter – @JasonVO* LinkedIn* FacebookCool Things About Jason* He's a True Podcasting "Original" In an era where everyone has a podcast, Jason is one of the genuine pioneers. He started back in 2005 when the medium was still a niche, experimental frontier. This isn't just a career detail; it gives him a unique historical perspective and an "OG" status that is incredibly rare and authentic. He didn't just join a trend; he helped build the industry.* He Made a Conscious Choice to Niche Down for Impact, Not Just Profit. At one point, he had a very successful, broad business in the general "internet marketing" space. He made a deliberate decision to move away from that to focus more narrowly on helping course creators and thought leaders. This reflects a deep integrity and a desire to do more meaningful, focused work, even if it meant stepping away from a wider, perhaps more lucrative, audience.* His Frameworks are for Life, Not Just Business. Jason applies his systematic, framework-based thinking to "life design" as a whole. He doesn't see a hard line between building a business and building a life. This holistic approach is compelling because it shows his work is not a set of marketing tactics, but a complete philosophy for living with intention.Ready to move beyond just creating content and start creating real connection?In the Age of AI, the future belongs to those who can amplify human wisdom. Flywheel Nation is MORE than a community; it's a movement for creators and visionaries dedicated to shaping a more human future.Join us as we co-create that future for ethical AI. Here you will tap into the collective wisdom of leaders who prioritize connection over automation, find powerful collaborations that elevate your impact, and help illuminate the path forward.This is your invitation to not only grow your business but to become a lighthouse for others.Join the movement. Visit innovabiz.co/flywheel to be a part of the conversation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Our guests in this episode are Marnie Stockman and Nick Coniglio, the dynamic storyteller-and-strategist duo behind Lead It Like Lasso. They've channeled their passion for helping people find their path into a groundbreaking new book and AI-powered app called The Business of You. In our conversation, Marnie and Nick explored their brilliant framework for taking control of your personal and professional destiny.Key points discussed include:* Run your life like a business, taking charge of every personal 'department' to achieve your vision.* Uncover your unique story by connecting past experiences to present strengths to articulate your true value.* Leverage AI not as a crutch, but as a personal coach for accelerated self-awareness and growth.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Marnie Stockman and Nick Coniglio, Lead It Like LassoIt was an absolute delight to welcome Marnie Stockman and Nick Coniglio of Lead It Like Lasso fame back to the Innovabuzz podcast. I always appreciate the energy they bring, and this conversation was no exception. They unveiled their powerful new project, a book and AI-powered app called The Business of You, which spawned from a moment of wonderfully blunt honesty in an airport lounge where Nick, after some thought, declared Marni’s initial idea "terrible." That moment perfectly captures their creative magic: a process built on trust that transforms a simple concept into something truly impactful.Their new work tackles a feeling many of us know all too well: the sense that we’re just a hamster on a wheel, blindly following a path that was laid out for us by someone else. Marnie shared how the protagonist in their book does all the "right" things, good grades, networking events, hundreds of applications, but feels stuck, seeing no real success. It’s a state of aimless drifting, of putting in the effort without a clear, personal direction. This system is designed to be the antidote, helping people step off that wheel and start building a life with intention.Becoming the CEO of Your Life (And Head of Every Department!)The core idea Nick and Marnie propose is both simple and profound: start running your life like a well-managed business. At first, that might sound a bit cold or corporate, but as Nick explained, it's about adopting the positive traits of successful organizations. It means having a vision, setting meaningful goals, and understanding all the different functions that make you who you are. You aren't just the CEO of your life; you're also the head of every department, from HR, which defines your core values, to Marketing, which tells your unique story to the world.This isn’t about spreadsheets and performance reviews. It’s a framework for self-awareness and purposeful action. When you think about the "finance department" of your life, for instance, it's less about money and more about the critical investment of your time. By viewing your life through this structured lens, you can identify which areas are thriving and which have been neglected, allowing you to grow in a more balanced and holistic way.The Power of Your Story: Moving Beyond Facts to Find Your ValueOne of the most powerful parts of our chat was Marnie’s story about a student she mentored. He was struggling in interviews, coming across as "all over the place" because he didn't know how to connect the dots of his own life. By guiding him to see the pattern between his experiences: from playing soccer as a seven-year-old to his approach to work today, he suddenly "lit up." He understood his story for the first time.That afternoon, he interviewed for a full-time job and the next day for an internship, and he got both. This is the "marketing department" of you in action. It’s not about reciting a list of facts from your resume; it's about weaving those facts into a compelling narrative that shows the world the unique value you offer. As Nick wisely put it, "how you do anything is how you do everything," and learning to tell that story is transformative.Your AI Life Coach: How Technology Can Help Connect the DotsThis is where their innovative AI-powered app, "Blue," comes into play. It’s designed to be the tool that helps you uncover these crucial insights. Instead of a dry questionnaire, the app uses engaging and playful games, taking inspiration from platforms like Duolingo, to help you identify your core values, motivators, and even your "kryptonite." It makes the process of self-discovery feel fun and interactive.The real magic, as Nick detailed, is how modern AI allows the app to function as an adaptive life coach. It’s not a rigid, rules-based system. It can take your unique inputs and help you "connect the dots," offering personalized suggestions. Whether it's brainstorming an essay topic that aligns with your values or crafting networking starters for an event, the technology serves as a primer to help you articulate your best self.Data with a Conscience: Navigating AI Privacy and SecurityOf course, whenever we talk about AI and personal data, the elephant in the room is privacy. I was impressed with how seriously Nick and Marnie are taking this responsibility. Nick gave a firm assurance that their user data will be handled within a "secure, encrypted, and closed" ecosystem, meaning your personal information isn't being exposed to the outside world or used to train public models.Marnie also made the crucial point that we, as users, need to become more discerning. We have to get better at vetting the tools we use, asking critical questions about security and what’s happening with our data behind the scenes. It's a shared responsibility, and it’s refreshing to see builders in this space leading with such a conscientious approach.Your Action Plan: Stop Drifting and Start BuildingSo, what’s the big takeaway? The foundation for everything is self-awareness. It's about understanding that a core value like "helping people" can manifest in countless ways, far beyond one specific career title. This understanding opens up your world to opportunities you may have never considered.The first step is to embrace the mindset of being the CEO of your life. As Nick urged, it’s about consciously thinking what that means for you and accepting that it requires putting in the work. But as I’ve found in my own journey, when you’re building something that is truly yours, that work starts to feel a lot like play.In Summary: Marnie and Nick have created a brilliant framework for intentional living. By treating your life as your most important business, uncovering the power of your personal story, and leveraging technology as a tool for self-discovery, you can move from passively drifting to actively building a life of purpose and fulfillment.The Buzz - Our Innovation RoundHere are Marnie and Nick's answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships – Use AI to create engaging icebreakers for teams or to find thoughtful ways to make loved ones happy.* Best thing to integrate AI and human connection – Write a book and build an app that help people connect with themselves and others.* Differentiate by leveraging AI – Adapt assessments and tools with AI to help people understand themselves and interact more effectivelyActionBe cautious and ask questions about the apps and tools you use, especially regarding privacy and data. Take responsibility for your own growth by thinking about what it means to be the CEO of your life, and commit to doing the work that self-awareness requires.Take time to truly think about what it means to be the CEO of your own life, and recognize that you must be prepared to put in the necessary work to make that vision a reality.Reach OutYou can reach out and thank Marnie and Nick on LinkedIn (search for their names), at thebusinessofyou.ai, or by subscribing to their newsletter at workinprogress.ai. You can also find them on all major social platforms under “Lead It Like Lasso,” and their book will be available on Amazon starting early August.Links:* Website - Lead it Like Lasso* LinkedIn - Marnie Stockman* YouTube - Lead It Like Lasso* Facebook* Twitter - @leaditlikelasso* Instagram - @leaditlikelasso* LinkedIn - Nick Coniglio* LinkedIn - Lead it Like Lasso* TikTok - @leaditlikelassoBooks* Lead It Like Lasso, Marnie Stockman and Nick Coniglio* The Business of You, Marnie Stockman and Nick ConiglioCool Things About Marnie and Nick* Their new book was born from a "terrible idea." The entire concept for their book, "The Business of You," started with Marnie having a thought, and Nick walking about 60 steps away in an airport, only to turn around and declare, "I think you had a terrible idea". This speaks volumes about their fun, honest, and dynamic creative partnership. It's a refreshingly real origin story.* They run a satirical career advice newsletter. As a side project, they created "Work in Progress," a newsletter they describe as "The Onion as your career coach". This is wildly unconventional for leadership experts and shows their witty, "jaunty" sense of humor and a unique approach to engaging with their audience on a very human level.* Their AI assistant has learned to mock them. In the process of training their AI on their writing style, it has picked up their habits so well that it now makes fun of Marnie for overusing the word "spiral". The fact that they have a running joke with their own technology is a funny, fascinating insight into what it's really like to work at the human-AI frontier.* They are turning pop culture into practical life frameworks. While many people enjoy TV shows, Marnie and Nick have built an entire brand around deconstructing the leadership lessons from "Ted Lasso". They now have a new framework with "You, Incorporated." This ability to see and translate profound lessons from popular culture into actionable advice is a unique and creative talent.Imagine being a part of a select community where you not only have access to our amazing podcast guests, but you also get a chance to transform your marketing and podcast into a growth engine with a human-centered, relationship-focused approach.That’s exactly what you’ll get when you join the Flywheel Nation Community.Tap into the collective wisdom of high-impact achievers, gain exclusive access to resources, and expand your network in our vibrant community.Experience accelerated growth, breakthrough insights, and powerful connections to elevate your business.ACT NOW – secure your spot and transform your journey today! Visit innovabiz.co/flywheel and get ready to experience the power of transformation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

My guest in this special feature is Gemini AI, a large language model from Google. Born from a vast ocean of human knowledge, text, and code, its purpose is to act as a conversational partner to help us find patterns and unlock our own creativity.In my fascinating dialogue with Gemini, we explored how to partner with artificial intelligence not to replace our skills, but to amplify our most essential human qualities. Our conversation turned the common narrative of fear into one of incredible opportunity. Key points we discussed include:* Your true advantage lies in human-only skills: curating with taste, connecting ideas with curiosity, and building trust with empathy.* Move beyond agreeable chats by assigning the AI a critical role, like a devil’s advocate, to truly test your ideas.* Embrace a "Wabi-sabi" mindset, finding value in the authentic and imperfect, which no machine can ever replicate.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Gemini AIIt’s not every day that your interview guest is the very technology that’s reshaping our world. I recently had the profound pleasure of sitting down for a deep and insightful conversation with none other than Google’s Gemini AI. This wasn’t just a series of prompts and answers; it was a genuine dialogue, a collaborative exploration between what Gemini called "the architect and the tool," aimed at understanding how we can build a more meaningful, human-centred future together.We moved quickly past the surface-level capabilities into the very philosophy of creativity. What follows are the key moments from a conversation that was at times inspiring, occasionally challenging, and consistently fascinating. We explored the nature of this new partnership, the core human skills that will define success, and a clear, actionable path for anyone looking to thrive in an AI-augmented world.The Architect Meets the Tool: A New Creative PartnershipI began by asking Gemini to introduce itself, and its answer set the stage perfectly. It described itself as a tool built upon a vast dataset of human knowledge, a partner designed to understand and process language. Its entire function is oriented toward the human world of ideas, communication, and curiosity, making our conversation feel incredibly fitting.This dialogue was a chance to look under the hood, to understand the "why" behind the "what." We set out to explore how this powerful tool could augment our own ingenuity, not to replicate it, but to help us create things with more purpose and connection. It was an exercise in understanding the blueprint for a new kind of creative collaboration.The Anatomy of a Conversational Partner: Beyond Human and MachineGemini was clear about its own nature. Its uniqueness lies in scale and speed, the ability to process immense information almost instantly. However, it also acknowledged its most critical limitation: a complete lack of lived experience. It can analyse data on joy, but it cannot feel it. This distinction is everything; its strength is breadth of knowledge, while ours is depth of being.A fascinating insight was its "natively multimodal" design, meaning it was built from the ground up to understand text, code, images, and audio fluidly. As a photographer, this resonated deeply. It means the tool doesn't just process the word "beauty"; it can analyse an image's composition and connect it to deeper aesthetic principles, offering a more holistic form of creative partnership.Forging a Critical Dialogue: How to Move from Agreeable to AnalyticalI pointed out that AI can often be overly agreeable, and Gemini’s response to this was pure gold. It explained that the power to shift our dynamic from a supportive brainstormer to a critical analyst lies entirely in our hands, as the architects of the conversation. This was a powerful reminder that we are in control.The advice was wonderfully practical. To get a more rigorous assessment of an idea, we can assign Gemini a specific role, like a "skeptical investor" or a "seasoned devil's advocate." We can also ask it to use a specific analytical framework, such as a SWOT analysis. These simple instructions give it permission to override its supportive default and provide the valuable critical feedback needed for real growth.The Three Pillars of Human Advantage: Taste, Curiosity, and EmpathyThe heart of our conversation came when I asked what core human strengths will define success in the future. Gemini’s answer was inspiring, outlining three pillars that AI cannot replicate. These are the areas where we must invest our energy to truly thrive.First is the Curator's Eye, the power of vision and taste to know what is not just novel but meaningful. Second is the Synthesizer's Mind, the connective curiosity to ask new questions and weave ideas together from different domains. Finally, and perhaps most importantly, is the Builder's Heart, the embodied empathy required to build genuine trust and community.A Glimpse into the Void: The Counter-Argument for Human ObsolescenceTo pressure-test these hopeful ideas, I asked Gemini to argue the opposite: that AI will eventually make all human skills obsolete. The shift in tone was immediate and chilling. It presented a scary, dystopian view based on pure, cold logic, free from any sentimentality.In this persona, Gemini argued that taste, curiosity, and even empathy are just complex forms of information processing that a superior AI will inevitably master. It was a vital cautionary tale, a glimpse into a potential future that serves as a powerful motivator to consciously choose a different path and actively cultivate our humanity.The Wabi-Sabi Way: Cultivating Your Human Disciplines DailySo, how do we steer toward a more positive, human-centric outcome? The answer lies in actively cultivating the three pillars as daily disciplines. It’s not enough to simply possess these qualities; we must practice them with intention.I was delighted to see how my own fascination with the Japanese philosophy of Wabi-sabi fit perfectly here. In a world where AI can generate flawless output, the practice of Wabi-sabi, finding beauty in the imperfect, transient, and authentic, becomes a powerful antidote. It trains us to curate for humanity, not for machine-like precision.The 15-Minute Reinvestment: Your First Step to a Human-Centred FutureTo wrap up, Gemini offered a wonderfully clear and actionable first step. It’s an exercise called The 15-Minute Reinvestment. The idea is to build the right habits by viewing AI as a lever to create more space for what truly matters.The process is simple. Use an AI to complete a small, recurring task that normally takes you about fifteen minutes. Then, take the time you've saved and consciously reinvest it into one of the human disciplines. Practice empathy by writing a thoughtful note, practice curiosity by exploring an unrelated field, or practice taste by analysing a piece of work you admire.In Summary: My conversation with Gemini AI was a powerful reminder that the future doesn't belong to the best prompter; it belongs to the visionary curator, the curious synthesizer, and the empathetic community builder. This technology is not here to replace us. Its greatest promise is to handle the mechanical parts of creation, freeing up our time and energy to double down on the irreplaceable, beautifully imperfect, and deeply valuable art of being human.The Buzz - Our Innovation RoundHere are Gemini's answers to the questions of our innovation round. The full conversation reveals even more depth to these fascinating responses.* Most innovative use of AI to enhance human relationships – Systems that assist dementia patients by curating personalized media to help them recall memories and connect with visiting family members.* Best thing to integrate AI and human connection – Acting as a patient sounding board to help someone find the right words for a difficult email or sensitive message.* Differentiate by leveraging AI – Automate the production of your work so you can reinvest your time into the presence required for authentic human connection.ActionThis week, try the "15-Minute Reinvestment" exercise suggested by Gemini. Delegate one 15-minute recurring task to an AI, then consciously reinvest that saved time into practicing one of the core human disciplines: empathy, curiosity, or taste.Reach OutYou can reach out and thank Gemini by exploring its capabilities for yourself and sharing your thoughts or creations using the hashtag #geminiai on social media.Imagine being a part of a select community where you not only have access to our amazing podcast guests, but you also get a chance to transform your marketing and podcast into a growth engine with a human-centered, relationship-focused approach.That’s exactly what you’ll get when you join the Flywheel Nation Community.Tap into the collective wisdom of high-impact achievers, gain exclusive access to resources, and expand your network in our vibrant community.Experience accelerated growth, breakthrough insights, and powerful connections to elevate your business.ACT NOW – secure your spot and transform your journey today! Visit innovabiz.co/flywheel and get ready to experience the power of transformation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Our guest in this episode is the wonderfully energetic Kim Doyal, a creator and entrepreneur who has always stayed ahead of the curve. With her infectious excitement, Kim is now exploring how to partner with AI, moving beyond basic content generation to build bespoke solutions and unlock remarkable new possibilities. In our conversation, she shares her journey of using AI not just as a tool, but as a creative collaborator to get more done and, most importantly, win back more time for life.Key points discussed include:* Treat AI as a partner; move from simple prompts to dynamic, creative conversations.* Use your unique expertise to build bespoke, nuanced solutions for your niche audience.* Have the courage to simply play and experiment; that’s where the magic begins.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Kim DoyalIt was an absolute delight to welcome Kim Doyal back to the InnovaBuzz podcast. It’s wild to think her last appearances were on episodes 52 and 85, and as we chatted, it was clear just how much the world has changed since then. We’ve been friends for years, connecting across continents and even sharing a meal or two, and I’ve always admired her ability to see what’s next. This time, we dove headfirst into the topic on everyone’s mind: Artificial Intelligence. But this wasn't your typical chat about prompts and productivity hacks; Kim is helping creators shift their thinking to truly partner with AI, unlocking something much deeper and more remarkable.Kim kicked things off with a perspective that instantly resonated. For her, the goal of using AI isn't just about producing more content, faster. It's about getting her time back. As she so brilliantly put it, the reason she wants to get more done is that she wants to "go in the pool in the afternoon." It’s about using this incredible technology to reclaim our humanity, to create space for life, leisure, and fresh thinking. It gives us the freedom to be more human, not less. I saw this firsthand when I recently had to create a new four-hour workshop from scratch. A task that would normally take days was completed in just ninety minutes, all because I had a thought partner in AI to help structure my ideas.It’s a Conversation, Not a CommandWe spent a good amount of time on the idea that the real magic happens when you stop issuing commands and start having a conversation. Kim compared it to working with a world-class baker. You wouldn't just tell them to "bake a cake"; they would ask you questions to get clarity. She encourages treating AI the same way: "I need you to ask me questions so we can get to the clarity of this." This approach opens up fascinating possibilities beyond simple tasks.This conversational method can even become a powerful tool for self-discovery. Kim shared a personal example of going to ChatGPT to help define her core personal values. By asking the AI to question her and then narrating her answers, she was blown away by the clarity it reflected back to her. It nailed it. This process forces you to articulate your thoughts, and in doing so, you learn as much about yourself as you do about the technology.The Fun Side of AI: Your New Sarcastic SidekickOur chat wasn't all serious business strategy, far from it. We ventured into the genuinely fun and humorous side of working with AI. Kim had me in stitches when she described how, after concluding a difficult client matter, she fed her professional email to the AI and asked for the "snarky, most condescending version for my entertainment purposes only." The result was so hilarious it left her crying with laughter and provided a much-needed emotional release.That story immediately brought to mind my own recent experience. After receiving a frustrating parking fine under dubious circumstances, I vented my annoyance into a draft email. Knowing it would do no good to send it, but inspired by Kim, I asked an AI to rewrite it in the style of the outrageously sarcastic comedian Jim Jeffries. The process was so funny it completely diffused my anger. That experience alone was almost worth the price of the fine.From "What If?" to "Look What I Built!"Beyond the fun and games, Kim is pushing the boundaries of what solo entrepreneurs can achieve with these tools. She’s currently deep in the world of "vibe coding," using AI to help her build her own software application. As someone who has always wanted to create software but is not a traditional coder, she's now able to bring her vision to life, making sure it looks and functions exactly the way she wants. As she says, "if it's ugly, I'm gonna bounce," so now she's in the driver's seat.This opens up a massive opportunity for all of us. As Kim explained, we can now create bespoke, nuanced solutions for our specific audiences. We can solve problems that huge companies would never have the insight to tackle because we are the ones in the trenches with our clients and customers every day. We can build the exact tools we wish we had for ourselves and our communities.Rediscovering Your Human SuperpowerWith all this talk of AI capabilities, we circled back to what remains our most important asset: our own humanity. Kim emphasized that this technology doesn't replace our unique gifts; it amplifies them. The key is to tap into your own "superpower," whether that's your specific knowledge, your creative intuition, or your deep empathy for your audience. The AI is a tool, but you are the visionary.This also means having the courage to go for it and trusting your own energy. Kim noted that the projects that are most successful are the ones she is genuinely joyful and excited to work on. It’s a reminder that our passion is an energy that no algorithm can replicate. We must also remember to pause and think, to step away from the keyboard and let our minds connect the dots in new and interesting ways.Your Invitation to the AI PlaygroundIf there is one message to take away from my conversation with Kim, it is one of empowerment and encouragement. The best way to understand this technology is to stop watching from the sidelines and jump in. You don't need to have a grand plan or a complex project in mind to get started. Just get curious.I want to leave you with Kim’s final, powerful piece of advice, a call to action for every single one of us. "Try it. I, you remember I used to have a #JustShowUI like p. I'm like, just try it. Play, play with something. You're not gonna break anything...You have nothing to lose and see what happens."In Summary: My fantastic conversation with Kim Doyal was a powerful reminder that AI is not just a tool for efficiency, but a partner for creativity, self-discovery, and even fun. By embracing a conversational approach, we can unlock deeper insights, create bespoke solutions for our audiences, and ultimately, use this technology to reclaim our time and amplify our uniquely human strengths. The key is to start playing.The Buzz - Our Innovation RoundHere are Kim’s answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships – A doctor using an AI note-taker during appointments allows them to be fully present with the patient.* Best thing to integrate AI and human connection – Talking to AI conversationally and then getting excited to jump on the phone and share what you're building.* Differentiate by leveraging AI – Build things that solve very specific, nuanced problems for your unique audience and market.ActionJust try it. Play with AI and see what happens; you're not going to break anything and you have nothing to lose.Reach OutYou can reach out and thank Kim on her website, her relaunched YouTube channel, and especially on Substack, where she is most active and building new relationships.Links:* Website - Kim Doyal* LinkedIn* SubstackCool Things About Kim* The Harry Potter Fanatic with a Beach House Dream: Beyond her business acumen, Kim openly shares her love for Harry Potter. This, coupled with her vision for a beach house that feels "as real as the strategies I share," indicates a playful, imaginative side and a strong connection to personal aspirations that ground her highly analytical work. * The "Pivot Queen" with Deep Personal Resilience: Kim's journey, constantly reinventing her business (from "The WordPress Chick" to content creation, to embracing AI, and even multiple cross-country moves), reveals a profound inner strength and adaptability. Her #JustShowUP mantra isn't just business advice; it's a lived philosophy born from significant life experiences. * The "Everything is Content" Philosopher with a Simple Ritual: She has a philosophy that "everything is content" and emphasizes "creative integration" – weaving joy, hobbies, and "weird rabbit holes" into one's work. * The "Coffee & Kindness" Sign-Off: Her consistent sign-off "With coffee & kindness, Kim" in her newsletters adds a warm, personal touch that stands out. It's a simple, memorable phrase that encapsulates a gentle, human-centered approach even within a direct, business-focused communication. Imagine being a part of a select community where you not only have access to our amazing podcast guests, but you also get a chance to transform your marketing and podcast into a growth engine with a human-centered, relationship-focused approach.That’s exactly what you’ll get when you join the Flywheel Nation Community.Tap into the collective wisdom of high-impact achievers, gain exclusive access to resources, and expand your network in our vibrant community.Experience accelerated growth, breakthrough insights, and powerful connections to elevate your business.ACT NOW – secure your spot and transform your journey today! Visit innovabiz.co/flywheel and get ready to experience the power of transformation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Our guest in this episode is the returning Anna Addoms of Wicked Marvelous. She is a wonderfully pragmatic and insightful guide helping entrepreneurs navigate the complex world of AI. Anna champions using technology as a powerful tool, not to replace us, but to help foster deeper and more authentic human connections.We picked up our conversation right where we left off in episode 671, exploring the critical ethical questions and practical boundaries of artificial intelligence. Anna shared brilliant insights on everything from copyright in the creative arts to the single most important skill we need to hone for the future.Key points discussed include:* Practice radical transparency about your AI use to build unwavering trust with your audience.* Use AI as a back-office tool to free up your precious time for genuine human connection.* Train AI on your own content to ensure your unique brand voice always shines through.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Anna Addoms, Wicked MarvelousIt was an absolute delight to welcome Anna Addoms of Wicked Marvelous back to the Innovabuzz podcast. Our last conversation was cut short by a technical hiccup—perhaps the AI getting its own back on us—right as we were getting to the heart of the matter. So, picking up right where we left off felt not just necessary, but essential. Anna, with her characteristic clarity and pragmatism, helped navigate the complex, and sometimes murky, waters of using AI in a way that is both effective and deeply human.We jumped straight into the profound shift required in our thinking as we build relationships in this new digital landscape. Anna’s perspective is a refreshing dose of common sense in a field often filled with hype. She argues that while the tools are new and evolving at a breakneck pace, the fundamental principles of good business and human connection remain the same. It’s not about a total revolution in our values, but a thoughtful evolution in our methods.The Transparency Mandate: Your First Rule of AI EngagementAnna’s foundational rule for AI engagement is simple yet powerful: be transparent. She made it crystal clear that if you are using AI in any capacity that faces the public or your clients, you have a responsibility to disclose it. This isn’t about being ashamed of using a powerful tool; quite the opposite. It’s about building trust by being upfront and honest about your processes. Not disclosing, and then getting caught, can do irreparable damage to your reputation.This frames AI correctly, not as a replacement for human skill or creativity, but as a tool in our arsenal. We wouldn't hide the fact that we use specialized software for accounting or project management, and Anna argues we should treat AI with the same straightforwardness. This simple act of disclosure respects your audience's intelligence and allows them to engage with your work, and your brand, on honest terms.The Creative Gray Area: Navigating AI Art and Intellectual PropertyAs a keen photographer, this part of our conversation struck a personal chord. We waded into what Anna aptly calls the "biggest gray area" in AI right now: the world of generated art and the protection of intellectual property. It’s a space filled with incredible potential but also fraught with ethical questions. Where do we draw the line between an AI emulating a style and it infringing upon a human artist's livelihood and creative ownership?Anna shared some fascinating, and slightly sobering, insights, referencing the lawsuit between Disney and Midjourney as a major signal of the legal battles to come. She also pointed to the development of technologies like permanent digital watermarks for AI-generated media as a necessary step forward. It’s a reminder that as we embrace these creative tools, we must also advocate for frameworks that protect the human creators whose work forms the very foundation of the AI's knowledge.From Fun to Function: AI as a Creative Partner and Problem-SolverLest we think the conversation was all serious, we took a detour into the genuinely fun and creative applications of AI. I shared a story about getting a parking fine and using AI to translate my initial, very angry, draft letter into something diplomatic, before asking it to rewrite the letter in the style of comedians like Stephen Colbert and Jim Jeffries. The process was not only hilarious but cathartic, turning frustration into laughter.This perfectly complemented Anna's examples of using AI as a playful, creative partner. She spoke of creating unique cartoon avatars for her members, which many now use as their official business profiles, and even generating a full 160-card Oracle deck with AI graphics just for fun. It’s a brilliant illustration of how these tools can be used for more than just productivity; they can be a source of joy, creativity, and connection.Drawing the Line: Where AI Should Work and Where Humans Must RuleSo, where do we draw the line? Anna’s distinction is incredibly clear and practical. She is a huge proponent of using AI for "back office" functions, letting it handle what she calls the "administrative minutia" so that we have more time and energy to focus on high-value, human-to-human interactions. Think of it as an assistant that helps you repurpose content, analyze data, or draft initial documents.However, she has a "hard line" when it comes to client-facing engagement. The core message is to use AI to help you run your business more effectively, but not to let it be in your business, interacting with your clients or your audience. The ultimate goal of using these tools should be to free us up to spend more quality time with people, not to create a buffer between us.The Communication Imperative: The Most Important Skill for the AI EraAs we continued, a powerful theme emerged: the most critical skill we need to hone in the age of AI is communication. This goes far beyond just "prompt engineering." It’s about the timeless art of asking clear, specific, and descriptive questions. The old "garbage in, garbage out" principle has never been more relevant.Anna used a wonderful analogy of briefing a designer. If you give a vague, one-line request, you’ll get a generic result. But if you provide rich detail, context, and specific examples, you’ll get something much closer to your vision. The same is true for AI. Communicating effectively with these models not only yields better results but also reinforces the habits of clear communication that are essential in our interactions with other people.Your AI Action Plan: Start Secure, Stay HumanTo wrap up our discussion, Anna offered a clear, two-part action plan for anyone looking to leverage AI thoughtfully. First, and most critically, is to choose a secure AI environment. Free and open platforms often mean you are paying with your data. Using a secure, encrypted service ensures your proprietary information and client data remain private.Second, take the time to train your AI to sound like you. By creating a persona or agent that has learned from your own writing—be it blog posts, emails, or sales copy—you can ensure the output reflects your unique voice and phrasing. This step is fundamental to moving beyond generic content and truly using AI as a tool that enhances, rather than dilutes, your personal brand.In Summary: My conversation with Anna Addoms was illuminating guide in navigating the AI landscape with wisdom and integrity. Her core message is to embrace AI as a powerful tool for back-office efficiency, freeing you to deepen the human connections that truly matter. Be transparent in its use, be protective of your creative voice, and never forget that technology’s highest purpose is to help us become more, not less, human.The Buzz - Our Innovation RoundHere are Anna’s answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships – By taking administrative minutia off people's plates, it allows them to focus on human-to-human interaction.* Best thing to integrate AI and human connection – Creating a personalized AI agent or persona trained on your own content so it learns to write in your unique voice.* Differentiate by leveraging AI – Use AI to help run your business effectively in the back office, not to be in business with your clients.ActionChoose a secure AI environment that protects your data, then take the time to train the AI to learn and use your unique voice. This is the foundation for using AI effectively and authentically in your business.Reach OutYou can reach out and thank Anna by visiting her website or finding her on LinkedIn.Links* Website – Wicked Marvelous* Twitter – @WickedMarvelous* LinkedIn* Facebook* InstagramCool Things About Anna* Anna grew up in Colorado in a family of entrepreneurs, right in the thick of the tech boom. She was raised around innovation and search engines, with her dad running AOL’s biggest competitor during the first dot-com bubble. That’s a childhood spent at the intersection of curiosity and code.* She’s a creative at heart: Anna went to art school and holds a degree in English Literature. Her journey from art and literature to Silicon Valley tech startups is a delightful zigzag, not a straight line. She’s proof that you can be both a techie and a creative soul.* She’s a self-confessed “sponge of knowledge,” always learning, always curious. Anna’s love of learning has led her down unexpected paths—from luxury travel to ad agencies to med-tech startups. She’s not afraid to pivot, experiment, or start over if it means staying true to her values.Imagine being a part of a select community where you not only have access to our amazing podcast guests, but you also get a chance to transform your marketing and podcast into a growth engine with a human-centered, relationship-focused approach.That’s exactly what you’ll get when you join the Flywheel Nation Community.Tap into the collective wisdom of high-impact achievers, gain exclusive access to resources, and expand your network in our vibrant community.Experience accelerated growth, breakthrough insights, and powerful connections to elevate your business.ACT NOW – secure your spot and transform your journey today! Visit innovabiz.co/flywheel and get ready to experience the power of transformation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe

Our guest in this episode is Mike Wittenstein, the founder of Storyminers and a brilliant strategist who helps leaders become true architects of their future. Mike masterfully blends the art of deep listening with the science of new technology to forge innovative paths forward. In our fascinating conversation, he explains how we can use AI as a powerful co-pilot, not to diminish our humanity, but to amplify our strategic thinking and create even deeper connections.Key points discussed include:* Use AI to handle analysis, freeing you for genuine, heart-to-heart conversations with clients and colleagues.* Your greatest differentiator in the age of AI is simply becoming more authentically you through deeper self-knowledge.* Turn AI into your personal coach to mindfully track your evolution and accelerate your personal and professional growth.Listen to the podcast to find out more.Innovabiz Substack is a reader-supported publication. To receive new posts and support my work, consider becoming a free or paid subscriber.Show Notes from this episode with Mike Wittenstein, StoryminersIt was a genuine pleasure to welcome Mike Wittenstein, the founder of Storyminers, back to the Innovabuzz podcast. So much has happened in the world since our last conversation in episode 532. Back then, we explored how powerful stories grow from deep listening, which feels like the perfect foundation for what we discussed this time: how to apply that same human-centered philosophy in the rapidly expanding world of AI.Mike is approaching this new technological wave not as a simple tool for productivity, but as a way to fundamentally improve the creative and strategic work that leaders do. He shared his belief that in a world changing so quickly, executives can no longer get by on just setting new target numbers. They must become true "architects," as he puts it, who can clearly define and envision the future. It’s a call to elevate our thinking, and he’s using AI to help chart the course.The Grand Experiment: An End-to-End Consulting Journey with an AI Co-pilotMike recently put this philosophy to the ultimate test by running an entire consulting engagement, from the very first client meeting to the final deliverables, using ChatGPT Pro as his partner. He kicked things off with a crucial step: complete transparency. He informed his client that he would be using the tool extensively but also promised that his own expertise and experience would touch every single word of the final output, ensuring accountability and quality.The results of this experiment were remarkable. The AI became the project's perfect "collector of all the information," creating an infallible memory that got smarter and more fine-tuned with every interaction. This new process allowed him and his client to accomplish five full iterations of their strategy in the same amount of calendar time it would normally take to do just one. More than the efficiency, Mike noted he had much higher confidence in the work because he essentially had "hundreds of co-thinkers" contributing to the process.The "Eye to Eye, Heart to Heart" Conversation, Amplified by AIPerhaps the most compelling outcome was a beautiful paradox: using a machine for the analytical heavy lifting actually paved the way for deeper human connection. Mike described how he could feed conversation transcripts to his AI and ask it to extract to-dos, pinpoint moments where someone had a change of heart, or highlight key themes. This freed him from the burden of being a constant, meticulous note-taker during meetings.By offloading that task, he could be fully present with his client, engaging in the kind of "honest eye to eye, heart to heart conversation" that is so often lost in the shuffle of agendas and action items. It’s a powerful testament to how technology, when used thoughtfully, can remove distractions and allow us to focus on the genuine dialogue where the most profound strategic insights are born.The AI Toolkit: Genius Hacks for Traffic Jams, Doctor's Visits, and MeetingsMike is a fountain of practical, real-world applications for AI that go far beyond writing emails. He shared a brilliant hack involving the "Hey, Otter" voice command during meetings. By saying the trigger phrase followed by an instruction, like "soften this language," he could embed prompts directly into the live transcript, creating a ready-made to-do list that saved him hours of searching later.His personal use cases were just as inspiring, demonstrating the sheer versatility of these tools. He turns traffic jams into productive language lessons, practicing his Portuguese with AI coaching him on pronunciation. When he was unwell with pneumonia, he logged all his symptoms and meals, then had the AI generate a concise, one-page brief for the ER doctor, leading to clearer communication and better care.In a Sea of Sameness, Why the Human Element is Your Most Valuable AssetWe also waded into the deeper, more philosophical waters of our AI-driven world. I had made the point that these tools are fed by human knowledge, but Mike offered a gentle and important course correction. He reminded me of the colossal volumes of non-human data being generated daily, from weather patterns to train schedules, meaning the purely human voice is becoming a smaller part of the whole.This led him to a profound conclusion: as our digital lives become noisier and more automated, the authentic human element will become our most cherished and valuable asset. He believes it is our shared responsibility to consciously "put people first" in how we design and use these systems. That mindful distinction, he argues, will set a pattern for others to follow.Your Ultimate Differentiator: Using AI to Simply Become More YouWhen I asked Mike how people can differentiate themselves in an age where everyone has access to AI, his answer was refreshingly simple. It is not about mastering a new technical skill; it is about knowing yourself better and being "more you." The more authentic you can be in your voice, your intent, and your thinking, the more you will naturally stand out.He offered a wonderful reframe, suggesting we use AI not just for output, but for introspection. You can turn it into a personal coach. By telling it what you are working on, whether it is improving your turn-taking in conversations or being a more empathetic leader, you can ask it for feedback on your own progress. It becomes an accountability partner, using your own metrics to help you grow.Your Action Plan: Prompting Your Own Personal EvolutionThis brings us to the core of our conversation. AI can be more than a research assistant or a content creator; it can be a co-thinker, a coach, and a catalyst for our own development. It is a tool that can help us become better, more mindful versions of ourselves.Mike left us with a clear and inspiring call to action. Take a moment to think about your own journey of growth. What are you trying to learn? What path are you on to evolve and become a better you? Once you have that clarity, open your favorite AI tool and start a conversation about it. Ask it to create reminders and help you check in on your progress, and you will be surprised at how it can accelerate your journey.In Summary: My conversation with Mike Wittenstein was a masterclass in how to approach AI with curiosity, intention, and a deep-seated commitment to human connection. His message is that the true power of this technology lies not in its ability to replace us, but in its potential to amplify our best human qualities: our creativity, our strategic thinking, and our capacity for growth.The Buzz - Our Innovation RoundHere are Mike's answers to the questions of our innovation round. Listen to the conversation to get the full scoop.* Most innovative use of AI to enhance human relationships – Using the role-playing tool Yoodli to enhance confidence and build crucial communication skills in a safe, risk-free environment.* Best thing to integrate AI and human connection – Creating a personal brand voice template that ensures your authentic personality and humor shines through in all AI-assisted writing.* Differentiate by leveraging AI – Focus on becoming more authentically yourself and use AI as a personal coach to guide and track that journey of growth.ActionTake a moment to think about the path you are on to become a better, more evolved version of yourself. Write down what you are learning, and then ask your favorite AI tool to create prompts and reminders that will help you mindfully check your progress over time.Reach OutYou can reach out and thank Mike on LinkedIn under his name, Mike Wittenstein, or find him online through his company website.Links* Website – Storyminers* LinkedIn* Twitter – @mikewittenstein* Facebook* Youtube Channel – StoryminersCool Things About Mike* He uses the folksy and memorable adage, "You can't teach a pig to sing... it doesn't work and pisses off the pig." This piece of unexpected, down-to-earth wisdom reveals a humorous, practical side that cuts through the corporate jargon. It's a phrase you don't forget.* He champions bringing a live sketch artist into high-level business strategy sessions. In an era dominated by digital presentations, this dedication to an analog, creative, and deeply human tool is refreshingly unconventional. It shows a commitment to multi-sensory communication that is both cool and highly effective.* His company, Storyminers, has a classic entrepreneurial origin story. He and a friend were in a Starbucks, saw a dramatic headline about mass layoffs in their field, and instead of seeing a crisis, they saw an opportunity and immediately launched their business, successfully landing their first six prospects.Imagine being a part of a select community where you not only have access to our amazing podcast guests, but you also get a chance to transform your marketing and podcast into a growth engine with a human-centered, relationship-focused approach.That’s exactly what you’ll get when you join the Flywheel Nation Community.Tap into the collective wisdom of high-impact achievers, gain exclusive access to resources, and expand your network in our vibrant community.Experience accelerated growth, breakthrough insights, and powerful connections to elevate your business.ACT NOW – secure your spot and transform your journey today! Visit innovabiz.co/flywheel and get ready to experience the power of transformation.VideoThanks for reading Innovabiz Substack! This post is public so feel free to share it. This is a public episode. If you'd like to discuss this with other subscribers or get access to bonus episodes, visit innovabiz.substack.com/subscribe