#683 Performance Excellence and Building a Premier Community with Polly Walker, Henderson, NV

Join the GovLove co-hosts as they celebrate GovLove turning 10 years old! It has somehow been 10 years of sharing local government stories from across the country. The co-hosts reflected on those years and the growth of the podcast and then shared their hot takes for what local government will be like when GovLove turns 20 years old. We want to hear from you! What do you think local government will look like in 10 years? Call the GovLove hotline and tell us (720) 282-1752‬. Your answer will be used in a future episode. Hosts: Ben Kittelson, Lauren Palmer, Dan Bolin, Rafael Baptista, and Meredith Reynolds

Dylan Russell, the Executive Director of Lead for North Carolina and Faculty Lead for Public Service Matters at the UNC School of Government, joined the podcast to talk about connecting young leaders to local government service. He shared his experience starting Lead for America and placing recent graduates in fellowships. He also discussed how local governments can support and retain talent as well as how local government and prospective fellows can get involved in the fellowship program. Host: Meredith Reynolds

Polly Walker, Director of Organizational Performance and Innovation for the City of Henderson, Nevada joined the podcast to discuss the City's achievement of earning the Malcolm Baldrige National Quality Award. She talked about why the City chose to go after the award, building buy-in to the journey, and the organizational changes the process led to. She also shared her journey from entry level employee to department director, the City's emphasis on customer service, and how the City is still striving for excellence. Host: Ben Kittelson

Two guests joined the podcast to talk about the Bloomberg Philanthropies What Works Cities Certification program. Rochelle Haynes is the Managing Director for What Works Cities Certification at Results for America and Carrie Bishop serves as Data Initiative Lead for the Government Innovation Program at Bloomberg Philanthropies. They shared examples of local government problems solved through data analysis, what can hold cities back in their data journey and use cases for artificial intelligence in local government. Host: Lauren Palmer

Brooks Williams, City Manager for the City of Ferris, Texas joined the podcast to discuss his passion for public service and building a responsive government. He shared how he transformed the City of Ferris into a results-driven local government and how they measure operating efficiency. He discussed his thought provoking LinkedIn posts on local government leadership and public service. He shared his views on the role of local governments in tragedy and the importance of community. Host: Ben Kittelson

Kellye Mazzoli, Founder & City Executive Coach at City Boss Coaching joined the podcast to discuss coaching those who lead our communities. She shared her transition from local government to coaching, what her coaching sessions entail, and how she stays up to date with the local government industry and how she keeps her edge to provide services to your clients. Host: Meredith Reynolds

Scott Markley, Research Director for the National Zoning Atlas joined the podcast to discuss land use planning and residential segregation. He shared the Connecticut origins of the National Zoning Atlas, what the data is telling us, and how communities can utilize the atlas. This episode was recorded at the Missouri City-County Management Association 2025 Annual Conference. Host: Lauren Palmer

Michael Jordan, the City Administrator for the City of Portland, Oregon, joined the podcast to discuss Portland's transition to a new form of government. He talked about the voter apporved change in 2022 and the work that went into preparing the organization for its first elections under the new form of government in 2024. He shared how the transition occurred, unexpected challenges during the transition, and how City Council members are adapting to their new roles. He also discussed his career path and what he has learned about managing change through this process.  Host: Ben Kittelson

Kim Nakahodo, a 2025 ELGL Top Influencer and Deputy City Administrator for the City of North Kansas City, Missouri joined to podcast to discuss her journey in local government. She shared the value of professional organizations and the importance of empowering and engaging youth. She also talked about the impact of losing a police officer in the line of duty and creatively involving the public in the budgeting process. This episode was recorded at the Missouri City-County Management Association 2025 Annual Conference  Host: Lauren Palmer

Glen Cole, the Assistant City Manager and Community Development Director for City of Rolling Meadows, Illinois joined the podcast to discuss intoxicating hemp regulation at the local government level. He shared how intoxicating hemp is different than recreational marijuana and the lack of state regulation related to intoxicating hemp. He also discussed how local regulation was implemented in Rolling Meadows. Host: Dan Bolin