CISA instilling a customer-centric approach down to the program level

Anja Allen, a principal at EY, said the internal rollout of Microsoft Copilot offered insights into what goes into successful AI implementations.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Rob King, the chief data officer at the Energy Department, said a new data strategy and implementation plan will set the tone for using AI in the future.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jeff Bristow, government and public sector technology lead at EY, said agencies should lean into cloud, automation and AI capabilities.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

The Office of the National Coordinator for Health IT in HHS is providing seed funding for prototypes and pilots for hospitals and other healthcare providers to test approaches take advantage of technologies that serve all patients equally.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Marseta Dill, the deputy chief data officer for the Federal Aviation Administration, said her office is creating efficiencies, including shared services and automated tools, to help employees use and manage data more effectively.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Andy Ho, the senior manager for data and analytics at EY, said as agencies continue to collect and analyze more and more data, they need to put the processes and technologies in place to ensure value.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jackie Taylor, the US government public sector alliance leader for EY, said agencies need to break down siloes and remove collection blinders to take better advantage of health and equity data.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Jonathan Kraden, the section chief for customer experience in the cybersecurity division of the Cybersecurity and Infrastructure Security Agency at DHS, said by understanding their customers, they can ensure their services are used successfully.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Arlene Joyner, the deputy assistant secretary and director of the Office of Industrial Base Management and Supply Chain for the Administration for Strategic Preparedness and Response at the Department of Health and Human Services, said data initiatives are helping understand where supply chain shortages are happening.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.

Chris Gianutsos, the managing director for digital at EY, said agencies need to take an outside in point of view when reimaging how they serve their customers.See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.