The Fitness Founders Podcast podcast

Fred Hoffman Talks About Customer Service in the Digital Age

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Fred Hoffman is an international fitness expert and consultant based in Paris, France. He is the owner of Fitness Resource Consulting Services.

 

Back in July Fred joined us to talk about what makes a great customer service, how different digital customer touchpoints and channels work and how customer service strategies differ from market to market.

 

Connect with Fred here: https://www.linkedin.com/in/fredhoffman/?originalSubdomain=fr

 

This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/

Fler avsnitt från "The Fitness Founders Podcast"

  • The Fitness Founders Podcast podcast

    Fred Hoffman Talks About Customer Service in the Digital Age

    31:40

    Fred Hoffman is an international fitness expert and consultant based in Paris, France. He is the owner of Fitness Resource Consulting Services.   Back in July Fred joined us to talk about what makes a great customer service, how different digital customer touchpoints and channels work and how customer service strategies differ from market to market.   Connect with Fred here: https://www.linkedin.com/in/fredhoffman/?originalSubdomain=fr   This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/
  • The Fitness Founders Podcast podcast

    Todd Wadler Talks to Us About the Key Lessons Learned From Growing a Fitness Franchise

    40:12

    Todd Wadler is a former investment banker and is the co-founder of BoxUnion and the current CEO of Title Boxing.  Todd talks to us about starting BoxUnion, how he grew it into a profitable business, and how he applied the lessons he learned to over 150 franchise locations with Title Boxing. Connect with Todd here: https://www.linkedin.com/in/todd-wadler-85513a18/ This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/
  • The Fitness Founders Podcast podcast

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  • The Fitness Founders Podcast podcast

    Josh Biro Tells Us About the Simple Secret to Making Your Sales Pitch Successful

    49:44

    Josh will be speaking at #Glocon2021 which brings together the best minds in the industry to help you navigate the world post pandemic. Sign up here: https://www.eventbrite.ie/e/glocon-2021-tickets-158559464627 Josh Biro is the founder of The Yogapreneur Collective, an ethical business coaching program for purpose driven yoga studios. In this episode Josh talks about focusing on the core vision of your studio, why value is the key to your pricing and the simple secret to making your sales pitch successful. Connect with Josh here: https://www.instagram.com/joshbiro Find The Yogaprenuer Collective here: https://joshbiro.com/the-yogapreneur-collective/ This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com
  • The Fitness Founders Podcast podcast

    David Marquet Talks About Building an Empowering Organization for Your Fitness Business

    28:24

    This week we talk to David Marquet, a retired United States Navy captain and submarine commander, leadership expert and bestselling author of Turn the Ship Around and Leadership is Language. In this episode David describes how he transformed USS Santa Fe into what has been called the most empowering organization ever seen, how to transform your leadership style from telling people what to do to letting people make decisions for themselves and why you need to think about the legacy you want to leave as a business owner Find out more about David and his essential leadership books here: https://davidmarquet.com/ This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/
  • The Fitness Founders Podcast podcast

    April Fisk Talks About Building Culture and Community Within a Fitness Franchise

    32:56

    This week we talk to April Fisk, the CEO of Rockbox Fitness, a boxing inspired boutique fitness franchise based in the US. In this episode, April tells us about what the best franchises do at the highest level of operations, the key qualities of a successful franchisee and the importance of building strong communities within a franchise network. Connect with April here: https://www.linkedin.com/in/april-fisk-08600316/ Check out Rockbox Fitness here: https://rockboxfitness.com/ This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/
  • The Fitness Founders Podcast podcast

    Chris Cooper Tells Us The Proven Formula For A Successful Fitness Business

    44:09

    This week we welcome back Chris Cooper, a gym owner, author and the founder of the fitness business mentorship program Two Brain Business.  In this episode Chris tells us about how gyms were forced to rethink their business models during Covid-19, where fitness operators need to spend their time and money to be successful and he explains the secret behind why you should aim for 150 members when starting out.  Connect with Chris here: https://www.linkedin.com/in/twobrain/?originalSubdomain=ca   Find out more about Two Brain Business here: https://twobrainbusiness.com/   Take a look at their State of The Industry report here:  https://twobrainbusiness.com/research/   Check out this article on Robert Dunbar's research that Chris mentions in the episode: https://www.bbc.com/future/article/20191001-dunbars-number-why-we-can-only-maintain-150-relationships This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/
  • The Fitness Founders Podcast podcast

    Laurie McCartney Talks About Developing Your Business For A Changing Fitness Industry

    30:55

    This week we are joined by Laurie McCartney, who is the President of Global Fitness and Wellness Solutions at Ascend Learning, which includes The National Academy of Sports Medicine (NASM), Athletics and Fitness Association of America (AFAA), Premier Global, ActiveIQ, and ClubConnect. In this episode Laurie talks about the changing role of fitness learning and development, how to add to your toolkit of skills to grow your business and the new opportunities on the horizon for fitness businesses post pandemic. Connect with Laurie here: https://www.linkedin.com/in/laurie-mccartney-1ba1456/ Check out NASM on the following channels: NASM on Facebook https://www.facebook.com/personaltrainers NASM on Instagram https://www.instagram.com/nasm_fitness/ NASM on YouTube https://www.youtube.com/channel/UCjWgUFeyDbeQ3Q_eVCup_7Q This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/
  • The Fitness Founders Podcast podcast

    Debra Strougo and Eric Von Frohlich Talk About Building Row House Into a Successful Boutique Fitness Franchise

    40:40

    This week we talk to Debra Strougo and Eric Von Frohlich, the founders of Row House, an Xponential brand and boutique fitness franchise that offers a low-impact, cardio enhancing, full-body strength workout for all fitness levels. In this episode Debra and Eric tell us about the challenges and successes starting out, how they built the brand from a few locations into a franchise and what the future looks like for the company and the industry as a whole. To to get involved with the Gyms Coalition that Debra mentions in the episode check out this link here: https://gymscoalition.org/get-involved Connect with Debra here: https://www.linkedin.com/in/debrastrougo/ Connect with Eric here: https://www.linkedin.com/in/eric-von-frohlich-7a93b525/ This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/
  • The Fitness Founders Podcast podcast

    Ian Mullane Talks About The New Rules of Engagement for the Fitness Industry

    35:18

    We are joined by Ian Mullane, the CEO of Keepme, an AI-based revenue acceleration CRM for fitness operators. He is also the author of The Fitness Future: Rules of Engagement, a white paper on the future of the fitness industry. Read his whitepaper here: http://bit.ly/TheFitnessFutureFFP Connect with Ian here: https://www.linkedin.com/in/ianmullane/ In this episode Ian discusses some key points from his whitepaper and explains how data-driven personalization can increase retention, the importance of consistency in the member journey and how fitness operators should engage with big tech companies entering the market. This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/
  • The Fitness Founders Podcast podcast

    Adam Zeitsiff Tells Us How Fitness Operators Can Deliver a Winning Hybrid Experience

    32:04

    The week we talk to Adam Zeitsiff, the President and CEO of Intelivideo, which is a digital video platform that helps fitness operators to transform their business into a hybrid model. Adam is also formerly the CEO of Golds Gym and has a wealth of experience in the fitness and technology space. You can connect with him here: https://www.linkedin.com/in/adam-zeitsiff In this episode Adam tells us how to create value for your members with your online offering, how large franchises can empower franchisees within this hybrid model and how to get ahead of the competition with hyper-personalization. This podcast is brought to you by Glofox, a gym software management company. If you are looking to accelerate growth, work efficiently and deliver a well-branded boutique customer experience, check us out at http://www.glofox.com/

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