How Colombia's Brands Train You to Expect Bad Service

Artificial intelligence is transforming customer experience, but are companies focusing on the wrong things?In this keynote from CX Summit 2026, organized by BPro, AI strategist and speaker Tricia Wang explores why the businesses that rely solely on automation and optimization may be setting themselves up for failure. Drawing on history, real-world business examples, and the latest developments in AI, she explains why human insight, context, and what she calls "thick data" are becoming more valuable (and not less) in the age of AI.Watch the video version here: https://youtu.be/86HtH89g8UQFind Tricia WangInstagram: https://www.instagram.com/triciawang LinkedIn: https://www.linkedin.com/in/triciawang Advanced AI Society: https://advancedaisociety.org#CXSummit #BPO #bpo Where to find meWebsite: cognitivebusiness.news/LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/writeCheck out my other YouTube Channels:Loren Moss: https://www.youtube.com/@LorenMossCognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShortsFinance Colombia: https://www.youtube.com/@FinancecolombiaFinance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShortsThe Clerisy: https://www.youtube.com/@theclerisywithlorenmossThe Clerisy Shorts: https://www.youtube.com/@ClerisyShortsEmpleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

AI is transforming customer service, but are companies making things worse instead of better? After attending the CX Summit in Cartagena, I share why so many brands are rushing to replace people with AI, and why that strategy could end up driving customers away. From frustrating chatbots to Colombia's biggest service providers, here's what businesses keep getting wrong—and what great customer experience actually looks like. Do you think AI has improved customer service, or made it more frustrating? Let me know in the comments. #bpro #cxsummit #colombiaWatch the video version here: https://youtu.be/3lVvrmR45ysWhere to find meWebsite: cognitivebusiness.news/LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/writeCheck out my other YouTube Channels:Loren Moss: https://www.youtube.com/@LorenMossCognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShortsFinance Colombia: https://www.youtube.com/@FinancecolombiaFinance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShortsThe Clerisy: https://www.youtube.com/@theclerisywithlorenmossThe Clerisy Shorts: https://www.youtube.com/@ClerisyShortsEmpleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

What does great customer experience leadership look like in the age of AI? At the CX Summit in Cartagena, Colombia, I sit down with customer experience expert Brad Cleveland, founder of ICMI and author of Leading the Customer Experience, to discuss the future of CX, the role of leadership, and why so many companies risk repeating the mistakes of the past.Watch the video version here: https://youtu.be/AnKaXTs3q4gWhere to find meWebsite: cognitivebusiness.news/LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/writeCheck out my other YouTube Channels:Loren Moss: https://www.youtube.com/@LorenMossCognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShortsFinance Colombia: https://www.youtube.com/@FinancecolombiaFinance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShortsE Pluribus Unum: https://www.youtube.com/@OutofmanywebecomeoneE Pluribus Shorts: https://www.youtube.com/@EPluribusShortsEmpleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

Today I’m at the NAB Show 2026 in Las Vegas, one of the biggest events in media and broadcasting, and there’s a lot changing. Walking the floor, you can really see how fast things are evolving. From NDI and IP workflows starting to replace traditional broadcast infrastructure, to smaller and more powerful camera setups, to AI tools that are beginning to automate parts of production and distribution. I'll share what I’m seeing here on the ground, the biggest trends from the show, and what it all might mean for the future of media.Watch the full video here: https://youtu.be/wEfGb4NDy_oWhere to find meWebsite: cognitivebusiness.news/LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/writeCheck out my other YouTube Channels:Loren Moss: https://www.youtube.com/@LorenMossCognitive Business Shorts: https://www.youtube.com/@CognitiveBusinessShortsFinance Colombia: https://www.youtube.com/@FinancecolombiaFinance Colombia Shorts: https://www.youtube.com/@FinanceColombiaShortsE Pluribus Unum: https://www.youtube.com/@OutofmanywebecomeoneE Pluribus Shorts: https://www.youtube.com/@EPluribusShortsEmpleo Bilingüe: https://www.youtube.com/@EmpleoBilingue

At the NAB Show 2026 in Las Vegas, I sat down with Yolanda Fang, Sales Manager of YoloLiv, to take a closer look at the YoloBox Extreme, a compact all-in-one live production system designed to replace a much larger traditional setup.If you're interested in live streaming gear, portable broadcast setups, or the future of creator production tools, this is one to watch. Filmed on the show floor at NAB Show 2026 in Las Vegas.Watch the video version here: https://youtu.be/sFNpTML6E8AWhere to find meWebsite: cognitivebusiness.news/LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/write

At the 2026 NAB Show in Las Vegas, I spoke with Robert Tuchman of Amaze Media Labs to discuss how companies are using podcasts and YouTube to build authority, generate leads, and scale their content strategy. Robert goes over why most podcasts fail to grow, how businesses can turn content into audience acquisition, and the systems top brands use to dominate modern media.Amaze Media Labs works with major companies to produce high-quality podcasts, distribute them across platforms, and grow listeners through targeted technology-driven campaigns. If you’re a business owner, marketer, creator, or anyone interested in the future of media, branding, and audience growth, this interview is packed with insights!Watch the video version here: https://youtu.be/5fbIQLZrq8IWhere to find me Website: cognitivebusiness.news/LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/write

The Solomon Islands sit at a pivotal moment. With the IMF’s latest review highlighting both resilience and vulnerability, this South Pacific archipelago faces a rare window to shift from resource-dependent industries toward high-value professional services, digital infrastructure, and sustainable tourism.From the Coral Sea Cable transforming connectivity to untapped opportunities in AI-enabled outsourcing, data services, and niche tourism, the country has the ingredients for a modern economic pivot. Could the Solomon Islands be one of the region’s most overlooked opportunities?Watch the video version here: https://youtu.be/7ePGtiTSVK4Where to find meWebsite: cognitivebusiness.news/LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/writeCited SourcesIMF Statement: https://www.imf.org/en/news/articles/2026/03/19/pr26081-solomon-islands-IMF-Staff-Completes-2026-AIV-MissionWorld Bank: https://www.worldbank.org/ext/en/region/eap/pacific-islandshttps://www.dfat.gov.au/geo/solomon-islandsCoral Sea Cable Company: https://coralseacablecompany.com/Solomon Islands National Statistics Office: https://statistics.gov.sb/https://www.cbsi.com.sb/Doing Business On The Bahamas book: https://www.amazon.com/Doing-Business-Bahamas-Operations-Destination/dp/B09B4LX2B5

What happens when the global development system that supported investment promotion for decades suddenly disappears? Today we break down the profound shift confronting investment promotion agencies as the U.S. withdraws from dozens of international institutions and dismantles programs like the United States Agency for International Development. At the same time, rapid advances in artificial intelligence are reshaping the economics of outsourcing, undermining the traditional pitch of cheap labor that fueled FDI for years. For governments and economic development organizations around the world, the message is clear: the old model is gone. Let's look at what this “New World Order” means for attracting investment, and the three strategic steps IPAs must take to adapt and survive in a more fragmented, AI-driven global economy.Watch the video version here: https://youtu.be/4eLziYGa7LoWhere to find meWebsite: cognitivebusiness.newsLinkedIn: linkedin.com/company/cognitive-business-newsFacebook: facebook.com/cognitivebusinessnewsInstagram: instagram.com/cognitive_businessMore about Loren Moss: https://lorenmoss.com/write

In February 2026, the International Monetary Fund completed a mission to Honduras, offering an important signal about the country’s economic trajectory. For executives in tech, BPO, and professional services, IMF assessments are key indicators of sovereign risk and investment climate.In this video, I break down what the IMF’s findings mean for companies considering Honduras as a nearshoring destination. Drawing on firsthand experience in Tegucigalpa and San Pedro Sula, I look at the country’s efforts to attract international investment—and whether the reforms being discussed will translate into real execution.Is Honduras quietly emerging as the next nearshoring hub in Central America?Watch the video version here: https://youtu.be/pczEI6wNNkEWhere to find meGet in contact: https://unidodigital.media/contact-unido-digital-llc/Website: cognitivebusiness.news/ LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/write

The United States and Uzbekistan have announced a new strategic investment partnership focused on critical minerals, energy, and infrastructure. The agreement, backed by the U.S. Development Finance Corporation (DFC) and Uzbek economic leaders, aims to expand joint investment across the entire critical mineral supply chain—from exploration and extraction to processing—strengthening industries vital to advanced technology, defense, and global manufacturing.But the opportunity goes beyond mining. Uzbekistan is rapidly emerging as a destination for high-tech services, AI operations, and international business investment. With a well-educated workforce, growing use of English, and a strategic location in Central Asia along the historic Silk Road, this new U.S.–Uzbekistan partnership could signal the beginning of deeper economic ties and major new investment opportunities.Watch the video version here: https://youtu.be/alrExjWA6xEWhere to find meWebsite: cognitivebusiness.news/LinkedIn: linkedin.com/company/cognitive-business-news/Facebook: facebook.com/cognitivebusinessnews/Instagram: instagram.com/cognitive_business/More about Loren Moss: https://lorenmoss.com/write