Boosting loyalty with Frasers

David Clark, chief customer officer at Frasers Group, explores the launch of Sports Direct’s new benefit-based membership programme.

Orlebar Brown’s Jamie De Cesare and Shopify’s Deann Evans discuss how unified commerce is driving personalisation at the menswear brand.

Marlies Hersbach, Mango's ecommerce executive director, shares insights into the tech and innovation driving the brand's ecommerce success.

Mike Coates, assistant director for consumer protection at the Competition and Markets Authority (CMA), discusses how fashion retail should follow the Green Claims Code when making environmental claims.

Leaders from UKFT, Neem London, Superdry and Cotton Connect discuss what retailers and brands should be prioritising ahead of game-changing regulations such as ERP and DPPs.

Leaders from supply chain network Infor Nexus and Amsterdam-based womenswear label Gauge81 share their top tips for working with suppliers towards achieving sustainability regulations, in the latest Drapers Talks podcast.

Patagonia’s marketing and product director Tyler LaMotte reveals how the outdoorwear brand is expanding its repair offering for its customers.

Leaders from Primark, Nobody’s Child and Asda share how they have implemented circular business models and reveal their tips for success.

Listen to why Daniel Rubin, founder and chairman of Dune, has his heart set on international growth for the footwear brand, with the Middle East and US proving to be popular destinations.

Sweaty Betty global brand president Melissa Mullen shines a light on the sportwear company’s values and how it communicates this to its workforce.