When Human Connection Meets AI

On this episode of the Design Mind frogcast, we’re exploring what happens when AI moves from the screen into the physical world. To take this leap, we’re joined by John Robins, Head of Physical AI at frog. John defines physical AI as intelligence that understands the physics of our world. Together, we journey through how real-world experiences could be set to evolve as AI gains the ability to move through space, share our environments and take actions alongside us. Are we about to see physical AI at scale? And if so, where will we see early adoption? How can we navigate decisions around what to and what not to automate? How can we ensure we don’t lose touch with human aspects, such as emotion and ritual? Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info: https://www.frog.co/designmind/design-mind-frogcast-ep-60-co-evolving-with-physical-ai Download the frog report ’Futurescape: Artificial Realities’ Discover recent frog physical AI work: Designing Robots for Human Spaces. And check out Fast Company articles on the project here and here. Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange

On this episode of the Design Mind frogcast, we ask: how is the physicality of AI expanding into our lives? From eyewear to self-driving cars, AI-powered products of all sizes are increasingly making their way into our worlds. What can we do to ensure we welcome robotics into human spaces in mindful, respect ways? And could these intelligent objects set us on the path to finally becoming superhuman? Live from our Milan frog studio during Milan Design Week 2026, join a panel of experts as they share insights into this fascinating, fast-developing area. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info https://www.frog.co/designmind/design-mind-frogcast-ep-59-live-from-milan-design-week Download the frog report 'Futurescape: Artificial Realities' Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange  

Today on our show, we welcome Jess Leitch, Head of frog North America, to talk about how design is evolving in an AI-shaped world. Jess also traces her transition from consulting to experimentation-led design, discusses the rise of vibe coding, the opening up of creative tools and how AI is redefining brand relationships and business models. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info https://www.frog.co/designmind/design-mind-frogcast-ep-58-when-human-connection-meets-ai Download the frog report 'Futurescape: Artificial Realities' Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Camilla Brown/Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange

On this episode of the Design Mind frogcast, we welcome Sheldon Pacotti, Technology Director in frog North America to talk using AI to create meaningful connections, the power of the parasocial and defining the line between creepy and cool when it comes to intelligent interactions. Sheldon’s passions for technology, fiction writing and game design have influenced his work and his life—and may inspire you to write your own chapter in the world of design. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info https://www.frog.co/designmind/design-mind-frogcast-ep-57-writing-the-future-of-AI Download the frog report 'Futurescape: Artificial Realities' Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Camilla Brown/Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange

Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. Find episode transcripts and relevant info. Featured in this episode: Futurescape: Artificial Realities Resonance AI Framework by Capgemini Unilever: Creating Consumer Insights at Scale The New Lines of Luxury Report Deepening Customer Engagement with IKEA Retail Hyliko: Decarbonizing Trucking with Hydrogen Home Kitchen: A New Recipe for Change Host/Writer: Elizabeth Wood, Editorial Director, frog   Research & Story Support: Gareth Entwistle, Editorial Manager, frog  Audio Production: Steven Strange

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-55-what-makes-a-product-great)Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange (https://www.stevenstrange.com)

Today on our show, we’re joined by Thordur Arnason, a Vice President and Global Gen AI GTM Lead at Capgemini Invent. Thordur, a contributor to frog’s recent Futurescape report, is here to help us understand the potential impact this continuously unfolding technology can and will have in all of our lives, but more importantly, our role as designers, technologists, business leads and consumers in shaping it.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co)  Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-54-confronting-AIs-prophecy)Download the frog report 'Futurescape' (https://www.frog.co/designmind/futurescape-25-trends-transforming-the-next-quarter-century) Host/Writer: Elizabeth Wood, Editorial Director, frog  Research & Story Support: Camilla Brown, Editorial Manager, frog & Gareth Entwistle, Editorial Manager, frog Audio Production: Steven Strange (https://www.stevenstrange.com)

On today’s episode of the Design Mind frogcast, we’re joined by Antonello Crimi, Head of Design on the West Coast, North America at frog, to talk about the shift from app-centric to language-centric technology and the potential for natural, conversation-like interactions with devices.Antonello shares insights on how language will be used to further integrate digital touchpoints into the physical world–and how AI and natural language processing can contribute to positive mental health outcomes. Plus, Antonello tells us how a focus on quality and attention to detail has influenced the creation of a new frog typeface that embodies the brand.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-53-engaging-in-our-natural-language)Download the frog report 'Futurescape' (https://www.frog.co/designmind/futurescape-25-trends-transforming-the-next-quarter-century)Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Editorial Manager, frog & Gareth Entwistle, Editorial Manager, frogAudio Production: Steven Strange (https://www.stevenstrange.com)

Today on our show, we’re sitting down with Kara Pecknold, Vice President of Regenerative Design at frog to talk about the world-changing potential that can take place when we come together and share space—whether it’s around the boardroom table the dinner table, or even nature’s table. For starters, we explore the need for new business strategies in the face of disruption, followed by a main course of the evolving role of leaders and we finish off by asking if the solution to the climate crisis could be found by looking at nature's cycles.Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-52-expanding-the-c-suite)Download the frog report 'Futurescape' (https://www.frog.co/designmind/futurescape-25-trends-transforming-the-next-quarter-century)Find out more about frog's Cards for Sustainability game (https://cardsforsustainability.frog.co)Learn more about Kara’s personal project focused on leading with nature, The Field Trip Co (https://www.thefieldtrip.co/)Host/Writer: Elizabeth Wood, Editorial Director, frog Research & Story Support: Camilla Brown, Editorial Manager, frog Audio Production: Steven Strange (https://www.stevenstrange.com)

Today on our show, we’re pulling up at the junction of customer experience and automotive. To drive this conversation forward, we’re joined by Christina Schehl, an Executive Vice President and Head of Germany at frog, part of Capgemini Invent. Christina brings her experience leading global CX transformation programs with top automotive brands as well as insights from her recently published thought leadership in the space. Join us as we explore innovative strategies to revolutionize customer journeys across the automotive industry. Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co) Find episode transcripts and relevant info (https://www.frog.co/designmind/design-mind-frogcast-ep-51-the-cx-auto-race-is-on)Read the Capgemini Research Institute report ‘Joining the race: Automotive’s drive to catch up with customer experience,’ co-authored by Christina Schehl. (https://www.capgemini.com/insights/research-library/customer-experience-in-automotive-2024/)Download the new frog report 'Chief Challenges 07: Your Consumer Responsibility' (https://fro.gd/3JSdvOK)