What Consumers Say About Convenience Stores - Episode 435

The 2024 NACS State of the Industry Summit delivered insights on c-store industry performance metrics. Hear how this year is shaping up and the tools you need to make data-driven decisions. Hosted by: Jeff Lenard and Chrissy Blasinsky About our Guest: Chris Rapanick, Managing Director, NACS Research Chris oversees the day-to-day operations of NACS Research, manages and directs departmental financial and operational performance, and drives strategic development of NACS long-term research capabilities and offerings for the convenience industry.

With 85% of the population saying they have low self confidence, odds are that at times, you may be one of them. Find out how you can break the cycle. Hosted by: Jeff Lenard and Chrissy Blasinsky About our Guest: Juan Bendaña, keynote speaker Juan is an internationally recognized speaker who helps leaders navigate uncertainty and exponential change by developing the unwavering confidence to thrive in any environment. Drawing from his science-based framework, the Confidence Cycle, he has inspired over 250,000 leaders, at companies including Disney, Sotheby's International, and Sony Pictures.

Foodservice is growing at convenience stores and represents 30% of inside sales. Chef Joe Arvin shares how you can keep elevating your food offer. Hosted by: Jeff Lenard About our Guest: Joe Arvin, Celebrity Chef Chef Joe Arvin is a two-time Culinary Federation gold medalist, three-time Chicago Fight Club champion, and finished 6th and 23rd place at The World Food Championships. He has also gained widespread recognition through appearances on the TV shows Big Brother, Cutthroat Kitchen, The Taste with Anthony Bourdain and South of MadLove, the cooking show that he created and hosts.

Brand positioning is a significant part of business because it’s ultimately about how you communicate your offer to customers—and if it resonates. We'll share common pitfalls that businesses fall into and how to fix them. Hosted by: Jeff Lenard About our Guest: Kathy Guzmán Galloway, Head Wizard, The Clarity Wizard With 20 years of CPG experience, Kathy has helped hundreds of organizations increase revenue and decrease risk by clarifying their brand positioning. She’s worked with brands like Nature Made, Lay’s, and Chiki Chiki Boom Boom, among others, to turn strategy and data into action.  

EV sales were down year over year Q1 of 2024, slowing a steep increase in sales over the past few years. We're discussing what drove this change and what it means for convenience retailers. Hosted by: Jeff Lenard About our Guest: John Eichberger, Executive Director, Transportation Energy Institute John has more than 20 years of experience in the fuels industry, including more than a decade leading the Transportation Energy Institute (formerly known as the Fuels Institute). Prior to that, he served for 15 years as vice president of government relations at NACS, with a focus on fuels- and energy-related issues.

Culture is the cumulative effect of what people see, hear, experience and believe. In this episode we're breaking down how industry leaders can build a high-performance culture. Hosted by: Jeff Lenard and Chrissy Blasinsky About our Guest: Mark Miller, Author and Co-Founder, Lead Every Day Mark is a seasoned business leader, a Wall Street Journal and international best-selling author, and a dynamic communicator. He worked for one of the world’s great organizations for almost 45 years. Mark began a nearly 45-year career at Chick-fil-A as an hourly team member (and 16th corporate employee) and recently retired as the Vice President of High Performance Leadership. 

Consumers are in a better—but not great—mood than a year ago. NACS surveyed consumers to capture their perceptions of convenience stores related to gas prices, crime and jobs. Hosted by: Jeff Lenard About our Guest: Adam Rosenblatt, Founding Partner, Bold Decision Adam Rosenblatt is one of the nation’s leading political consultants sought after for his ability to help clients achieve victory through effective research-based strategies and messaging. He designs and executes cutting-edge quantitative, qualitative, and data analytics programs for campaigns as well as non-political clients like NACS.

Are they convenience stores/gas stations that serve food, or restaurants that happen to have gas? A new book visually explores these community destinations. Hosted by: Jeff Lenard About our Guest: Kate Medley, Photojournalist and Author of “Thank You Please Come Again” Kate Medley is a North Carolina-based visual journalist and filmmaker documenting the American South. Her latest book is “Thank You Please Come Again: How Gas Stations Feed & Fuel the American South.”

The convenience industry's foodservice future is bright thanks to its commitment to innovate. Hear how a regional distributor is working with a celebrity chef to elevate its offer. Hosted by: Jeff Lenard About our Guests: Andrew Zimmern, Celebrity Chef Chef Andrew Zimmern is an Emmy-winning and four-time James Beard Award-winning chef, TV personality, writer and social justice advocate. A star of cooking shows on Travel Channel, The Food Network and currently host two shows on the Magnolia Network: “Family Dinner with Andrew Zimmern” and “Family Restaurant with Andrew Zimmern, he has devoted his life to exploring and promoting cultural acceptance, tolerance and understanding through food. Michael Ray, President, Team Modern Michael is the third-generation president of Team Modern, a family of companies headquartered in Somerset, KY. He has served on the board of the Convenience Distribution Association as well as being an active member of NACS, the Kentucky Petroleum Marketers Association and the Tennessee Fuel & Convenience Association.

Convenience stores are integral to the communities they serve—for the products they sell and how they give back. Hear how one relationship ties mobility with a local need. Hosted by: Jeff Lenard About our Guests: Renée Power, CMO/GM Mobility Marketing North America, Shell Renée is a natural collaborator with a track record of strong vision articulation, developing high-performing teams, and trusted partnerships. She has worked for Shell on four continents in a variety of commercial, operational, and marketing roles in retail and lubricants across the value chain. Kristine Templin, Chief Development and Marketing Officer, Meals on Wheels America Kristine oversees the national fundraising strategy for corporate partnerships, major donors and special events while working collaboratively with Meals on Wheels Member programs. With more than 20 years of cross-industry experience, Kristine has focused the last decade of her career on forging strategic partnerships and developing highly creative and visible consumer/cause marketing campaigns.