The People Playbook

In this episode of CLOC Talk Live from CGI 2026, host Jeremiah Kincannon, Engagement Lead at Spaulding Ridge takes a deep dive into findings from CLOC and Harbor 2026 State of the Industry Report, with Lauren Chung, Practice Group Leader, Corporate Legal Solutions at Harbor and Stacy Lettie, Vice President of Legal Innovation and Transformation at Johnson & Johnson discuss how legal operations professionals can use the benchmarking data in the report to prioritize initiatives, build business cases for change, and navigate AI adoption. Tune in to hear how legal operations professionals are building the use case for AI usage, changes in how organizations are using outside counsel and the evolving role of value-based relationships in these partnerships.

In this episode of CLOC Talk Live from CGI 2026, host Janessa Nelson, Director of Legal Operations at Attentive, is joined by Jade Priest-Maoz, former litigation attorney turned executive coach and author of The People Playbook. Together, they explore how communication, emotional intelligence (EQ), and leadership buy-in help legal operations teams build a culture of continuous learning and get a stronger return on their AI investments. Tune in to hear how legal ops teams can leverage human skills, from social influence, relationship-building and trust to launch successful AI rollouts.

Host: Janessa NelsonGuest: Jade Priest-MaozWhat if the key to maximizing AI’s impact in legal operations isn’t just the technology—but the people behind it? In this episode of CLOC Talk, recorded at CGI, host Janessa Steele sits down with Jade Priest-Maoz, former litigation attorney turned executive coach, to explore The People Playbook—a framework for strengthening the human skills that help legal teams thrive in an AI-driven world.From communication and emotional intelligence to relationship building and leadership buy-in, Jade shares practical ways to build a culture of continuous learning, measure development, and unlock greater ROI from AI investments. Discover why investing in people is just as critical as investing in technology—and how legal ops teams can turn human potential into a powerful competitive advantage.

What if the key to maximizing AI’s impact in legal operations isn’t just the technology—but the people behind it? In this episode of CLOC Talk, recorded at CGI, host Janessa Steele sits down with Jade Priest-Maoz, former litigation attorney turned executive coach, to explore The People Playbook—a framework for strengthening the human skills that help legal teams thrive in an AI-driven world.From communication and emotional intelligence to relationship building and leadership buy-in, Jade shares practical ways to build a culture of continuous learning, measure development, and unlock greater ROI from AI investments. Discover why investing in people is just as critical as investing in technology—and how legal ops teams can turn human potential into a powerful competitive advantage.

Host: Louisa ToyGuests: Colin Levy, Taimur GhaznaviAI is transforming the legal industry—but how can legal departments harness its potential while managing risk and building trust?In this episode of CLOC Talk, host Louisa Toy sits down with Colin Levy, General Counsel at Malbek, and Taimur Ghaznavi, Head of Konexo at Eversheds Sutherland, to explore the evolving landscape of AI governance and what it takes to adopt AI responsibly in today’s legal environment.From breaking down organizational silos and building adaptable governance frameworks to keeping humans in the loop, the conversation explores how legal teams can balance innovation with accountability. They also dive into critical considerations around data privacy, risk management, and client transparency.Where should legal ops teams begin? Our guests share practical, actionable advice: start small, build an inventory of AI tools, and embrace progress over perfection.Whether your organization is just beginning its AI journey or refining its governance strategy, this episode offers valuable insights to help you move forward with confidence, clarity, and control.

Host: Janessa SteeleGuests: Matt Duncan, Sheila Dusseau This is an episode of CLOC Talk, a podcast for legal operations professionals, recorded live at CGI. The episode takes a global perspective on legal ops, featuring guests Matt Duncan (Head of Legal Ops at Transurban) and Anna Gloski (Executive Manager of Legal & Company Secretariat Operations at IAG), both based in Australia. The conversation explores how legal operations is evolving across different regions, with a particular focus on AI implementation as the top priority for the Australian legal ops community in 2026. Episode 131- Navigating AI Governance

Recorded live from the CLOC Global Institute (CGI) in Chicago, this episode of CLOC Talk explores how one global legal team is turning AI ambition into real-world impact. Janessa Nelson sits down with Fabian Otto and Merve Tanner to uncover how they successfully launched an AI literacy program and governance framework that empowers legal professionals to confidently understand AI regulation while seamlessly integrating AI tools into their daily work. From practical use cases and proven change management strategies to bold predictions about agentic AI and the rise of connected legal operating systems, this forward-looking conversation is packed with actionable insights for legal leaders ready to accelerate AI adoption and shape the future of legal operations.

Recorded live from the bustling floor of CLOC Global Institute (CGI) 2026, this episode of CLOC Talk brings together three of legal operations' most respected voices—Jen McCarron, Mary Carroll, and host Mark Ross—for an honest, inspiring conversation about the evolution of the profession. They share the unexpected opportunities, bold career moves, and pivotal moments that shaped their journeys long before legal operations became the thriving discipline it is today. Packed with personal stories, hard-earned lessons, and practical advice for professionals at every stage of their careers, this episode offers an inside look at what it takes to lead, innovate, and thrive in one of the legal industry's fastest-growing fields.

This CLOC Talk episode brings together three seasoned legal operations leaders, Jenn McCarron, Co-Founder & CEO of Contracts.ai, Mary Shen O’Carroll, CEO, LegalEng Consulting Group and host Mark Ross, Principal and Growth and Markets Leader at Deloitte for a candid conversation recorded on the floor of CGI 2026. They reflect on the unexpected “right place, right time” opportunities, bold career decisions, and pivotal moments that shaped their journeys in a profession that was still finding its identity. Through personal stories, they share the lessons, risks, and opportunities that shaped their careers in legal operations. Tune in for a must-listen conversation for anyone navigating the evolving world of legal operations.

Recorded live at the CLOC Global Institute (CGI) 2026, this episode of CLOC Talk features Mark Ross of Deloitte in conversation with Ari Kaplan, Founder of Ari Kaplan Advisors, for a timely discussion on the forces reshaping legal operations. Together, they unpack the latest trends in legal operations spending for 2026, explore how in-house legal teams and law firms are adapting to the rapid rise of generative AI and evolving pricing pressures, and share practical insights for navigating today's changing legal landscape. Ari also reveals the skills that will define the next generation of legal operations leaders—from relentless curiosity and strong business acumen to the ability to clearly demonstrate measurable ROI—making this a must-listen episode for anyone looking to stay ahead of what's next.