Mack McGee, Chief Marketing Officer at CareFirst BlueCross BlueShield

In this episode, Dr. Anshelle Tucker, Clinical Director at Aspen Dental, shares her perspective on the rapid adoption of dental technologies, the importance of mentorship, and the evolving expectations of patients. She also highlights how leaders can prepare for the future by embracing innovation and guiding the next generation of clinicians.

Paula Ferrada, MD, FACS, FCCM, MAMSE, Chair of the Department of Surgery at Inova Fairfax Medical Campus (IFMC), Professor of Medical Education at the University of Virginia, Division and System Chief of Trauma & Acute Care Surgery, and Medical Director of Perioperative Services at IFMC, highlights her focus on driving long-term success. She emphasizes viewing failure as a learning opportunity, building a culture of trust, and the importance of fostering community within an organization.

Merage Ghane, Ph.D., Director of Responsible AI in Health at the Coalition for Health AI (CHAI), discusses the consequences of AI misuse and the importance of building trust in clinical applications of AI. She highlights the need for human-centered solutions, emphasizing ethics in healthcare, and discusses the evolution of the healthcare industry.

In this episode, Mack McGee, Chief Marketing Officer at CareFirst BlueCross BlueShield, shares how the organization earned top marks for customer experience in Forrester’s 2025 rankings and discusses the importance of trust, personalization, and simplifying healthcare interactions for members.

In this episode, Krista Kappus, DDS, a private practice dentist in California, shares her perspective on staffing shortages, rising costs, and the role of insurance reform in shaping the future of dentistry. She also highlights exciting innovations such as AI, 3D printing, and digital tools that are transforming patient care and practice operations.

In this episode, Mark Mayo, CASC, Administrator at Associated Surgical Center, discusses the top challenges and opportunities for ASCs today. He shares insights on physician independence, regulatory changes, and how outpatient surgery centers can prepare for growth in a shifting healthcare landscape.

In this episode, Matt Steele, Director of State and Local Advocacy at CareQuest, discusses the impact of upcoming Medicaid changes, the importance of community water fluoridation, and strategies for ensuring vulnerable populations maintain access to essential dental care.

In this episode, Michael Ugwueke, President and CEO of Methodist Le Bonheur Healthcare, reflects on lessons from his career journey, the importance of balance and wellbeing in leadership, and how taking risks has shaped both his life and impact on the healthcare community.

In this episode, Mathew Timmons, COO of Manning Family Children's, shares insights on advancing pediatric care through expanded access, brand amplification, and a focus on behavioral health. He also reflects on the evolving role of the COO, balancing strategy with operational detail, and leading with a family-centered approach.

In this episode, Eric Huckins, Vice President of Business Development at Lumicera Health Services, discusses how health systems can build stronger specialty pharmacy programs by navigating challenges such as 340B, payer access, and accreditation. He also highlights the role of strategic partnerships, biosimilars, and technology in improving patient care and driving growth.This episode was sponsored by Lumicera Health Services.