In this episode of Assistance Stories, Tom and Elliot are joined by Daniel Poole, Director of Product at Healix, to explore how technology, geopolitics, and changing traveller behaviour are reshaping travel risk management and assistance.
Daniel shares insights from nearly 16 years at Healix, covering the evolution from traditional assistance to today’s highly integrated, tech-enabled ecosystem. The conversation dives into how recent global conflicts have accelerated the need for better tracking, faster communication, and more proactive risk management.
Key topics include:
- Why companies still struggle to locate employees during crises
- The growing importance of data quality and real-time tracking
- How AI is being used (and where it isn’t) in assistance
- The shift from reactive assistance to preventative risk management
- Changing traveller behaviour and the rise of multi-channel communication
A consistent theme emerges: technology is evolving fast, but human expertise remains at the core of effective assistance.
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