ATP496: Digital Transformation and the New Customer Experience

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. I started Asia Tech Podcast 4 years ago and since then there has been a flourishing of storytelling technologies - from Tik Tok to Podcasts. In this episode I examine what's going on in communication tech both in Asia and the rest of the world. We look at what's driving the democratization of storytelling and take a trip back into history to understand how communication technologies from the age of the Gutenberg Printing Press have always disrupted first then democratized second.

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. In this episode of Asia Tech Podcast my trends explorer colleague Yi Jing Fly joins me to share her latest insights. We look at how communication apps Tik Tok and Wesing are dominating a global teen user base and why, despite Zuckerberg's dismissal, this does not bode well for apps like Facebook, Instagram, WhatsApp and Spotify. Tik Tok and Tencent's Wesing are the first billion user apps out of Asia and they solve the customer problem in a fundamentally different way than Facebook and Google.

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. I am sharing a new Audiobook called Podcasting for Robots. Podcasting for Robots is about human communication is the era of the machine. As businesses undergo radical change driven by digital transformation and hypergrowth technologies like Artificial Intelligence, they will be similarly forced to find their human voice. The more we push into Automation, the more businesses and customers will year for the human touch - conversational tools like Podcasts. Evolving platforms that do "everything with everybody" will end up offering the same products to the same customers the only distinguishing barrier to entry left being the human beings who build and advocate the platform.

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. Enjoy this special celebration for the 500th episode of Asia Tech Podcast. I share the highlights and memorable moments of my podcast journey including the time I ate a scorpion, talked to 2 billionaire entrepreneurs (Rod Drury and Tony Fernandes), and recorded episodes on a bike, in a rice field, at the airport and on the airplane. It's been a wild adventure, thank you for your support and feedback. Here's to 500 more episodes.

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. Young Asian Women have spent a long time on the outside of mainstream society looking in. That's why they are the first to break and re-make communications technologies... In the 90s it was mobile messaging. Today it's podcasting. In today's Asia Tech Podcast, it's all about reading distant signals from outsiders. I'm joined by my Mandarin & Japanese speaking colleague Yi Jing Zhou to share insights from China and Japan that will impact the world. What you'll learn about in Episode 499 - - how Japanese high school girls showed the world how to use the mobile phone as a messenger - how young Chinese are using podcasts as a dating tool - how the rise of mobile phones in the 1999 and podcasting in the 2019 look remarkably similar Discussed - Spotify, Stitcher, Castbox, Lizhi.fm, Pokeberu, Dengon Diaru, Anime, Whatsapp, Facebook, Karaoke, Grab, Gojek, Airasia, Tinder, Pandora

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. Howard Yu is the LEGO Professor of Management and Innovation at IMD Business School, and author of LEAP. In this conversation, we share top level insights from Howard's talk at the Singapore Management Festival. We look at how companies innovate for hypergrowth, not just in the short term, but over generations. Howard shares case studies on innovative companies that may surprise you such as John Deere (an agricultural machinery manufacturer). We also take a look at success and failure in Asia's hypercompetitive markets, the role of diversity in innovation, and the 3 steps organizational leaders can take to nurture more innovative cultures. It's a conversation that looks under the hood of business success and failure, companies that include Amazon, AWS, Tencent, DBS, Kodak and GoJek.

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. I'm spending a couple of days with my client Xero down in Brisbane Australia this week for Xerocon. Xerocon is the manifestation of how a platform competes in this era of digital transformation. At the end of the day, it's about people. Xero is an $8bn SAAS platform but it's product isn't really beautiful accounting software, it's the whole experience - it's this event, it's every interaction with the people in the team and it's their story. The physical software is just one tool in this bigger product suite. That's the experience we as customers buy today.

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. In this special edition of Asia Tech Podcast I share an inside look on what's happening in the fast moving world of Customer Experience in Asia. Case studies featured include Alibaba Hema, PingAn Financial, Grab, Uber, Emirates and Airasia. The challenge facing brands in Asia is their competition won't come from the next guy in category, but from a completely different sector. This asynchronous competition - players like Alibaba or Amazon - will be well resourced and able to wipe out incumbents and with them generations of legacy. We look at how Asia is positioned to accommodate Digital Transformation and who is leading in this space.

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. This week on Asia Tech Podcast, Geoffrey Handley and Chris Grimshaw-Jones from Haitao Capital joins Graham D Brown to talk about the impact China has on the global economy. For the next 50 mins, they discuss the difference between Singles Day & Black Friday Sales and the 9-9-6 formula employed by Chinese companies.

Discover more tech podcasts like this: Tech Podcast Asia. Produced by Pikkal & Co - Award Winning Podcast Agency. In today's Asia Tech Podcast I share insights on how brands can use podcasts to acquire and retain talent. While traditionally this may be seen as a recruitment or HR function, increasingly this will become how brands compete against each other into the next decade. By humanizing their brands through podcasting, companies like Grab, GoJek and SAP can create new revenue streams and reduce the cost of talent acquisition. If you're interested in getting a copy of the report that I discuss in this podcast, email me Graham Brown [email protected]