Ep. 228 - The Curse of Toxic Work Culture: How it Spreads and How to Break The Spell

Reflecting on the importance of gratitude in caring and human-centric leadership, especially in technological change and advancement. We discussed how fostering gratitude can strengthen team bonds, promote well-being, and maintain a human-centric approach even as teams integrate digital tools and teammates.    In this Episode: Dr. Emi Barresi, Tom Bradshaw, special guest Dr. Lisa Spence, Britni Eisenmann, Lee Crowson, Natasha Desjardins, Alexander Abney-King, Imani Nakyanzi    Visit us: https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events   References:   Akgün, A. E., Erdil, O., Keskin, H., & Muceldilli, B. (2016). The relationship among gratitude, hope, connections, and innovativeness. The Service Industries Journal, 36(3–4), 102–123. https://doi.org/10.1080/02642069.2016.1155113   Baykal, E., Zehi̇r, C., Köle, M., & Bozkurt, V. (2018). Effects of Servant Leadership on gratitude, empowerment, innovativeness and performance: Turkey Example. Journal of Economy, Culture and Society, 57, 29–52. https://doi.org/10.26650/JECS390903   Bhargava, S., Sharma, R., & Kulshreshtha, M. (2024). Promoting subjective well-being of IT professionals through gratitude practice: a moderated mediation analysis of gender and employee engagement. Management Research News, 47(4), 559–580. https://doi.org/10.1108/MRR-05-2022-0363   Garg, N., & Kumari, S. (2023). Dear technology, you are not welcome: exploring ungratefulness towards technology. Social Responsibility Journal, 19(1), 101–113. https://doi.org/10.1108/SRJ-03-2021-0113   Gray, B. R., & Gunderman, R. B. (2024). Gratitude, humility, and the impulse to make a mark. Academic Radiology, 31(4), 1714–1715. https://doi.org/10.1016/j.acra.2024.01.002   Li, C., Dong, Y., Wu, C., Brown, M. E., & Sun, L. (2022). Appreciation that inspires: The impact of leader trait gratitude on team innovation. Journal of Organizational Behavior, 43(4), 693–708. https://doi.org/10.1002/job.2577   Makri, S., & Turner, S. (2020). “I can’t express my thanks enough”: The “gratitude cycle” in online communities. Journal of the American Society for Information Science and Technology, 71(5), 503–515. https://doi.org/10.1002/asi.24257   Sisson, N. M., Impett, E. A., & Shu, L. H. (2022). Can induced gratitude improve creative Performance on repurposing tasks? Journal of Mechanical Design, 144(5). https://doi.org/10.1115/1.4052586   Stanisław Krajewski. (2018). Can a robot be grateful? Beyond logic, towards religion. Eidos. A Journal for Philosophy of Culture, 2(4), 4–13. https://doi.org/10.26319/6912   Suzuki, S. (2023). We need a culturally aware approach to AI. Nature Human Behaviour, 7(11), 1816–1817. https://doi.org/10.1038/s41562-023-01738-y   Williams, G. H. (2023). Gratitude at Work. Journal of Library Administration, 63(2), 271–277. https://doi.org/10.1080/01930826.2022.2159244   Yamamoto, J., Fukui, T., Nishii, K., Kato, I., & Pham, Q. T. (2022). Digitalizing gratitude and building trust through technology in a post-COVID-19 world: Report of a case from Japan. Journal of Open Innovation: Technology, Market, and Complexity, 8(1), 1–33. https://doi.org/10.3390/joitmc8010022   Xia, J., Xu, H., & Xie, L. (2024). Inclusive leadership and employee involvement in proactive behavior at the workplace: the mediating role of gratitude. Baltic Journal of Management, 19(2), 200–217. https://doi.org/10.1108/BJM-05-2023-0194

We explored the challenges and potential solutions for building trust, inclusion, and collaboration in tech-hybrid or remote teams. A focus on how technology supports transparent communication and fosters connections in tech-enabled environments related to socio-technical teams. (Tech-hybrid teams blend humans and robotics, AI, or other modern technology as team members.)  In this Episode: Dr. Emi Baressi, Tom Bradshaw, special guests Keith and Daniel Edwards from the Houston RobotLab, Dr. Matt Lampe, Alexander Abney-King, Nic Krueger, Rich Cruz, Dr. Martha Grajdek    Visit us https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events   References: Arslan, A., Cooper, C., Khan, Z., Golgeci, I., & Ali, I. (2022). Artificial intelligence and human workers interaction at team level: a conceptual assessment of the challenges and potential HRM strategies. International Journal of Manpower, 43(1), 75–88. https://doi.org/10.1108/IJM-01-2021-0052   Berretta, S., Tausch, A., Ontrup, G., Gilles, B., Peifer, C., & Kluge, A. (2023). Defining human-AI teaming the human-centered way: A scoping review and network analysis. Frontiers in Artificial Intelligence, 6, 1250725–1250725. https://doi.org/10.3389/frai.2023.1250725 Belanger, F., Collins, R. W., & Cheney, P. H. (2001). Technology Requirements and Work Group Communication for Telecommuters. Information Systems Research, 12(2), 155–176. https://doi.org/10.1287/isre.12.2.155.9695   Belling, S. (2021). PsychoWorkplacegenerationslogy of Remote Teams: Trust, People, and Connections. In Remotely Possible (pp. 59–73). Apress. https://doi.org/10.1007/978-1-4842-7008-0_5   Boccoli, G., Gastaldi, L., & Corso, M. (2024). Transformational leadership and work engagement in remote work settings: The moderating role of the supervisor’s digital communication skills. Leadership & Organization Development Journal, 45(7), 1240–1257. https://doi.org/10.1108/LODJ-09-2023-0490   Brock, J. K.-U., & von Wangenheim, F. (2019). Demystifying AI: What Digital Transformation Leaders Can Teach You about Realistic Artificial Intelligence. California Management Review, 61(4), 110–134. https://doi.org/10.1177/1536504219865226   Chin, J. H., Haring, K. S., & Kim, P. (2023). Understanding the neural mechanisms of empathy toward robots to shape future applications. Frontiers in neurorobotics, 17, 1145989. https://doi.org/10.3389/fnbot.2023.1145989   Ezer, N., Bruni, S., Cai, Y., Hepenstal, S. J., Miller, C. A., & Schmorrow, D. D. (2019). Trust Engineering for Human-AI Teams. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 63(1), 322–326. https://doi.org/10.1177/1071181319631264   Flathmann, C., Schelble, B. G., Rosopa, P. J., McNeese, N. J., Mallick, R., & Madathil, K. C. (2023). Examining the impact of varying levels of AI teammate influence on human-AI teams. International Journal of Human-Computer Studies, 177, 103061-. https://doi.org/10.1016/j.ijhcs.2023.103061   Fuchs, A., Passarella, A., & Conti, M. (2024). Optimizing Delegation in Collaborative Human-AI Hybrid Teams. ACM Transactions on Autonomous and Adaptive Systems. https://doi.org/10.1145/3687130   Guznov, S., Lyons, J., Pfahler, M., Heironimus, A., Woolley, M., Friedman, J., & Neimeier, A. (2020). Robot Transparency and Team Orientation Effects on Human-Robot Teaming. International Journal of Human-Computer Interaction, 36(7), 650–660. https://doi.org/10.1080/10447318.2019.1676519   Hagemann, V., Rieth, M., Suresh, A., & Kirchner, F. (2023). Human-AI teams—Challenges for a team-centered AI at work. Frontiers in Artificial Intelligence, 6, 1252897–1252897. https://doi.org/10.3389/frai.2023.1252897   Harris-Watson, A. M., Larson, L. E., Lauharatanahirun, N., DeChurch, L. A., & Contractor, N. S. (2023). Social perception in Human-AI teams: Warmth and competence predict receptivity to AI teammates. Computers in Human Behavior, 145, 107765-. https://doi.org/10.1016/j.chb.2023.107765   Hauptman, A. I., Schelble, B. G., Duan, W., Flathmann, C., & McNeese, N. J. (2024). Understanding the influence of AI autonomy on AI explainability levels in human-AI teams using a mixed methods approach. Cognition, Technology & Work, 26(3), 435–455. https://doi.org/10.1007/s10111-024-00765-7   Hauptman, A. I., Schelble, B. G., McNeese, N. J., & Madathil, K. C. (2023). Adapt and overcome: Perceptions of adaptive autonomous agents for human-AI teaming. Computers in Human Behavior, 138, 107451-. https://doi.org/10.1016/j.chb.2022.107451   Li, M., Kwon, M., & Sadigh, D. (2021). Influencing leading and following in human–robot teams. Autonomous Robots, 45(7), 959–978. https://doi.org/10.1007/s10514-021-10016-7   Ma, L. M., Ijtsma, M., Feigh, K. M., & Pritchett, A. R. (2022). Metrics for Human-Robot Team Design: A Teamwork Perspective on Evaluation of Human-Robot Teams. ACM Transactions on Human-Robot Interaction, 11(3), 1–36. https://doi.org/10.1145/3522581   Naikar, N., Brady, A., Moy, G., & Kwok, H.-W. (2023). Designing human-AI systems for complex settings: ideas from distributed, joint, and self-organising perspectives of sociotechnical systems and cognitive work analysis. Ergonomics, 66(11), 1669–1694. https://doi.org/10.1080/00140139.2023.2281898   Traeger, M. L., Sebo, S. S., Jung, M., Scassellati, B., & Christakis, N. A. (2020). Vulnerable robots positively shape human conversational dynamics in a human–robot team. Proceedings of the National Academy of Sciences, 117(12), 6370–6375. https://doi.org/10.1073/pnas.1910402117   You, S., & Robert, L. P. (2022). Team robot identification theory (TRIT): robot attractiveness and team identification on performance and viability in human–robot teams. The Journal of Supercomputing, 78(18), 19684–19706. https://doi.org/10.1007/s11227-022-04645-7

Explore how leaders can balance the benefits of technology integration with a human-centered approach. We discussed; - Strategies for ensuring that new digital tools and systems enhance, rather than diminish, employee experience and engagement. - The definition of personhood in the workplace. In this Episode: Dr. Emi Barresi, Tom Bradshaw, Ken Durbin, Nic Krueger, Lee Crowson Alexander Abney-King, LindaAnn Rogers   Visit us https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events   References: Corbett, F., & Spinello, E. (2020). Connectivism and leadership: harnessing a learning theory for the digital age to redefine leadership in the twenty-first century. Heliyon, 6(1), e03250–e03250. https://doi.org/10.1016/j.heliyon.2020.e03250   Cortellazzo, L., Bruni, E., & Zampieri, R. (2019). The role of leadership in a digitalized world: A review. Frontiers in Psychology, 10, 1938–1938. https://doi.org/10.3389/fpsyg.2019.01938   Gomoll, A., Hmelo-Silver, C. E., Šabanović, S., & Francisco, M. (2016). Dragons, ladybugs, and softballs: Girls’ stem engagement with human-centered robotics. Journal of Science Education and Technology, 25(6), 899–915. https://doi.org/10.1007/s10956-016-9647-z   Flathmann, C., Schelble, B. G., Rosopa, P. J., McNeese, N. J., Mallick, R., & Madathil, K. C. (2023). Examining the impact of varying levels of AI teammate influence on human-AI teams. International Journal of Human-Computer Studies, 177, 103061-. https://doi.org/10.1016/j.ijhcs.2023.103061   Guillen, I., & Montalvo, F. (2021). Human-centered modeling applications in intelligent manufacturing systems. Proceedings of the Human Factors and Ergonomics Society Annual Meeting, 65(1), 838–842. https://doi.org/10.1177/1071181321651292   Malik, A. (2022). Strategic human resource management and employment relations : an international perspective (Second edition). Springer.   Pfannstiel, M. A. (2023). Human-Centered Service Design for Healthcare Transformation : Development, Innovation, Change (1st ed. 2023.). Springer International Publishing. https://doi.org/10.1007/978-3-031-20168-4   Shneiderman, B. (2020). Bridging the gap between ethics and practice: guidelines for reliable, safe, and trustworthy human-centered ai systems. ACM Transactions on Interactive Intelligent Systems, 10(4), 1–31. https://doi.org/10.1145/3419764   Wymer, J. A., Weberg, D. R., Stucky, C. H., & Allbaugh, N. N. (2023). Human-centered design: principles for successful leadership across health care teams and technology. Nurse Leader, 21(1), 93–98. https://doi.org/10.1016/j.mnl.2022.11.004  

We examined the psychology of imposter syndrome (the imposter phenomenon) and explored strategies to help overcome it to create more confident employees. In this Episode: Dr. Heather Morton, Tom Bradshaw, Lee Crowson, LindaAnn Rogers, Nic Krueger, Emi Barresi, Dr. Martha Grajdek, Rich Cruz, Cam Dunson, Dr. Amanda Shelton, Alexander Abney-King, Dr. Matt Lampe   Visit us https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events   References: Arciniega, L. M., Servitje, A., & Woehr, D. J. (2021). Impacting the bottom line: Exploring the effect of a self‐efficacy oriented training intervention on unit‐level sales growth. Human Resource Development Quarterly, 32(4), 559–576.  https://doi-org.libauth.purdueglobal.edu/10.1002/hrdq.21433   Carey, M. & Forsyth, A. (2009). Teaching tip sheet: Self-efficacy. American Psychological Association (APA).  https://www.apa.org/pi/aids/resources/education/self-efficacy  Chrousos, G. P., & Mentis, A. F. A. (2020). Imposter syndrome threatens diversity. Science, 367(6479), 749-750.   Gallagher, M.W. (2012). Encyclopedia of Human Behavior (Second Edition). Self-efficacy. Via ScienceDirect:  https://www.sciencedirect.com/topics/psychology/self-efficacy-theory   Locke, E. A., & Latham, G. P. (2019). The development of goal setting theory: A half-century retrospective. Motivation Science, 5(2), 93–105.  https://doi-org.libauth.purdueglobal.edu/10.1037/mot0000127   Sheykhangafshe, F. B., Nouri, E., Niri, V. S., Choubtashani, M., & Farahani, H. (2024). The efficacy of Cognitive Behavioral Therapy on mental health, self-esteem and emotion regulation of medical students with imposter syndrome. Educational Research in Medical Sciences, 13(1).   Recommended scales: Eysenck Self-esteem Scale (ESES) Imposter Syndrome Scale

In this episode, we assess the effects of micromanaging and overbearing managers and explore ways to support more effective leadership behaviors. In this Episode: Dr. Heather Morton, Tom Bradshaw, Lee Crowson, Dr. Matt Lampe, LindaAnn Rogers, Nic Krueger, Emi Barresi, Peter Plumeau, Alexander Abney-King, Rich Cruz, Imani Nakyanzi   Visit us https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events   References: Byrne Saliga, J., & Brooks Powell, N. (2024). Closing the cloud skills gap with learner-centric performance support experiences: Case study: IBM Center for Cloud Training. International journal of advanced corporate learning, 17(1), 13-17.  https://doi.org/10.3991/ijac.v17i1.43343    SoftwareOne. (2023). Cloud skills gap causes 33% of businesses to miss financial objectives while delaying digital transformation projects by five months, SoftwareOne survey finds.  https://www.prnewswire.com/news-releases/cloud-skills-gap-causes-33-of-businesses-to-miss-financial-objectives-while-delaying-digital-transformation-projects-by-five-months-softwareone-survey-finds-301981804.html    https://www.businesswire.com/news/home/20241022615512/en/Gartner-Survey-Reveals-That-Only-48-of-Digital-Initiatives-Meet-or-Exceed-Their-Business-Outcome-Targets    https://www.ciodive.com/news/cio-strategic-leader-pwc/626759/#:~:text=If%20I%20were,a%20senior%20person. Peter Plumeau:  https://www.reframelab.co/thinking/blog-post-careerpath   Caise, T., & Tucker, J. (2024). Exploring the impact of micromanagement leadership in remote work environments. Business Management Research and Applications: A Cross-Disciplinary Journal, 3(1).   Dare to Lead book - Braving Inventory - Leadership lens - Elevating seven elements

We analyze how negative workplace cultures spread and ways to break the spell. In this Episode: Dr. Heather Morton, Tom Bradshaw, Emi Barresi, LindaAnn Rogers, Lee Crowson, Nic Krueger, Dr. Tim Sharples    Visit us https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events   References: Akpa, V. O., Asikhia, O. U., & Nneji, N. E. (2021). Organizational culture and organizational performance: A review of literature. International Journal of Advances in Engineering and Management, 3(1), 361-372.   Smith, N., & Fredricks-Lowman, I. (2020). Conflict in the workplace: A 10-year review of toxic leadership in higher education. International Journal of Leadership in Education, 23(5), 538-551.   Other links and resources posted in the comments: https://www.careerplug.com/blog/toxic-work-environment/ https://www.socialskills4you.com/wp-content/Reinventingorganization.pdf https://theteamcanvas.com/ https://sloanreview.mit.edu/article/why-every-leader-needs-to-worry-about-toxic-culture/ Mastering Leadership by Anderson and Adams I/O Psychology the graphic novel (Lee shared this; however, I cannot find it at all. I’ve tried searching it in different ways and with different spellings. I’ll message him directly to see if he knows where to find it before we share this source.) Full Range Leadership Development by Sosik and Jung

We discuss how presenteeism can have negative consequences on employee behavior, team morale, and overall organizational effectiveness. In this Episode: Dr. Heather Morton, Tom Bradshaw, Dr. Matt Lampe, Lee Crowson, Natasha Desjardins, Nic Krueger, LindaAnn Rogers, Alexander Abney-King, Dr. Martha Grajdek, Emi Barresi    Visit us https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events   References: Chandrakumar, D., Arumugam, V., & Vasudevan, A. (2024). Exploring presenteeism trends: a comprehensive bibliometric and content analysis. Frontiers in Psychology, 15, 1352602.   Smith, C. E., McAbee, S. T., Freier, L., Huang, S., & Albert, M. A. (2024). Presenteeism pressure: The development of a scale and a nomological network. Journal of Occupational and Organizational Psychology.   Quintana, C. (2019, January 31). What does absenteeism cost a company? Well… and presenteeism? Beebole.  https://beebole.com/blog/cost-absenteeism-presenteeism/  

In this Episode: Dr. Heather Morton, Tom Bradshaw, LindaAnn Rogers, Dr. Martha Grajdek, Nic Krueger, Dr. Xaulanda Simmonds-Emmanuel, Arlene Carranza, and Imani Nakyanzi   Visit us https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events   References: Ali Shah, S. A., Uddin, I., Aziz, F., Ahmad, S., Al-Khasawneh, M. A., & Sharaf, M. (2020). An enhanced deep neural network for predicting workplace absenteeism. Complexity, 2020(1), 5843932.   de Oliveira, C., Saka, M., Bone, L., & Jacobs, R. (2023). The role of mental health on workplace productivity: a critical review of the literature. Applied health economics and health policy, 21(2), 167-193.   Tarro, L., Llauradó, E., Ulldemolins, G., Hermoso, P., & Solà, R. (2020). Effectiveness of workplace interventions for improving absenteeism, productivity, and work ability of employees: a systematic review and meta-analysis of randomized controlled trials. International journal of environmental research and public health, 17(6), 1901.

Discover how I/O psychology can enhance recruitment strategies to attract the best candidates while retaining the skilled ones, all while keeping both engaged. Explore a holistic view of how I/O psychology can effectively support each stage of the recruitment, hiring, and retention process. In this Episode: Dr. Tim Sharples, Tom Bradshaw, Lee Crowson, Emi Baressi, Dr. Liz Koman, Dr. Heather McElroy, and Dr. Michael Bricker Visit us https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events  

During this open-mic recording with special guests, we gained insights from seasoned police professionals on their personal experiences and perspectives about police work. As the U.S. Department of Justice is seeking to evolve and innovate policing, I-O Psychology has officially signed on to facilitate and implement these historic modern advancements. Visit us: https://www.seboc.com/ Follow us on LinkedIn: https://bit.ly/sebocLI Join an open-mic event: https://www.seboc.com/events