The Service Management Social

The ITSM Consultancy

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A podcast, as the name suggests, focusing on all things Service Management!

6 Episódios

What is Enterprise Service Management?
03/03/2021
49:48
Believe it or not, this is something regularly discussed in the ITSM Community, with many having their own opinion on what ESM actually is; how it’s being adopted; and the value it brings to businesses as they look to become Digital Enterprises! I’m joined by David Cannon (Lead Editor & Author of ITIL© 4, and HDI Top 25 Influencer of 2021) and Marc Bieybuck (syneXeos) to explore this further.
Service Change, Transition & Transformation vs. User Adoption
04/12/2020
23:45
Service Change, Transition & Transformation vs. User Adoption with: Chris Byrne - The ITSM Consultancy David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD
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IT Cost Transparency
03/12/2020
18:02
IT Cost Transparency with: Chris Byrne - The ITSM Consultancy David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD ‍
Managing Business Risks through good Service Management Practices
02/12/2020
16:42
Managing Business Risks through good Service Management Practices with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD
Driving Business Value through IT
01/12/2020
24:04
Driving Business Value through IT with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD
Business Aligned Service Architecture
30/11/2020
22:34
Business Aligned Service Architecture with: Chris Byrne - The ITSM Consultancy Amy Gavin - Director of Service Delivery (UK & Europe) - Savills David Barrow – Independent Consultant & Author Rob York - Senior Engagement Manager - ServiceNow Simon Reeves - Associate Director, Service Delivery & Management - EBRD

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The Service Management Social

The ITSM Consultancy

6 Episódios

What is Enterprise Service Management?

Service Change, Transition & Transformation vs. User Adoption

IT Cost Transparency

Managing Business Risks through good Service Management Practices

Driving Business Value through IT

Business Aligned Service Architecture