The HR Impact Show

Lilian Tan is the Chief Human Resources Officer at Mediacorp, where she leads the organisation’s people strategy, culture transformation, and workforce development across Singapore’s largest national media network.She is a seasoned HR leader with over 20 years of experience across industries including real estate, aviation, technology, telecommunications, and professional services. Lilian began her career at Singapore Telecommunications and went on to hold senior leadership roles at KPMG Consulting, BearingPoint, SATS Ltd., and City Developments Limited. Prior to joining Mediacorp, she founded Mustard Seed Consulting Group, advising organisations on human capital transformation. She is also a Tripartite Mediation Advisor and sits on The Salvation Army’s National Advisory Board.Li Lian Tan, CHRO of Mediacorp, shares her journey on how HR can transition from a cost centre to a strategic business driver, the significance of a people-first and purpose-driven culture, and the nuances of building connection and trust within diverse teams. The conversation delves into how Mediacorp approaches flexibility as a strategic enabler, transforming workplace dynamics post-pandemic. Key trends such as digital convergence, AI integration, and workforce adaptability are at the forefront of Li Lian's agenda as she prepares Mediacorp's workforce for future challenges.Chapters00:00 Introduction01:14 Welcome to the HR Impact Show02:14 Li Lian Tan's Journey into HR03:10 Transforming HR into a Profit Centre at SATS06:44 Building a People-First Culture12:27 Flexibility as a Business Strategy14:40 Connecting at Scale in Mediacorp18:17 Future Trends in the Media Industry19:52 Career Forward: Empowering Career Transitions21:53 The Ideal Workplace of the Future23:28 Rapid Fire Questions with Li Lian Tan25:24 Conclusion and FarewellResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-show/reimagining-hr-as-business-driver-with-purpose-and-people-li-lian-tanConnect with Li Lian Tan: linkedin.com/in/li-lian-tan-ihrp-mp-35475458Connect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in Asia.Hosted by Dorothy Yiu, EngageRocket's CEO & Co-founder and Fung Tai, EngageRocket's VP of Customer Success.

Iwan de Leeuw is the Global Organisation Design Leader at ABB, where he leads enterprise-wide strategies to optimise structures, capabilities, and performance. With over 2 decades of international HR experience, he has held senior roles across GE, Techcombank, and Toll Group, specialising in organisation design, talent development, and large-scale transformation. He began his career in executive search in Japan before joining GE in the U.S., later moving to Singapore where he led HR functions across ASEAN. His experience spans financial services, manufacturing, and logistics. Iwan holds a Master’s in Japanese and Management from Leiden University. This conversation delves into the true essence of organizational design, debunking the misconception that it's merely about structure. Iwan shares insights from his diverse career journey, which spans the military, recruitment in Japan, and various HR roles across different countries. Iwan discuss the intricacies of HR transformation projects, the importance of iterative processes, and the ongoing need for adaptability in organizational design. Through real-world examples from ABB, the conversation highlights the significance of understanding current systems, involving stakeholders, and ensuring continuous feedback in achieving effective organizational change. Chapters00:00 Introduction01:16 Welcome to the HR Impact Show01:39 Guest Introduction: Iwan de Leeuw02:02 Iwan's Unconventional Career Path09:13 The Concept of Portfolio Career10:24 Specialization vs. Generalization in HR12:03 Design Thinking in HR14:00 The Importance of Organizational Design15:17 Challenges in Organizational Design25:19 Big Bang vs. Iterative Approach32:41 Ensuring Sustainable Change36:26 The Ideal Workplace of the Future39:56 Rapid Fire Questions44:49 Conclusion and Final ThoughtsResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-showConnect with Iwan de Leeuw : linkedin.com/in/iwan-de-leeuwConnect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in Asia.Hosted by Dorothy Yiu, EngageRocket's CEO & Co-founder and Fung Tai, EngageRocket's VP of Customer Success.

As Group HR Director at Global Schools Foundation, Abhilasha leads people strategy, talent development, and organisational transformation across 12 international school brands in 11 countries, supporting more than 5,500 employees worldwide. Her career spans over two decades in senior HR leadership roles across Southeast Asia, India, the Middle East, Japan, South Korea, and the UK, with expertise in digital HR transformation, global workforce expansion, and inclusive culture building. A certified ICF Professional Coach, Abhilasha is passionate about leadership development, coaching, and creating thriving workplaces. She holds a Master’s in Human Resource Management from Savitribai Phule Pune University. In this episode of the HR Impact Show, we explore the challenges and learnings of integrating schools across different cultures and countries with Abhilasha Deshmukh, Group HR Director at Global Schools Group. Abhilasha shares her journey from an early interest in HR to leading people and culture in 67 campuses across 11 countries.We dive into the nuances of managing fast-paced growth, fostering a unified purpose, and leveraging AI in education. Moreover, Abhilasha discusses creating psychological safety, building a coaching culture, and her personal evolution as a certified coach. Tune in to discover insights on maintaining global consistency while allowing local flexibility, and much more.Chapters00:00 Introduction01:02 Welcome to the HR Impact Show02:02 Abhilasha Deshmukh's HR Journey05:13 Managing Growth and Diversity11:10 Global Consistency and Local Flexibility19:51 Coaching and Leadership Development29:12 Future Trends in Education32:42 Rapid Fire Questions35:08 Conclusion and FarewellResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-show/transforming-schools-shaping-cultures-abhilasha-deshmukhConnect with Abhilasha Deshmukh: linkedin.com/in/abhilasha-deshmukh-24b1813aConnect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in Asia.Hosted by Dorothy Yiu, EngageRocket's CEO & Co-founder and Fung Tai, EngageRocket's VP of Customer...

Jolene is Publicis Groupe’s Chief Talent Officer for Singapore and the Southeast Asia markets. She is passionate about creating positive change that is practical yet engaging and fun for employees. She has more than 20 years of experience in the HR field, driving company-wide changes and building HR teams across varied industries, from government and insurance to advertising. She is skilled in Talent Management, Total Rewards Design, Business Partnering, People Management, and Employee Engagement. Join host Dorothy Yiu, CEO and co-founder of EngageRocket, as she speaks with Jolene Huang, Chief Talent Officer for Singapore and Southeast Asia at the Publicis Groupe. In this episode, Jolene shares her journey in HR, spanning over 20 years and diverse industries. The conversation dives into her core beliefs about treating employees well, the importance of employee wellness, and how Publicis Group fosters a people-centric culture. Jolene also discusses the impact of the pandemic on workplace wellness, the significance of flexible working arrangements, and innovative employee engagement initiatives. Tune in to learn how Publicis Group's initiatives, such as the 'Working With Cancer' pledge and 'Work Your World', contribute to a supportive and thriving work environment.Chapters00:00 Introduction00:21 Guest Introduction: Jolene Huang00:39 Jolene's Journey in HR01:55 Core Beliefs and Industry Insights03:35 Employee Wellness: A Collective Responsibility04:19 Operationalizing Wellness at Publicis Group06:10 Cultural Nuances in Employee Wellness08:31 Impact of Wellness Initiatives11:27 Popular Wellness Activities13:11 Working With Cancer Pledge14:06 Convincing C-Suite for Wellness Initiatives21:01 Employee Experience and Development23:42 Work Your World Initiative27:21 AI and Automation in HR29:05 Staying Relevant as an HR Leader29:39 Rapid Fire Questions34:09 Conclusion and FarewellResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-show/how-top-hr-leaders-operationalize-wellness-by-humanizing-leadership-jolene-huangConnect with Jolene Huang: linkedin.com/in/jolene-huang-b8a37776Connect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in...

Paul Coignec is the Head of Human Resources for Asia-Pacific at Airbus, a role he has held since February 2023. Based in Singapore, he leads the people strategy and HR operations across all business divisions, supporting over 3,500 employees in 11 countries. Having spent his entire career with Airbus, Paul has held diverse HR leadership roles across France, Germany, and Singapore, giving him a deep understanding of the company’s culture, operations, and people. A strong advocate for building inclusive and high-performing workplaces, Paul continues to champion initiatives that align business goals with employee experience—ensuring that Airbus remains an employer of choice across the region.In this episode of The HR Impact Show, Paul reflects on his career journey and the company’s evolving people strategy. He shares how Airbus is navigating complexity by decentralizing decision-making, empowering local leaders, and driving leadership development through its regional Leadership University. Paul also discusses the use of employee engagement insights to shape continuous improvement and innovation across a 160,000-strong global workforce.He highlights how Airbus is integrating technology and AI into HR—not to replace people, but to enhance performance, agility, and connection—showcasing how one of the world’s largest organizations continues to empower its people while pioneering the future of work.Chapters00:00 Introduction to Airbus' Decentralization Efforts01:05 Welcome to the HR Impact Show01:27 Meet Paul Coignec: Head of Human Resources for Asia-Pacific at Airbus01:55 Paul's Journey at Airbus09:19 Employee Engagement and Complexity at Airbus11:24 Airbus' Leadership University and Decentralization13:52 Leadership Development and Succession Planning17:20 AI and Future Skills in Aerospace22:16 Resilience and Wellbeing at Airbus31:36 The Ideal Workplace of the Future34:01 Rapid Fire Questions and ConclusionResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-showConnect with Paul Coignec : linkedin.com/in/paul-coignec-62142827/Connect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in Asia.Hosted by Dorothy Yiu, EngageRocket's CEO & Co-founder and Fung Tai, EngageRocket's VP of Customer Success.

As VP of Human Resources – Asia Pacific at Griffith Foods, Pauline drives regional HR strategy to support business transformation and growth. With over 30 years of global experience, she has led change management, culture, and leadership programs across APAC, Europe, and the Americas. Pauline holds an MBA in International Business and is a Certified Behavioral Coach.In this episode, host Dorothy chats with Pauline Tay, VP of HR for APAC at Griffith Foods. Join us as Pauline shares her insights on building effective HR teams, leadership, and change management. Learn about her unique approach to integrating HR with business operations, her strategies for driving major transformations across APAC, and her methods for fostering a purpose-driven and flexible workplace.Chapters00:00 Introduction00:30 Meet Pauline Tay02:40 Building a Successful HR Team03:46 HR in the Business: Real-World Examples12:45 Change Management and Transformation: The 3 Pillars Framework25:45 Lessons and Future of HR29:05 Rapid Fire Questions and ConclusionResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-showConnect with Pauline Tay: https://www.linkedin.com/in/pauline-tay-16585043/Connect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in Asia.Hosted by Dorothy Yiu, EngageRocket's CEO & Co-founder and Fung Tai, EngageRocket's VP of Customer Success.

Patrick Woo is the Director of Human Resources at Steelcase Asia Pacific. With a diverse professional background in both the private and public sectors, ranging from government and aviation to management consulting and manufacturing. Patrick is well-experienced in leading and partnering with global teams across Asia Pacific and North America. He is passionate about people and supporting personal growth and achievements by applying his longstanding experience in leadership, strategy and talent management towards building talent and capability across organizations. Patrick Woo, HR Director for APAC at Steelcase, shares insights from his over 20-year HR journey and delves into Steelcase's innovative strategies, focusing on trends like AI, screen time, sustainability, and wellbeing. Highlighting Steelcase’s commitment to diversity, particularly through the 'Women of Steel' initiative in India, Patrick discusses the evolving landscape of workplace design, emphasizing agility, value alignment, and fostering inclusive work environments. Chapters00:00 Introduction01:15 Welcome to the HR Impact Show01:58 Patrick Woo's Journey into HR05:45 Cultural Challenges in China09:16 Steelcase's Core Values and Success13:33 Workplace Trends Post-COVID21:28 Balancing Privacy and Connection in Workspaces26:41 Budget-Friendly Workspace Solutions28:59 Steelcase's Commitment to Diversity35:34 The Ideal Workplace of the Future37:25 Ensuring Agility in Talent39:35 Rapid Fire Questions and ConclusionResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-showConnect with Patrick Woo: linkedin.com/in/woopatrickConnect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in Asia.Hosted by Dorothy Yiu, EngageRocket's CEO & Co-founder and Fung Tai, EngageRocket's VP of Customer Success.

As Vice President of HR Asia Pacific at Prysmian, Luigi Bellopede leads people strategy across nine countries for over 3,100 employees. With 20 years of international HR experience, he has held senior leadership roles in retail, manufacturing, and the pharmaceutical sector, with deep expertise in M&A. At Prysmian, Luigi previously served as SVP of Talent and People Development, overseeing one of the largest mergers in the cable industry across 50 countries. Before relocating to Asia, he also led HR for a telecom business with North American market exposure.In this episode of the HR Impact Show, Luigi shares insights from his 20-year global HR journey, covering his experience with cultural nuances, managing a diverse APAC workforce, and leading performance systems post-merger. Discover how Prysmian navigates manufacturing disruptions, the importance of leadership buy-in, and how focusing on people can drive business outcomes. Luigi emphasizes the significance of adaptability, financial acumen, and maintaining trust and flexibility in future workplaces.Chapters00:00 Introduction to Managing Culture and Change01:09 Welcome to the HR Impact Show01:50 Luigi Bellopede's HR Journey03:17 Prysmian's Global Presence and Challenges04:16 Managing Cultural Nuances in HR07:09 Implementing a Unified Performance System16:15 People-Centric Focus During Uncertainty19:27 Future-Proofing HR and the Workforce27:14 Rapid Fire Questions and Closing RemarksResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-showConnect with Luigi Bellopede: linkedin.com/in/luigi-bellopede-95609917Connect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in Asia.Hosted by Dorothy Yiu, EngageRocket's CEO & Co-founder and Fung Tai, EngageRocket's VP of Customer Success.

As Organisation & Business Partner Director at Dassault Systèmes, Gary Lee drives workforce transformation, talent strategy, and organisational performance globally. He has held senior HR leadership roles in European and Danish multinationals, designing global talent programmes for 18,000+ employees and shaping organisational development across APAC. An MBA and Master’s graduate, Gary is also a TEDx speaker and regular voice at HR conferences and publications.What’s the missing link between HR and real business impact? In this episode, Gary Lee reveals why strategic HR must go beyond traditional roles and align deeply with business outcomes. He shares bold insights on building a dynamic skills taxonomy that evolves with trends like generative AI, and why annual reviews are essential to stay ahead. Gary also challenges conventional thinking about talent, asking: “If everyone is a talent, why isn’t everyone talented?” Packed with fresh perspectives on authenticity, trust, and HR’s future, this conversation will make you rethink how to unlock your workforce’s true potential.Chapters00:00 Stop Thinking Like HR: A Mindset Shift00:59 Welcome to the HR Impact Show01:19 Meet Gary Lee: HR Veteran and Global Leader02:40 Defining Strategic HR and Business Alignment04:41 Building a Dynamic Skills Taxonomy09:13 Measuring, Maintaining, and Evolving Skills16:20 Talent Management Insights: “Not Everyone Is Talented”22:26 Future of Work: Transient Teams, AI, and Peer Learning26:57 Rapid Fire Questions and ClosingResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-showConnect with Gary Lee: linkedin.com/in/garylmyConnect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in Asia.Hosted by Dorothy Yiu, EngageRocket's CEO & Co-founder and Fung Tai, EngageRocket's VP of Customer Success.

As Omnicom Media Group’s Chief Communications and Talent Experience Officer for Asia Pacific, Justin leads regional branding, marketing communications, and talent experience strategies across the network and its agencies. With nearly 20 years of multinational experience in Singapore, Shanghai, and New York, Justin brings deep expertise in corporate communications, crisis management, media relations, and content creation. He also champions a positive workplace culture and employee satisfaction through impactful global and regional talent initiatives.Join Dorothy Yiu and Justin Low as they explore the intersection of communications and HR in shaping a vibrant company culture. Justin shares insights from his unconventional career journey—from early childhood education to PR—to his current dual role. Discover the synergies between comms and HR, the power of internal and external alignment, and the strategies for fostering engaging employee experiences. Learn how authenticity, strategic partnerships, and creative approaches can redefine corporate culture and employee engagement.Chapters00:00 Introduction & Welcome to the HR Impact Show01:16 Meet Justin Low: A Journey from Early Childhood Education to PR04:03 The Role of Gui Ren in Career Development06:12 Combining Communications and Talent Experience11:29 The Importance of Authentic Messaging15:29 Tailoring Communication for Cultural Nuances19:01 Enhancing Employee Journey in Creative Media22:42 Building a Robust Pre-Onboarding Process23:02 Mental Health Initiatives at OMG23:51 Reframing Success Metrics25:06 Personal Stories and Mental Health28:23 Empowering Middle Managers30:38 Supporting CEOs33:13 Future Workplace Vision37:50 Rapid Fire Questions & ConclusionResources[Free] Get this episode key insights here: https://blog.engagerocket.co/the-hr-impact-showConnect with Justin Low: linkedin.com/in/justin-low-3a7b3846Connect with Dorothy Yiu: linkedin.com/in/dorothy-yiuYoutube: youtube.com/@TheHRImpactShowLinkedIn: linkedin.com/company/the-hr-impact-showThank you for tuning into The HR Impact Show. Don't forget to hit Subscribe! If you enjoy the show, please leave us a 5-Star Review and share with your friends.Are you hungry for more? Join our HR Impact Community for monthly insights from global HR leaders and event invites: https://www.engagerocket.co/hrimpactAbout The HR Impact ShowJoin top global people leaders for honest conversations about how to build and transform high-performing cultures.Hear from CHROs and HR experts from global and world-renowned organisations as they share their top people analytics tips, leadership journeys, lessons and challenges while navigating the complexities of transformation and the multi-generational and diverse cultures in Asia.Hosted by Dorothy Yiu, EngageRocket's CEO & Co-founder and Fung Tai, EngageRocket's VP of Customer Success.