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Telit Cinterion is leading in the IoT technology race. Security is king and security is built into every device. In addition to security, how does remote device management play into security? Neil Bosworth Neil Bosworth, Head of Vertical Segments & IoT Products at Telit Cinterion shares details with Don Witt of The Channel Daily News, a TR publication  on remote management and how it relates to IoT Security. A major concern of organizations is implementing security while using remote management in their IoT networks. Neil addresses these concerns as he provides some solutions for IoT devices that utilize remote management. Neil also shares his thoughts on the trends and future of IoT security and Remote Management moving forward. Listen in as Neil provides some great information on IoT security secure remote management with some solution examples. Security is native to their hardware and designed into the industrialization process, which hardens their modules to cyberattacks. Their IoT modules are secured and personalized at the time of manufacture, enabling their IoT endpoints to leverage the security benefits. Modules with certain chipsets feature encrypted ID, credentials and SIM functions embedded in the chip’s trusted zone. The Telit ID (TID), which is injected into the module at the point of manufacture, is immutable and cannot be moved from one module to another. The TID is used for tracking and auditing modules across different systems. Its identity information is shared securely only through their IoT platform for device management. For more information, go to: https://www.telit.com/

How do the Cyber-Criminals do it? How can they continue? They attack through the theft of personal data, the use of ransomware, denial of service, rerouting of traffic, malware to shut down central infrastructure and many more tactics and threats. Neil Bosworth Neil Bosworth, Head of Vertical Segments and IoT Products at Telit Cinterion speaks with Don Witt of The Channel Daily News, a TR publication, about cyber threats and how they gain access.  For example, early IoT devices were made to perform a certain function without regard to security providing easy physical access. Cyber-criminal access can also be made when IoT software or hardware is out of date and if there is insufficient protection for data when data is at rest or in transit. Listen in as Neil provides details to access methods and how Telit Cinterion stops them. They help their customers and partners who require best-in-class Internet of Things (IoT) performance. Their engineering practices and design methodologies exceed stringent environmental requirements and industry standards. Their IoT experts have pioneered an end-to-end system approach to ensure everything works together when connecting devices. They enable businesses to manage IoT devices, connectivity, and everything in between. They were established in 1986 as Telital, an engineering company providing research and development services for multinational telecoms. They emerged as cellular technology innovator. They began manufacturing and marketing products under the Telit brand in 1997. They recognized the potential of cellular M2M and IoT solutions. They launched their first M2M module in 1998. The company has been a pioneer in enterprise-grade IoT products and software for over 20 years. For more information, go to: https://www.telit.com/

Frank Swindler Dave George Two-way radio technology has grown and developed. Traditional 2-way radio has improved with better technology. Advancements were made with push to talk over cellular. With the emergence of wifi-radios, there are now multiple solutions for any given situation. Listen in to Dave George – President & Chief Technologist, Pryme Radio and Frank Swindler – Technical Director, Cardinal Wireless as they discuss with Don Witt of the Channel Daily News, a TR publication, the 2-way radio market and how to make sure you make the correct handset purchase as well as equipping it with the best accessories to meet the tactical requirements and maximize the user experience. Public safety will have different requirements from hospitality.  It is best to work with an organization that knows what products will work best for what situations. If you have low quality headset for hospitality, you may not be able to hear if a room is ready for a client making him register later and store his bags with the bell hop. How much is the cost for a dissatisfied customer.  These are real issues that need to be addressed up front and you need people with experience to make it happen properly. For almost 30 years, PRYME has been a leading manufacturer of high-quality products for professional users of two-way radios. Located in Brea, CA, their line of accessories serves many markets including public safety, police, fire, emergency services, healthcare, security, oil & gas, tactical and hazmat professionals, as well as industrial, commercial, hospitality and entertainment markets. Cardinal Wireless has been in the Wireless For Work business for more than 30 years. Founded in 1980 as Cardinal Two-Way Radio Communications, Inc., they specialized in efficient, cost-effective services for business and industry. From there they grew to become a major radio and wireless equipment dealer, service center, and airtime supplier serving the Central Indiana market. Today, they focus their efforts on providing high-quality UHF/VHF trunking, digital or analog radio communications, GPS systems and accessory equipment. For more information, go to: https://cardinal-wireless.com/ or https://www.pryme.com/

Telcos and Techcos are Blending as Both Look to Capitalize on New Revenue Streams: iconectiv is helping telcos and techcos embrace this shift, and overcome key challenges that must be addressed in the process TR Publications Weekend Listen In today’s digital world, telecommunications and technology companies are starting to blend, as both identify new revenue streams and business opportunities. In this podcast, Peter Ford, Executive Vice President at iconectiv, tells us how his company is helping telcos and techcos embrace this shift, and overcome key challenges that must be addressed in the process. “This is a significant shift. Historically, telcos and techcos have had differing go-to-market strategies,” says Ford. “As the two blend, telcos need to adapt their organizational culture to be more agile and innovative, while techcos need to understand the complexities of managing and maintaining a reliable network infrastructure, which may not be their core expertise.” iconecitv is a trusted partner of the communications ecosystem, dedicated to keeping people connected, businesses running and commerce flowing. This includes making sure incoming and outgoing phone calls and messages are verified and identified, and that communications service providers can trust the information in their systems and network, and ultimately, operate as cost effectively and efficiently as possible. www.iconectiv.com

Wildix has positioned itself to stand out in the crowded communications crowded market. “We decided to go 100% to the channel, says Steve Osler, CEO Wildix. Recorded at the Wildix Partner Day Conference in Chicago, this podcast walks us through a top-level view of how Wildix has positioned itself to stand out in the crowded communications crowded market. The largest message of the conference and the podcast was Wildix’s absolute focus on the channel, and on making each partnership really work. According to Osler that includes three big ideas: commitment to keeping the partner as the only customer facing presence, delivering to the customers unique experiences that are only offered by their Wildix partner, and offering products that keep the partner as the customer’s problem solver. Osler walks us through the special retail solution called x-hoppers, a complete retail communications solution that uses AI and tackles head on retail challenges by engaging consumers and helping to maximize scarce labor resources. We learn how x-hoppers boosts sales and cuts labor time in unproductive tasks. We also hear about x-bees, a customer communications platform built to boost sales for clients that are more B2B, where other tactics are needed to engage business customers. Osler reports that his company has one of the lowest churn rates in the industry because Wildix supports their partners and continues to enable the channel to offer inventive solutions to their clients. Visit www.wildix.com

In this episode of the podcast, Doug is joined by Sriram Sampath, Vice President - CX Management & Collaboration Platforms at Tata Communications, a global digital ecosystem enabler, to discuss the changing landscape of hybrid work. Is hybrid work an advantage or a disruption? Sriram explores how businesses have taken this opportunity to adapt and evolve their technology solutions to support remote and hybrid work. Enterprise technology has boosted productivity for virtual teams through high-speed connections, availability of smart devices, cloud services, and improved network security and collaboration services. However, there is a challenge too. While collaboration services and tools make it easier for people to work from anywhere, employees tend to be isolated, and a distance grows with how managers work with their teams. Sriram provides insights into Tata Communications' role as a CommTech player to power enterprises with remote and hybrid work adoption. He also offers a forward-looking perspective on the direction of hybrid work, emphasizing the importance for businesses to stay ahead of the tech-driven and ever-evolving workforce trends. Click here to know more about Tata Communications offerings for Unified Communications and Business Collaboration.

Vonage has managed to assemble a communications platform that captures and inspires the 1.15 million developers’ creative entrepreneurial spirits to envision tomorrow and deliver it today. Vonage’s core includes cloud native, SaaS native, security first and data driven characteristics which provides the creativity power developers need to construct applications that respond to the customers needs. Sanjay Macwan Sanjay Macwan, CIO, CISO at Vonage Speaks with Don Witt of The Chanel Daily News about businesses and how they can ensure security while migrating from a PBX to the cloud.  There are many benefits in moving to the cloud including ROI, financial as well as the employee and customer experience. Vonage enhances the cloud solution with Two Factor Authentication (2FA). Of course, Vonage is involved in AI and is seeing more significant adoption of AI-enabled automation across all enterprise workflows and processes. The number of routine clerical and administrative functions can, and will, increasingly be fulfilled by AI-enabled solutions. Listen in for more very informative discussion about Vonage and the Industry. Now we're talking! Technology is supposed to make things easier. Right? So, why does the business communications business seem to make things so complicated? It’s simple to Vonage: They want you to understand their unified communications solutions without needing a PhD. They want to maximize the impact and minimize the jargon. They don’t want to work with celebrity spokespeople. They’re too busy working with businesses and developers. They don’t care about their technology being fancy, they want it to be so good you forget about it. Because it’s not about how advanced the technology is, it’s about what you can do with it. They’re keeping communications how they should be: straightforward. Now we’re talking. It is all about the experience! For more information, go to: www.vonage.com or call 1-844-365-9460

COTU is a suite of cloud-based SaaS applications that integrates seamlessly for Wildix partners who have customers who operate a contact center.  In this podcast, Sam Hodgetts​, Director at COTU, walks us through several key products available from COTU through the Wildix partner portal. We learn about ipScape, an innovative cloud-based customer experience technology that is feature-rich, scalable and offers integration capabilities. ipScape enables easily build out of campaigns and access live reports to monitor customer service and sales teams. Partners with contact center customers can also offer RAMP (Recording Archive Management Platform, which delivers secure, GDPR compliant, long-term storage of call recordings. MyWallboards an easy to configure enhancement of your Wildix Customer Experience is something that will be a gain for any PBX customer. Branding Sam also describes how COTU works to maintain Wildix’s major focus on having partners maintain their brand. Not only do COTU products maintain partner branding, COTU’s products allow the partner to enable the final customer to brand, so that as the contact center operation interacts with callers and contacts, the customer’s brand is what people experience and see. Learn more at cotu.uk Wildix partners can work through their Wildix representatives as well.

Vonage (Voice on Net AGE) has been on my radar from their start way back at the end of the last century. At a time where nothing in Telecommunications happened for 150 years and all things were proprietary and wired. They started their journey delivering VoIP and targeting the home and small business because big business was controlled by the AT&T, Motorola NCR, etc., and high-speed internet and SIP were not around. Sanjay Macwan Sanjay Macwan, CIO, CISO at Vonage takes Don Witt of The Channel Daily News, a TR publication, and the rest of us back farther adding some additional communications history to the story. He also describes early Vonage with a current core business product set of Unified Communications, Contact Centers and CPaaS APIs. Sanjay does a great job on this podcast as he walks through the evolving technological landscape and describes how Vonage is committed to a security-first approach for their customers to become more productive, mobile, flexible, profitable, and more security-focused. He then moves into two factor authentication. Reinventing communications all over again Change is an essential part of the Vonage DNA. Their original business brought VoIP to families and small businesses. And now they’re making communications more flexible, intelligent, and personal to help enterprises the world over stay ahead. They've brought leaders in unified communications, contact centers, and communications APIs all under one roof. Together, they’ve created the world’s most flexible cloud communications platform. Unified Communications, Contact Centers, Communications APIs: take your pick. ... or pick them all. They’re uniquely flexible when it comes to our capabilities. Choose from their stock of proven applications, all ready to go. Select from their extensive portfolio of APIs to create your own apps and integrations. Or get the best of both: choose the apps you need and customize them with their APIs. You can’t do that with anyone else. For more information, go to: www.vonage.com.

Having started 46 Labs servicing carrier communication problems,46 Labs soon realized that large enterprise had very similar problems. Trevor Francis, CEO of 46 Labs, discusses with Don Witt of The Channel Daily News how they were able to support both channels fixing anything that would break in communications. It was not long before 46 Labs was able to assemble a complete platform called Peeredge. Trevor provides two examples of how their technology is integrated into a carrier’s network and how they integrate their technology into enterprise as well. Trevor Francis Carriers and enterprises find Drag and Drop automation, push-button technology, global infrastructure, Peeredge and working with major organizations around the world to establish voice connectivity are standout features of 46 Labs. Trevor will also discuss the reason that telecom companies use SaaS and the cyber security risks associated with SaaS technology. This is good technology and it will help those carriers and enterprise that are short staffed, short on internal technical capabilities and may also need a network overhaul. 46 Labs is the world’s connectivity orchestration company. IT leaders harness their trusted Peeredge™ platform to bring together and interconnect the foundational infrastructure that powers their success - all while orchestrating connectivity sustainably and securely. 46 Labs Orchestrates the World’s Connectivity™. Digital leaders harness their automation platform and team of experts to orchestrate the foundational elements that power their global success. They enable their clients to ease their operational burdens and expand their reach across any connectivity medium. For more information, go to: www.46labs.com or call +1 (888) 646-5227