Episode 119 - Customer Experience In The Digital Age: Insights From The Riana Group CX Executives Breakfast Forum 2024.

In this episode of the Pure Digital Passion Podcast, on the 2nd December 2024, I had the privilege of representing Dotsavvy on a distinguished panel discussion titled “I Like My Coffee Black: Trade Today and Trade Tomorrow – The Realities” during the recent Africa Trade Development Forum (ATDF) in Kigali, Rwanda. This landmark event, jointly organized by TradeMark Africa and Rwanda’s Ministry of Trade and Industry, brought together thought leaders, innovators, and policymakers to address the challenges and opportunities of digital trade in Africa. Moderated by the insightful Allen Asiimwe, Deputy CEO of TradeMark Africa, the panel featured: Antoine Sebera, Government Chief Information Officer, Rwanda Information Society Authority (RISA) Bernice Omiunu, Founder, Women in Blockchain Africa Gabriel Negatu, Board Member, Atlantic Council and TradeMark Africa Discussion Highlights: The panel tackled key issues such as bridging policy gaps, fostering trust in e-commerce, and financing digital infrastructure: Framing the Issues: Allen set the tone with her analogy of “eating an elephant,” emphasizing a step-by-step approach to solving Africa’s trade challenges. Bridging Policy and Practice: Antoine highlighted Rwanda’s success with the Electronic Single Window and the need for infrastructure investments. Building Consumer Trust: Bernice shared how blockchain can enhance supply chain transparency, while Gabriel discussed the role of digital IDs and interoperable platforms in fostering trust. Financing and Scaling Digital Innovations: Gabriel advocated for innovative PPP financing models, while I emphasized local context and interoperability in scaling digital platforms. Timestamps: [0:00] Introduction by Allen Asiimwe [5:30] Moses Kemibaro on policy gaps and infrastructure needs [15:00] Antoine Sebera on digitized trade solutions in Rwanda [25:10] Bernice Omiunu on blockchain’s role in trust-building [35:20] Gabriel Negatu on financing and PPP models [45:40] Final thoughts and actionable insights Discover how digital trade is transforming Africa’s economies through collaboration, innovation, and investment. #Trade #DigitalTrade #ECommerce #MarketPlace #Markets #SMEs #MSMEs #SmallBusiness #Traders ##Business #Commerce #AFCTA #AU #AfricanUnion #CrossBorder #EastAfrica #Kenya #Rwanda #Tanzania #Africa #Uganda #Ethiopia #Djibouti #Burundi #ATDF #Internet #DigitalMarketing #SocialMedia

In this episode of the Pure Digital Passion Podcast, I sit down with Ben Roberts, one of Kenya's and Africa’s most influential technology and digital infrastructure leaders, to explore his journey and insights on technology, innovation, and education. We start by uncovering Ben’s early years in the UK, where access to a physics lab and home computers sparked his passion for technology. He shares how these formative experiences shaped his decision to study physics at the University of Bristol and ultimately led to a career in telecommunications. Ben reflects on his pivotal role at Liquid Telecom, where he spearheaded the transition from satellite to fiber connectivity across Kenya and Africa. From navigating challenges like elephants trampling cables to finding innovative ways to protect infrastructure, Ben shares fascinating anecdotes about building Africa’s digital backbone. A major highlight of our conversation is Ben’s work in STEM education. As the Board Chair of Young Scientists Kenya, he’s driving initiatives to connect schools to the internet and empower students to apply STEM concepts to solve real-world problems. We also discuss Ben’s new ventures: Nova Space, which leverages virtual reality to enhance technical education, and Lipagas, a pay-as-you-go LPG startup tackling clean energy challenges in Kenya. Finally, Ben shares his vision for the future of Kenya's and Africa’s technology landscape, from green energy and AI hubs to the importance of investing in digital infrastructure and policies. Chapters: 0:00 Introduction 3:00 Early years in the UK 10:00 Transition to Africa and Liquid Telecom 20:00 Building Africa’s digital backbone 28:00 Passion for STEM education 35:00 New ventures: Nova Space and Lipagas 45:00 Vision for Africa’s tech future 50:00 Advice for young innovators This episode is packed with insights for anyone passionate about technology, education, and Africa’s growth. Don’t forget to like, share, and subscribe for more episodes of the Pure Digital Passion Podcast!

Last week, I had the privilege of attending the Digital Hubs Strategy Conference in Kakamega County, where Kenya’s ambitious Digital Superhighway initiative took center stage. The event marked the launch of two digital hubs at Kakamega County Polytechnic and St. Paul’s Shianda County Polytechnic, key milestones in Kenya’s journey to bridge the digital divide. This transformative effort is driven by a collaborative partnership between the Ministry of ICT and Digital Economy, Konza Technopolis, the Communications Authority of Kenya, and Huawei Kenya, among others. These digital hubs are more than access points—they are empowering communities through digital education, entrepreneurship, and opportunities for economic growth. Throughout the day, I engaged with key stakeholders, including educators, students, and policymakers, to understand the real impact of these hubs. Here are some highlights: Adam Lane from Huawei Kenya shared how Huawei’s contributions include high-speed broadband connectivity, ICT training, and state-of-the-art digital tools to transform institutions into modern learning hubs. Carolyn Kamete, Principal at Kakamega County Polytechnic, explained how their hub has tripled student enrollment, empowered youth and women, and created global linkages for trainees. Julia Opoti, Principal at St. Paul’s Shianda County Polytechnic, emphasized how digital resources have equipped trainees with critical ICT skills and increased their employability. Students like Sharon Nekesa and Silas Mulama shared inspiring stories of earning income online through digital platforms facilitated by the hubs. Evans Akoko, Centre Manager, highlighted how tailored training programs are creating career pathways for both trainees and community members. Hon. Victoria Zillah, MCA Kakamega County, discussed how these hubs have not only boosted enrollment but also attracted partnerships and resources that enhance their overall impact. The success of this initiative reflects the power of collaboration between the government, private sector, and academia. Together, they are creating ecosystems that provide the tools and skills needed to thrive in today’s digital economy.

On Wednesday, December 11, 2024, I had the distinct honor of being the Chief Guest at the inaugural Teja Talks Speaker Series hosted at Teja Spaces on Riverside Drive in Nairobi, Kenya. This event, organized in partnership with The Kenyan Wallstreet and Johnnie Walker, brought together a diverse audience of business leaders, professionals, and innovators to discuss the ever-changing dynamics of an increasingly digital-first global business environment. The theme of the evening was “Helping Brands Understand and Adapt to the Ever-changing Digital Environment”—a topic that resonated deeply with all present. The cozy yet professional ambiance of Teja Spaces, enhanced by the elegance of a bespoke Johnnie Walker Blue Masterclass, set the perfect stage for a dialogue rich in ideas and practical insights. The podcast recording started late due to technical hiccups but the discussion picked up seamlessly and what unfolded was a deep dive into the interplay of technology, consumer behaviour, and brand strategy, expertly moderated by Andrew Barden, CEO of The Kenyan Wallstreet. In my conversation with Andrew, I emphasized the increasing importance of adapting to emerging technologies like artificial intelligence (AI) and leveraging influencer-driven content to maintain relevance with today’s informed, aspirational consumers. What We Discussed: A Detailed Recap The conversation with Andrew Barden was candid and far-reaching. Here are some key topics we covered: In-house vs. External Advertising Agencies: We discussed the growing trend of brands establishing internal agencies for cost efficiency and tighter control. I noted that while this offers some benefits, it risks creating a myopic view of a brand. External agencies bring fresh perspectives and creative ideas that are invaluable for long-term success. Brand Communication in the Digital Age: Addressing misinformation and fake news, I shared how brands can combat these challenges by consistently communicating authentic and high-volume content. This approach not only counters misinformation but also builds trust and loyalty among consumers. The Evolution of Media Consumption: We explored how platforms like TikTok and podcasts are reshaping content consumption, with consumers gravitating toward short, snackable formats. I drew parallels with the growing influence of grassroots media channels over traditional outlets. Future of Print Media: With print newspapers like People Daily going fully digital, we debated whether print media has a future. I argued that legacy media must adapt to digital-first strategies while recognizing that younger generations have little affinity for print. AI in Business Operations: Sharing my experiences with AI tools like ChatGPT, Perplexity, and Riverside, I highlighted how AI is revolutionizing everything from recruitment to medical diagnostics. Companies that adopt these technologies early gain a compounding advantage that competitors struggle to catch up with. Reaching Decision-Makers in a Digital World: For B2B companies, I recommended leveraging LinkedIn as a powerful tool for thought leadership and targeted advertising. I shared how my LinkedIn newsletter organically grew to 15,000+ subscribers, predominantly C-suite executives, showcasing the platform’s potential for meaningful engagement. Closing Thoughts As the evening drew to a close, it was clear that Teja Talks had accomplished its mission of fostering meaningful dialogue and connection among forward-thinking business leaders. The intersection of technology, strategy, and creativity will continue to define how brands navigate the future, and forums like these are instrumental in shaping that journey.

In this episode of the Pure Digital Passion Podcast, I had a great conversation with Dele Akinsade, Senior Director of Cloud Expansion at Microsoft, to explore the transformative role of cloud technology and AI in Africa’s digital economy. From the challenges of building AI-ready infrastructure to the groundbreaking work Microsoft Azure is doing across the continent, this conversation dives deep into the opportunities and innovations shaping Africa's digital future. Dele also shares insights into his philanthropic efforts through the Dele Akinsade Foundation, which empowers young Africans—particularly girls—to pursue STEM education and careers. Learn how cloud technology, AI, and grassroots initiatives are converging to drive inclusive growth and innovation in Africa. Tune in for expert perspectives on overcoming barriers like cost and regulation, the potential of AI in sectors like healthcare and agriculture, and practical advice for African businesses looking to adopt these transformative technologies. 🎙️ Topics Covered: 1/ AI-ready infrastructure: What it means for Africa 2/ Microsoft's cloud expansion strategy in Africa 3/ Overcoming barriers to cloud adoption: Cost, connectivity & regulation 4/ The impact of AI on Africa’s economy and industries 5/ Empowering Africa’s youth through STEM education👉 Don’t forget to like, comment, and subscribe for more insightful conversations on digital transformation from an African perspective!

Earlier this month, I had the privilege of visiting Africa Data Centres’ NBO1 facility in Nairobi, where I sat down with Dan Kwach, the Regional Executive for East Africa, for an insightful session on the Pure Digital Passion podcast. The conversation was a deep dive into the critical role Africa Data Centres (ADC) plays in driving the region’s digital transformation and what the future holds for this vital sector. ADC continues to stand tall as Africa’s largest interconnected, carrier- and cloud-neutral data centre network. Through its state-of-the-art facilities, ADC ensures businesses across industries benefit from rapid, secure, and reliable digital services. The NBO1 facility itself is exceptional, housing over 100 network service providers and hosting 70% of East Africa’s financial institutions. As Dan revealed during our session, ADC is currently operating at 95% capacity, which is a reflection of the growing demand for robust and secure data solutions in the region. One of the highlights of the conversation was ADC’s ongoing expansion in Nairobi, where they’re building out an additional floor to increase their data centre capacity. This expansion is not just about scale — it’s about introducing AI-ready infrastructure that can support next-generation workloads. Dan shared how AI, data sovereignty, and the arrival of hyperscalers are reshaping the region’s data centre landscape, creating immense opportunities for innovation and growth. Another key topic was sustainability. ADC’s commitment to green energy solutions, including solar power installations and water-free cooling systems, demonstrates their leadership in creating environmentally responsible data infrastructure. This isn’t just about reducing their carbon footprint; it’s about setting the standard for the entire industry. Data sovereignty was another focal point. As governments and businesses prioritize local data hosting due to privacy concerns and regulatory frameworks, ADC is uniquely positioned to provide secure, compliant environments for sensitive data. Dan emphasized how data centres like NBO1 are critical to Kenya’s ambitions of becoming a digital and innovation hub for East Africa. The conversation also touched on the challenges and opportunities in the industry. While ADC’s success highlights the region’s progress, there is still room to grow — Africa accounts for just 3% of the global data centre capacity. However, as Dan rightly pointed out, this statistic represents a massive opportunity for growth as more international players invest in the continent’s digital infrastructure. For me, this session reaffirmed the transformative impact of data centres on East Africa’s economy. ADC is not just building facilities; it’s building trust, empowering businesses, and driving innovation in Kenya and East Africa, at scale. 

I had the pleasure of sitting down with Mawingu’s CEO, Farouk Ramji, for an exclusive conversation on their latest milestone: a $15M fundraise and the acquisition of Tanzania’s Habari, a leading ISP based in Arusha. This move cements Mawingu’s position as East Africa’s largest ISP dedicated to rural and peri-urban markets. Farouk shared insights into Mawingu’s disciplined expansion strategy, which focuses on bridging the digital divide in underserved areas. We discussed how Habari’s 30-year legacy aligns with Mawingu’s mission to deliver affordable, sustainable, and high-quality Internet connectivity. Farouk also revealed their decision to retain the Habari name while refreshing the brand to reflect Mawingu’s innovative ethos. The $15M funding round, led by Africa Go Green Fund (Cygnum Capital) with support from InfraCo Africa and FMO, will accelerate Mawingu’s deployment of fiber and wireless networks across Kenya and Tanzania. Farouk detailed the challenges and teamwork behind the 18-month fundraising process and how this capital will enable rapid scaling. Mawingu’s strategy addresses the “last mile” connectivity gap in East Africa, using a phased approach: deploying wireless technology to build customer bases before rolling out fiber in denser areas. With 175 towers supporting its operations, Mawingu is set to replicate its Kenyan success in Tanzania and beyond. We also explored Mawingu’s people-first philosophy. Farouk highlighted stories of dedicated employees, like Martha, who rose from junior IT staff to a senior leadership role, showcasing the company’s commitment to nurturing talent. Looking ahead, Mawingu’s 2028 vision to impact 1 million East Africans remains ambitious but achievable. With plans to explore Uganda, Rwanda, and the DRC, Mawingu is poised to redefine digital connectivity in the region. Tune in to hear Farouk’s reflections on leadership, the acquisition journey, and what’s next for Mawingu as it scales new heights.

I recently had the privilege of joining Gideon Ruhara on the Kesho Insights Podcast, where we explored some of the most transformative aspects of digital transformation in Kenya Africa. From mobile technology and AI to overcoming barriers to digital transformation, we had an in-depth discussion on the opportunities and challenges shaping the continent’s digital future. 🎯 Key Topics Discussed [0:00] Why digital transformation is no longer optional for African businesses: We kicked off by looking at the urgency for businesses to embrace digital tools to remain competitive globally. [3:57] The evolution of Kenya’s digital landscape over 20 years: I reflected on how Dotsavvy grew alongside the digital revolution, from the early days of the internet to the current dominance of social media and mobile technologies. [6:25] Digital in unexpected industries like construction: WhatsApp and mobile devices are revolutionizing even traditional sectors by streamlining processes and improving communication. [12:37] Why low labor costs hinder automation in Africa: We discussed how the affordability of labor sometimes creates resistance to adopting digital systems, despite the opportunities for efficiency and cost savings. [16:01] Mobile technology as Africa’s game-changer: Affordable smartphones, financing options, and increasing connectivity are enabling digital inclusion, even for underserved populations. [19:40] The untapped potential of AI in Africa: Imagine AI tools tailored for local languages and contexts, bridging barriers in education, commerce, and agriculture. The possibilities are immense. [21:59] My journey as a content creator: I shared insights on staying consistent, balancing personal branding with corporate goals, and building a niche as a technology and digital marketing thought leader. [26:31] The rise of short-form video content: If I were starting today, I’d focus on short-form video platforms like TikTok and YouTube Shorts, leveraging AI to enhance production. [29:47] Repurposing content to reach diverse audiences: I explained how I turn podcasts into blog posts, YouTube videos, newsletters, and even social media snippets to maximize reach and engagement. 🎯 Takeaways 1. Digital transformation is essential for businesses: It’s about rethinking how processes work and leveraging technology to improve outcomes. 2. AI will be transformative for underserved populations: Tools tailored for local languages and contexts could bridge gaps in access and efficiency. 3. Content creation is a journey of consistency and passion: By staying curious and committed, I’ve built a platform that opens doors to new opportunities. 4. Personal branding amplifies corporate messaging: People connect with individuals, making personal branding a powerful tool for business growth. #Kenya #Africa #DigitalTransformation #Content #DigitalContent #ContentCreation #Influencers #PersonalBranding #KeshoInsights #Podcast #SmallBusiness #SME #Business #AI #ArtificialIntelligence #Technology #DigitalMarketing #Marketing #SocialMedia

I’m excited to share highlights from the panel discussion I moderated on the 12th November 2024 at the launch of Adili Group’s Cyber Training Arena, Africa’s first and only advanced cybersecurity training facility. This discussion brought together experts from key sectors to explore the challenges and advancements shaping cybersecurity in Africa. Our Expert Panel Included: Rosa Nduati-Mutero (ALN Kenya): She shared her expertise on how governance and regulatory frameworks are critical for cybersecurity. Ofir Hason (CyberGym): With extensive experience in cybersecurity, Ofir discussed the threats facing Africa’s critical infrastructure. Esther Masese Waititu (Safaricom): Esther provided insights into balancing innovative digital finance solutions with strong security measures. Njeri Jomo (Jubilee Health Insurance): Njeri emphasized the need for cybersecurity to protect sensitive health data. Joylynn Kirui (Microsoft): Joylynn explained the role of DevSecOps in embedding security into cloud-based development workflows. Discussion Highlights: 1. Global Cyber Threats & Africa’s Landscape: We looked at the global rise in cybercrime and its significant impact on Africa’s finance, healthcare, and critical services. 2. AI’s Dual Impact on Cybersecurity: AI is transforming cybersecurity by enabling both attackers and defenders to enhance their capabilities. 3. Supporting Cybersecurity for SMEs: Practical ways for small businesses to address cybersecurity, despite limited resources, were also discussed. Key Takeaways: 1. People, Platforms, and Processes are essential for effective cybersecurity. 2. AI’s Dual Role: AI is an asset and a challenge in cybersecurity. 3. Building Cyber Resilience: Collaboration with regulators, tech providers, and business leaders is key.

Last week, I had the pleasure of moderating a panel discussion at the highly anticipated launch of the Samsung Galaxy S24 FE at the new Samsung brand shop in Shujaah Mall, Nairobi. It was an insightful conversation with George Kebaso, Head of Product Marketing and Mobile Experience, and Evelyn Munene, Product & Marketing Lead at Samsung. Together, we explored how this new device is set to redefine the mobile experience in Kenya and East Africa, blending premium features with affordability. Highlights from the Discussion: Vibrant Mobile Landscape in East Africa: George kicked things off by discussing the dynamic and ever-evolving mobile market in Kenya and East Africa. He highlighted Samsung’s unique position, offering a range of devices from entry-level to flagship, and explained how the Galaxy S24 FE introduces a new category: the “premium entry” smartphone. At a price under 100,000 KES, it combines affordability with flagship-like features. AI-Powered Capabilities: We explored the role of AI in transforming the user experience. George emphasized Samsung’s pioneering efforts in AI, with features like Circle to Search and AI Translate that are making everyday tasks simpler and more efficient. These features, previously available only in high-end models, are now accessible in the Galaxy S24 FE, driving consumer interest. Significant Upgrades from the S23 FE: Evelyn walked us through the upgrades from the previous S23 FE model. The new S24 FE boasts a more powerful processor, extended battery life, a larger display, and cutting-edge AI functionalities like Nightography for low-light photography and on-device document summarization. Enhanced User Experience: Evelyn emphasized how the S24 FE provides an intuitive and seamless user experience, perfect for both content creators and productivity-focused individuals. The integration of AI features ensures smoother, smarter, and more enjoyable interactions with the device. Impressive Market Growth: George shared insights into the success of the S-series, noting that sales of the S24 series have nearly doubled compared to its predecessor. The Kenyan and East African market’s appetite for premium yet affordable smartphones continues to grow, and Samsung is well-positioned to meet this demand. Flexible Financing Options: Affordability is a key focus for Samsung. Evelyn and George discussed partnerships with NCBA Loop, BuySimu, and Watu, offering consumers the option to pay a 20% deposit and finance the remaining balance over 6 to 12 months. This makes the Galaxy S24 FE accessible to a wider audience, ensuring more people can experience its advanced features. Integration into the Samsung Ecosystem: The S24 FE fits seamlessly into Samsung’s ecosystem, connecting effortlessly with wearables, smart appliances, and more. Evelyn highlighted how this integration enhances everyday life, from managing home devices to tracking health metrics through Samsung’s smartwatches. Sustainability Initiatives: Sustainability remains a top priority for Samsung. George elaborated on efforts like using recycled materials in packaging, offering vegan leather phone cases made from fruit pulp, and reducing e-waste by excluding chargers from packaging. These eco-friendly measures are part of Samsung’s ongoing commitment to protecting the environment. Future Trends in Mobile Technology: Evelyn wrapped up the discussion by predicting future trends, including the further integration of AI, advancements in device design, and a more interconnected tech ecosystem. She hinted at exciting innovations on the horizon, like smart glasses and even more seamless digital experiences. Availability & Next Steps. The Samsung Galaxy S24 FE is now available for purchase at Samsung brand shops and authorized retailers across Kenya. It has a starting price of KES 85,999 and flexible financing options, meaning that it delivers exceptional value for money.