Revenue Cycle Optimized: Partnering for Success in Patient Access Transformation

59 Beyond Metrics: Building Equitable Patient Experience with Sven Gierlinger On this episode host Raj Sundar welcomes Sven Gerlinger to discuss the importance of health equity in patient experience at Northwell Health. They explore how equitable care is deeply personal and why it's essential to segment data to ensure all voices, especially those from smaller communities, are heard. We delve into the need for diverse methods of gathering patient feedback, emphasizing the value of in-depth research and home visits. The conversation also touches on implicit biases within healthcare interactions and the significance of supporting both staff and patients in these challenging scenarios. They discuss designing healthcare experiences that cater to marginalized communities to benefit everyone and the importance of including caregivers in the patient experience. Finally, they highlight the critical role of cultural and language considerations in providing comprehensive, equitable care. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

Episode 129: Mastering the Survey Process: Insights on Reprocessing and Department Readiness with Dr. Tiffany Wiksten On this essential episode, Dr. Tiffany Wiksten from The Joint Commission joins them to discuss reprocessing and department surveys. Learn what surveyors are looking for, key areas for department leaders to focus on, and how to best prepare for the survey process. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

S2E16: What's Trending NOW are the innovations and strategies transforming digital health and Medicaid’s role in advancing health equity. Host Shahid Shah is joined by Gary Jessee, Senior Vice President of National Consulting at Sellers Dorsey, a company delivering a broad set of services and innovative solutions that improve equity, access, and quality in the Medicaid program. Gary shares insights on mental health services, telehealth for rural communities, community-based care, substance abuse initiatives, and the critical impact of social determinants of health. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

December News You Can Use Murder, Mistrust, and Miracle Drugs A United Healthcare CEO's murder sparks discussion on crime, morality, and healthcare dissatisfaction; Anthem BCBS proposed (and quickly withdrew) a controversial anesthesia cap, baffling many; GLP-1 agonists - which one is best, but can you get it, not because of costs but pharmacy closures; Hospitals struggle to address patient sleep issues, despite simple potential solutions; Predictions for 2025 include AI-driven chaos and the need for cautious innovation. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Hosts Colin Hung and John Lynn discuss 2025 Healthcare IT Predictions. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

What are the best HIEs doing? Join radio host Jim Tate on this special episode from a recent virtual event with Manifest MedEx CEO Erica Galvez, and J2 Interactive CTO Mickey Yalon as they discuss the latest advancements in Interoperability. Jim, Erica, and Mickey discuss new industry standards and regulations, how HIEs are becoming a critical component in the public health space, HIEs getting more involved with CBOs, the promise of FHIR, and better serving payer. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

Tracking Medical Claims History S1E1: On this episode host Tom Testa invites founder and president of Claim.MD Rob Stuart to discuss the importance of tracking a medical claim's entire history. Hear Rob's predictions on what will impact medical claims in 2025 and what Claim.MD will be focused on. To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

From 72-Hour Waits to Real-Time Rides To Save Patients’ Lives Being an outsider can be a benefit for those looking to disrupt an industry, especially in healthcare. “I think our obliviousness to the difficulty we faced and our nontraditional approach helped us,” says Kinetik founder and CEO Sufian Chowdhury. “We saw a need and set out to fix it from the bottom up and I think that’s why we’ve been successful in an industry where so many startups fail.” This is just one of the insights Chowdhury gained as he set out to transform an industry whose services can mean life or death. Hosts: Stuart Hanson Rachel Schreiber Guest: Sufian Chowdhury, CEO and Co-Founder, Kinetik Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/

S1E22: A Preview of Trump Administration Policy For Healthcare Technology with Mari Savickis and Chelsea Arnone, CHIME Host: Frank Cutitta Guest: Mari Savickis and Chelsea Arnone, CHIME To stream our Station live 24/7 visit www.HealthcareNOWRadio.com or ask your Smart Device to “….Play Healthcare NOW Radio”. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen

How AAOE’s CEO Addy Kujawa Is Bridging The Gaps In Orthopedic Practice Management Learn about AAOE’s 2025 initiatives, including virtual education and peer networking, to address orthopedic practice challenges. Explore strategies for using vendor partnerships and building community to improve operations and support practice goals. Brought to you by www.infinx.com. Find all of our network podcasts on your favorite podcast platforms and be sure to subscribe and like us. Learn more at www.healthcarenowradio.com/listen/