S6:E9 Pattern Discussed: Borrowed credibility, unearned trust. A founder attaches themselves to a "known" brand, platform, or business model and assumes it will carry visibility and trust, but the local operator work that actually earns belief (standards, reputation, community proof, consistency) still has to happen. How it keeps good businesses unseen, untrusted, underpaid, or underperforming: it creates a quiet mismatch between what the audience expects and what they experience, so people hesitate, churn, or never refer. Why it shows up across many businesses: I hear this across franchises, startups, and service businesses: people buy "brand" or "marketing," then discover the real differentiator is still execution, clarity, and credibility signals at the ground level. Loralyn Mears, PhD, aka "Dr. LL," brings you thoughtful conversations with entrepreneurs and small business leaders navigating visibility, leadership, and growth. Thank you for being here. Overview There's a quiet frustration many owners do not say out loud: you can do "the right things," spend real money, and still feel like momentum never arrives. Sometimes the issue is not effort, it's the assumption that a name, a model, or a platform will do the trusting for you. Across hundreds of conversations, Dr. LL keeps hearing the same underlying tension: people want a clearer path, but they keep getting sold shortcuts. This episode sits right in that gap. 👤 Guest: Alex Smereczniak Franzy Franchising education, franchise matching, and business ownership pathways ⚠️ Core Problems Discussed: - The myth of "passive" franchise income and what ownership actually requires - How "brand" reduces some risk, but does not remove execution risk - The broken incentives in parts of the franchise-broker ecosystem and how buyers get misled 🧠 The Bigger Pattern Dr. LL Sees: Across business models, a recurring credibility trap shows up: people borrow authority (a brand, a system, a market trend) and assume it will translate into trust, sales, and stability. But customers and communities still decide based on the proof they can feel locally: standards, consistency, reputation, and clarity. Challenges that surfaced in this episode: - Confusing "de-risked" with "effortless" - Underestimating how much operator quality protects (or damages) trust - Following incentives that benefit intermediaries more than the buyer 🥡 Practical Takeaways: - Treat franchising like a major life decision, not an "asset class" shortcut - Evaluate fit as much as brand, your skills and the model must align - Look for transparency in incentives, avoid pathways that hide who profits from your choice ⏱️ Timestamps: 00:02:25 Franchising is not mailbox money 00:04:14 What happens when a franchisee hurts the brand 00:10:06 The real value of built-in peer community 00:14:42 Why Franzy was built and what it fixes 00:23:14 "Balance" vs "harmony" for founders 🔖 Who This Episode Is For: Small business owners who feel stretched thin Consultants and coaches building trust online Solopreneurs who feel stuck or unseen ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus  #entrepreneur #smallbusiness #franchise #growth

S6:E8 Loralyn Mears, PhD, aka "Dr. LL," brings you thoughtful conversations with entrepreneurs and small business leaders navigating visibility, leadership, and growth. Thank you for being here. Core pattern: People assume their capability will speak for itself, then accidentally leave their "first impression story" to chance. When that happens, others decide what you mean, what you're worth, and whether you're credible, before you ever get to show your work. This shows up everywhere: founders, consultants, leaders, job seekers. They are doing real work, but their presence, framing, and positioning are not carrying it. Overview There's a quiet mismatch many business owners and leaders feel but rarely name: you are doing the work, yet people still do not read you the way you intended. You show up sincere, capable, and prepared, and somehow the room lands on a different story. Then you spend the rest of the conversation trying to undo an impression you did not choose. This is a pattern that shows up across industries: when presence is unclear, perception takes over. 👤 Guest: Vernessa Hopkins VHH Consulting Leadership influence, executive presence, and change management ⚠️ Core Problems Discussed: - Why titles do not automatically create leadership, influence does - How appearance, energy, and "approachability" shape credibility in the first seconds - Where people get stuck: limiting beliefs, perceived barriers, and giving away the driver's seat 🧠 The Bigger Pattern Dr. LL Sees: - Across many businesses, visibility breaks down when people expect competence to carry the message without actively shaping the context. - When you do not define your brand in the room, others do it for you, fast. - The result is that good leaders and strong operators get underestimated, misread, or priced below their value. 🥡 Practical Takeaways: - Decide what you want to be known for before you walk in, then make your choices match it - Reduce "interpretation space" by naming who you are and how you work in a grounded way - Use strengths as a strategy tool: build around what you reliably do well, and stop apologizing for what is not you ⏱️ Timestamps (high value moments): 00:03:19 Influence starts with you, and "what got you there won't keep you there" 00:06:53 How "showing up" has shifted, and why brand decisions still matter  00:12:09 The reality of being assessed fast, and how to work with it 00:21:14 The Influence Matrix and building stabilizing statements for hard moments 00:28:10 "Don't be mad at where you're parked when you let someone else drive."   🔖 Who This Episode Is For: Small business owners who feel stretched thin Consultants and coaches building trust online Solopreneurs who feel stuck or unseen A Supportive Next Step This episode highlights a pattern we see often: you are capable and committed, but your credibility is not arriving at the same speed as your effort. You might be getting polite interest instead of clear yeses. You might notice that people "don't quite get it" until you over-explain, over-prove, or over-deliver. That can feel personal, but most of the time it is not. It is a visibility gap: the way your value is framed, found, and understood is not keeping pace with the work you are actually doing. ✅ Subscribe for weekly conversations on entrepreneurship  🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #entrepreneur #leadership #smallbusiness #professionaldevelopment #coaching

S6:E7 Loralyn Mears, PhD, aka "Dr. LL," brings you thoughtful conversations with entrepreneurs and small business leaders navigating visibility, leadership, and growth. Thank you for being here. Overview There's a specific kind of fatigue that comes from "doing the right things" and still feeling ignored. You show up consistently, you post, you refine the offer, you keep building, and yet traction stays unpredictable. Often the issue is not effort, it's misalignment: the message is landing in the wrong place, or the experience is quietly breaking trust before people ever become customers. This is one of those patterns that looks like a marketing problem, but behaves like a credibility problem. 👤 Guest: Michael Dodsworth Fanfare.io Improving high-demand launches and fan experiences in live events and retail drops ⚠️ Core Problems Discussed: -Launch-day demand creates queues, bot activity, and broken purchasing experiences -Big platforms often tolerate frustration because they do not feel enough incentive to change -Founders can pour energy into the wrong channels, missing where customers actually are 🧠 The Bigger Pattern Dr. LL Sees: Across many small businesses, visibility stalls when the customer experience and the communication channel are out of sync. You can be excellent and still be overlooked if the buyer cannot access you easily, trust the process, or even find you where they already spend attention. The fix is rarely "more content." It is clearer alignment between audience, channel, and experience. 🥡 Practical Takeaways: -Treat the customer experience as part of your credibility, not a technical detail -Choose channels based on where buyers behave, not where founders feel comfortable posting -Use failures as feedback loops: fix process gaps, then document what changed ⏱️ Timestamps: 00:01:22 The real problem behind "bad launches" 00:08:44 Why early-stage teams feel customer pain more clearly  00:13:00 "Run at the failures" and what founders avoid 00:18:29 Finding your customers in the right channels 00:20:44 Examples of major launch failures and what they reveal   🔖 Who This Episode Is For: Small business owners who feel stretched thin Consultants and coaches building trust online Solopreneurs who feel stuck or unseen   A Supportive Next Step If this episode hit a nerve, you might be carrying a very specific worry: "What if my business is good, but the way people experience it is quietly turning them away?" That can feel personal, even when it is just a systems issue. Many founders default to working harder: more posts, more tweaks, more tools. But the deeper pattern is often alignment, not effort. The audience is somewhere else, the message is slightly off, or the path from interest to yes has friction that erodes trust. ✅ Subscribe for weekly conversations on entrepreneurship  🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #entrepreneur #smallbusiness #customerexperience #ticketmaster #concerts

S6:E6 Loralyn Mears, PhD, aka "Dr. LL," brings you thoughtful conversations with entrepreneurs and small business leaders navigating visibility, leadership, and growth. Thank you for being here. When the world feels heavy and your business still needs you to show up, it's easy to live in a constant state of pressure. This episode is a calm conversation about building something real, staying steady through uncertainty, and creating structure that supports your life instead of consuming it. 👤 Guest: Jack Clark founder of 180Water Water well and filtration services, manufacturing, and franchising ⚠️ Core Problems Discussed: Managing seasonality and keeping revenue stable in a service business Growing through franchising without losing quality, trust, or values Working hard without burning out or becoming hardened 🥡 Practical Takeaways: Use simple structure and clear daily steps to reduce mental load and regain control Protect your relationships with defined boundaries that you can actually keep Grow in a way your customers recognize as trustworthy, not "corporate" or distant ⏱️ Timestamps: 02:44 Seasonality shifts: filtration and manufacturing to stay steady 06:18 Why franchising fits a "mom-and-pop" industry, and how trust scales  07:43 A realistic version of balance: home for dinner, clean lines, valued time 09:37 Avoiding burnout: refusing "stupid rules" and building real accountability 14:17 Rural perspective and the mental shift that helps you sleep again 🔖 Who This Episode Is For: Small business owners who feel stretched thin Consultants and coaches building trust online Solopreneurs who feel stuck or unseen Invisible brands don't make money. At STEERus, we help small businesses get seen and get paid without losing their voice or their values. ✅ Subscribe for weekly conversations on visibility, leadership, and growth 🔁 Share this episode with someone who needs to be heard   A Supportive Next Step After listening to Jack, you might notice a familiar tension: you are trying to hold growth, responsibility, and family life at the same time, and it can feel like there is never a clean finish line. Even when things are "going well," your brain may stay on alert, scanning for the next problem, the next expense, the next customer issue. That is not a character flaw. It is what happens when you have been carrying the business alone for too long. If you want a calmer way to move forward, one gentle next step is a STEERus Visibility and Credibility Diagnostic. It helps you see what your market is actually experiencing when they find you online, what is unclear, what is missing, and what you can simplify so trust builds without you having to shout. If you're noticing this pattern in your own business, this is a steady place to start. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #farming #smallbusiness #entrepreneurlife #franchise #worklifebalance

S6:E5 Loralyn Mears, PhD, aka, "Dr. LL," loves bringing you entrepreneurs, small business owners, and actionable advice to you every week. Thank you for joining us! When the world feels overwhelming, clarity isn't a luxury. It's a survival skill. This conversation is for anyone trying to lead, build, or simply stay grounded in uncertain times. 👤 Guest: Luz Gonzalez Founder, EQ Refined Emotional intelligence educator, leadership and communication coach ⚠️ Core Problems Discussed Navigating emotional overwhelm in the workplace Misunderstanding assertiveness as aggression Losing clarity and focus in high-pressure environments 🥡 Practical Takeaways How emotional intelligence begins with self-awareness Why boundaries without awareness can block healing How clarity and focus help leaders conserve energy and lead with intention ⏱️ Timestamps 02:12 – Why emotional intelligence changes how teams work together 05:04 – Authentic assertiveness vs. workplace "costumes"  07:12 – Why visibility feels risky and how to regulate that fear 14:55 – Focus as an act of self-respect 20:35 – Learning from patterns instead of repeating them BUY her new book: Authentic Assertiveness https://success.eqrefined.com/authentic-assertiveness-book   ENROLL in her upcoming 2-day workshop, "Clarity in Focus" Jan 30-31, 2026 https://success.eqrefined.com/clarity-in-focus-offer 🔖 Who This Episode Is For Small business owners who need a little help  Consultants and coaches building trust online Solopreneurs who feel stuck Invisible brands don't make money. At STEERus, we help small businesses get seen and get paid without losing their voice or their values. ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #leadership #smallbusiness #entrepreneurlife #emotionalintelligence #professionaldevelopment

S6:E4 Starting a business can feel overwhelming, especially when the rules keep changing and the pressure never lets up. This conversation is a reminder that growth doesn't come from shortcuts, it comes from patience, learning, and staying human. 👤 Guest: Nivedita Lahiri, PhD Founder, Counsel Academy STEM educator and small business owner helping students build strong foundations in science, math, and critical thinking ⚠️ Core Problems Discussed Transitioning from academia into entrepreneurship Losing money on marketing that doesn't deliver results Trying to do everything alone and burning out 🥡 Practical Takeaways Why trial and error is not failure, but progress How to protect limited budgets from cookie-cutter marketing The importance of building a trusted team instead of doing it all yourself ⏱️ Timestamps 05:42 – The steep reality of moving from science into business 07:25 – "I was crying:" facing overwhelm as a founder 09:31 – When marketing finally started to work 14:35 – The hidden cost of generic marketing services 27:18 – Why slowing down helped everything fall into place 🔖 Who This Episode Is For Small business owners who need a little help Consultants and coaches building trust online Solopreneurs who feel stuck and overwhelmed Invisible brands don't make money. At STEERus, we help small businesses get seen and get paid without losing their voice or their values. ✅ Subscribe for weekly conversations on visibility, leadership, and growth 🔁 Share this episode with someone who needs to be heard   #EntrepreneurJourney #WomenInSTEM #tech #STEM #smallbusiness

S6:E3 When growth gets hard, shortcuts start to look tempting. This conversation is about what happens when you don't cave into the pressure to take shortcuts. Dr. LL chats about wellness in keeping with January's theme. 👤 Guest: Jessica Lowery Founder, The Power of Elderberries Values-driven wellness entrepreneur and product innovator ⚠️ Core Problems Discussed Growing a product business without compromising integrity Navigating debt, lawsuits, and emotional burnout Standing out in crowded wellness and supplement markets 🥡 Practical Takeaways Why clarity of values matters more than speed How reframing product positioning can save a struggling launch What real customer trust looks like beyond marketing claims ⏱️ Timestamps 02:44 – Why an 8-year-old business still thinks like a startup 05:19 – Pivoting when COVID shut retail doors 11:06 – When customers reject your product and what to do next 16:53 – Purpose as an anchor during lawsuits and debt 29:51 – The non-negotiable rule for long-term brand trust 🔖 Who This Episode Is For Small business owners who need a little help Consultants and coaches building trust online Solopreneurs who feel stuck but still care deeply about what they're building ✅ Subscribe for weekly conversations on entrepreneurship  🔁 Share this episode with someone who needs to be heard Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #smallbusiness #entrepreneurlife #trust #customerservice #values #personalgrowth

S6:E2 If you're carrying a lot right now, like work stress, business pressure, and "life stuff," this episode is a breath of steady encouragement. Season 6 is focused on health & wellness for real-world entrepreneurs, and this conversation is about something deeper than the gym: it's about how community and consistency keep you going when motivation disappears. In this episode, we talk about what actually builds trust over time: showing up, staying connected, and doing the next right thing, especially when life gets loud. 👤Guest: Stan Radomski Fitness Instructor • Mr. New Jersey Body Builder • Community/Scientific Events Coordinator (And a lifelong "connector" who's built networks that lasted.) ⚠️Core Problems Discussed Wanting results fast (in fitness and business) while life is already exhausting Feeling intimidated to start then getting stuck in "safe zone" habits Losing community over time (and wondering why motivation disappears) 🥡Practical Takeaways Why relationships that "breathe" often become your strongest long-term network How to avoid the treadmill-only trap: build a simple plan that creates progress A healthier mindset shift: you can't change the past: focus on present & future ⏱️Timestamps 01:19 – Relationships that matter (even when you don't talk often) 05:18 – The invisible work behind building community (and burnout) 10:09 – Why making friends gets harder as we age 16:04 – The treadmill "safety zone" (and why most people quit) 22:28 – You're not late: start now and stop punishing yourself ✅ Subscribe for weekly conversations on entrepreneurship 🔁 Share this episode with someone who needs to be heard   Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus #smallbusiness #entrepreneurlife #menshealth #wellness #bodybuilding #fitness

S6:E1 When everything feels like too much, small business owners don't need more noise. They need steadier conversations they can trust. In this episode, we sit down with Lily Kunning, founder of Haven Herbs, to talk about wellness and business driving connections in a way that's practical, grounded, and genuinely human. If people don't trust you, they won't buy from you. If they don't remember you, they can't look for you. 👤Guest: Lily Kunning / Haven Herbs / Herbalist, educator, wellness founder focused on ethical, sustainable, customer-centered care ⚠️Core Problems Discussed: *Feeling dismissed or unseen by "systems" (and what that does to trust) *The tightrope business owners walk: education, compliance, and credibility *Scaling with automation without losing the human connection   🥡Practical Takeaways: *Why proactive communication reduces customer anxiety and support load *A simple anti-overwhelm practice: choose 3 priorities a day (and feel accomplished again) *How to design systems (CRM, workflows, FAQs) that sound like you and not a bot   ⏱️Timestamps: 01:19 – Lily's origin story: when herbalism helped her feel heard 08:58 – The business/legal line: what you can say (and why it matters) 14:20 – Building a CRM so no customer falls through the cracks 17:56 – "Pick 3 things every day" — a real-world approach to overwhelm 25:40 – Automation that still feels human (language, tone, relationship)    LEARN MORE about LILY KUNNING & SHOP HER FABULOUS HERBS HERE: https://havenherbs.com/   🔖Who This Episode Is For: *Small business owners who need a little help *Consultants and coaches building trust online *Solopreneurs who feel stuck Invisible brands don't make money.   At STEERus, we help small businesses get seen and get paid without losing their voice or their values, especially when the world feels heavy and attention is scarce. ✅ Subscribe for weekly conversations on visibility, leadership, and growth 🔁 Share this episode with someone who needs to be heard    #smallbusiness #entrepreneurlife #holistichealth #herbalism #entrepreneur   Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus 

S5:E40 If people don't trust you, they won't buy from you. If they don't remember you, they won't find you again. In this episode of Small Biz Stories, Robert Kennedy III breaks down how storytelling, video, and authentic communication help small businesses move from invisible to influential. 👤Guest: Robert Kennedy III CEO, Kinetic Communications Storytelling, video, and communication strategist   ⚠️Core Problems Discussed Business owners relying on data instead of connection Fear of visibility and vulnerability on camera Confusing "stage" with "stadium"    🥡Practical Takeaways  Why your origin story builds trust faster than credentials How to open presentations by focusing on your audience, not yourself Why authenticity outperforms polish, filters, and scripted humor   ⏱️Timestamps 05:00 – "I'm a light": redefining leadership and presence 11:35 – Origin story vs. sales pitch (Warby Parker example) 20:40 – The best way to open any talk: ask a question 24:30 – Why AI jokes fall flat (and what works instead) 36:05 – Redefining "stage": YouTube, libraries, local rooms   🔖Who This Episode Is For: Small business owners who struggle with visibility Consultants and coaches building trust online Solopreneurs who know they need video but feel stuck Invisible brands don't make money.   At STEERus, we help small businesses get seen and get paid without losing their voice or their values. ✅ Subscribe for weekly conversations on visibility, leadership, and growth 🔁 Share this episode with someone who needs to be heard     #StorytellingInBusiness #PersonalBranding #SmallBusiness #PublicSpeaking #Marketing Follow STEERus on social media: YouTube: https://www.youtube.com/@Midlifesuccess Instagram: https://instagram.com/steerus Facebook: https://facebook.com/steerus LinkedIn: https://www.linkedin.com/company/steerus TikTok: http://tiktok.com/@steerus